Khaganat-NeL/khanat-opennel-code
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fixed upper info bar when showing ticket: which contains the initial time, the time passed since latest update, the status, the category and the priority.

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DB got updated, ticket has an extra priority field now, to make it easier for admins to make a distinction between tickets! Also made it possible for admins to change the status/priority when replying.
This commit is contained in:
Quitta 2013-07-11 20:31:34 +02:00
parent be66aa7cef
commit 3e5222ff1b
7 changed files with 271 additions and 29 deletions
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33
code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/gui_elements.php
View file

@ -43,4 +43,37 @@ class Gui_Elements{
}
return $result;
}
public static function time_elapsed_string($ptime){
$ttime = new DateTime($ptime);
$ptime = $ttime->getTimestamp();
$etime = time() - $ptime;
if ($etime < 1)
{
return '0 seconds';
}
$a = array( 12 * 30 * 24 * 60 * 60 => 'year',
30 * 24 * 60 * 60 => 'month',
24 * 60 * 60 => 'day',
60 * 60 => 'hour',
60 => 'minute',
1 => 'second'
);
foreach ($a as $secs => $str)
{
$d = $etime / $secs;
if ($d >= 1)
{
$r = round($d);
return $r . ' ' . $str . ($r > 1 ? 's' : '') . ' ago';
}
}
}
}

75
code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket.php
View file

@ -8,21 +8,31 @@ class Ticket{
private $queue;
private $ticket_category;
private $author;
private $priority;
////////////////////////////////////////////Functions////////////////////////////////////////////////////
////////////////////////////////////////////Functions////////////////////////////////////////////////////
/*FUNCTION: getStatusArray
* returns all possible statusses
*
*/
/*FUNCTION: getStatusArray
* returns all possible statusses
*
*/
public static function getStatusArray() {
return Array("Waiting on user reply","Waiting on support","Waiting on Dev reply","Closed");
}
/*FUNCTION: getEntireTicket
* return all ticket of the given author's id.
*
*/
/*FUNCTION: getPriorityArray
* returns all possible statusses
*
*/
public static function getPriorityArray() {
return Array("Low","Normal","High","Super Dupa High");
}
/*FUNCTION: getEntireTicket
* return all ticket of the given author's id.
*
*/
public static function getEntireTicket($id) {
$ticket = new Ticket();
$ticket->load_With_TId($id);
@ -62,14 +72,25 @@ class Ticket{
public static function create_Ticket( $title, $content, $category, $author) {
$ticket = new Ticket();
$ticket->set($title,1,0,$category,$author);
$ticket->set($title,1,0,$category,$author,0);
$ticket->create();
$ticket_id = $ticket->getTId();
Ticket_Reply::createReply($content, $author, $ticket_id);
return $ticket_id;
}
//return constructed element based on TCategoryId
public static function getLatestReply( $ticket_id) {
$dbl = new DBLayer("lib");
$statement = $dbl->execute("SELECT * FROM ticket_reply WHERE Ticket =:id ORDER BY TReplyId DESC LIMIT 1 ", array('id' => $ticket_id));
$reply = new Ticket_Reply();
$reply->set($statement->fetch());
return $reply;
}
////////////////////////////////////////////Methods////////////////////////////////////////////////////
public function __construct() {
@ -77,19 +98,20 @@ class Ticket{
//Set ticket object
public function set($t,$s,$q,$t_c,$a){
public function set($t,$s,$q,$t_c,$a,$p){
$this->title = $t;
$this->status = $s;
$this->queue = $q;
$this->ticket_category = $t_c;
$this->author = $a;
$this->priority = $p;
}
//create ticket by writing private data to DB.
public function create(){
$dbl = new DBLayer("lib");
$query = "INSERT INTO ticket (Timestamp, Title, Status, Queue, Ticket_Category, Author) VALUES (now(), :title, :status, :queue, :tcat, :author)";
$values = Array('title' => $this->title, 'status' => $this->status, 'queue' => $this->queue, 'tcat' => $this->ticket_category, 'author' => $this->author);
$query = "INSERT INTO ticket (Timestamp, Title, Status, Queue, Ticket_Category, Author, Priority) VALUES (now(), :title, :status, :queue, :tcat, :author, :priority)";
$values = Array('title' => $this->title, 'status' => $this->status, 'queue' => $this->queue, 'tcat' => $this->ticket_category, 'author' => $this->author, 'priority' => $this->priority);
$this->tId = $dbl->executeReturnId($query, $values); ;
}
@ -105,18 +127,24 @@ class Ticket{
$this->queue = $row['Queue'];
$this->ticket_category = $row['Ticket_Category'];
$this->author = $row['Author'];
$this->priority = $row['Priority'];
}
//update private data to DB.
public function update(){
$dbl = new DBLayer("lib");
$query = "UPDATE ticket SET Timestamp = :timestamp, Title = :title, Status = :status, Queue = :queue, Ticket_Category = :tcat, Author = :author WHERE TId=:id";
$values = Array('id' => $this->tId, 'timestamp' => $this->timestamp, 'title' => $this->title, 'status' => $this->status, 'queue' => $this->queue, 'tcat' => $this->ticket_category, 'author' => $this->author);
$query = "UPDATE ticket SET Timestamp = :timestamp, Title = :title, Status = :status, Queue = :queue, Ticket_Category = :tcat, Author = :author, Priority = :priority WHERE TId=:id";
$values = Array('id' => $this->tId, 'timestamp' => $this->timestamp, 'title' => $this->title, 'status' => $this->status, 'queue' => $this->queue, 'tcat' => $this->ticket_category, 'author' => $this->author, 'priority' => $this->priority);
$statement = $dbl->execute($query, $values);
}
/*FUNCTION: postreply
* returns all possible statusses
*
*
public function postReply() {
return Array("Waiting on user reply","Waiting on support","Waiting on Dev reply","Closed");
}*/
////////////////////////////////////////////Getters////////////////////////////////////////////////////
public function getTId(){
@ -157,6 +185,15 @@ class Ticket{
return $this->author;
}
public function getPriority(){
return $this->priority;
}
public function getPriorityText(){
$priorityArray = Ticket::getPriorityArray();
return $priorityArray[$this->getPriority()];
}
////////////////////////////////////////////Setters////////////////////////////////////////////////////
public function setTId($id){
@ -187,4 +224,8 @@ class Ticket{
$this->author = $a;
}
public function setPriority($p){
$this->priority = $p;
}
}

14
code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_reply.php
View file

@ -16,6 +16,7 @@ class Ticket_Reply{
return $instance;
}
//return constructed element based on TCategoryId
public static function getRepliesOfTicket( $ticket_id) {
$dbl = new DBLayer("lib");
@ -50,7 +51,7 @@ class Ticket_Reply{
$content_id = $ticket_content->getTContentId();
$ticket_reply = new Ticket_Reply();
$ticket_reply->set($ticket_id, $content_id, $author);
$ticket_reply->set(Array('Ticket' => $ticket_id,'Content' => $content_id,'Author' => $author));
$ticket_reply->create();
}
@ -61,10 +62,13 @@ class Ticket_Reply{
//Set ticket_reply object
public function set($t,$c,$a){
$this->setTicket($t);
$this->setContent($c);
$this->setAuthor($a);
public function set($values){
$this->setTicket($values['Ticket']);
$this->setContent($values['Content']);
$this->setAuthor($values['Author']);
if(isset($values['Timestamp'])){
$this->setTimestamp($values['Timestamp']);
}
}
//create ticket by writing private data to DB.

6
code/ryzom/tools/server/ryzom_ams/www/html/func/reply_on_ticket.php
View file

@ -17,11 +17,13 @@ function reply_on_ticket(){
$author = $_SESSION['ticket_user']->getTUserId();
Ticket_Reply::createReply($content, $author, $ticket_id);
if(isset($_POST['ChangeStatus']) && WebUsers::isAdmin()){
$newStatus = filter_var($_POST['ChangeStatus'], FILTER_SANITIZE_NUMBER_INT);
if(isset($_POST['ChangeStatus']) && isset($_POST['ChangePriority']) && WebUsers::isAdmin()){
$newStatus = filter_var($_POST['ChangeStatus'], FILTER_SANITIZE_NUMBER_INT);
$newPriority = filter_var($_POST['ChangePriority'], FILTER_SANITIZE_NUMBER_INT);
$ticket = new Ticket();
$ticket->load_With_TId($ticket_id);
$ticket->setStatus($newStatus);
$ticket->setPriority($newPriority);
$ticket->update();
}
header("Location: index.php?page=show_ticket&id=".$ticket_id);

8
code/ryzom/tools/server/ryzom_ams/www/html/inc/show_ticket.php
View file

@ -13,6 +13,14 @@ function show_ticket(){
$entire_ticket = Ticket::getEntireTicket( $result['ticket_id']);
$result['ticket_tId'] = $entire_ticket['ticket_obj']->getTId();
$result['ticket_title'] = $entire_ticket['ticket_obj']->getTitle();
$result['ticket_timestamp'] = $entire_ticket['ticket_obj']->getTimestamp();
$result['ticket_status'] = $entire_ticket['ticket_obj']->getStatus();
$result['ticket_prioritytext'] = $entire_ticket['ticket_obj']->getPriorityText();
$result['ticket_priorities'] = Ticket::getPriorityArray();
$result['ticket_priority'] = $entire_ticket['ticket_obj']->getPriority();
$result['ticket_statustext'] = $entire_ticket['ticket_obj']->getStatusText();
$result['ticket_lastupdate'] = Gui_Elements::time_elapsed_string(Ticket::getLatestReply($result['ticket_id'])->getTimestamp());
$result['ticket_category'] = $entire_ticket['ticket_obj']->getCategoryName();
$result['ticket_replies'] = Gui_Elements::make_table($entire_ticket['reply_array'], Array("getTReplyId","getContent()->getContent","getTimestamp","getAuthor()->getExternId","getAuthor()->getPermission"), Array("tReplyId","replyContent","timestamp","authorExtern","permission"));
$i = 0;
foreach( $result['ticket_replies'] as $reply){

1
code/ryzom/tools/server/ryzom_ams/www/html/sql/install.php
View file

@ -83,6 +83,7 @@
`Title` VARCHAR(120) NOT NULL ,
`Status` INT NULL DEFAULT 0 ,
`Queue` INT NULL DEFAULT 0 ,
`Priority` INT NULL DEFAULT 0 ,
`Ticket_Category` INT NOT NULL ,
`Author` INT NOT NULL ,
PRIMARY KEY (`TId`) ,

163
code/ryzom/tools/server/ryzom_ams/www/html/templates/show_ticket.tpl
View file

@ -2,7 +2,7 @@
<div class="row-fluid sortable ui-sortable">
<div class="box span9">
<div class="box-header well" data-original-title="">
<h2><i class="icon-tags"></i> {$t_title}[ID#{$ticket_tId}] </h2>
<h2><i class="icon-tag"></i>{$t_title} #{$ticket_tId} </h2>
<div class="box-icon">
<a href="#" class="btn btn-minimize btn-round"><i class="icon-chevron-up"></i></a>
<a href="#" class="btn btn-close btn-round"><i class="icon-remove"></i></a>
@ -11,12 +11,29 @@
<div class="box-content">
<div class="row-fluid">
<legend>{$title}: {$ticket_title} </legend>
<table class="table" >
<form id="changeTicket" class="form-vertical" method="post" action="index.php">
<table class="table table-bordered table-condensed ">
<tr>
<td><strong>Original Submitted: </strong>{$ticket_timestamp}</td>
<td><strong>Last Updated: </strong>{$ticket_lastupdate}</td>
<td><strong>Status: </strong>{if $ticket_status neq 3}<span class="label label-success">Open</span>{/if} <span class="label {if $ticket_status eq 0}label-success{else if $ticket_status eq 1}label-warning{else if $ticket_status eq 2}label-important{/if}"><strong>{$ticket_statustext}</strong></span></td>
</tr>
<tr>
<td><strong>Category: </strong>{$ticket_category}</td>
<td><strong>Priority: </strong>{$ticket_prioritytext}</td>
<td><strong>Associated: </strong><span class="label label-info">Ticket#33</span></td>
</tr>
</table>
<table class="table table-bordered" >
<tbody>
{foreach from=$ticket_replies item=reply}
<tr {if $reply.permission eq '2'} style="background-color:rgb(242, 222, 222);{/if}">
<td>
<p><span class="label label-info"><i class="icon-tag icon-white"></i> [ID#{$reply.tReplyId}] {$reply.timestamp}</span>
<p><span class="label label-info"> {$reply.timestamp}</span>
{if $reply.permission eq '1'}
<!-- <span class="label label-important"><strong></i>[User]:</strong></span>-->
{else if $reply.permission eq '2'}
@ -41,8 +58,8 @@
</div>
</div>
{if isset($isAdmin) and $isAdmin eq "TRUE"}
<div class="control-group">
<label class="control-label">Change Status to</label>
<div class="control-group" style="display: inline-block;">
<label class="control-label">Change status to</label>
<div class="controls">
<select name="ChangeStatus">
{foreach from=$statusList key=k item=v}
@ -51,6 +68,16 @@
</select>
</div>
</div>
<div class="control-group" style="display: inline-block; margin-left:10px;"">
<label class="control-label">Change priority to</label>
<div class="controls">
<select name="ChangePriority">
{foreach from=$ticket_priorities key=k item=v}
<option value="{$k}" {if $k eq $ticket_priority}selected="selected"{/if}>{$v}</option>
{/foreach}
</select>
</div>
</div>
{/if}
<input type="hidden" name="function" value="reply_on_ticket">
<input type="hidden" name="ticket_id" value="{$ticket_id}">
@ -68,6 +95,132 @@
</div>
</div>
</div><!--/span-->
<div class="box span3">
<div class="box-header well" data-original-title="">
<h2><i class="icon-th"></i>Tags</h2>
<div class="box-icon">
<a href="#" class="btn btn-minimize btn-round"><i class="icon-chevron-up"></i></a>
<a href="#" class="btn btn-close btn-round"><i class="icon-remove"></i></a>
</div>
</div>
<div class="box-content">
<div class="row-fluid">
<form id="addTag" class="form-vertical" method="post" action="index.php">
<legend>Tags</legend>
<div class="control-group">
<label class="control-label">Current Tags</label>
<div class="controls">
<div class="input-prepend">
<div id="checkbox1" class="checker"><span class="checked"><input style="opacity: 0;" id="inlineCheckbox2" value="option2" checked="checked" type="checkbox"></span></div> Hacked
<div id="checkbox1" class="checker"><span class="checked"><input style="opacity: 0;" id="inlineCheckbox2" value="option2" checked="checked" type="checkbox"></span></div> Botanic
<div id="checkbox1" class="checker"><span class="checked"><input style="opacity: 0;" id="inlineCheckbox2" value="option2" checked="checked" type="checkbox"></span></div> evilwebsite.comz
<div id="checkbox1" class="checker"><span class="checked"><input style="opacity: 0;" id="inlineCheckbox2" value="option2" checked="checked" type="checkbox"></span></div> keylogger
</div>
</div>
</div>
<div class="control-group">
<label class="control-label">New Tag</label>
<div class="controls">
<div class="input-prepend">
<input type="text" class="span8" id="newTag" name="newTag">
</div>
</div>
</div>
<div class="control-group">
<label class="control-label"></label>
<div class="controls">
<button type="submit" class="btn btn-primary" >Update</button>
</div>
</div>
</form>
</div>
</div>
</div>
<div class="box span3">
<div class="box-header well" data-original-title="">
<h2><i class="icon-th"></i>Groups</h2>
<div class="box-icon">
<a href="#" class="btn btn-minimize btn-round"><i class="icon-chevron-up"></i></a>
<a href="#" class="btn btn-close btn-round"><i class="icon-remove"></i></a>
</div>
</div>
<div class="box-content">
<div class="row-fluid">
<form id="addTag" class="form-vertical" method="post" action="index.php">
<legend>Groups</legend>
<div class="control-group">
<label class="control-label">Current Groups</label>
<div class="controls">
<div class="input-prepend">
<div id="checkbox1" class="checker"><span class="checked"><input style="opacity: 0;" id="inlineCheckbox2" value="option2" checked="checked" type="checkbox"></span></div> Hacked accounts
</div>
</div>
</div>
<div class="control-group">
<label class="control-label">New Group</label>
<div class="controls">
<div class="input-prepend">
<input type="text" class="span8" id="newTag" name="newTag">
</div>
</div>
</div>
<div class="control-group">
<label class="control-label"></label>
<div class="controls">
<button type="submit" class="btn btn-primary" >Update</button>
</div>
</div>
</form>
</div>
</div>
</div>
<div class="box span3">
<div class="box-header well" data-original-title="">
<h2><i class="icon-th"></i>Associations</h2>
<div class="box-icon">
<a href="#" class="btn btn-minimize btn-round"><i class="icon-chevron-up"></i></a>
<a href="#" class="btn btn-close btn-round"><i class="icon-remove"></i></a>
</div>
</div>
<div class="box-content">
<div class="row-fluid">
<form id="addTag" class="form-vertical" method="post" action="index.php">
<legend>Associations</legend>
<div class="control-group">
<label class="control-label">Current Associations</label>
<div class="controls">
<div class="input-prepend">
<div id="checkbox1" class="checker"><span class="checked"><input style="opacity: 0;" id="inlineCheckbox2" value="option2" checked="checked" type="checkbox"></span></div> Ticket #33
</div>
</div>
</div>
<div class="control-group">
<label class="control-label">New Association</label>
<div class="controls">
<div class="input-prepend">
<input type="text" class="span8" id="newTag" name="newTag">
</div>
</div>
</div>
<div class="control-group">
<label class="control-label"></label>
<div class="controls">
<button type="submit" class="btn btn-primary" >Update</button>
</div>
</div>
</form>
</div>
</div>
</div>
</div><!--/row-->
{/block}