{block name=content} <div class="row-fluid sortable ui-sortable"> <div class="box col-md-9"> <div class="panel panel-default"> <div class="panel-heading" data-original-title=""> <span class="icon-tag"></span> Ticket Queue {$queue_view} </div> <div class="panel-body"> <div class="row-fluid"> <legend>Tickets</legend> <div class="alert alert-info"> <form id="create_queue" class="form-vertical" method="post" action="index.php?page=show_queue&get=create" style="margin:0px 0px 0px;"> Show <select style="width: 136px;" name="what"> <option value="all" {if isset($prev_created_what) AND $prev_created_what eq "all"}selected="selected"{/if}>all</option> <option value="waiting_for_support" {if isset($prev_created_what) AND $prev_created_what eq "waiting_for_support"}selected="selected"{/if}>waiting for support</option> <option value="waiting_for_users" {if isset($prev_created_what) AND $prev_created_what eq "waiting_for_users"}selected="selected"{/if}>waiting for user</option> <option value="closed" {if isset($prev_created_what) AND $prev_created_what eq "closed"}selected="selected"{/if}>closed</option> </select> tickets <select style="width: 110px;" name="how"> <option value="assigned" {if isset($prev_created_how) AND $prev_created_how eq "assigned"}selected="selected"{/if}>assigned</option> <option value="not_assigned" {if isset($prev_created_how) AND $prev_created_how eq "not_assigned"}selected="selected"{/if}>not assigned</option> <option value="both" {if isset($prev_created_how) AND $prev_created_how eq "both"}selected="selected"{/if}>both</option> </select> to <select style="width: 140px;" name="who" onchange="aimedforwhochanged(this.value);"> <option value="user" {if isset($prev_created_who) AND $prev_created_who eq "user"}selected="selected"{/if}>user</option> <option value="support_group" {if isset($prev_created_who) AND $prev_created_who eq "support_group"}selected="selected"{/if}>support group</option> </select> <span id="userList" {if isset($prev_created_who) AND $prev_created_who eq "user"}style="display:inline;"{else if isset($prev_created_who) AND $prev_created_who eq "support_group"}style="display:none;"{else}style="display:inline;"{/if}> <select style="width: 140px;" name="userid"> {foreach from=$teamlist item=member} <option value="{$member.tUserId}" {if isset($prev_created_userid)} {if $prev_created_userid eq $member.tUserId}selected="selected"{/if}{else if $user_id eq $member.tUserId}selected="selected"{/if}>{$member.name}</option> {/foreach} </select> </span> <span id="supportGroupList" {if isset($prev_created_who) AND $prev_created_who eq "user"}style="display:none;"{else if isset($prev_created_who) AND $prev_created_who eq "support_group"}style="display:inline;"{else}style="display:none;"{/if}> <select style="width: 140px;" name="groupid"> {foreach from=$grouplist item=group} <option value="{$group.sGroupId}" {if isset($prev_created_groupid) AND $prev_created_groupid eq $group.sGroupId}selected="selected"{/if}>{$group.name}</option> {/foreach} </select> </span> <input type="hidden" name="action" value="create_queue"> <button type="submit" class="btn btn-primary" style="bottom:4px; position:relative;" ><span class="icon-tag icon-white"></span> View</button> </form> </div> {if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_ASSIGNED"} <div class="alert alert-success"> {$success_assigned} </div> {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_UNASSIGNED"} <div class="alert alert-success"> {$success_unassigned} </div> {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"} <div class="alert alert-error"> {$ticket_not_existing} </div> {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "ALREADY_ASSIGNED"} <div class="alert alert-error"> {$ticket_already_assigned} </div> {else if isset($ACTION_RESULT) and $ACTION_RESULT eq "NOT_ASSIGNED"} <div class="alert alert-error"> {$ticket_not_assigned} </div> {/if} <table class="table table-striped table-bordered"> <thead> <tr> <th>ID</th> <th>Title</th> <th>Assigned</th> <th>Timestamp</th> <th>Category</th> <th>Status</th> <th>SupportGroup</th> <th>Actions</th> </tr> </thead> <tbody> {foreach from=$tickets item=ticket} <tr> <td>{$ticket.tId}</td> <td><a href ="index.php?page=show_ticket&id={$ticket.tId}">{$ticket.title}</a></td> <td>{if $ticket.assignedText neq ""} <a href="index.php?page=show_user&id={$ticket.assigned}">{$ticket.assignedText} {else}<i> {$not_assigned}</i> {/if}</td> <td class="center"><span title="{$ticket.timestamp_elapsed}" data-rel="tooltip" data-placement="right">{$ticket.timestamp}</span></td> <td class="center">{$ticket.category}</td> <td class="center"><span class="label {if $ticket.status eq 0}label-success{else if $ticket.status eq 1}label-warning{else if $ticket.status eq 2}label-important{/if}">{if $ticket.status eq 0} <span class="icon-exclamation-sign icon-white"></span>{/if} {$ticket.statusText}</span></td> <td class="center"> {if $ticket.forwardedGroupName eq "0"} <i>{$public_sgroup}</i> {else} <span class="label label-info"><a href="index.php?page=show_sgroup&id={$ticket.forwardedGroupId}"><font color="white">{$ticket.forwardedGroupName}</font></a></span> {/if} </td> <td> {if $ticket.assigned eq 0} <form id="assign_ticket" class="form-vertical" method="post" action="{$getURL}" style="margin:0px 0px 0px;"> <input type="hidden" name="ticket_id" value="{$ticket.tId}"> <input type="hidden" name="action" value="assignTicket"> <button type="submit" class="btn btn-primary" ><span class="icon-flag icon-white"></span> Assign Ticket</button> </form> {else if $ticket.assigned eq $user_id} <form id="assign_ticket" class="form-vertical" method="post" action="{$getURL}" style="margin:0px 0px 0px;"> <input type="hidden" name="ticket_id" value="{$ticket.tId}"> <input type="hidden" name="action" value="unAssignTicket"> <button type="submit" class="btn btn-warning" ><span class="icon-remove icon-white"></span> Remove Assign</button> </form> {/if} </td> </tr> {/foreach} </tbody> </table> <div style="width: 300px; margin:0px auto;"> <ul class="pagination"> <li><a href="{$pagination_base_link}&pagenum=1">«</a></li> {foreach from=$links item=link} <li {if $link == $currentPage}class="active"{/if}><a href="{$pagination_base_link}&pagenum={$link}">{$link}</a></li> {/foreach} <li><a href="{$pagination_base_link}&pagenum={$lastPage}">»</a></li> </ul> </div> </div> </div> </div> </div><!--/span--> <div class="box col-md-3"> <div class="panel panel-default"> <div class="panel-heading" data-original-title=""> <span class="icon-th"></span>Actions </div> <div class="panel-body"> <div class="row-fluid"> <div class="btn-group"> <button class="btn btn-primary btn-large dropdown-toggle" data-toggle="dropdown">Actions<span class="caret"></span></button> <ul class="dropdown-menu"> <li class="divider"></li> <li><a href="index.php?page=show_queue&get=todo">Todo tickets</a></li> <li><a href="index.php?page=show_queue&get=all">All tickets</a></li> <li><a href="index.php?page=show_queue&get=all_open">All open tickets</a></li> <li><a href="index.php?page=show_queue&get=archive">Ticket Archive</a></li> <li><a href="index.php?page=show_queue&get=not_assigned">Not Assigned Tickets</a></li> <li class="divider"></li> </ul> </div> </div> </div> </div> </div><!--/span--> </div><!--/row--> <!----- /javascript for this page --> <script type="text/javascript"> function aimedforwhochanged(value) { if (value == "user") { //hide the supportGroupList span var elem = document.getElementById("supportGroupList"); elem.style.display="none"; var elem2 = document.getElementById("userList"); elem2.style.display="inline"; } else if(value == "support_group") { //hide the userList span var elem = document.getElementById("supportGroupList"); elem.style.display= "inline"; var elem2 = document.getElementById("userList"); elem2.style.display="none"; } } </script> {/block}