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ticket queue base added

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This commit is contained in:
Quitta 2013-07-14 16:38:36 +02:00
parent 34c688ee27
commit ea80798bd0
9 changed files with 183 additions and 12 deletions
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57
code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_queue.php Normal file
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@ -0,0 +1,57 @@
<?php
class Ticket_Queue{
private $queueElements;
public function loadAllOpenTickets(){
$dbl = new DBLayer("lib");
$statement = $dbl->executeWithoutParams("SELECT * FROM ticket INNER JOIN ticket_user ON ticket.Author = ticket_user.TUserId and ticket.Status!=3");
$rows = $statement->fetchAll();
$this->setQueue($rows);
}
public function loadAllClosedTickets(){
$dbl = new DBLayer("lib");
$statement = $dbl->executeWithoutParams("SELECT * FROM ticket INNER JOIN ticket_user ON ticket.Author = ticket_user.TUserId and ticket.Status=3");
$rows = $statement->fetchAll();
$this->setQueue($rows);
}
public function getTickets(){
return $this->queueElements;
}
protected function setQueue($rows){
$result = Array();
foreach($rows as $ticket){
$instance = new Ticket();
$instance->setTId($ticket['TId']);
$instance->setTimestamp($ticket['Timestamp']);
$instance->setTitle($ticket['Title']);
$instance->setStatus($ticket['Status']);
$instance->setQueue($ticket['Queue']);
$catInstance = new Ticket_Category();
$catInstance->load_With_TCategoryId($ticket['Ticket_Category']);
$instance->setTicket_Category($catInstance);
$userInstance = new Ticket_User();
$userInstance->load_With_TUserId($ticket['Author']);
$instance->setAuthor($userInstance);
$result[] = $instance;
}
$this->queueElements = $result;
}
}

2
code/ryzom/tools/server/ryzom_ams/ams_lib/translations/en.ini
View file

@ -29,6 +29,8 @@ t_send = "Send reply"
[show_user]
[show_queue]
[createticket]
[show_ticket_log]

2
code/ryzom/tools/server/ryzom_ams/ams_lib/translations/fr.ini
View file

@ -29,6 +29,8 @@ t_send = "Envoyer la reponse"
[show_user]
[show_queue]
[createticket]
[show_reply]

46
code/ryzom/tools/server/ryzom_ams/www/html/inc/show_queue.php Normal file
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@ -0,0 +1,46 @@
<?php
function show_queue(){
//if logged in & queue id is given
if(WebUsers::isLoggedIn() && isset($_GET['get'])){
if( WebUsers::isAdmin()){
$result['queue_action'] = filter_var($_GET['get'], FILTER_SANITIZE_STRING);
$queue = new Ticket_Queue();
switch ($result['queue_action']){
case "all_open":
$queue->loadAllOpenTickets();
break;
case "archive":
$queue->loadAllClosedTickets();
break;
}
$queueArray = $queue->getTickets();
$result['tickets'] = Gui_Elements::make_table($queueArray, Array("getTId","getTitle","getTimestamp","getAuthor()->getExternId","getTicket_Category()->getName","getStatus","getStatusText"), Array("tId","title","timestamp","authorExtern","category","status","statusText"));
$i = 0;
foreach( $result['tickets'] as $ticket){
$result['tickets'][$i]['author'] = WebUsers::getUsername($ticket['authorExtern']);
$i++;
}
if(WebUsers::isAdmin()){
$result['isAdmin'] = "TRUE";
}
return $result;
}else{
//ERROR: No access!
$_SESSION['error_code'] = "403";
header("Location: index.php?page=error");
exit;
}
}else{
//ERROR: not logged in!
header("Location: index.php");
exit;
}
}

2
code/ryzom/tools/server/ryzom_ams/www/html/inc/show_ticket.php
View file

@ -30,7 +30,7 @@ function show_ticket(){
}
if(WebUsers::isAdmin()){
$result['isAdmin'] = "TRUE";
$result['statusList'] = Ticket::getStatusArray();
//$result['statusList'] = Ticket::getStatusArray();
}
return $result;

12
code/ryzom/tools/server/ryzom_ams/www/html/inc/show_ticket_log.php
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@ -4,13 +4,11 @@ function show_ticket_log(){
//if logged in
if(WebUsers::isLoggedIn() && isset($_GET['id'])){
$result['ticket_id'] = filter_var($_GET['id'], FILTER_SANITIZE_NUMBER_INT);
$target_ticket = new Ticket();
$target_ticket->load_With_TId($result['ticket_id']);
if(($target_ticket->getAuthor() == $_SESSION['ticket_user']->getTUserId()) || WebUsers::isAdmin() ){
//only allow admins to browse the log!
if(WebUsers::isAdmin() ){
$result['ticket_id'] = filter_var($_GET['id'], FILTER_SANITIZE_NUMBER_INT);
$target_ticket = new Ticket();
$target_ticket->load_With_TId($result['ticket_id']);
$result['ticket_title'] = $target_ticket->getTitle();
$ticket_logs = Ticket_Log::getLogsOfTicket( $result['ticket_id']);
$log_action_array = Ticket_Log::getActionTextArray();

6
code/ryzom/tools/server/ryzom_ams/www/html/templates/layout_admin.tpl
View file

@ -5,10 +5,10 @@
<li style="margin-left: -2px;"><a class="ajax-link" href="index.php?page=show_user"><i class="icon-user"></i><span class="hidden-tablet"> Profile</span></a></li>
<li style="margin-left: -2px;"><a class="ajax-link" href="index.php?page=settings"><i class="icon-cog"></i><span class="hidden-tablet"> Settings</span></a></li>
<li class="nav-header hidden-tablet">Admin</li>
<li style="margin-left: -2px;"><a class="ajax-link" href="index.php?page=libuserlist"><i class="icon-th-list"></i><span class="hidden-tablet"> Liblist</span></a></li>
<li style="margin-left: -2px;"><a class="ajax-link" href="index.php?page=userlist"><i class="icon-th-list"></i><span class="hidden-tablet"> UserList</span></a></li>
<li style="margin-left: -2px;"><a class="ajax-link" href="index.php?page=userlist"><i class="icon-th-list"></i><span class="hidden-tablet"> Users</span></a></li>
<li style="margin-left: -2px;"><a class="ajax-link" href="index.php?page=show_queue&get=all_open"><i class="icon-th-list"></i><span class="hidden-tablet"> Queues</span></a></li>
<li style="margin-left: -2px;"><a class="ajax-link" href="index.php?page=libuserlist"><i class="icon-th-list"></i><span class="hidden-tablet"> Syncing</span></a></li>
<li class="nav-header hidden-tablet">Actions</li>
<li style="margin-left: -2px;"><a href="?page=logout"><i class="icon-off"></i><span class="hidden-tablet"> Logout </span></a></li>
{/block}

66
code/ryzom/tools/server/ryzom_ams/www/html/templates/show_queue.tpl Normal file
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@ -0,0 +1,66 @@
{block name=content}
<div class="row-fluid sortable ui-sortable">
<div class="box span9">
<div class="box-header well" data-original-title="">
<h2><i class="icon-tag"></i> Ticket Queue {$queue_action}</h2>
<div class="box-icon">
<a href="#" class="btn btn-minimize btn-round"><i class="icon-chevron-up"></i></a>
<a href="#" class="btn btn-close btn-round"><i class="icon-remove"></i></a>
</div>
</div>
<div class="box-content">
<div class="row-fluid">
<legend>Tickets</legend>
<table class="table table-striped table-bordered bootstrap-datatable datatable">
<thead>
<tr>
<th>ID</th>
<th>Title</th>
<th>Timestamp</th>
<th>Category</th>
<th>Status</th>
</tr>
</thead>
<tbody>
{foreach from=$tickets item=ticket}
<tr>
<td>{$ticket.tId}</td>
<td><a href ="index.php?page=show_ticket&id={$ticket.tId}">{$ticket.title}</a></td>
<td class="center"><i>{$ticket.timestamp}</i></td>
<td class="center">{$ticket.category}</td>
<td class="center"><span class="label {if $ticket.status eq 0}label-success{else if $ticket.status eq 1}label-warning{else if $ticket.status eq 2}label-important{/if}">{if $ticket.status eq 0} <i class="icon-exclamation-sign icon-white"></i>{/if} {$ticket.statusText}</span></td>
</tr>
{/foreach}
</tbody>
</table>
</div>
</div>
</div><!--/span-->
<div class="box span3">
<div class="box-header well" data-original-title="">
<h2><i class="icon-th"></i>Actions</h2>
<div class="box-icon">
<a href="#" class="btn btn-minimize btn-round"><i class="icon-chevron-up"></i></a>
<a href="#" class="btn btn-close btn-round"><i class="icon-remove"></i></a>
</div>
</div>
<div class="box-content">
<div class="row-fluid">
<div class="btn-group">
<button class="btn btn-primary btn-large dropdown-toggle" data-toggle="dropdown">Actions<span class="caret"></span></button>
<ul class="dropdown-menu">
<li class="divider"></li>
<li><a href="index.php?page=show_queue&get=all_open">All open tickets</a></li>
<li><a href="index.php?page=show_queue&get=archive">Ticket Archive</a></li>
<li class="divider"></li>
</ul>
</div>
</div>
</div>
</div><!--/span-->
</div><!--/row-->
{/block}

2
code/ryzom/tools/server/ryzom_ams/www/html/templates/show_ticket.tpl
View file

@ -181,7 +181,7 @@
<button class="btn btn-primary btn-large dropdown-toggle" data-toggle="dropdown">Actions<span class="caret"></span></button>
<ul class="dropdown-menu">
<li class="divider"></li>
<li><a href="index.php?page=show_ticket_log&id={$ticket_tId}">Show Ticket Log</a></li>
{if isset($isAdmin) and $isAdmin eq "TRUE"}<li><a href="index.php?page=show_ticket_log&id={$ticket_tId}">Show Ticket Log</a></li>{/if}
<li><a href="index.php?page=createticket&user_id={$target_id}">Send Other Ticket</a></li>
<li class="divider"></li>
</ul>