Forwarded Class Reference

Handles the forwarding of a ticket to a support_group. More...

Public Member Functions
	__construct ()
	A constructor.
	set ($values)
	sets the object's attributes.
	create ()
	creates a new 'forwarded' entry.
	delete ()
	deletes an existing 'forwarded' entry.
	load ($ticket_id)
	loads the object's attributes.
	getGroup ()
	get group attribute of the object.
	getTicket ()
	get ticket attribute of the object.
	setGroup ($g)
	set group attribute of the object.
	setTicket ($t)
	set ticket attribute of the object.
Static Public Member Functions
static	forwardTicket ($group_id, $ticket_id)
	Forward a ticket to a group, also removes the previous group where it was forwarded to.
static	getSGroupOfTicket ($ticket_id)
	get the id of the group a ticket is forwarded to.
static	isForwarded ($ticket_id)
	check if the ticket is forwarded
Private Attributes
	$group
	The id of the group to which the ticket is being forwarded.
	$ticket
	The id of the ticket being forwarded.

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Detailed Description

Handles the forwarding of a ticket to a support_group.

This is being used to transfer tickets to different groups (eg Developers, Website-Team, SupportGroup etc..) The idea is that someone can easily forward a ticket to a group and by doing that, the moderators that are in that group will receive the ticket in their todo queue.

Author:

Daan Janssens, mentored by Matthew Lagoe

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Constructor & Destructor Documentation

__construct

(

)

A constructor.

Empty constructor

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Member Function Documentation

create

(

)

creates a new 'forwarded' entry.

this method will use the object's attributes for creating a new 'forwarded' entry in the database.

delete

(

)

deletes an existing 'forwarded' entry.

this method will use the object's attributes for deleting an existing 'forwarded' entry in the database.

static forwardTicket	(	$	group_id,
		$	ticket_id
	)		[static]

Forward a ticket to a group, also removes the previous group where it was forwarded to.

It will first check if the ticket is already forwarded, if that's the case, it will delete that entry. Afterwards it creates the new forward entry

Parameters:

$group_id	the id of the support group we want to forward the ticket to.
$ticket_id	the id of the ticket.

Returns:

A string, if assigning succeedded "SUCCESS_FORWARDED" will be returned.

getGroup

(

)

get group attribute of the object.

static getSGroupOfTicket

(

$

ticket_id

)

[static]

get the id of the group a ticket is forwarded to.

Parameters:

$ticket_id

the id of the ticket.

Returns:

the id of the group

getTicket

(

)

get ticket attribute of the object.

static isForwarded

(

$

ticket_id

)

[static]

check if the ticket is forwarded

Parameters:

$ticket_id

the id of the ticket.

Returns:

returns true if the ticket is forwarded, else return false;

load

(

$

ticket_id

)

loads the object's attributes.

loads the object's attributes by giving a ticket_id, it will put the matching group_id and the ticket_id into the attributes.

Parameters:

$ticket_id

the id of the ticket that should be loaded

set

(

$

values

)

sets the object's attributes.

Parameters:

$values

should be an array of the form array('Group' => group_id, 'Ticket' => ticket_id).

setGroup

(

$

g

)

set group attribute of the object.

Parameters:

$g	integer id of the group

setTicket

(

$

t

)

set ticket attribute of the object.

Parameters:

$t	integer id of the ticket

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Field Documentation

$group [private]

The id of the group to which the ticket is being forwarded.

$ticket [private]

The id of the ticket being forwarded.

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The documentation for this class was generated from the following file:

• /home/daan/ryzom/ryzomcore/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/forwarded.php