Quitta
5ece94a577
when the ticket starter replies on a ticket the ticket status changes to waiting for support automatically!
2013-07-22 22:58:12 +02:00
Quitta
d34f9378c5
updated logging, when ticket is assigned/unassigned or forwarded, then it will be logged!
2013-07-22 20:33:34 +02:00
Quitta
f37483c357
showing in the queue to what support_group the ticket is sent to, also made the query bigger and changed the todo query as primary!
2013-07-22 18:22:21 +02:00
Quitta
95806fa9f4
Forward works, though needs refinement! also is shown in ticket info bar
2013-07-22 14:51:42 +02:00
Quitta
84e6a8290f
forgot to add tge class
2013-07-22 13:19:21 +02:00
Quitta
47de1db21b
class for forwarding + db update
2013-07-22 13:19:07 +02:00
Quitta
d2578c7589
Big Query that makes it possible to see the todo list, also had to fix the assign/unassign
2013-07-21 17:56:24 +02:00
Quitta
10e98deade
made the todo queue
2013-07-21 15:38:22 +02:00
Quitta
e50cfa46a1
People can assign and unassign to a ticket
2013-07-21 03:49:31 +02:00
Quitta
3e049aa0c8
in the show queue, it also shows the assigned users name :)
2013-07-20 14:45:05 +02:00
Quitta
4898e8a6af
base class for assigned added
2013-07-20 13:19:14 +02:00
Quitta
7fe955affd
forgot to push the time-format in config file update! :)
2013-07-20 01:04:20 +02:00
Quitta
d8c10c658c
fixed error in time elapsed function and removed the queue structure, one queue class would suffice I guess
2013-07-19 23:36:34 +02:00
Quitta
50f32e5e1c
Outputted time is handled by using the Helpers::outputTime function, this makes changees to the time format easy.
...
Also made it possible for admins to edit roles directly in the userlist.
2013-07-19 16:30:58 +02:00
Quitta
b54d74ea81
Admins/Mods can post hidden replies!
2013-07-19 15:59:39 +02:00
Quitta
6b711f4381
Changed DB so a reply has a Hidden field, to make it only show up for admins. Also made it only possible to add mods/admins to the support groups!
2013-07-19 11:56:39 +02:00
Quitta
6ec1450d26
Promoting a user to mod/admin or mod to admin, or demoting mod to user, admin to mod/user is now possible!
2013-07-19 03:05:12 +02:00
Quitta
a74de873c3
fixed some layoutwise stuff, like mods and admins will be shown the same way when replying on a ticket, because users won't be intrested in that anyway
2013-07-19 00:37:47 +02:00
Quitta
c1132373e3
made it possible or mod's to watch the support group lists, though not to edit them + fixed userlist
2013-07-19 00:12:29 +02:00
Quitta
bbe74c8fba
refactored to admin/mod + changed install file + added mod menu
2013-07-18 21:12:03 +02:00
Quitta
2f39522002
found the @#!$& bug, why on earth did I comment that in the past <,<
2013-07-18 15:52:03 +02:00
Quitta
b994a8279d
changed system to mod/admin permissions, though there's still a bug in show_ticket
2013-07-18 12:43:33 +02:00
Quitta
8353b2a99a
Deletion of support_groups is possible, on delete cascade is pretty cool :D
2013-07-16 17:43:55 +02:00
Quitta
5b7f0fe95e
Delete a user out of a support_group is possible, have to look up how to do the deletion of a group while keeping referential integrity in mind!
2013-07-16 16:43:58 +02:00
Quitta
cbd3588203
changed layout a bit, this seems better! :)
2013-07-16 05:47:31 +02:00
Quitta
b0564d35d8
It's now possible to add someone to a support group
2013-07-16 04:58:54 +02:00
Quitta
f0da13a60e
Show single group and there users almost done
2013-07-15 21:18:51 +02:00
Quitta
3553cc6cac
support group class added + list of support groups added!
2013-07-15 17:29:19 +02:00
Quitta
fe896339d6
Updated database and sql model added support group and insupportgroup
2013-07-14 23:40:24 +02:00
Quitta
af2986ff01
# ticket queues, though moving away from this approach
2013-07-14 22:33:09 +02:00
Quitta
ea80798bd0
ticket queue base added
2013-07-14 16:38:36 +02:00
Quitta
34c688ee27
small fix to make it run on my server
2013-07-14 03:05:13 +02:00
Quitta
c912daecae
Show single replies works, though the code for it is a bit ugly, have to refactor that though
2013-07-13 23:18:49 +02:00
Quitta
15237002aa
show time elapsed as tooltip, which could be handy, started making the show_reply.tpl
2013-07-13 18:04:40 +02:00
Quitta
3f5eaae687
don't show the textarea for reply when ticket is closed.
2013-07-13 17:11:54 +02:00
Quitta
66cec1fb7a
use language ini files to select correct log thing
2013-07-13 16:41:52 +02:00
Quitta
80c846050d
Show the logs in show_ticket_log
2013-07-13 03:46:15 +02:00
Quitta
2a85eb6367
started working on the show_ticket_log and encapsulated the createReply of ticket_reply into a ticket class function
2013-07-12 20:10:17 +02:00
Quitta
5dc0266e15
added log system, added ticketupdateStatusandPriority(), using JSON for keeping action etc
2013-07-12 19:43:33 +02:00
Quitta
6fdf04566a
Changed database all ID's to Unsigned, also added ticket_log table + started working on the class file
2013-07-12 14:06:06 +02:00
Quitta
3e5222ff1b
fixed upper info bar when showing ticket: which contains the initial time, the time passed since latest update, the status, the category and the priority.
...
DB got updated, ticket has an extra priority field now, to make it easier for admins to make a distinction between tickets! Also made it possible for admins to change the status/priority when replying.
2013-07-11 20:31:34 +02:00
Quitta
be66aa7cef
added admin function to change setting + changed color of admin bg when they reply + some other fixes
2013-07-11 02:39:52 +02:00
Quitta
e1a7e13c4e
ticket reply show correct username, this was harder then expected
2013-07-10 22:40:01 +02:00
Quitta
51f4bd1ded
replying on a ticket is now possible though still have to fix the username being shown.
2013-07-10 20:46:26 +02:00
Quitta
23df1f8479
forward to show ticket after creating ticket, also build basis for replying on ticket!
2013-07-10 13:05:05 +02:00
Quitta
423982a9d1
Refacoring of DBLayer seems to work now :)
2013-07-10 12:36:14 +02:00
Quitta
18bc121efd
fixed some hidden error in the syncing
2013-07-10 10:28:39 +02:00
Quitta
9ff6af3f88
Also made tickets cickable in the profile page! now let the DBLayer refactoring begin!
2013-07-10 10:13:53 +02:00
Quitta
0da0cf9da8
small layout update, before trying to refactor the DBLayer, I want to make sure that I can revert to this point :D
2013-07-10 10:10:02 +02:00
Quitta
4ab2c46091
fixed row formatting of the responses
2013-07-10 09:44:45 +02:00
