diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/dblayer.php b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/dblayer.php
index 240eda426..a96fd98ea 100644
--- a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/dblayer.php
+++ b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/dblayer.php
@@ -41,4 +41,17 @@ class DBLayer{
         }
     }
     
+    public function executeReturnId($query,$params){
+        try{
+            $statement = $this->PDO->prepare($query);
+            $this->PDO->beginTransaction();
+            $statement->execute($params);
+            $lastId =$this->PDO->lastInsertId();
+            $this->PDO->commit();
+            return $lastId;
+        }catch (PDOException $e) {
+            throw $e;
+        }
+    }
+    
 }
\ No newline at end of file
diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/sync.php b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/sync.php
index 170a1c4bf..1c68b822b 100644
--- a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/sync.php
+++ b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/sync.php
@@ -25,13 +25,27 @@ class Sync{
     
                 switch($record['type']) {
                     case 'createPermissions':
-                    case 'user_edit':
+                    case 'change_pass':
+                        $decode = json_decode($record['query']);
+                        $values = array('user' => $decode[0], 'pass' => $decode[1]);
+                        //make connection with and put into shard db & delete from the lib
+                        $dbs->execute("SET Password = :pass WHERE Login = :user",$values);              
+                        $dbl->execute("DELETE FROM ams_querycache WHERE SID=:SID",array('SID' => $record['SID']));
+                        break;
+                    case 'change_mail':
+                        $decode = json_decode($record['query']);
+                        $values = array('user' => $decode[0], 'mail' => $decode[1]);
+                        //make connection with and put into shard db & delete from the lib
+                        $dbs->execute("SET Email = :mail WHERE Login = :user",$values);              
+                        $dbl->execute("DELETE FROM ams_querycache WHERE SID=:SID",array('SID' => $record['SID']));
+                        break;
                     case 'createUser': 
                         $decode = json_decode($record['query']);
-                        $query = array('login' => $decode[0], 'pass' => $decode[1], 'mail' => $decode[2] );
+                        $values = array('login' => $decode[0], 'pass' => $decode[1], 'mail' => $decode[2] );
                         //make connection with and put into shard db & delete from the lib
-                        $dbs->execute("INSERT INTO user (Login, Password, Email) VALUES (:login, :pass, :mail)",$query);              
+                        $dbs->execute("INSERT INTO user (Login, Password, Email) VALUES (:login, :pass, :mail)",$values);              
                         $dbl->execute("DELETE FROM ams_querycache WHERE SID=:SID",array('SID' => $record['SID']));
+                        break;
                 }
             }
             print('Syncing completed');
diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket.php b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket.php
new file mode 100644
index 000000000..f8f9f10e3
--- /dev/null
+++ b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket.php
@@ -0,0 +1,169 @@
+<?php
+
+class Ticket{
+    private $tId;
+    private $timestamp;
+    private $title;
+    private $status;
+    private $queue;
+    private $ticket_category;
+    private $author;
+    private $db;
+    
+    ////////////////////////////////////////////Functions////////////////////////////////////////////////////
+    
+    /*FUNCTION: getTicketTitlesOf()
+     * return all ticket of the given author's id.
+     *
+     */
+    public static function getTicketsOf($author, $db_data) {
+        $dbl = new DBLayer($db_data);
+        $statement = $dbl->execute("SELECT * FROM ticket INNER JOIN ticket_user ON ticket.Author = ticket_user.TUserId and ticket_user.ExternId=:id", array('id' => $author));
+        $row = $statement->fetchAll();
+        $result = Array();
+        foreach($row as $ticket){
+            $instance = new self($db_data);
+            $instance->setTimestamp($ticket['Timestamp']);
+            $instance->setTitle($ticket['Title']);
+            $instance->setStatus($ticket['Status']);
+            $instance->setQueue($ticket['Queue']);
+            $instance->setTicket_Category($ticket['Ticket_Category']);
+            $instance->setAuthor($ticket['Author']);
+            $result[] = $instance;
+        }
+        return $result; 
+    }
+    
+    
+    /*FUNCTION: create_Ticket()
+     * creates a ticket + first initial reply and fills in the content of it!
+     *
+     */
+    public static function create_Ticket( $title, $content, $category, $author, $db_data) {
+        
+        $ticket = new Ticket($db_data);
+        $ticket->set($title,0,0,$category,$author);
+        $ticket->create();
+        $ticket_id = $ticket->getTId();
+        
+ 
+        $ticket_content = new Ticket_Content($db_data);
+        $ticket_content->setContent($content);
+        $ticket_content->create();
+        $content_id = $ticket_content->getTContentId();
+ 
+        
+        $ticket_reply = new Ticket_Reply($db_data);
+        $ticket_reply->set($ticket_id, $content_id, $author);
+        $ticket_reply->create();
+        
+    }
+    
+    ////////////////////////////////////////////Methods////////////////////////////////////////////////////
+    public function __construct($db_data) {
+        $this->db = $db_data;
+    }
+
+
+    //Set ticket object
+    public function set($t,$s,$q,$t_c,$a){
+        $this->title = $t;
+        $this->status = $s;
+        $this->queue = $q;
+        $this->ticket_category = $t_c;
+        $this->author = $a;
+    }
+    
+    //create ticket by writing private data to DB.
+    public function create(){
+        $dbl = new DBLayer($this->db);
+        $query = "INSERT INTO ticket (Timestamp, Title, Status, Queue, Ticket_Category, Author) VALUES (now(), :title, :status, :queue, :tcat, :author)";
+        $values = Array('title' => $this->title, 'status' => $this->status, 'queue' => $this->queue, 'tcat' => $this->ticket_category, 'author' => $this->author);
+        $this->tId = $dbl->executeReturnId($query, $values); ;
+    }
+
+    //return constructed element based on TId
+    public function load_With_TId( $id) {
+        $dbl = new DBLayer($this->db);
+        $statement = $dbl->execute("SELECT * FROM ticket WHERE TId=:id", array('id' => $id));
+        $row = $statement->fetch();
+        $this->tId = $row['TId'];
+        $this->timestamp = $row['Timestamp'];
+        $this->title = $row['Title'];
+        $this->status = $row['Status'];
+        $this->queue = $row['Queue'];
+        $this->ticket_category = $row['Ticket_Category'];
+        $this->author = $row['Author'];
+    }
+    
+    
+    //update private data to DB.
+    public function update(){
+        $dbl = new DBLayer($this->db);
+        $query = "UPDATE ticket SET Timestamp = :timestamp, Title = :title, Status = :status, Queue = :queue, Ticket_Category = :tcat, Author = :author WHERE TId=:id";
+        $values = Array('id' => $this->tId, 'timestamp' => $this->timestamp, 'title' => $this->title, 'status' => $this->status, 'queue' => $this->queue, 'tcat' => $this->ticket_category, 'author' => $this->author);
+        $statement = $dbl->execute($query, $values);
+    }
+    
+    
+    ////////////////////////////////////////////Getters////////////////////////////////////////////////////
+    
+    public function getTId(){
+        return $this->tId;
+    }
+    
+    public function getTimestamp(){
+        return $this->timestamp;
+    }
+    
+    public function getTitle(){
+        return $this->title;
+    }
+    
+    public function getStatus(){
+        return $this->status;
+    }
+    
+    public function getQueue(){
+        return $this->queue;
+    }
+    
+    public function getTicket_Category(){
+        return $this->ticket_category;
+    }
+    
+    public function getAuthor(){
+        return $this->author;
+    }
+    
+    ////////////////////////////////////////////Setters////////////////////////////////////////////////////
+    
+    public function setTId($id){
+        $this->tId = $id;
+    }
+    
+    public function setTimestamp($ts){
+        $this->timestamp = $ts;
+    }
+    
+    public function setTitle($t){
+        $this->title = $t;
+    }
+    
+    public function setStatus($s){
+        $this->status = $s;
+    }
+    
+    public function setQueue($q){
+        $this->queue = $q;
+    }
+    
+    public function setTicket_Category($tc){
+        $this->ticket_category = $tc;
+    }
+    
+    public function setAuthor($a){
+        $this->author = $a;
+    }
+    
+}
\ No newline at end of file
diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_category.php b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_category.php
new file mode 100644
index 000000000..1fe7227b7
--- /dev/null
+++ b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_category.php
@@ -0,0 +1,94 @@
+<?php
+
+class Ticket_Category{
+    
+    private $tCategoryId;
+    private $name;
+    
+    ////////////////////////////////////////////Functions////////////////////////////////////////////////////
+    
+    
+    //Creates a ticket_Catergory in the DB
+    public static function createTicketCategory( $name ,$db ) {
+        $dbl = new DBLayer($db);
+        $query = "INSERT INTO ticket_category (Name) VALUES (:name)";
+        $values = Array('name' => $name);
+        $dbl->execute($query, $values);
+
+    }
+
+
+    //return constructed element based on TCategoryId
+    public static function constr_TCategoryId( $id, $db_data) {
+        $instance = new self($db_data);
+        $instance->setTCategoryId($id);
+        return $instance;
+    }
+    
+    //returns list of all category objects
+    public static function getAllCategories($db_data) {
+        $dbl = new DBLayer($db_data);
+        $statement = $dbl->executeWithoutParams("SELECT * FROM ticket_category");
+        $row = $statement->fetchAll();
+        $result = Array();
+        foreach($row as $category){
+            $instance = new self($db_data);
+            $instance->tCategoryId = $category['TCategoryId'];
+            $instance->name = $category['Name'];
+            $result[] = $instance;
+        }
+        return $result; 
+    }
+     
+    
+    ////////////////////////////////////////////Methods////////////////////////////////////////////////////
+     
+    public function __construct($db_data) {
+        $this->db = $db_data;
+    }
+
+    //return constructed element based on TCategoryId
+    public function load_With_TCategoryId( $id) {
+        $dbl = new DBLayer($this->db);
+        $statement = $dbl->execute("SELECT * FROM ticket_category WHERE TCategoryId=:id", array('id' => $id));
+        $row = $statement->fetch();
+        $this->tCategoryId = $row['TCategoryId'];
+        $this->name = $row['Name'];
+    }
+    
+    
+    //update private data to DB.
+    public function update(){
+        $dbl = new DBLayer($this->db);
+        $query = "UPDATE ticket_category SET Name = :name WHERE TCategoryId=:id";
+        $values = Array('id' => $this->tCategoryId, 'name' => $this->name);
+        $statement = $dbl->execute($query, $values);
+    }
+    
+    ////////////////////////////////////////////Getters////////////////////////////////////////////////////
+    
+    public function getName(){
+        if ($this->name == ""){
+            $this->load_With_TCategoryId($this->tCategoryId);
+        }
+        return $this->name;
+    }
+    
+    
+    public function getTCategoryId(){
+        return $this->tCategoryId;
+    }
+    
+    
+    ////////////////////////////////////////////Setters////////////////////////////////////////////////////
+     
+    public function setName($n){
+        $this->name = $n;
+    }
+    
+    public function setTCategoryId($id){
+        $this->tCategoryId = $id;
+    }
+   
+    
+}
\ No newline at end of file
diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_content.php b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_content.php
new file mode 100644
index 000000000..62130d1d9
--- /dev/null
+++ b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_content.php
@@ -0,0 +1,75 @@
+<?php
+
+class Ticket_Content{
+    
+    private $tContentId;
+    private $content;
+    
+    
+    ////////////////////////////////////////////Functions////////////////////////////////////////////////////
+    
+    //return constructed element based on TCategoryId
+    public static function constr_TContentId( $id, $db_data) {
+        $instance = new self($db_data);
+        $instance->setTContentId($id);
+        return $instance;
+    } 
+
+    
+    ////////////////////////////////////////////Methods////////////////////////////////////////////////////
+    
+    public function __construct($db_data) {
+        $this->db = $db_data;
+    }
+
+    //Creates a ticket_content entry in the DB
+    public function create() {
+        $dbl = new DBLayer($this->db);
+        $query = "INSERT INTO ticket_content (Content) VALUES (:content)";
+        $values = Array('content' => $this->content);
+        $this->tContentId = $dbl->executeReturnId($query, $values); ;
+    }
+    
+    //return constructed element based on TContentId
+    public function load_With_TContentId( $id) {
+        $dbl = new DBLayer($this->db);
+        $statement = $dbl->execute("SELECT * FROM ticket_content WHERE TContentId=:id", array('id' => $id));
+        $row = $statement->fetch();
+        $this->tContentId = $row['TContentId'];
+        $this->content = $row['Content'];
+    }
+    
+    //update private data to DB.
+    public function update(){
+        $dbl = new DBLayer($this->db);
+        $query = "UPDATE ticket_content SET Content = :content WHERE TContentId=:id";
+        $values = Array('id' => $this->tContentId, 'content' => $this->content);
+        $statement = $dbl->execute($query, $values);
+    }
+    
+    ////////////////////////////////////////////Getters////////////////////////////////////////////////////
+    
+    public function getContent(){
+        if ($this->content == ""){
+            $this->load_With_TContentId($this->tContentId);
+        }
+        return $this->content;
+    }
+    
+    
+    public function getTContentId(){
+        return $this->tContentId;
+    }
+    
+    
+    ////////////////////////////////////////////Setters////////////////////////////////////////////////////
+    
+    public function setContent($c){
+        $this->content = $c;
+    }
+   
+    public function setTContentId($c){
+        $this->tContentId = $c;
+    }
+    
+}
\ No newline at end of file
diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_reply.php b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_reply.php
new file mode 100644
index 000000000..8f14a9f5f
--- /dev/null
+++ b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_reply.php
@@ -0,0 +1,110 @@
+<?php
+
+class Ticket_Reply{
+    private $tReplyId;
+    private $ticket;
+    private $content;
+    private $author;
+    private $timestamp;
+    private $db;
+    
+    ////////////////////////////////////////////Functions////////////////////////////////////////////////////
+    
+    //return constructed element based on TCategoryId
+    public static function constr_TReplyId( $id, $db_data) {
+        $instance = new self($db_data);
+        $instance->setTReplyId($id);
+        return $instance;
+    }
+    
+    ////////////////////////////////////////////Methods////////////////////////////////////////////////////
+    
+    public function __construct($db_data) {
+        $this->db = $db_data;
+    }
+
+
+    //Set ticket_reply object
+    public function set($t,$c,$a){
+        $this->ticket = $t;
+        $this->content = $c;
+        $this->author = $a;
+    }
+    
+    //create ticket by writing private data to DB.
+    public function create(){
+        $dbl = new DBLayer($this->db);
+        $query = "INSERT INTO ticket_reply (Ticket, Content, Author, Timestamp) VALUES (:ticket, :content, :author, now())";
+        $values = Array('ticket' => $this->ticket, 'content' => $this->content, 'author' => $this->author);
+        $dbl->execute($query, $values);
+    }
+
+    //return constructed element based on TId
+    public function load_With_TReplyId( $id) {
+        $dbl = new DBLayer($this->db);
+        $statement = $dbl->execute("SELECT * FROM ticket_reply WHERE TReplyId=:id", array('id' => $id));
+        $row = $statement->fetch();
+        $this->tReplyId = $row['TReplyId'];
+        $this->ticket = $row['Ticket'];
+        $this->content = $row['Content'];
+        $this->author = $row['Author'];
+        $this->timestamp = $row['Timestamp'];       
+    }
+    
+    //update private data to DB.
+    public function update(){
+        $dbl = new DBLayer($this->db);
+        $query = "UPDATE ticket SET Ticket = :ticket, Content = :content, Author = :author, Timestamp = :timestamp WHERE TReplyId=:id";
+        $values = Array('id' => $this->tReplyId, 'timestamp' => $this->timestamp, 'ticket' => $this->ticket, 'content' => $this->content, 'author' => $this->author);
+        $statement = $dbl->execute($query, $values);
+    }
+    
+    ////////////////////////////////////////////Getters////////////////////////////////////////////////////
+     
+    public function getTicket(){
+        return $this->ticket;
+    }
+   
+   
+    public function getContent(){
+        return $this->content;
+    }
+    
+    public function getAuthor(){
+        return $this->author;
+    }
+    
+    public function getTimestamp(){
+        return $this->timestamp;
+    }
+    
+    
+    public function getTReplyId(){
+        return $this->tReplyId;
+    }
+    
+    
+    ////////////////////////////////////////////Setters////////////////////////////////////////////////////
+     
+    public function setTicket($t){
+        $this->ticket = $t;
+    }
+   
+   
+    public function setContent($c){
+        $this->content = $c;
+    }
+    
+    public function setAuthor($a){
+        $this->author =  $a;
+    }
+    
+    public function setTimestamp($t){
+        $this->timestamp = $t;
+    }
+    
+    
+    public function setTReplyId($i){
+        $this->tReplyId = $i;
+    }
+}
\ No newline at end of file
diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_user.php b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_user.php
new file mode 100644
index 000000000..b61c99f68
--- /dev/null
+++ b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_user.php
@@ -0,0 +1,101 @@
+<?php
+class Ticket_User{
+    
+    private $tUserId;
+    private $permission;
+    private $externId;
+    private $db;
+    
+    ////////////////////////////////////////////Functions////////////////////////////////////////////////////
+    
+    //Creates a ticket_user in the DB
+    public static function createTicketUser( $extern_id, $permission,$db ) {
+        $dbl = new DBLayer($db);
+        $query = "INSERT INTO ticket_user (Permission, ExternId) VALUES (:perm, :ext_id)";
+        $values = Array('perm' => $permission, 'ext_id' => $extern_id);
+        $dbl->execute($query, $values);
+
+    }
+
+
+    //return constructed element based on TUserId
+    public static function constr_TUserId( $id, $db_data) {
+        $instance = new self($db_data);
+        $instance->setTUserId($id);
+        return $instance;
+    
+    }
+    
+    //return constructed element based on ExternId
+    public static function constr_ExternId( $id, $db_data ) {
+        $instance = new self($db_data);
+        $dbl = new DBLayer($instance->db);
+        $statement = $dbl->execute("SELECT * FROM ticket_user WHERE ExternId=:id", array('id' => $id));
+        $row = $statement->fetch();
+        $instance->tUserId = $row['TUserId'];
+        $instance->permission = $row['Permission'];
+        $instance->externId = $row['ExternId'];
+        return $instance;
+
+    }
+    
+    
+    ////////////////////////////////////////////Methods////////////////////////////////////////////////////
+    public function __construct($db_data) {
+        $this->db = $db_data;
+    }
+    
+    //return constructed element based on TUserId
+    public function load_With_TUserId( $id) {
+        $dbl = new DBLayer($this->db);
+        $statement = $dbl->execute("SELECT * FROM ticket_user WHERE TUserId=:id", array('id' => $id));
+        $row = $statement->fetch();
+        $instance->tUserId = $row['TUserId'];
+        $instance->permission = $row['Permission'];
+        $instance->externId = $row['ExternId'];
+        return $instance;
+    } 
+    
+    //update private data to DB.
+    public function update(){
+        $dbl = new DBLayer($this->db);
+        $query = "UPDATE ticket_user SET Permission = :perm, ExternId = :ext_id WHERE TUserId=:id";
+        $values = Array('id' => $this->tUserId, 'perm' => $this->permission, 'ext_id' => $this->externId);
+        $statement = $dbl->execute($query, $values);
+    }
+    
+    ////////////////////////////////////////////Getters////////////////////////////////////////////////////
+    
+    public function getPermission(){
+        if ($this->permission == ""){
+            $this->load_With_TUserId($this->tUserId);
+        }
+        return $this->permission;
+    }
+   
+   
+    public function getExternId(){
+        if ($this->ExternId == ""){
+            $this->load_With_TUserId($this->tUserId);
+        }
+        return $this->externId;
+    }
+    
+    
+    public function getTUserId(){
+        return $this->tUserId;
+    }
+    
+    
+    ////////////////////////////////////////////Setters////////////////////////////////////////////////////
+    
+    public function setPermission($perm){
+        $this->permission = $perm;
+    }
+   
+   
+    public function setExternId($id){
+        $this->externId = $id;
+    }
+    
+}
\ No newline at end of file
diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/users.php b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/users.php
index 7373bc4a3..9ce16aa37 100644
--- a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/users.php
+++ b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/users.php
@@ -156,7 +156,7 @@ class Users{
      * @takes $email
      * @return
      */
-     private function checkEmail( $email )
+     public function checkEmail( $email )
     {
          if ( isset( $email ) ){
                if ( !Users::validEmail( $email ) ){
@@ -284,12 +284,13 @@ class Users{
      * @takes $array with name,pass and mail
      * @return ok if it's get correctly added to the shard, else return lib offline and put in libDB, if libDB is also offline return liboffline.
      */
-     public function createUser($values){     
+     public function createUser($values, $user_id){     
           try {
                //make connection with and put into shard db
                global $cfg;
                $dbs = new DBLayer($cfg['db']['shard']);
                $dbs->execute("INSERT INTO user (Login, Password, Email) VALUES (:name, :pass, :mail)",$values);
+               ticket_user::createTicketUser( $user_id , 1, $cfg['db']['lib'] );
                return "ok";
           }
           catch (PDOException $e) {
@@ -298,6 +299,7 @@ class Users{
                     $dbl = new DBLayer($cfg['db']['lib']);  
                     $dbl->execute("INSERT INTO ams_querycache (type, query) VALUES (:type, :query)",array("type" => "createUser",
                     "query" => json_encode(array($values["name"],$values["pass"],$values["mail"]))));
+                    ticket_user::createTicketUser( $user_id , 1, $cfg['db']['lib'] );
                     return "shardoffline";
                }catch (PDOException $e) {
                     print_r($e);
@@ -365,25 +367,51 @@ class Users{
           }
      }
      
-     protected function setPassword($user, $pass){
+     protected function setAmsPassword($user, $pass){
+          
+           global $cfg;
+           $values = Array('user' => $user, 'pass' => $pass);
+           
            try {
                //make connection with and put into shard db
-               global $cfg;
                $dbs = new DBLayer($cfg['db']['shard']);
                $dbs->execute("UPDATE user SET Password = :pass WHERE Login = :user ",$values);
                return "ok";
           }
           catch (PDOException $e) {
                //oh noooz, the shard is offline! Put in query queue at ams_lib db!
-               /*try {
-                    $dbl = new DBLayer($cfg['db']['lib']);  
-                    $dbl->execute("INSERT INTO ams_querycache (type, query) VALUES (:type, :query)",array("type" => "createUser",
-                    "query" => json_encode(array($values["name"],$values["pass"],$values["mail"]))));
+               try {
+                    $dbl = new DBLayer($cfg['db']['lib']);
+                    $dbl->execute("INSERT INTO ams_querycache (type, query) VALUES (:type, :query)",array("type" => "change_pass",
+                    "query" => json_encode(array($values["user"],$values["pass"]))));
                     return "shardoffline";
                }catch (PDOException $e) {
-                    print_r($e);
                     return "liboffline";
-               }*/
+               }
+          } 
+     }
+     
+     protected function setAmsEmail($user, $mail){
+          
+           global $cfg;
+           $values = Array('user' => $user, 'mail' => $mail);
+           
+           try {
+               //make connection with and put into shard db
+               $dbs = new DBLayer($cfg['db']['shard']);
+               $dbs->execute("UPDATE user SET Email = :mail WHERE Login = :user ",$values);
+               return "ok";
+          }
+          catch (PDOException $e) {
+               //oh noooz, the shard is offline! Put in query queue at ams_lib db!
+               try {
+                    $dbl = new DBLayer($cfg['db']['lib']);
+                    $dbl->execute("INSERT INTO ams_querycache (type, query) VALUES (:type, :query)",array("type" => "change_mail",
+                    "query" => json_encode(array($values["user"],$values["mail"]))));
+                    return "shardoffline";
+               }catch (PDOException $e) {
+                    return "liboffline";
+               }
           } 
      }
 }
diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/translations/en.ini b/code/ryzom/tools/server/ryzom_ams/ams_lib/translations/en.ini
index 56c07761f..858c3020f 100644
--- a/code/ryzom/tools/server/ryzom_ams/ams_lib/translations/en.ini
+++ b/code/ryzom/tools/server/ryzom_ams/ams_lib/translations/en.ini
@@ -20,14 +20,24 @@ name = "Name"
 email = "Email"
 action = "Action"
 
+[show_user]
+
+[createticket]
+
+[error]
+title404 = "Not<br/>Found!"
+title403 = "Forbidden!"
+error_message404 = "This is not the page you are looking for.."
+error_message403 = "You cannot access this page!"
+go_home = "Go Home"
 
 [userlist]
 userlist_info = "welcome to the userlist"
 
 [login]
 login_info = "Please login with your Username and Password."
-login_error_message = "The filled in username/password were not correct!"
-login_register_message ="<strong>Register</strong>If you dont have an account yet, create one"
+login_error_message = "The username/password were not correct!"
+login_register_message ="<strong>Register</strong> If you don't have an account yet, create one"
 login_register_message_here = "here"
 
 [logout]
@@ -67,6 +77,7 @@ email_tooltip = "Email Address to which a confirmation email will be sent."
 email_message = "Please verify that the e-mail address you enter here is valid and will remain valid in the future. It will only be used to manage your Ryzom Core account."
 email_default = "Email"
 
-tac_tag = "YES, I agree to the <a href="toc.php">terms of service.</a>"
+tac_tag1= "YES, I agree to the "
+tac_tag2="terms of service"
 tac_message = "You must accept the Terms of Service."
 
diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/translations/fr.ini b/code/ryzom/tools/server/ryzom_ams/ams_lib/translations/fr.ini
index 56c07b555..150a62c6b 100644
--- a/code/ryzom/tools/server/ryzom_ams/ams_lib/translations/fr.ini
+++ b/code/ryzom/tools/server/ryzom_ams/ams_lib/translations/fr.ini
@@ -20,6 +20,17 @@ name = "Nom"
 email = "Email"
 action = "Action"
 
+[createticket]
+
+[show_user]
+
+[error]
+title404 = "Pas<br/>trouvez!"
+title403 = "Interdit!"
+error_message404 = "Ce page que vous cherchez n'existe pas."
+error_message403 = "Vous n'avez pas permission d'access ce page!"
+go_home = "Allez au main page"
+
 [userlist]
 userlist_info = "bienvenue sur le userlist page!"
 
@@ -66,5 +77,6 @@ email_tooltip = "Adresse de courriel (pour qui un email de confirmation vous ser
 email_message = "Veuillez vérifier que l'adresse e-mail que vous entrez ici est valable et restera valable à l'avenir. Elle ne sera utilisée que pour gérer votre compte de base de Ryzom."
 email_default = "email"
 
-tac_tag = "OUI, j'accepte les termes de service."
+tac_tag1 = "OUI, j'accepte les "
+tac_tag2 = "termes de service"
 tac_message = "Vous devez accepter les Conditions d'utilisation."
\ No newline at end of file
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/autoload/webusers.php b/code/ryzom/tools/server/ryzom_ams/www/html/autoload/webusers.php
index 91c7bc317..6c22c57f8 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/autoload/webusers.php
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/autoload/webusers.php
@@ -50,7 +50,15 @@ class WebUsers extends Users{
         }	
      }
      
-     
+    public function getId($username){
+        global $cfg;
+        
+        $dbw = new DBLayer($cfg['db']['web']);
+        $statement = $dbw->execute("SELECT * FROM ams_user WHERE Login=:username", array('username' => $username));
+        $row = $statement->fetch();
+        return $row['UId'];
+    }
+    
     public function getUsername($id){
         global $cfg;
         
@@ -60,6 +68,25 @@ class WebUsers extends Users{
         return $row['Login'];
     }
     
+    public function getEmail($id){
+        global $cfg;
+        
+        $dbw = new DBLayer($cfg['db']['web']);
+        $statement = $dbw->execute("SELECT * FROM ams_user WHERE UId=:id", array('id' => $id));
+        $row = $statement->fetch();
+        return $row['Email'];
+    }
+    
+    public function getInfo($id){
+        global $cfg;
+        
+        $dbw = new DBLayer($cfg['db']['web']);
+        $statement = $dbw->execute("SELECT * FROM ams_user WHERE UId=:id", array('id' => $id));
+        $row = $statement->fetch();
+        $result = Array('FirstName' => $row['FirstName'], 'LastName' => $row['LastName'], 'Gender' => $row['Gender'], 'Country' => $row['Country']);
+        return $result;
+    }
+    
     public function isLoggedIn(){
         if(isset($_SESSION['user'])){
             return true;
@@ -74,4 +101,40 @@ class WebUsers extends Users{
         return false;
     }
     
+    public function setPassword($user, $pass){
+        global $cfg;
+        $reply = WebUsers::setAmsPassword($user, $pass);
+        $values = Array('user' => $user, 'pass' => $pass);
+         try {
+               //make connection with and put into shard db
+               $dbw = new DBLayer($cfg['db']['web']);
+               $dbw->execute("UPDATE ams_user SET Password = :pass WHERE Login = :user ",$values);
+          }
+          catch (PDOException $e) {
+            //ERROR: the web DB is offline
+          }
+        return $reply;
+    }
+    
+     public function setEmail($user, $mail){
+        global $cfg;
+        $reply = WebUsers::setAmsEmail($user, $mail);
+        $values = Array('user' => $user, 'mail' => $mail);
+         try {
+               //make connection with and put into shard db
+               $dbw = new DBLayer($cfg['db']['web']);
+               $dbw->execute("UPDATE ams_user SET Email = :mail WHERE Login = :user ",$values);
+          }
+          catch (PDOException $e) {
+            //ERROR: the web DB is offline
+          }
+        return $reply;
+    }
+    
+    public function getUsers(){
+        global $cfg;
+        $dbl = new DBLayer($cfg['db']['web']);
+        $data = $dbl->executeWithoutParams("SELECT * FROM ams_user");
+        return $data;
+    }
 }
\ No newline at end of file
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/error.php b/code/ryzom/tools/server/ryzom_ams/www/html/error.php
index 4d701a543..b84bd7de7 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/error.php
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/error.php
@@ -73,7 +73,7 @@
 		<div class="clear"></div>
 		<div class="content">
 			The page your are looking for is not found.
-			<br/><a href="index.php">Go Home</a> or<br/><form>Search<br/><input autofocus type="text" name="search" /></form>
+			<br/><a href="index.php">Go Home</a> 
 		</div>
 	</body>
 </html>
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/func/add_user.php b/code/ryzom/tools/server/ryzom_ams/www/html/func/add_user.php
index 1f8d5ce22..e21e32d6a 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/func/add_user.php
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/func/add_user.php
@@ -36,7 +36,7 @@ function add_user(){
 
 
 function write_user($newUser){
-     
+              
      //create salt here, because we want it to be the same on the web/server
      $hashpass = crypt($newUser["pass"], WebUsers::generateSALT());
      
@@ -45,16 +45,17 @@ function write_user($newUser){
           'pass' => $hashpass,
           'mail' => $newUser["mail"]      
      );
-     
-     //Create the user on the shard + in case shard is offline put copy of query in query db
-     //returns: ok, shardoffline or liboffline
-     $result = WebUsers::createUser($params);
   
      try{
-          //make connection with web db and put it in there
           global $cfg;
+          //make connection with web db and put it in there
           $dbw = new DBLayer($cfg['db']['web']);
-          $dbw->execute("INSERT INTO ams_user (Login, Password, Email) VALUES (:name, :pass, :mail)",$params);
+          $user_id = $dbw->executeReturnId("INSERT INTO ams_user (Login, Password, Email) VALUES (:name, :pass, :mail)",$params);
+          
+          //Create the user on the shard + in case shard is offline put copy of query in query db
+          //returns: ok, shardoffline or liboffline
+          $result = WebUsers::createUser($params, $user_id);
+    
           
      }catch (PDOException $e) {
       //go to error page or something, because can't access website db
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/func/change_info.php b/code/ryzom/tools/server/ryzom_ams/www/html/func/change_info.php
new file mode 100644
index 000000000..baf28afc2
--- /dev/null
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/func/change_info.php
@@ -0,0 +1,115 @@
+<?php
+
+function change_info(){
+    
+ try{
+	//if logged in
+        if(WebUsers::isLoggedIn()){
+            
+            if(isset($_POST['target_id'])){
+		
+                
+                if(  ($_POST['target_id'] == $_SESSION['id']) ||  WebUsers::isAdmin()  ){
+                    if($_POST['target_id'] == $_SESSION['id']){
+                        $target_username = $_SESSION['user'];
+                    }else{
+                        $target_username = WebUsers::getUsername($_POST['target_id']);
+                    }
+                    
+                    $webUser = new WebUsers();
+                    //use current info to check for changes
+                    $current_info = $webUser->getInfo($_POST['target_id']);
+		    
+       
+		    $current_info['FirstName'] = filter_var($current_info['FirstName'], FILTER_SANITIZE_STRING);
+		    $current_info['LastName'] = filter_var($current_info['LastName'], FILTER_SANITIZE_STRING);
+		    $current_info['Country'] = filter_var($current_info['Country'], FILTER_SANITIZE_STRING);
+		    $current_info['Gender'] = filter_var($current_info['Gender'], FILTER_SANITIZE_NUMBER_INT);
+		
+                    
+                    $updated = false;
+                    $values = Array();
+                    $values['user'] = $target_username;
+		    
+		    //make the query that will update the data.
+                    $query = "UPDATE ams_user SET ";
+                    if(($_POST['FirstName'] != "") && ($_POST['FirstName'] != $current_info['FirstName'])){
+                        $query = $query . "FirstName = :fName ";
+                        $updated = true;
+                        $values['fName'] = filter_var($_POST['FirstName'], FILTER_SANITIZE_STRING);
+                    }
+                    if(($_POST['LastName'] != "") && ($_POST['LastName'] != $current_info['LastName'])){
+			if($updated){
+			 $query = $query . ", LastName = :lName ";
+			}else{
+			 $query = $query . "LastName = :lName ";
+			}
+                        $updated = true;
+                        $values['lName'] = filter_var($_POST['LastName'], FILTER_SANITIZE_STRING);
+                    }
+		    if(($_POST['Country'] != "AA") && ($_POST['Country'] != $current_info['Country'])){
+			if($updated){
+			 $query = $query . ", Country = :country ";
+			}else{
+			 $query = $query . "Country = :country ";
+			}
+                        $updated = true;
+                        $values['country'] = filter_var($_POST['Country'], FILTER_SANITIZE_STRING);
+		    }
+		    if($_POST['Gender'] != $current_info['Gender']){
+			if($updated){
+			 $query = $query . ", Gender = :gender ";
+			}else{
+			 $query = $query . "Gender = :gender ";
+			}
+                        $updated = true;
+                        $values['gender'] = filter_var($_POST['Gender'], FILTER_SANITIZE_NUMBER_INT);
+		    } 
+                    //finish the query!
+                    $query = $query . "WHERE Login = :user";
+
+                    //if some field is update then:
+                    if($updated){
+                        global $cfg;
+                        //execute the query in the web DB.
+                        $dbw = new DBLayer($cfg['db']['web']);
+                        $dbw->execute($query,$values);  
+                    }
+
+                    global $SITEBASE;
+                    require_once($SITEBASE . 'inc/settings.php');
+                    $result = settings();
+                    if($updated){
+                        $result['info_updated'] = "OK";
+                    }
+                    $result['permission'] = $_SESSION['permission'];
+                    $result['username'] = $_SESSION['user'];
+                    $result['no_visible_elements'] = 'FALSE';
+                    $result['target_id'] = $_POST['target_id'];
+                    helpers :: loadtemplate( 'settings', $result);
+                    exit;
+                    
+                }else{
+                    //ERROR: permission denied!
+		    $_SESSION['error_code'] = "403";
+                    header("Location: index.php?page=error");
+                    exit;
+                }
+        
+            }else{
+                //ERROR: The form was not filled in correclty
+		header("Location: index.php?page=settings");
+		exit;
+            }    
+        }else{
+            //ERROR: user is not logged in
+	    header("Location: index.php");
+	    exit;
+        }
+                  
+    }catch (PDOException $e) {
+         //go to error page or something, because can't access website db
+         print_r($e);
+         exit;
+    }   
+}
\ No newline at end of file
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/func/change_mail.php b/code/ryzom/tools/server/ryzom_ams/www/html/func/change_mail.php
new file mode 100644
index 000000000..6905febae
--- /dev/null
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/func/change_mail.php
@@ -0,0 +1,92 @@
+<?php
+
+function change_mail(){
+	
+    try{
+        //if logged in
+        if(WebUsers::isLoggedIn()){
+            
+            if(isset($_POST['target_id'])){
+		
+                
+                if(  ($_POST['target_id'] == $_SESSION['id']) ||  WebUsers::isAdmin()  ){
+                    if($_POST['target_id'] == $_SESSION['id']){
+                        $target_username = $_SESSION['user'];
+                    }else{
+                        $target_username = WebUsers::getUsername($_POST['target_id']);
+                    }
+                    
+                    $webUser = new WebUsers();
+		    $reply = $webUser->checkEmail($_POST['NewEmail']);
+		    
+		    global $SITEBASE;
+                    require_once($SITEBASE . 'inc/settings.php');
+                    $result = settings();
+		    
+		    if ( $reply != "success" ){
+			$result['EMAIL_ERROR'] = 'TRUE';
+		    }else{
+			$result['EMAIL_ERROR'] = 'FALSE';
+		    }
+		    $result['prevNewEmail'] = filter_var($_POST["NewEmail"], FILTER_SANITIZE_EMAIL);
+		    
+                    if ($reply== "success"){
+                        $status = WebUsers::setEmail($target_username, filter_var($_POST["NewEmail"], FILTER_SANITIZE_EMAIL) );
+                        if($status == 'ok'){
+                            $result['SUCCESS_MAIL'] = "OK";
+                        }else if($status == 'shardoffline'){
+                             $result['SUCCESS_MAIL'] = "SHARDOFF";
+                        }
+                        $result['permission'] = $_SESSION['permission'];
+                        $result['no_visible_elements'] = 'FALSE';
+			$result['username'] = $_SESSION['user'];
+                        $result['target_id'] = $_POST['target_id'];
+                        if(isset($_GET['id'])){
+                            if(WebUsers::isAdmin() && ($_POST['target_id'] != $_SESSION['id'])){
+                                $result['isAdmin'] = "TRUE";
+                            }
+                        }
+                        helpers :: loadtemplate( 'settings', $result);
+                        exit;
+                         
+                    }else{
+			$result['EMAIL'] = $reply;
+                        $result['permission'] = $_SESSION['permission'];
+                        $result['no_visible_elements'] = 'FALSE';
+                        $result['username'] = $_SESSION['user'];
+                        $result['target_id'] = $_POST['target_id'];
+                        if(isset($_GET['id'])){
+                            if(WebUsers::isAdmin() && ($_POST['target_id'] != $_SESSION['id'])){
+                                $result['isAdmin'] = "TRUE";
+                            }
+                        }
+                        helpers :: loadtemplate( 'settings', $result);
+                        exit;
+                    }
+                    
+                }else{
+                    //ERROR: permission denied!
+		    $_SESSION['error_code'] = "403";
+                    header("Location: index.php?page=error");
+                    exit;
+                }
+        
+            }else{
+                //ERROR: The form was not filled in correclty
+		header("Location: index.php?page=settings");
+		exit;
+            }    
+        }else{
+            //ERROR: user is not logged in
+	    header("Location: index.php");
+	    exit;
+        }
+                  
+    }catch (PDOException $e) {
+         //go to error page or something, because can't access website db
+         print_r($e);
+         exit;
+    }
+    
+}
+
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/func/change_password.php b/code/ryzom/tools/server/ryzom_ams/www/html/func/change_password.php
index 3603c5144..57e675123 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/func/change_password.php
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/func/change_password.php
@@ -18,44 +18,64 @@ function change_password(){
                         $adminChangesOther = true;
                         $_POST["CurrentPass"] = "dummypass";
                     }
-                    $id = $_POST['target_id'];
                     
                     $webUser = new WebUsers();
                     $params = Array( 'user' => $target_username, 'CurrentPass' => $_POST["CurrentPass"], 'NewPass' => $_POST["NewPass"], 'ConfirmNewPass' => $_POST["ConfirmNewPass"], 'adminChangesOther' => $adminChangesOther);
                     $result = $webUser->check_change_password($params);
                     if ($result == "success"){
                         //edit stuff into db
+                        global $SITEBASE;
+                        require_once($SITEBASE . 'inc/settings.php');
+                        $succresult = settings();
                         $hashpass = crypt($_POST["NewPass"], WebUsers::generateSALT());
-                        print('success!');
+                        $status = WebUsers::setPassword($target_username, $hashpass);
+                        if($status == 'ok'){
+                            $succresult['SUCCESS_PASS'] = "OK";
+                        }else if($status == 'shardoffline'){
+                             $succresult['SUCCESS_PASS'] = "SHARDOFF";
+                        }
+                        $succresult['permission'] = $_SESSION['permission'];
+                        $succresult['no_visible_elements'] = 'FALSE';
+                        $succresult['username'] = $_SESSION['user'];
+                        $succresult['target_id'] = $_POST['target_id'];
+                        helpers :: loadtemplate( 'settings', $succresult);
                         exit;
                          
                     }else{
-                        
-                        $result['prevCurrentPass'] = $_POST["CurrentPass"];
-                        $result['prevNewPass'] = $_POST["NewPass"];
-                        $result['prevConfirmNewPass'] = $_POST["ConfirmNewPass"];
+			
+                        $result['prevCurrentPass'] = filter_var($_POST["CurrentPass"], FILTER_SANITIZE_STRING);
+                        $result['prevNewPass'] = filter_var($_POST["NewPass"], FILTER_SANITIZE_STRING);
+                        $result['prevConfirmNewPass'] = filter_var($_POST["ConfirmNewPass"], FILTER_SANITIZE_STRING);
                         $result['permission'] = $_SESSION['permission'];
                         $result['no_visible_elements'] = 'FALSE';
+                        $result['username'] = $_SESSION['user'];
                         $result['target_id'] = $_POST['target_id'];
-                        if(isset($_GET['id'])){
-                            if(WebUsers::isAdmin() && ($_POST['target_id'] != $_SESSION['id'])){
-                                $result['isAdmin'] = "TRUE";
-                            }
-                        }
+
+                        global $SITEBASE;
+                        require_once($SITEBASE . 'inc/settings.php');
+                        $settings = settings();
+                        
+                        $result = array_merge($result,$settings);
                         helpers :: loadtemplate( 'settings', $result);
                         exit;
                     }
                     
                 }else{
                     //ERROR: permission denied!
+		    $_SESSION['error_code'] = "403";
+                    header("Location: index.php?page=error");
+                    exit;
                 }
         
             }else{
                 //ERROR: The form was not filled in correclty
+		header("Location: index.php?page=settings");
+		exit;
             }    
         }else{
             //ERROR: user is not logged in
-            exit;
+	    header("Location: index.php");
+	    exit;
         }
                   
     }catch (PDOException $e) {
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/func/create_ticket.php b/code/ryzom/tools/server/ryzom_ams/www/html/func/create_ticket.php
new file mode 100644
index 000000000..8f8010889
--- /dev/null
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/func/create_ticket.php
@@ -0,0 +1,48 @@
+<?php
+
+function create_ticket(){
+    //if logged in
+    if(WebUsers::isLoggedIn() && isset($_SESSION['ticket_user'])){
+        
+        if(isset($_POST['target_id'])){
+            
+            //if target_id is the same as session id or is admin
+            if(  ($_POST['target_id'] == $_SESSION['id']) ||  WebUsers::isAdmin()  ){
+                
+                global $cfg;
+                $category = filter_var($_POST['Category'], FILTER_SANITIZE_NUMBER_INT);
+                $title = filter_var($_POST['Title'], FILTER_SANITIZE_STRING);
+                $content = filter_var($_POST['Content'], FILTER_SANITIZE_STRING);
+                try{
+                    if($_POST['target_id'] == $_SESSION['id']){
+                        $author = $_SESSION['ticket_user']->getTUserId();
+                    }else{
+                        $author=  Ticket_User::constr_ExternId($_POST['target_id'], $cfg['db']['lib'])->getTUserId();
+                    }
+                    Ticket::create_Ticket($title, $content, $category, $author, $cfg['db']['lib'] );
+                }catch (PDOException $e) {
+                    //ERROR: LIB DB is not online!
+                    header("Location: index.php");
+                    exit;
+                }
+                
+            }else{
+                //ERROR: permission denied!
+                $_SESSION['error_code'] = "403";
+                header("Location: index.php?page=error");
+                exit;
+            }
+    
+        }else{
+            //ERROR: The form was not filled in correclty
+            header("Location: index.php?page=settings");
+            exit;
+        }    
+    }else{
+        //ERROR: user is not logged in
+        header("Location: index.php");
+        exit;
+    }                
+    
+}
+
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/func/login.php b/code/ryzom/tools/server/ryzom_ams/www/html/func/login.php
index a34203541..eb9be221f 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/func/login.php
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/func/login.php
@@ -11,13 +11,14 @@ function login(){
 			$_SESSION['user'] = $_POST["Username"];
 			$_SESSION['permission'] = $result['Permission'];
 			$_SESSION['id'] = $result['UId'];
-			print('id=');
-			print($_SESSION['id']);
+			$_SESSION['ticket_user'] = Ticket_User::constr_ExternId($result['UId'],$cfg['db']['lib']);
+			
 			//go back to the index page.
 			header( 'Location: index.php' );
 			exit;
 		}else{
 			//handle login failure
+			$result = Array();
 			$result['login_error'] = 'TRUE';
 			$result['no_visible_elements'] = 'TRUE';
 			helpers :: loadtemplate( 'login', $result);
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/inc/createticket.php b/code/ryzom/tools/server/ryzom_ams/www/html/inc/createticket.php
new file mode 100644
index 000000000..4647bbfaf
--- /dev/null
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/inc/createticket.php
@@ -0,0 +1,45 @@
+<?php
+
+function createticket(){
+
+    //if logged in
+    if(WebUsers::isLoggedIn()){
+        //in case user_id-GET param set it's value as target_id, if no user_id-param is given, use the session id.
+        if(isset($_GET['user_id'])){
+            
+            if(($_GET['user_id'] != $_SESSION['id']) && (!WebUsers::isAdmin()) ){
+                
+                //ERROR: No access!
+                $_SESSION['error_code'] = "403";
+                header("Location: index.php?page=error");
+                exit;
+                
+            }else{
+                //if user_id is given, then set it as the target_id
+                $result['target_id'] = filter_var($_GET['user_id'], FILTER_SANITIZE_NUMBER_INT);
+            }
+        
+        }else{
+            //set session_id as target_id
+            $result['target_id'] = $_SESSION['id'];
+            
+     
+        }
+        
+        //create array of category id & names
+        global $cfg;
+        $catArray = Ticket_Category::getAllCategories($cfg['db']['lib']);
+        $result['category'] = Array();
+        foreach($catArray as $catObj){
+            $result['category'][$catObj->getTCategoryId()] = $catObj->getName();  
+        }
+               
+        return $result;
+    
+    }else{
+        //ERROR: not logged in!
+        header("Location: index.php");
+        exit;
+    }
+    
+}
\ No newline at end of file
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/inc/error.php b/code/ryzom/tools/server/ryzom_ams/www/html/inc/error.php
new file mode 100644
index 000000000..eca129ff6
--- /dev/null
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/inc/error.php
@@ -0,0 +1,12 @@
+<?php
+
+function error(){
+  if(isset($_SESSION['error_code'])){
+    $result['error_code'] = $_SESSION['error_code'];
+    unset($_SESSION['error_code']);
+  }else{
+    $result['error_code'] = "404";
+  }
+  return $result;
+
+}
\ No newline at end of file
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/inc/libuserlist.php b/code/ryzom/tools/server/ryzom_ams/www/html/inc/libuserlist.php
index 3bb43d39e..f7351e4d5 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/inc/libuserlist.php
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/inc/libuserlist.php
@@ -2,61 +2,67 @@
 
 
 function libuserlist(){
-    
-    //This checks to see if there is a page number. If not, it will set it to page 1 
-    if (!(isset($_GET['pagenum']))){ 
-        $pagenum = 1; 
-    }else{
-        $pagenum = $_GET['pagenum'];
-    }
-    
-     //Here we count the number of results
-    global $cfg;
-    $dbl = new DBLayer($cfg['db']['lib']);
-    $rows = $dbl->executeWithoutParams("SELECT * FROM ams_querycache")->rowCount();
-    
-    //the array hat will contain all users
-    $pageResult['liblist'] = Array();
-    if($rows > 0){
-        //This is the number of results displayed per page 
-        $page_rows = 2;
-        
-        //This tells us the page number of our last page 
-        $last = ceil($rows/$page_rows); 
-        
-        //this makes sure the page number isn't below one, or more than our maximum pages 
-        if ($pagenum < 1) 
-        { 
+    if(WebUsers::isAdmin()){
+        //This checks to see if there is a page number. If not, it will set it to page 1 
+        if (!(isset($_GET['pagenum']))){ 
             $pagenum = 1; 
-        }else if ($pagenum > $last) { 
-            $pagenum = $last; 
-        } 
-        
-        //This sets the range to display in our query 
-        $max = 'limit ' .($pagenum - 1) * $page_rows .',' .$page_rows; 
-        
-        //This is your query again, the same one... the only difference is we add $max into it
-        $data = $dbl->executeWithoutParams("SELECT * FROM ams_querycache $max"); 
-        
-        //This is where we put the results in a resultArray to be sent to smarty
-        
-        $i = 0;
-        while($row = $data->fetch(PDO::FETCH_ASSOC)){
-            $decode = json_decode($row['query']);
-            $pageResult['liblist'][$i]['id'] = $row['SID'];
-            $pageResult['liblist'][$i]['type'] = $row['type'];
-            $pageResult['liblist'][$i]['name'] = $decode[0];
-            $pageResult['liblist'][$i]['mail'] = $decode[2];
-            $i++;
+        }else{
+            $pagenum = $_GET['pagenum'];
         }
+        
+         //Here we count the number of results
+        global $cfg;
+        $dbl = new DBLayer($cfg['db']['lib']);
+        $rows = $dbl->executeWithoutParams("SELECT * FROM ams_querycache")->rowCount();
+        
+        //the array hat will contain all users
+        $pageResult['liblist'] = Array();
+        if($rows > 0){
+            //This is the number of results displayed per page 
+            $page_rows = 2;
+            
+            //This tells us the page number of our last page 
+            $last = ceil($rows/$page_rows); 
+            
+            //this makes sure the page number isn't below one, or more than our maximum pages 
+            if ($pagenum < 1) 
+            { 
+                $pagenum = 1; 
+            }else if ($pagenum > $last) { 
+                $pagenum = $last; 
+            } 
+            
+            //This sets the range to display in our query 
+            $max = 'limit ' .($pagenum - 1) * $page_rows .',' .$page_rows; 
+            
+            //This is your query again, the same one... the only difference is we add $max into it
+            $data = $dbl->executeWithoutParams("SELECT * FROM ams_querycache $max"); 
+            
+            //This is where we put the results in a resultArray to be sent to smarty
+            
+            $i = 0;
+            while($row = $data->fetch(PDO::FETCH_ASSOC)){
+                $decode = json_decode($row['query']);
+                $pageResult['liblist'][$i]['id'] = $row['SID'];
+                $pageResult['liblist'][$i]['type'] = $row['type'];
+                //$pageResult['liblist'][$i]['name'] = $decode[0];
+                //$pageResult['liblist'][$i]['mail'] = $decode[2];
+                $i++;
+            }
+        }
+        
+        //check if shard is online
+        try{
+            $dbs = new DBLayer($cfg['db']['shard']);
+            $pageResult['shard'] = "online";
+        }catch(PDOException $e) {
+            $pageResult['shard'] = "offline";
+        }
+        return $pageResult;
+    }else{
+        //ERROR: No access!
+        $_SESSION['error_code'] = "403";
+        header("Location: index.php?page=error");
+        exit;
     }
-    
-    //check if shard is online
-    try{
-        $dbs = new DBLayer($cfg['db']['shard']);
-        $pageResult['shard'] = "online";
-    }catch(PDOException $e) {
-        $pageResult['shard'] = "offline";
-    }
-    return $pageResult;
 }
\ No newline at end of file
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/inc/settings.php b/code/ryzom/tools/server/ryzom_ams/www/html/inc/settings.php
index 2248b7d70..90bafbefc 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/inc/settings.php
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/inc/settings.php
@@ -4,18 +4,288 @@ function settings(){
     if(WebUsers::isLoggedIn()){
             //in case id-GET param set it's value as target_id, if no id-param is given, ue the session id.
             if(isset($_GET['id'])){
-                if(WebUsers::isAdmin() && ($_GET['id']!= $_SESSION['id'])){
-                    $result['isAdmin'] = "TRUE";
+                if(($_GET['id'] != $_SESSION['id']) && (!WebUsers::isAdmin()) ){
+                    //ERROR: No access!
+                    $_SESSION['error_code'] = "403";
+                    header("Location: index.php?page=error");
+                    exit;
+                }else{
+                    $result = WebUsers::getInfo($_GET['id']);
+                    if(WebUsers::isAdmin() && ($_GET['id']!= $_SESSION['id'])){
+                        $result['isAdmin'] = "TRUE";
+                    }
+                    $result['target_id'] = $_GET['id'];
+                    $result['current_mail'] = WebUsers::getEmail($_GET['id']);
                 }
-                $result['target_id'] = $_GET['id'];
             }else{
+                $result = WebUsers::getInfo($_SESSION['id']);
                 $result['target_id'] = $_SESSION['id'];
+                $result['current_mail'] = WebUsers::getEmail($_SESSION['id']);
+                
+                //Sanitize Data
+                $result['current_mail'] = filter_var($result['current_mail'], FILTER_SANITIZE_EMAIL);
+                //$result['Login'] = filter_var($result['Login'], FILTER_SANITIZE_STRING);
+                $result['FirstName'] = filter_var($result['FirstName'], FILTER_SANITIZE_STRING);
+                $result['LastName'] = filter_var($result['LastName'], FILTER_SANITIZE_STRING);
+                $result['Country'] = filter_var($result['Country'], FILTER_SANITIZE_STRING);
+                $result['Gender'] = filter_var($result['Gender'], FILTER_SANITIZE_NUMBER_INT);
             }
-
+            $result['country_array'] = getCountryArray();
             return $result;
     }else{
         //ERROR: not logged in!
-        print("not logged in!");
+        header("Location: index.php");
         exit;
     }
-}
\ No newline at end of file
+}
+
+
+function getCountryArray(){
+
+$countries = array(
+'AA'=>'None Selected',
+'AF'=>'Afghanistan',
+'AL'=>'Albania',
+'DZ'=>'Algeria',
+'AS'=>'American Samoa',
+'AD'=>'Andorra',
+'AO'=>'Angola',
+'AI'=>'Anguilla',
+'AQ'=>'Antarctica',
+'AG'=>'Antigua And Barbuda',
+'AR'=>'Argentina',
+'AM'=>'Armenia',
+'AW'=>'Aruba',
+'AU'=>'Australia',
+'AT'=>'Austria',
+'AZ'=>'Azerbaijan',
+'BS'=>'Bahamas',
+'BH'=>'Bahrain',
+'BD'=>'Bangladesh',
+'BB'=>'Barbados',
+'BY'=>'Belarus',
+'BE'=>'Belgium',
+'BZ'=>'Belize',
+'BJ'=>'Benin',
+'BM'=>'Bermuda',
+'BT'=>'Bhutan',
+'BO'=>'Bolivia',
+'BA'=>'Bosnia And Herzegovina',
+'BW'=>'Botswana',
+'BV'=>'Bouvet Island',
+'BR'=>'Brazil',
+'IO'=>'British Indian Ocean Territory',
+'BN'=>'Brunei',
+'BG'=>'Bulgaria',
+'BF'=>'Burkina Faso',
+'BI'=>'Burundi',
+'KH'=>'Cambodia',
+'CM'=>'Cameroon',
+'CA'=>'Canada',
+'CV'=>'Cape Verde',
+'KY'=>'Cayman Islands',
+'CF'=>'Central African Republic',
+'TD'=>'Chad',
+'CL'=>'Chile',
+'CN'=>'China',
+'CX'=>'Christmas Island',
+'CC'=>'Cocos (Keeling) Islands',
+'CO'=>'Columbia',
+'KM'=>'Comoros',
+'CG'=>'Congo',
+'CK'=>'Cook Islands',
+'CR'=>'Costa Rica',
+'CI'=>'Cote D\'Ivorie (Ivory Coast)',
+'HR'=>'Croatia (Hrvatska)',
+'CU'=>'Cuba',
+'CY'=>'Cyprus',
+'CZ'=>'Czech Republic',
+'CD'=>'Democratic Republic Of Congo (Zaire)',
+'DK'=>'Denmark',
+'DJ'=>'Djibouti',
+'DM'=>'Dominica',
+'DO'=>'Dominican Republic',
+'TP'=>'East Timor',
+'EC'=>'Ecuador',
+'EG'=>'Egypt',
+'SV'=>'El Salvador',
+'GQ'=>'Equatorial Guinea',
+'ER'=>'Eritrea',
+'EE'=>'Estonia',
+'ET'=>'Ethiopia',
+'FK'=>'Falkland Islands (Malvinas)',
+'FO'=>'Faroe Islands',
+'FJ'=>'Fiji',
+'FI'=>'Finland',
+'FR'=>'France',
+'FX'=>'France, Metropolitan',
+'GF'=>'French Guinea',
+'PF'=>'French Polynesia',
+'TF'=>'French Southern Territories',
+'GA'=>'Gabon',
+'GM'=>'Gambia',
+'GE'=>'Georgia',
+'DE'=>'Germany',
+'GH'=>'Ghana',
+'GI'=>'Gibraltar',
+'GR'=>'Greece',
+'GL'=>'Greenland',
+'GD'=>'Grenada',
+'GP'=>'Guadeloupe',
+'GU'=>'Guam',
+'GT'=>'Guatemala',
+'GN'=>'Guinea',
+'GW'=>'Guinea-Bissau',
+'GY'=>'Guyana',
+'HT'=>'Haiti',
+'HM'=>'Heard And McDonald Islands',
+'HN'=>'Honduras',
+'HK'=>'Hong Kong',
+'HU'=>'Hungary',
+'IS'=>'Iceland',
+'IN'=>'India',
+'ID'=>'Indonesia',
+'IR'=>'Iran',
+'IQ'=>'Iraq',
+'IE'=>'Ireland',
+'IL'=>'Israel',
+'IT'=>'Italy',
+'JM'=>'Jamaica',
+'JP'=>'Japan',
+'JO'=>'Jordan',
+'KZ'=>'Kazakhstan',
+'KE'=>'Kenya',
+'KI'=>'Kiribati',
+'KW'=>'Kuwait',
+'KG'=>'Kyrgyzstan',
+'LA'=>'Laos',
+'LV'=>'Latvia',
+'LB'=>'Lebanon',
+'LS'=>'Lesotho',
+'LR'=>'Liberia',
+'LY'=>'Libya',
+'LI'=>'Liechtenstein',
+'LT'=>'Lithuania',
+'LU'=>'Luxembourg',
+'MO'=>'Macau',
+'MK'=>'Macedonia',
+'MG'=>'Madagascar',
+'MW'=>'Malawi',
+'MY'=>'Malaysia',
+'MV'=>'Maldives',
+'ML'=>'Mali',
+'MT'=>'Malta',
+'MH'=>'Marshall Islands',
+'MQ'=>'Martinique',
+'MR'=>'Mauritania',
+'MU'=>'Mauritius',
+'YT'=>'Mayotte',
+'MX'=>'Mexico',
+'FM'=>'Micronesia',
+'MD'=>'Moldova',
+'MC'=>'Monaco',
+'MN'=>'Mongolia',
+'MS'=>'Montserrat',
+'MA'=>'Morocco',
+'MZ'=>'Mozambique',
+'MM'=>'Myanmar (Burma)',
+'NA'=>'Namibia',
+'NR'=>'Nauru',
+'NP'=>'Nepal',
+'NL'=>'Netherlands',
+'AN'=>'Netherlands Antilles',
+'NC'=>'New Caledonia',
+'NZ'=>'New Zealand',
+'NI'=>'Nicaragua',
+'NE'=>'Niger',
+'NG'=>'Nigeria',
+'NU'=>'Niue',
+'NF'=>'Norfolk Island',
+'KP'=>'North Korea',
+'MP'=>'Northern Mariana Islands',
+'NO'=>'Norway',
+'OM'=>'Oman',
+'PK'=>'Pakistan',
+'PW'=>'Palau',
+'PA'=>'Panama',
+'PG'=>'Papua New Guinea',
+'PY'=>'Paraguay',
+'PE'=>'Peru',
+'PH'=>'Philippines',
+'PN'=>'Pitcairn',
+'PL'=>'Poland',
+'PT'=>'Portugal',
+'PR'=>'Puerto Rico',
+'QA'=>'Qatar',
+'RE'=>'Reunion',
+'RO'=>'Romania',
+'RU'=>'Russia',
+'RW'=>'Rwanda',
+'SH'=>'Saint Helena',
+'KN'=>'Saint Kitts And Nevis',
+'LC'=>'Saint Lucia',
+'PM'=>'Saint Pierre And Miquelon',
+'VC'=>'Saint Vincent And The Grenadines',
+'SM'=>'San Marino',
+'ST'=>'Sao Tome And Principe',
+'SA'=>'Saudi Arabia',
+'SN'=>'Senegal',
+'SC'=>'Seychelles',
+'SL'=>'Sierra Leone',
+'SG'=>'Singapore',
+'SK'=>'Slovak Republic',
+'SI'=>'Slovenia',
+'SB'=>'Solomon Islands',
+'SO'=>'Somalia',
+'ZA'=>'South Africa',
+'GS'=>'South Georgia And South Sandwich Islands',
+'KR'=>'South Korea',
+'ES'=>'Spain',
+'LK'=>'Sri Lanka',
+'SD'=>'Sudan',
+'SR'=>'Suriname',
+'SJ'=>'Svalbard And Jan Mayen',
+'SZ'=>'Swaziland',
+'SE'=>'Sweden',
+'CH'=>'Switzerland',
+'SY'=>'Syria',
+'TW'=>'Taiwan',
+'TJ'=>'Tajikistan',
+'TZ'=>'Tanzania',
+'TH'=>'Thailand',
+'TG'=>'Togo',
+'TK'=>'Tokelau',
+'TO'=>'Tonga',
+'TT'=>'Trinidad And Tobago',
+'TN'=>'Tunisia',
+'TR'=>'Turkey',
+'TM'=>'Turkmenistan',
+'TC'=>'Turks And Caicos Islands',
+'TV'=>'Tuvalu',
+'UG'=>'Uganda',
+'UA'=>'Ukraine',
+'AE'=>'United Arab Emirates',
+'UK'=>'United Kingdom',
+'US'=>'United States',
+'UM'=>'United States Minor Outlying Islands',
+'UY'=>'Uruguay',
+'UZ'=>'Uzbekistan',
+'VU'=>'Vanuatu',
+'VA'=>'Vatican City (Holy See)',
+'VE'=>'Venezuela',
+'VN'=>'Vietnam',
+'VG'=>'Virgin Islands (British)',
+'VI'=>'Virgin Islands (US)',
+'WF'=>'Wallis And Futuna Islands',
+'EH'=>'Western Sahara',
+'WS'=>'Western Samoa',
+'YE'=>'Yemen',
+'YU'=>'Yugoslavia',
+'ZM'=>'Zambia',
+'ZW'=>'Zimbabwe'
+);
+
+return $countries;
+
+}
+
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/inc/show_user.php b/code/ryzom/tools/server/ryzom_ams/www/html/inc/show_user.php
new file mode 100644
index 000000000..a0d9c9132
--- /dev/null
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/inc/show_user.php
@@ -0,0 +1,63 @@
+<?php
+
+function show_user(){
+     //if logged in
+    if(WebUsers::isLoggedIn()){
+        
+        if( !isset($_GET['id']) ||  WebUsers::isAdmin() || $_GET['id'] == $_SESSION['id'] ){
+            
+            if(isset($_GET['id'])){
+                $result['target_id'] = filter_var($_GET['id'], FILTER_SANITIZE_NUMBER_INT);        
+            }else{
+                $result['target_id'] = $_SESSION['id']; 
+            }
+            $result['target_name'] = WebUsers::getUsername( $result['target_id']);
+            $result['mail'] = WebUsers::getEmail( $result['target_id']);
+            $info = WebUsers::getInfo($result['target_id']);
+            $result['firstName'] = $info['FirstName'];
+            $result['lastName'] = $info['LastName'];
+            $result['country'] = $info['Country'];
+            $result['gender'] = $info['Gender'];
+            
+            global $cfg;
+            $ticket_user = Ticket_User::constr_ExternId($result['target_id'],$cfg['db']['lib']);
+            $ticketlist = Ticket::getTicketsOf($ticket_user->getTUserId(),$cfg['db']['lib']);
+            $i = 0;
+            $result['ticketlist'] = Array();
+            foreach($ticketlist as $ticket){
+                $result['ticketlist'][$i]['tId'] = $ticket->getTId();
+                $result['ticketlist'][$i]['timestamp'] = $ticket->getTimestamp();
+                $result['ticketlist'][$i]['title'] = $ticket->getTitle();
+                
+                //get the status
+                $statusId = $ticket->getStatus();
+                if ($statusId == 0){
+                    $status = "Waiting on support..";
+                }else if($statusId == 1){
+                    $status = "Being handled..";
+                }else if($statusId == 2){
+                    $status = "Closed";
+                }
+                
+                $result['ticketlist'][$i]['statusText'] = $status;
+                $result['ticketlist'][$i]['status'] = $statusId;
+                //get the category
+                $category = Ticket_Category::constr_TCategoryId($ticket->getTicket_Category(), $cfg['db']['lib']);
+                $result['ticketlist'][$i]['category'] = $category->getName();
+                $i++;
+            }
+            
+            return $result;
+            
+        }else{
+            //ERROR: No access!
+            $_SESSION['error_code'] = "403";
+            header("Location: index.php?page=error");
+            exit;
+        }
+    }else{
+        //ERROR: not logged in!
+        header("Location: index.php");
+        exit;
+    }
+}        
\ No newline at end of file
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/inc/userlist.php b/code/ryzom/tools/server/ryzom_ams/www/html/inc/userlist.php
new file mode 100644
index 000000000..e2c2cbfcb
--- /dev/null
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/inc/userlist.php
@@ -0,0 +1,22 @@
+<?php
+
+function userlist(){
+    if(WebUsers::isAdmin()){
+        $users = WebUsers::getUsers();
+        $i = 0;
+        $pageResult['userlist'] = Array();
+        while($row = $users->fetch(PDO::FETCH_ASSOC)){
+            $pageResult['userlist'][$i]['id'] = $row['UId'];
+            $pageResult['userlist'][$i]['username'] = $row['Login'];
+            $pageResult['userlist'][$i]['permission'] = $row['Permission'];
+            $pageResult['userlist'][$i]['email'] = $row['Email'];
+            $i++;
+        }
+        return $pageResult;
+    }else{
+        //ERROR: No access!
+        $_SESSION['error_code'] = "403";
+        header("Location: index.php?page=error");
+        exit;
+    }
+}
\ No newline at end of file
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/index.php b/code/ryzom/tools/server/ryzom_ams/www/html/index.php
index d7f234d0d..040989bbb 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/index.php
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/index.php
@@ -50,5 +50,11 @@ if($page == 'login' || $page == 'register' || $page == 'logout'){
 }else{
      $return['no_visible_elements'] = 'FALSE';
 }
+
+//handle error page
+if($page == 'error'){
+     $return['permission'] = 0;
+     $return['no_visible_elements'] = 'FALSE';
+}
 //print_r($return);
 helpers :: loadTemplate( $page , $return );
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/sql/DBScheme.png b/code/ryzom/tools/server/ryzom_ams/www/html/sql/DBScheme.png
new file mode 100644
index 000000000..340e67c5c
Binary files /dev/null and b/code/ryzom/tools/server/ryzom_ams/www/html/sql/DBScheme.png differ
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/sql/install.php b/code/ryzom/tools/server/ryzom_ams/www/html/sql/install.php
index e9e3ecac1..2101f80da 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/sql/install.php
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/sql/install.php
@@ -11,8 +11,8 @@
         //SETUP THE WWW DB
         $dbw = new DBLayer($cfg['db']['web']);
         $sql = "
-            CREATE DATABASE IF NOT EXISTS `ryzom_ams`;
-            USE `ryzom_ams`;
+            CREATE DATABASE IF NOT EXISTS `" . $cfg['db']['web']['name'] ."`;
+            USE `". $cfg['db']['web']['name'] . "`;
             DROP TABLE IF EXISTS ams_user;
             
             CREATE TABLE IF NOT EXISTS `ams_user` (
@@ -21,6 +21,10 @@
             `Password` varchar(13) DEFAULT NULL,
             `Email` varchar(255) NOT NULL DEFAULT '',
             `Permission` int(3) NOT NULL DEFAULT 1,
+            `FirstName` varchar(255) NOT NULL DEFAULT '',
+            `LastName` varchar(255) NOT NULL DEFAULT '',
+            `Gender` tinyint(1) unsigned NOT NULL DEFAULT '0',
+            `Country` char(2) NOT NULL DEFAULT '',
             PRIMARY KEY (`UId`)
             ) ENGINE=MyISAM DEFAULT CHARSET=latin1 COMMENT='contains all users information for ryzom_ams';
             
@@ -31,15 +35,216 @@
         //SETUP THE AMS_LIB DB
         $dbl = new DBLayer($cfg['db']['lib']);
         $sql = "
-            CREATE DATABASE IF NOT EXISTS `ryzom_ams_lib`;
-            USE `ryzom_ams_lib`;
+            CREATE DATABASE IF NOT EXISTS `" . $cfg['db']['lib']['name'] ."`;
+            USE `" . $cfg['db']['lib']['name'] ."`;
             DROP TABLE IF EXISTS ams_querycache;
             
             CREATE TABLE ams_querycache (
             `SID` INT NOT NULL AUTO_INCREMENT PRIMARY KEY ,
             `type` VARCHAR( 64 ) NOT NULL ,
             `query` VARCHAR( 512 ) NOT NULL 
-            );          
+            );
+            
+            -- -----------------------------------------------------
+            -- Table `" . $cfg['db']['lib']['name'] ."`.`ticket_category`
+            -- -----------------------------------------------------
+            DROP TABLE IF EXISTS `" . $cfg['db']['lib']['name'] ."`.`ticket_category` ;
+            
+            CREATE  TABLE IF NOT EXISTS `" . $cfg['db']['lib']['name'] ."`.`ticket_category` (
+              `TCategoryId` INT NOT NULL AUTO_INCREMENT ,
+              `Name` VARCHAR(45) NOT NULL ,
+              PRIMARY KEY (`TCategoryId`) ,
+              UNIQUE INDEX `Name_UNIQUE` (`Name` ASC) )
+            ENGINE = InnoDB;
+            
+            INSERT IGNORE INTO `" . $cfg['db']['lib']['name'] ."`.`ticket_category` (`Name`) VALUES ('Hacking'),('Ingame-Bug'),('Website-Bug'),('Installation');
+                
+            -- -----------------------------------------------------
+            -- Table `" . $cfg['db']['lib']['name'] ."`.`ticket_user`
+            -- -----------------------------------------------------
+            DROP TABLE IF EXISTS `" . $cfg['db']['lib']['name'] ."`.`ticket_user` ;
+            
+            CREATE  TABLE IF NOT EXISTS `" . $cfg['db']['lib']['name'] ."`.`ticket_user` (
+              `TUserId` INT(10) NOT NULL AUTO_INCREMENT ,
+              `Permission` INT(3) NOT NULL DEFAULT 1 ,
+              `ExternId` INT(10) NOT NULL ,
+              PRIMARY KEY (`TUserId`) )
+            ENGINE = InnoDB;
+            
+            
+            -- -----------------------------------------------------
+            -- Table `" . $cfg['db']['lib']['name'] ."`.`ticket`
+            -- -----------------------------------------------------
+            DROP TABLE IF EXISTS `" . $cfg['db']['lib']['name'] ."`.`ticket` ;
+            
+            CREATE  TABLE IF NOT EXISTS `" . $cfg['db']['lib']['name'] ."`.`ticket` (
+              `TId` INT NOT NULL AUTO_INCREMENT ,
+              `Timestamp` TIMESTAMP NOT NULL ,
+              `Title` VARCHAR(120) NOT NULL ,
+              `Status` INT NULL DEFAULT 0 ,
+              `Queue` INT NULL DEFAULT 0 ,
+              `Ticket_Category` INT NOT NULL ,
+              `Author` INT NOT NULL ,
+              PRIMARY KEY (`TId`) ,
+              INDEX `fk_ticket_ticket_category_idx` (`Ticket_Category` ASC) ,
+              INDEX `fk_ticket_ams_user_idx` (`Author` ASC) ,
+              CONSTRAINT `fk_ticket_ticket_category`
+                FOREIGN KEY (`Ticket_Category` )
+                REFERENCES `" . $cfg['db']['lib']['name'] ."`.`ticket_category` (`TCategoryId` )
+                ON DELETE NO ACTION
+                ON UPDATE NO ACTION,
+              CONSTRAINT `fk_ticket_ams_user`
+                FOREIGN KEY (`Author` )
+                REFERENCES `" . $cfg['db']['lib']['name'] ."`.`ticket_user` (`TUserId` )
+                ON DELETE NO ACTION
+                ON UPDATE NO ACTION)
+            ENGINE = InnoDB;
+            
+            
+            -- -----------------------------------------------------
+            -- Table `" . $cfg['db']['lib']['name'] ."`.`assigned`
+            -- -----------------------------------------------------
+            DROP TABLE IF EXISTS `" . $cfg['db']['lib']['name'] ."`.`assigned` ;
+            
+            CREATE  TABLE IF NOT EXISTS `" . $cfg['db']['lib']['name'] ."`.`assigned` (
+              `Ticket` INT NOT NULL ,
+              `User` INT NOT NULL ,
+              INDEX `fk_assigned_ticket_idx` (`Ticket` ASC) ,
+              PRIMARY KEY (`Ticket`, `User`) ,
+              INDEX `fk_assigned_ams_user_idx` (`User` ASC) ,
+              CONSTRAINT `fk_assigned_ticket`
+                FOREIGN KEY (`Ticket` )
+                REFERENCES `" . $cfg['db']['lib']['name'] ."`.`ticket` (`TId` )
+                ON DELETE NO ACTION
+                ON UPDATE NO ACTION,
+              CONSTRAINT `fk_assigned_ams_user`
+                FOREIGN KEY (`User` )
+                REFERENCES `" . $cfg['db']['lib']['name'] ."`.`ticket_user` (`TUserId` )
+                ON DELETE NO ACTION
+                ON UPDATE NO ACTION)
+            ENGINE = InnoDB;
+            
+            
+            -- -----------------------------------------------------
+            -- Table `" . $cfg['db']['lib']['name'] ."`.`tag`
+            -- -----------------------------------------------------
+            DROP TABLE IF EXISTS `" . $cfg['db']['lib']['name'] ."`.`tag` ;
+            
+            CREATE  TABLE IF NOT EXISTS `" . $cfg['db']['lib']['name'] ."`.`tag` (
+              `TagId` INT NOT NULL AUTO_INCREMENT ,
+              `Value` VARCHAR(60) NOT NULL ,
+              PRIMARY KEY (`TagId`) ,
+              UNIQUE INDEX `Value_UNIQUE` (`Value` ASC) )
+            ENGINE = InnoDB;
+            
+            
+            -- -----------------------------------------------------
+            -- Table `" . $cfg['db']['lib']['name'] ."`.`tagged`
+            -- -----------------------------------------------------
+            DROP TABLE IF EXISTS `" . $cfg['db']['lib']['name'] ."`.`tagged` ;
+            
+            CREATE  TABLE IF NOT EXISTS `" . $cfg['db']['lib']['name'] ."`.`tagged` (
+              `Ticket` INT NOT NULL ,
+              `Tag` INT NOT NULL ,
+              PRIMARY KEY (`Ticket`, `Tag`) ,
+              INDEX `fk_tagged_tag_idx` (`Tag` ASC) ,
+              CONSTRAINT `fk_tagged_ticket`
+                FOREIGN KEY (`Ticket` )
+                REFERENCES `" . $cfg['db']['lib']['name'] ."`.`ticket` (`TId` )
+                ON DELETE NO ACTION
+                ON UPDATE NO ACTION,
+              CONSTRAINT `fk_tagged_tag`
+                FOREIGN KEY (`Tag` )
+                REFERENCES `" . $cfg['db']['lib']['name'] ."`.`tag` (`TagId` )
+                ON DELETE NO ACTION
+                ON UPDATE NO ACTION)
+            ENGINE = InnoDB;
+            
+            
+            -- -----------------------------------------------------
+            -- Table `" . $cfg['db']['lib']['name'] ."`.`ticket_content`
+            -- -----------------------------------------------------
+            DROP TABLE IF EXISTS `" . $cfg['db']['lib']['name'] ."`.`ticket_content` ;
+            
+            CREATE  TABLE IF NOT EXISTS `" . $cfg['db']['lib']['name'] ."`.`ticket_content` (
+              `TContentId` INT NOT NULL AUTO_INCREMENT ,
+              `Content` TEXT NULL ,
+              PRIMARY KEY (`TContentId`) )
+            ENGINE = InnoDB
+            DEFAULT CHARACTER SET = utf8;
+            
+            
+            -- -----------------------------------------------------
+            -- Table `" . $cfg['db']['lib']['name'] ."`.`ticket_reply`
+            -- -----------------------------------------------------
+            DROP TABLE IF EXISTS `" . $cfg['db']['lib']['name'] ."`.`ticket_reply` ;
+            
+            CREATE  TABLE IF NOT EXISTS `" . $cfg['db']['lib']['name'] ."`.`ticket_reply` (
+              `TReplyId` INT NOT NULL AUTO_INCREMENT ,
+              `Ticket` INT NOT NULL ,
+              `Author` INT NOT NULL ,
+              `Content` INT NOT NULL ,
+              `Timestamp` TIMESTAMP NULL ,
+              PRIMARY KEY (`TReplyId`) ,
+              INDEX `fk_ticket_reply_ticket_idx` (`Ticket` ASC) ,
+              INDEX `fk_ticket_reply_ams_user_idx` (`Author` ASC) ,
+              INDEX `fk_ticket_reply_content_idx` (`Content` ASC) ,
+              CONSTRAINT `fk_ticket_reply_ticket`
+                FOREIGN KEY (`Ticket` )
+                REFERENCES `" . $cfg['db']['lib']['name'] ."`.`ticket` (`TId` )
+                ON DELETE NO ACTION
+                ON UPDATE NO ACTION,
+              CONSTRAINT `fk_ticket_reply_ams_user`
+                FOREIGN KEY (`Author` )
+                REFERENCES `" . $cfg['db']['lib']['name'] ."`.`ticket_user` (`TUserId` )
+                ON DELETE NO ACTION
+                ON UPDATE NO ACTION,
+              CONSTRAINT `fk_ticket_reply_ticket_content`
+                FOREIGN KEY (`Content` )
+                REFERENCES `" . $cfg['db']['lib']['name'] ."`.`ticket_content` (`TContentId` )
+                ON DELETE NO ACTION
+                ON UPDATE NO ACTION)
+            ENGINE = InnoDB;
+            
+            
+            -- -----------------------------------------------------
+            -- Table `" . $cfg['db']['lib']['name'] ."`.`ticket_group`
+            -- -----------------------------------------------------
+            DROP TABLE IF EXISTS `" . $cfg['db']['lib']['name'] ."`.`ticket_group` ;
+            
+            CREATE  TABLE IF NOT EXISTS `" . $cfg['db']['lib']['name'] ."`.`ticket_group` (
+              `TGroupId` INT NOT NULL AUTO_INCREMENT ,
+              `Title` VARCHAR(80) NOT NULL ,
+              PRIMARY KEY (`TGroupId`) ,
+              UNIQUE INDEX `Title_UNIQUE` (`Title` ASC) )
+            ENGINE = InnoDB;
+            
+            
+            -- -----------------------------------------------------
+            -- Table `" . $cfg['db']['lib']['name'] ."`.`in_group`
+            -- -----------------------------------------------------
+            DROP TABLE IF EXISTS `" . $cfg['db']['lib']['name'] ."`.`in_group` ;
+            
+            CREATE  TABLE IF NOT EXISTS `" . $cfg['db']['lib']['name'] ."`.`in_group` (
+              `Ticket_Group` INT NOT NULL ,
+              `Ticket` INT NOT NULL ,
+              PRIMARY KEY (`Ticket_Group`, `Ticket`) ,
+              INDEX `fk_in_group_ticket_group_idx` (`Ticket_Group` ASC) ,
+              INDEX `fk_in_group_ticket_idx` (`Ticket` ASC) ,
+              CONSTRAINT `fk_in_group_ticket_group`
+                FOREIGN KEY (`Ticket_Group` )
+                REFERENCES `" . $cfg['db']['lib']['name'] ."`.`ticket_group` (`TGroupId` )
+                ON DELETE NO ACTION
+                ON UPDATE NO ACTION,
+              CONSTRAINT `fk_in_group_ticket`
+                FOREIGN KEY (`Ticket` )
+                REFERENCES `" . $cfg['db']['lib']['name'] ."`.`ticket` (`TId` )
+                ON DELETE NO ACTION
+                ON UPDATE NO ACTION)
+            ENGINE = InnoDB;
+
+
+
         ";
         $dbl->executeWithoutParams($sql);
         print "The Lib & Web database were correctly installed! <br />";
@@ -51,7 +256,7 @@
           'pass' => $hashpass,
           'mail' => "admin@admin.com",
         );
-        Users::createUser($params);
+        Users::createUser($params, 1);
         try{
             $params['permission'] = 2;
             $dbw = new DBLayer($cfg['db']['web']);
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/sql/ticketsql.sql b/code/ryzom/tools/server/ryzom_ams/www/html/sql/ticketsql.sql
new file mode 100644
index 000000000..0f22a9741
--- /dev/null
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/sql/ticketsql.sql
@@ -0,0 +1,209 @@
+SET @OLD_UNIQUE_CHECKS=@@UNIQUE_CHECKS, UNIQUE_CHECKS=0;
+SET @OLD_FOREIGN_KEY_CHECKS=@@FOREIGN_KEY_CHECKS, FOREIGN_KEY_CHECKS=0;
+SET @OLD_SQL_MODE=@@SQL_MODE, SQL_MODE='TRADITIONAL';
+
+CREATE SCHEMA IF NOT EXISTS `mydb` DEFAULT CHARACTER SET latin1 COLLATE latin1_swedish_ci ;
+USE `mydb` ;
+
+-- -----------------------------------------------------
+-- Table `mydb`.`ticket_category`
+-- -----------------------------------------------------
+DROP TABLE IF EXISTS `mydb`.`ticket_category` ;
+
+CREATE  TABLE IF NOT EXISTS `mydb`.`ticket_category` (
+  `TCategoryId` INT NOT NULL AUTO_INCREMENT ,
+  `Name` VARCHAR(45) NOT NULL ,
+  PRIMARY KEY (`TCategoryId`) ,
+  UNIQUE INDEX `Name_UNIQUE` (`Name` ASC) )
+ENGINE = InnoDB;
+
+
+-- -----------------------------------------------------
+-- Table `mydb`.`ticket_user`
+-- -----------------------------------------------------
+DROP TABLE IF EXISTS `mydb`.`ticket_user` ;
+
+CREATE  TABLE IF NOT EXISTS `mydb`.`ticket_user` (
+  `TUserId` INT(10) NOT NULL AUTO_INCREMENT ,
+  `Permission` INT(3) NOT NULL DEFAULT 1 ,
+  `ExternId` INT(10) NOT NULL ,
+  PRIMARY KEY (`TUserId`) )
+ENGINE = InnoDB;
+
+
+-- -----------------------------------------------------
+-- Table `mydb`.`ticket`
+-- -----------------------------------------------------
+DROP TABLE IF EXISTS `mydb`.`ticket` ;
+
+CREATE  TABLE IF NOT EXISTS `mydb`.`ticket` (
+  `TId` INT NOT NULL AUTO_INCREMENT ,
+  `Timestamp` TIMESTAMP NOT NULL ,
+  `Title` VARCHAR(120) NOT NULL ,
+  `Status` INT NULL DEFAULT 0 ,
+  `Queue` INT NULL DEFAULT 0 ,
+  `Ticket_Category` INT NOT NULL ,
+  `Author` INT NOT NULL ,
+  PRIMARY KEY (`TId`) ,
+  INDEX `fk_ticket_ticket_category_idx` (`Ticket_Category` ASC) ,
+  INDEX `fk_ticket_ams_user_idx` (`Author` ASC) ,
+  CONSTRAINT `fk_ticket_ticket_category`
+    FOREIGN KEY (`Ticket_Category` )
+    REFERENCES `mydb`.`ticket_category` (`TCategoryId` )
+    ON DELETE NO ACTION
+    ON UPDATE NO ACTION,
+  CONSTRAINT `fk_ticket_ams_user`
+    FOREIGN KEY (`Author` )
+    REFERENCES `mydb`.`ticket_user` (`TUserId` )
+    ON DELETE NO ACTION
+    ON UPDATE NO ACTION)
+ENGINE = InnoDB;
+
+
+-- -----------------------------------------------------
+-- Table `mydb`.`assigned`
+-- -----------------------------------------------------
+DROP TABLE IF EXISTS `mydb`.`assigned` ;
+
+CREATE  TABLE IF NOT EXISTS `mydb`.`assigned` (
+  `Ticket` INT NOT NULL ,
+  `User` INT NOT NULL ,
+  INDEX `fk_assigned_ticket_idx` (`Ticket` ASC) ,
+  PRIMARY KEY (`Ticket`, `User`) ,
+  INDEX `fk_assigned_ams_user_idx` (`User` ASC) ,
+  CONSTRAINT `fk_assigned_ticket`
+    FOREIGN KEY (`Ticket` )
+    REFERENCES `mydb`.`ticket` (`TId` )
+    ON DELETE NO ACTION
+    ON UPDATE NO ACTION,
+  CONSTRAINT `fk_assigned_ams_user`
+    FOREIGN KEY (`User` )
+    REFERENCES `mydb`.`ticket_user` (`TUserId` )
+    ON DELETE NO ACTION
+    ON UPDATE NO ACTION)
+ENGINE = InnoDB;
+
+
+-- -----------------------------------------------------
+-- Table `mydb`.`tag`
+-- -----------------------------------------------------
+DROP TABLE IF EXISTS `mydb`.`tag` ;
+
+CREATE  TABLE IF NOT EXISTS `mydb`.`tag` (
+  `TagId` INT NOT NULL AUTO_INCREMENT ,
+  `Value` VARCHAR(60) NOT NULL ,
+  PRIMARY KEY (`TagId`) ,
+  UNIQUE INDEX `Value_UNIQUE` (`Value` ASC) )
+ENGINE = InnoDB;
+
+
+-- -----------------------------------------------------
+-- Table `mydb`.`tagged`
+-- -----------------------------------------------------
+DROP TABLE IF EXISTS `mydb`.`tagged` ;
+
+CREATE  TABLE IF NOT EXISTS `mydb`.`tagged` (
+  `Ticket` INT NOT NULL ,
+  `Tag` INT NOT NULL ,
+  PRIMARY KEY (`Ticket`, `Tag`) ,
+  INDEX `fk_tagged_tag_idx` (`Tag` ASC) ,
+  CONSTRAINT `fk_tagged_ticket`
+    FOREIGN KEY (`Ticket` )
+    REFERENCES `mydb`.`ticket` (`TId` )
+    ON DELETE NO ACTION
+    ON UPDATE NO ACTION,
+  CONSTRAINT `fk_tagged_tag`
+    FOREIGN KEY (`Tag` )
+    REFERENCES `mydb`.`tag` (`TagId` )
+    ON DELETE NO ACTION
+    ON UPDATE NO ACTION)
+ENGINE = InnoDB;
+
+
+-- -----------------------------------------------------
+-- Table `mydb`.`ticket_content`
+-- -----------------------------------------------------
+DROP TABLE IF EXISTS `mydb`.`ticket_content` ;
+
+CREATE  TABLE IF NOT EXISTS `mydb`.`ticket_content` (
+  `TContentId` INT NOT NULL AUTO_INCREMENT ,
+  `Content` TEXT NULL ,
+  PRIMARY KEY (`TContentId`) )
+ENGINE = InnoDB
+DEFAULT CHARACTER SET = utf8;
+
+
+-- -----------------------------------------------------
+-- Table `mydb`.`ticket_reply`
+-- -----------------------------------------------------
+DROP TABLE IF EXISTS `mydb`.`ticket_reply` ;
+
+CREATE  TABLE IF NOT EXISTS `mydb`.`ticket_reply` (
+  `TReplyId` INT NOT NULL AUTO_INCREMENT ,
+  `Ticket` INT NOT NULL ,
+  `Author` INT NOT NULL ,
+  `Content` INT NOT NULL ,
+  `Timestamp` TIMESTAMP NULL ,
+  PRIMARY KEY (`TReplyId`) ,
+  INDEX `fk_ticket_reply_ticket_idx` (`Ticket` ASC) ,
+  INDEX `fk_ticket_reply_ams_user_idx` (`Author` ASC) ,
+  INDEX `fk_ticket_reply_content_idx` (`Content` ASC) ,
+  CONSTRAINT `fk_ticket_reply_ticket`
+    FOREIGN KEY (`Ticket` )
+    REFERENCES `mydb`.`ticket` (`TId` )
+    ON DELETE NO ACTION
+    ON UPDATE NO ACTION,
+  CONSTRAINT `fk_ticket_reply_ams_user`
+    FOREIGN KEY (`Author` )
+    REFERENCES `mydb`.`ticket_user` (`TUserId` )
+    ON DELETE NO ACTION
+    ON UPDATE NO ACTION,
+  CONSTRAINT `fk_ticket_reply_ticket_content`
+    FOREIGN KEY (`Content` )
+    REFERENCES `mydb`.`ticket_content` (`TContentId` )
+    ON DELETE NO ACTION
+    ON UPDATE NO ACTION)
+ENGINE = InnoDB;
+
+
+-- -----------------------------------------------------
+-- Table `mydb`.`ticket_group`
+-- -----------------------------------------------------
+DROP TABLE IF EXISTS `mydb`.`ticket_group` ;
+
+CREATE  TABLE IF NOT EXISTS `mydb`.`ticket_group` (
+  `TGroupId` INT NOT NULL AUTO_INCREMENT ,
+  `Title` VARCHAR(80) NOT NULL ,
+  PRIMARY KEY (`TGroupId`) ,
+  UNIQUE INDEX `Title_UNIQUE` (`Title` ASC) )
+ENGINE = InnoDB;
+
+
+-- -----------------------------------------------------
+-- Table `mydb`.`in_group`
+-- -----------------------------------------------------
+DROP TABLE IF EXISTS `mydb`.`in_group` ;
+
+CREATE  TABLE IF NOT EXISTS `mydb`.`in_group` (
+  `Ticket_Group` INT NOT NULL ,
+  `Ticket` INT NOT NULL ,
+  PRIMARY KEY (`Ticket_Group`, `Ticket`) ,
+  INDEX `fk_in_group_ticket_group_idx` (`Ticket_Group` ASC) ,
+  INDEX `fk_in_group_ticket_idx` (`Ticket` ASC) ,
+  CONSTRAINT `fk_in_group_ticket_group`
+    FOREIGN KEY (`Ticket_Group` )
+    REFERENCES `mydb`.`ticket_group` (`TGroupId` )
+    ON DELETE NO ACTION
+    ON UPDATE NO ACTION,
+  CONSTRAINT `fk_in_group_ticket`
+    FOREIGN KEY (`Ticket` )
+    REFERENCES `mydb`.`ticket` (`TId` )
+    ON DELETE NO ACTION
+    ON UPDATE NO ACTION)
+ENGINE = InnoDB;
+
+
+
+SET SQL_MODE=@OLD_SQL_MODE;
+SET FOREIGN_KEY_CHECKS=@OLD_FOREIGN_KEY_CHECKS;
+SET UNIQUE_CHECKS=@OLD_UNIQUE_CHECKS;
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/sql/ticketsystemmodel.mwb b/code/ryzom/tools/server/ryzom_ams/www/html/sql/ticketsystemmodel.mwb
new file mode 100644
index 000000000..53f58f037
Binary files /dev/null and b/code/ryzom/tools/server/ryzom_ams/www/html/sql/ticketsystemmodel.mwb differ
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/templates/createticket.tpl b/code/ryzom/tools/server/ryzom_ams/www/html/templates/createticket.tpl
new file mode 100644
index 000000000..0b2ad2813
--- /dev/null
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/templates/createticket.tpl
@@ -0,0 +1,59 @@
+{block name=content}
+<div class="row-fluid sortable ui-sortable">
+    <div class="box span8">
+        <div class="box-header well" data-original-title="">
+            <h2><i class="icon-th"></i> Create a new Ticket</h2>
+            <div class="box-icon">
+                <a href="#" class="btn btn-minimize btn-round"><i class="icon-chevron-up"></i></a>
+                <a href="#" class="btn btn-close btn-round"><i class="icon-remove"></i></a>
+            </div>
+        </div>
+        <div class="box-content">
+            <div class="row-fluid">
+                <form id="changePassword" class="form-vertical" method="post" action="index.php?page=createticket&id={$target_id}">
+                    <legend>New ticket</legend>
+                    
+                    <div class="control-group">
+                        <label class="control-label">Title</label>
+                        <div class="controls">
+                            <div class="input-prepend">
+                                <input type="text" class="span8" id="Title" name="Title">
+                            </div>
+                        </div>
+                    </div>
+                    
+                    <div class="control-group">
+                        <label class="control-label">Category</label>
+                        <div class="controls">
+                            <select name="Category">
+                                {foreach from=$category key=k item=v}
+                                        <option value="{$k}">{$v}</option>
+                                {/foreach}
+                            </select>	
+                        </div>
+                    </div> 
+                    
+                    <div class="control-group">
+                        <label class="control-label">Description</label>
+                        <div class="controls">
+                            <div class="input-prepend">
+                                <textarea rows="12" class="span12" id="Content" name="Content"></textarea>
+                            </div>
+                        </div>
+                    </div>
+
+                    <input type="hidden" name="function" value="create_ticket">
+                    <input type="hidden" name="target_id" value="{$target_id}">
+                    <div class="control-group">
+                        <label class="control-label"></label>
+                        <div class="controls">
+                            <button type="submit" class="btn btn-primary" style="margin-left:5px; margin-top:10px;">Send Ticket</button>
+                        </div>
+                    </div>
+                </form>		
+            </div>                   
+        </div>
+    </div><!--/span-->
+</div><!--/row-->
+{/block}
+	
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/templates/error.tpl b/code/ryzom/tools/server/ryzom_ams/www/html/templates/error.tpl
new file mode 100644
index 000000000..375815af3
--- /dev/null
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/templates/error.tpl
@@ -0,0 +1,86 @@
+<!DOCTYPE html>
+<html lang="en">
+  <head>
+    <meta charset="utf-8">
+		
+		<style>
+			*{
+				margin:0;
+				padding:0;
+			}
+			body{
+				font-family: 'Audiowide', cursive, arial, helvetica, sans-serif;
+				background:url(data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAoAAAAKCAYAAACNMs+9AAAAUElEQVQYV2NkYGAwBuKzQAwDID4IoIgxIikAMZE1oRiArBDdZBSNMIXoJiFbDZYDKcSmCOYimDuNSVKIzRNYrUYOFuQgweoZbIoxgoeoAAcAEckW11HVTfcAAAAASUVORK5CYII=) repeat;
+				background-color:#212121;
+				color:white;
+				font-size: 18px;
+				padding-bottom:20px;
+			}
+			.error-code{
+				font-family: 'Creepster', cursive, arial, helvetica, sans-serif;
+				font-size: 200px;
+				color: white;
+				color: rgba(255, 255, 255, 0.98);
+				width: 50%;
+				text-align: right;
+				margin-top: 5%;
+				text-shadow: 5px 5px hsl(0, 0%, 25%);
+				float: left;
+			}
+			.not-found{
+				width: 47%;
+				float: right;
+				margin-top: 5%;
+				font-size: 50px;
+				color: white;
+				text-shadow: 2px 2px 5px hsl(0, 0%, 61%);
+				padding-top: 70px;
+			}
+			.clear{
+				float:none;
+				clear:both;
+			}
+			.content{
+				text-align:center;
+				line-height: 30px;
+			}
+			input[type=text]{
+				border: hsl(247, 89%, 72%) solid 1px;
+				outline: none;
+				padding: 5px 3px;
+				font-size: 16px;
+				border-radius: 8px;
+			}
+			a{
+				text-decoration: none;
+				color: #9ECDFF;
+				text-shadow: 0px 0px 2px white;
+			}
+			a:hover{
+				color:white;
+			}
+
+		</style>
+		<title>Error</title>
+	</head>
+	<body>
+		
+		<p class="error-code">
+			{$error_code}
+		</p>
+                {if $error_code eq "404"}
+                    <p class="not-found">{$title404}</p>
+                    <div class="clear"></div>
+                    <div class="content">
+                    {$error_message404}
+                {else if $error_code eq "403"}
+                    <p class="not-found">{$title403}</p>
+                    <div class="clear"></div>
+                    <div class="content">
+                    {$error_message403}
+                {/if}
+		      <br/><a href="index.php">{$go_home}</a> 
+		</div>
+
+	</body>
+</html>
\ No newline at end of file
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/templates/layout.tpl b/code/ryzom/tools/server/ryzom_ams/www/html/templates/layout.tpl
index c15e668cb..32088c7b8 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/templates/layout.tpl
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/templates/layout.tpl
@@ -96,8 +96,7 @@
 						<span class="caret"></span>
 					</a>
 					<ul class="dropdown-menu">
-						<li><a href="#">Profile</a></li>
-						<li class="divider"></li>
+						<li><a href="index.php?page=show_user">Profile</a></li>
 						<li><a href="index.php?page=logout">Logout</a></li>
 					</ul>
 				</div>
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/templates/layout_admin.tpl b/code/ryzom/tools/server/ryzom_ams/www/html/templates/layout_admin.tpl
index b2c79ba00..cd7bc60ad 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/templates/layout_admin.tpl
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/templates/layout_admin.tpl
@@ -2,9 +2,11 @@
 {block name=menu}
 	<li class="nav-header hidden-tablet">Main</li>
 	<li style="margin-left: -2px;"><a class="ajax-link" href="index.php"><i class="icon-home"></i><span class="hidden-tablet"> Dashboard</span></a></li>
+        <li style="margin-left: -2px;"><a class="ajax-link" href="index.php?page=show_user"><i class="icon-user"></i><span class="hidden-tablet"> Profile</span></a></li>
         <li style="margin-left: -2px;"><a class="ajax-link" href="index.php?page=settings"><i class="icon-cog"></i><span class="hidden-tablet"> Settings</span></a></li>
 	<li class="nav-header hidden-tablet">Admin</li>
         <li style="margin-left: -2px;"><a class="ajax-link" href="index.php?page=libuserlist"><i class="icon-th-list"></i><span class="hidden-tablet"> Liblist</span></a></li>
+        <li style="margin-left: -2px;"><a class="ajax-link" href="index.php?page=userlist"><i class="icon-th-list"></i><span class="hidden-tablet"> UserList</span></a></li>
         <li class="nav-header hidden-tablet">Actions</li>
         <li style="margin-left: -2px;"><a href="?page=logout"><i class="icon-off"></i><span class="hidden-tablet"> Logout </span></a></li>
 
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/templates/layout_user.tpl b/code/ryzom/tools/server/ryzom_ams/www/html/templates/layout_user.tpl
index 460a9b10b..8da6ca313 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/templates/layout_user.tpl
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/templates/layout_user.tpl
@@ -2,9 +2,10 @@
 {block name=menu}
     <li class="nav-header hidden-tablet">Main</li>
     <li style="margin-left: -2px;" class="active"><a class="ajax-link" href="index.php"><i class="icon-home"></i><span class="hidden-tablet"> Dashboard</span></a></li>
+    <li style="margin-left: -2px;"><a class="ajax-link" href="index.php?page=show_user"><i class="icon-user"></i><span class="hidden-tablet"> Profile</span></a></li>
     <li style="margin-left: -2px;"><a class="ajax-link" href="index.php?page=settings"><i class="icon-cog"></i><span class="hidden-tablet"> Settings</span></a></li>
-    <li style="margin-left: -2px;"><a class="ajax-link" href="index.php?page=userlist"><i class="icon-home"></i><span class="hidden-tablet"> Demo Userlist</span></a></li>
     <li class="nav-header hidden-tablet">Actions</li>
+    <li style="margin-left: -2px;"><a class="ajax-link" href="index.php?page=createticket"><i class="icon-pencil"></i><span class="hidden-tablet">Create New Ticket</span></a></li>
     <li style="margin-left: -2px;"><a href="?page=logout"><i class="icon-off"></i><span class="hidden-tablet"> Logout </span></a></li>
 {/block}
 
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/templates/libuserlist.tpl b/code/ryzom/tools/server/ryzom_ams/www/html/templates/libuserlist.tpl
index e8dee32fd..645de53f2 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/templates/libuserlist.tpl
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/templates/libuserlist.tpl
@@ -51,9 +51,6 @@
 							  <tr>
 								  <th>{$id}</th>
 								  <th>{$type}</th>
-								  <th>{$name}</th>
-								  <th>{$email}</th>
-								  <th>{$action}</th>
 							  </tr>
 						  </thead>   
 						  <tbody>
@@ -61,11 +58,7 @@
 							<tr>
 								<td>{$element.id}</td>
 								<td class="center">{$element.type}</td>
-								<td class="center">{$element.name}</td>
-								<td class="center">{$element.mail}</td>
-								<td class="center">
-									<a class="btn btn-danger" href="index.php?page=libuserlist&action=remove&id={$element.id}"><i class="icon-trash icon-white"></i>Delete</a>
-								</td>
+								
 								
 							</tr>
 							{/foreach}
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/templates/register.tpl b/code/ryzom/tools/server/ryzom_ams/www/html/templates/register.tpl
index 5a154bb92..c97323520 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/templates/register.tpl
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/templates/register.tpl
@@ -64,7 +64,7 @@
 			isset($TAC) and $TAC eq "success"}success{else}{/if}">
 				<div class="controls">
 				    <div class="input-prepend">
-						<input type="checkbox" class="input-xlarge" id="TaC" name="TaC" placeholder="Email">{$tac_tag}
+						<input type="checkbox" class="input-xlarge" id="TaC" name="TaC" placeholder="Email">{$tac_tag1}<a href='toc.php'>{$tac_tag2}</a>
 						
 					</div>
 				</div>
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/templates/settings.tpl b/code/ryzom/tools/server/ryzom_ams/www/html/templates/settings.tpl
index c0e4f7a7b..f9ad610d9 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/templates/settings.tpl
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/templates/settings.tpl
@@ -50,6 +50,20 @@
 							</div>
 						</div>
 						
+						
+					
+						{if isset($SUCCESS_PASS) and $SUCCESS_PASS eq "OK"}
+						<div class="alert alert-success">
+							The password has been changed!
+						</div>
+						{/if}
+						
+						{if isset($SUCCESS_PASS) and $SUCCESS_PASS eq "SHARDOFF"}
+						<div class="alert alert-warning">
+							The password has been changed, though the shard seems offline, it may take some time to see the change on the shard.
+						</div>
+						{/if}
+						
 						<input type="hidden" name="function" value="change_password">
 						<input type="hidden" name="target_id" value="{$target_id}">
 						<div class="control-group">
@@ -73,18 +87,34 @@
 			</div>
 			<div class="box-content">
 				<div class="row-fluid">
-					<form id="changeEmail" class="form-vertical" method="post" action="index.php">
+					<form id="changeEmail" class="form-vertical" method="post" action="index.php?page=settings&id={$target_id}">
 						<legend>Change Email</legend>
-						<div class="control-group">
+						<div class="control-group {if isset($EMAIL_ERROR) and $EMAIL_ERROR eq "TRUE"}error{/if}">
 						<label class="control-label">New Email</label>
 							<div class="controls">
 							    <div class="input-prepend">
 								<span class="add-on" style="margin-left:5px;"><i class="icon-envelope"></i></span>
-									<input type="text" class="input-xlarge" id="NewEmail" name="NewEmail" placeholder="Your new email">
-								</div>
+									<input type="text" class="input-xlarge" id="NewEmail" name="NewEmail" placeholder="Your new email" {if isset($prevNewEmail)}value="{$prevNewEmail}"{else if isset($current_mail)}value="{$current_mail}"{/if}>
+									{if isset($EMAIL_ERROR) and $EMAIL_ERROR eq "TRUE"}<span class="help-inline">{$EMAIL}</span>{/if}
+						
+							    </div>
 							</div>
-						</div>		
-						<input type="hidden" name="function" value="change_email">	
+						</div>
+						
+						{if isset($SUCCESS_MAIL) and $SUCCESS_MAIL eq "OK"}
+						<div class="alert alert-success">
+							The email has been changed!
+						</div>
+						{/if}
+						
+						{if isset($SUCCESS_MAIL) and $SUCCESS_MAIL eq "SHARDOFF"}
+						<div class="alert alert-warning">
+							The email has been changed, though the shard seems offline, it may take some time to see the change on the shard.
+						</div>
+						{/if}
+						
+						<input type="hidden" name="function" value="change_mail">
+						<input type="hidden" name="target_id" value="{$target_id}">
 						<div class="control-group">
 							<label class="control-label"></label>
 							<div class="controls">
@@ -106,7 +136,7 @@
 			</div>
 			<div class="box-content">
 				<div class="row-fluid">
-					<form id="changeEmail" class="form-vertical" method="post" action="index.php">
+					<form id="changeEmail" class="form-vertical" method="post" action="index.php?page=settings&id={$target_id}">
 						<legend>Change Info</legend>
 						
 						<div class="control-group">
@@ -114,7 +144,7 @@
 							<div class="controls">
 							    <div class="input-prepend">
 								<span class="add-on" style="margin-left:5px;"><i class="icon-user"></i></span>
-									<input type="text" class="input-xlarge" id="Firstname" name="Firstname" placeholder="Your firstname">
+									<input type="text" class="input-xlarge" id="FirstName" name="FirstName" placeholder="Your firstname" {if isset($FirstName) and $FirstName neq ""}value="{$FirstName}"{/if}>
 								</div>
 							</div>
 						</div>
@@ -124,7 +154,7 @@
 							<div class="controls">
 							    <div class="input-prepend">
 								<span class="add-on" style="margin-left:5px;"><i class="icon-user"></i></span>
-									<input type="text" class="input-xlarge" id="Lastname" name="Lastname" placeholder="Your lastname">
+									<input type="text" class="input-xlarge" id="LastName" name="LastName" placeholder="Your lastname" {if isset($LastName) and $LastName neq ""}value="{$LastName}"{/if}>
 								</div>
 							</div>
 						</div>
@@ -132,257 +162,10 @@
 						<div class="control-group">
 						<label class="control-label">Country</label>
 							<div class="controls">
-								 <select>
-									<option value="AA" selected="selected">Select one</option>
-									<option value="AF">Afghanistan</option>
-									<option value="AX">Ã…land Islands</option>
-									<option value="AL">Albania</option>
-									<option value="DZ">Algeria</option>
-									<option value="AS">American Samoa</option>
-									<option value="AD">Andorra</option>
-									<option value="AO">Angola</option>
-									<option value="AI">Anguilla</option>
-									<option value="AQ">Antarctica</option>
-									<option value="AG">Antigua and Barbuda</option>
-									<option value="AR">Argentina</option>
-									<option value="AM">Armenia</option>
-									<option value="AW">Aruba</option>
-									<option value="AU">Australia</option>
-									<option value="AT">Austria</option>
-									<option value="AZ">Azerbaijan</option>
-									<option value="BS">Bahamas</option>
-									<option value="BH">Bahrain</option>
-									<option value="BD">Bangladesh</option>
-									<option value="BB">Barbados</option>
-									<option value="BY">Belarus</option>
-									<option value="BE">Belgium</option>
-									<option value="BZ">Belize</option>
-									<option value="BJ">Benin</option>
-									<option value="BM">Bermuda</option>
-									<option value="BT">Bhutan</option>
-									<option value="BO">Bolivia, Plurinational State of</option>
-									<option value="BQ">Bonaire, Sint Eustatius and Saba</option>
-									<option value="BA">Bosnia and Herzegovina</option>
-									<option value="BW">Botswana</option>
-									<option value="BV">Bouvet Island</option>
-									<option value="BR">Brazil</option>
-									<option value="IO">British Indian Ocean Territory</option>
-									<option value="BN">Brunei Darussalam</option>
-									<option value="BG">Bulgaria</option>
-									<option value="BF">Burkina Faso</option>
-									<option value="BI">Burundi</option>
-									<option value="KH">Cambodia</option>
-									<option value="CM">Cameroon</option>
-									<option value="CA">Canada</option>
-									<option value="CV">Cape Verde</option>
-									<option value="KY">Cayman Islands</option>
-									<option value="CF">Central African Republic</option>
-									<option value="TD">Chad</option>
-									<option value="CL">Chile</option>
-									<option value="CN">China</option>
-									<option value="CX">Christmas Island</option>
-									<option value="CC">Cocos (Keeling) Islands</option>
-									<option value="CO">Colombia</option>
-									<option value="KM">Comoros</option>
-									<option value="CG">Congo</option>
-									<option value="CD">Congo, the Democratic Republic of the</option>
-									<option value="CK">Cook Islands</option>
-									<option value="CR">Costa Rica</option>
-									<option value="CI">Côte d'Ivoire</option>
-									<option value="HR">Croatia</option>
-									<option value="CU">Cuba</option>
-									<option value="CW">Curaçao</option>
-									<option value="CY">Cyprus</option>
-									<option value="CZ">Czech Republic</option>
-									<option value="DK">Denmark</option>
-									<option value="DJ">Djibouti</option>
-									<option value="DM">Dominica</option>
-									<option value="DO">Dominican Republic</option>
-									<option value="EC">Ecuador</option>
-									<option value="EG">Egypt</option>
-									<option value="SV">El Salvador</option>
-									<option value="GQ">Equatorial Guinea</option>
-									<option value="ER">Eritrea</option>
-									<option value="EE">Estonia</option>
-									<option value="ET">Ethiopia</option>
-									<option value="FK">Falkland Islands (Malvinas)</option>
-									<option value="FO">Faroe Islands</option>
-									<option value="FJ">Fiji</option>
-									<option value="FI">Finland</option>
-									<option value="FR">France</option>
-									<option value="GF">French Guiana</option>
-									<option value="PF">French Polynesia</option>
-									<option value="TF">French Southern Territories</option>
-									<option value="GA">Gabon</option>
-									<option value="GM">Gambia</option>
-									<option value="GE">Georgia</option>
-									<option value="DE">Germany</option>
-									<option value="GH">Ghana</option>
-									<option value="GI">Gibraltar</option>
-									<option value="GR">Greece</option>
-									<option value="GL">Greenland</option>
-									<option value="GD">Grenada</option>
-									<option value="GP">Guadeloupe</option>
-									<option value="GU">Guam</option>
-									<option value="GT">Guatemala</option>
-									<option value="GG">Guernsey</option>
-									<option value="GN">Guinea</option>
-									<option value="GW">Guinea-Bissau</option>
-									<option value="GY">Guyana</option>
-									<option value="HT">Haiti</option>
-									<option value="HM">Heard Island and McDonald Islands</option>
-									<option value="VA">Holy See (Vatican City State)</option>
-									<option value="HN">Honduras</option>
-									<option value="HK">Hong Kong</option>
-									<option value="HU">Hungary</option>
-									<option value="IS">Iceland</option>
-									<option value="IN">India</option>
-									<option value="ID">Indonesia</option>
-									<option value="IR">Iran, Islamic Republic of</option>
-									<option value="IQ">Iraq</option>
-									<option value="IE">Ireland</option>
-									<option value="IM">Isle of Man</option>
-									<option value="IL">Israel</option>
-									<option value="IT">Italy</option>
-									<option value="JM">Jamaica</option>
-									<option value="JP">Japan</option>
-									<option value="JE">Jersey</option>
-									<option value="JO">Jordan</option>
-									<option value="KZ">Kazakhstan</option>
-									<option value="KE">Kenya</option>
-									<option value="KI">Kiribati</option>
-									<option value="KP">Korea, Democratic People's Republic of</option>
-									<option value="KR">Korea, Republic of</option>
-									<option value="KW">Kuwait</option>
-									<option value="KG">Kyrgyzstan</option>
-									<option value="LA">Lao People's Democratic Republic</option>
-									<option value="LV">Latvia</option>
-									<option value="LB">Lebanon</option>
-									<option value="LS">Lesotho</option>
-									<option value="LR">Liberia</option>
-									<option value="LY">Libya</option>
-									<option value="LI">Liechtenstein</option>
-									<option value="LT">Lithuania</option>
-									<option value="LU">Luxembourg</option>
-									<option value="MO">Macao</option>
-									<option value="MK">Macedonia, the former Yugoslav Republic of</option>
-									<option value="MG">Madagascar</option>
-									<option value="MW">Malawi</option>
-									<option value="MY">Malaysia</option>
-									<option value="MV">Maldives</option>
-									<option value="ML">Mali</option>
-									<option value="MT">Malta</option>
-									<option value="MH">Marshall Islands</option>
-									<option value="MQ">Martinique</option>
-									<option value="MR">Mauritania</option>
-									<option value="MU">Mauritius</option>
-									<option value="YT">Mayotte</option>
-									<option value="MX">Mexico</option>
-									<option value="FM">Micronesia, Federated States of</option>
-									<option value="MD">Moldova, Republic of</option>
-									<option value="MC">Monaco</option>
-									<option value="MN">Mongolia</option>
-									<option value="ME">Montenegro</option>
-									<option value="MS">Montserrat</option>
-									<option value="MA">Morocco</option>
-									<option value="MZ">Mozambique</option>
-									<option value="MM">Myanmar</option>
-									<option value="NA">Namibia</option>
-									<option value="NR">Nauru</option>
-									<option value="NP">Nepal</option>
-									<option value="NL">Netherlands</option>
-									<option value="NC">New Caledonia</option>
-									<option value="NZ">New Zealand</option>
-									<option value="NI">Nicaragua</option>
-									<option value="NE">Niger</option>
-									<option value="NG">Nigeria</option>
-									<option value="NU">Niue</option>
-									<option value="NF">Norfolk Island</option>
-									<option value="MP">Northern Mariana Islands</option>
-									<option value="NO">Norway</option>
-									<option value="OM">Oman</option>
-									<option value="PK">Pakistan</option>
-									<option value="PW">Palau</option>
-									<option value="PS">Palestinian Territory, Occupied</option>
-									<option value="PA">Panama</option>
-									<option value="PG">Papua New Guinea</option>
-									<option value="PY">Paraguay</option>
-									<option value="PE">Peru</option>
-									<option value="PH">Philippines</option>
-									<option value="PN">Pitcairn</option>
-									<option value="PL">Poland</option>
-									<option value="PT">Portugal</option>
-									<option value="PR">Puerto Rico</option>
-									<option value="QA">Qatar</option>
-									<option value="RE">Réunion</option>
-									<option value="RO">Romania</option>
-									<option value="RU">Russian Federation</option>
-									<option value="RW">Rwanda</option>
-									<option value="BL">Saint Barthélemy</option>
-									<option value="SH">Saint Helena, Ascension and Tristan da Cunha</option>
-									<option value="KN">Saint Kitts and Nevis</option>
-									<option value="LC">Saint Lucia</option>
-									<option value="MF">Saint Martin (French part)</option>
-									<option value="PM">Saint Pierre and Miquelon</option>
-									<option value="VC">Saint Vincent and the Grenadines</option>
-									<option value="WS">Samoa</option>
-									<option value="SM">San Marino</option>
-									<option value="ST">Sao Tome and Principe</option>
-									<option value="SA">Saudi Arabia</option>
-									<option value="SN">Senegal</option>
-									<option value="RS">Serbia</option>
-									<option value="SC">Seychelles</option>
-									<option value="SL">Sierra Leone</option>
-									<option value="SG">Singapore</option>
-									<option value="SX">Sint Maarten (Dutch part)</option>
-									<option value="SK">Slovakia</option>
-									<option value="SI">Slovenia</option>
-									<option value="SB">Solomon Islands</option>
-									<option value="SO">Somalia</option>
-									<option value="ZA">South Africa</option>
-									<option value="GS">South Georgia and the South Sandwich Islands</option>
-									<option value="SS">South Sudan</option>
-									<option value="ES">Spain</option>
-									<option value="LK">Sri Lanka</option>
-									<option value="SD">Sudan</option>
-									<option value="SR">Suriname</option>
-									<option value="SJ">Svalbard and Jan Mayen</option>
-									<option value="SZ">Swaziland</option>
-									<option value="SE">Sweden</option>
-									<option value="CH">Switzerland</option>
-									<option value="SY">Syrian Arab Republic</option>
-									<option value="TW">Taiwan, Province of China</option>
-									<option value="TJ">Tajikistan</option>
-									<option value="TZ">Tanzania, United Republic of</option>
-									<option value="TH">Thailand</option>
-									<option value="TL">Timor-Leste</option>
-									<option value="TG">Togo</option>
-									<option value="TK">Tokelau</option>
-									<option value="TO">Tonga</option>
-									<option value="TT">Trinidad and Tobago</option>
-									<option value="TN">Tunisia</option>
-									<option value="TR">Turkey</option>
-									<option value="TM">Turkmenistan</option>
-									<option value="TC">Turks and Caicos Islands</option>
-									<option value="TV">Tuvalu</option>
-									<option value="UG">Uganda</option>
-									<option value="UA">Ukraine</option>
-									<option value="AE">United Arab Emirates</option>
-									<option value="GB">United Kingdom</option>
-									<option value="US">United States</option>
-									<option value="UM">United States Minor Outlying Islands</option>
-									<option value="UY">Uruguay</option>
-									<option value="UZ">Uzbekistan</option>
-									<option value="VU">Vanuatu</option>
-									<option value="VE">Venezuela, Bolivarian Republic of</option>
-									<option value="VN">Viet Nam</option>
-									<option value="VG">Virgin Islands, British</option>
-									<option value="VI">Virgin Islands, U.S.</option>
-									<option value="WF">Wallis and Futuna</option>
-									<option value="EH">Western Sahara</option>
-									<option value="YE">Yemen</option>
-									<option value="ZM">Zambia</option>
-									<option value="ZW">Zimbabwe</option>
+								 <select name="Country">
+									{foreach from=$country_array key=k item=v}
+										<option value="{$k}" {if isset($Country) and $Country eq $k}selected="selected"{/if}>{$v}</option>
+									{/foreach}
 								</select>	
 							</div>
 						</div>
@@ -391,24 +174,30 @@
 							<label class="control-label">Gender</label>
 							<div class="controls">							
 								<label class="radio">
-								      <div id="uniform-optionsRadios2" class="radio"><span class=""><input style="opacity: 0;" name="optionsRadios" id="optionsRadios2" value="option2" checked="" type="radio"></span></div>
+								      <div id="uniform-optionsRadios2" class="radio"><span class="{if isset($Gender) and $Gender eq 0}checked{/if}"><input style="opacity: 0;" name="Gender" id="optionsRadios0" value="0" {if isset($Gender) and $Gender eq 0}checked=""{/if} type="radio"></span></div>
 								      Secret
 								</label>
 								<div style="clear:both"></div>
 								<label class="radio">
-									<div id="uniform-optionsRadios1" class="radio"><span class="checked"><input style="opacity: 0;" name="optionsRadios" id="optionsRadios1" value="option1"  type="radio"></span></div>
+									<div id="uniform-optionsRadios1" class="radio"><span class="{if isset($Gender) and $Gender eq 1}checked{/if}"><input style="opacity: 0;" name="Gender" id="optionsRadios1" value="1" {if isset($Gender) and $Gender eq 1}checked=""{/if} type="radio"></span></div>
 									Male
 								</label>
 								<div style="clear:both"></div>
 								<label class="radio">
-								      <div id="uniform-optionsRadios2" class="radio"><span class=""><input style="opacity: 0;" name="optionsRadios" id="optionsRadios2" value="option2" type="radio"></span></div>
+								      <div id="uniform-optionsRadios2" class="radio"><span class="{if isset($Gender) and $Gender eq 2}checked{/if}"><input style="opacity: 0;" name="Gender" id="optionsRadios2" value="2" {if isset($Gender) and $Gender eq 2}checked=""{/if} type="radio"></span></div>
 								      Female
 								</label>
 							</div>
 						</div>
 										
-												
-						<input type="hidden" name="function" value="change_info">	
+						{if isset($info_updated) and $info_updated eq "OK"}
+						<div class="alert alert-success">
+							The Info has been updated!
+						</div>
+						{/if}
+						
+						<input type="hidden" name="function" value="change_info">
+						<input type="hidden" name="target_id" value="{$target_id}">
 						<div class="control-group">
 							<label class="control-label"></label>
 							<div class="controls">
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_user.tpl b/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_user.tpl
new file mode 100644
index 000000000..0b2a57c2b
--- /dev/null
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_user.tpl
@@ -0,0 +1,117 @@
+{block name=content}
+<div class="row-fluid sortable ui-sortable">
+    <div class="box span9">
+        <div class="box-header well" data-original-title="">
+            <h2><i class="icon-user"></i> Profile of {$target_name}</h2>
+            <div class="box-icon">
+                <a href="#" class="btn btn-minimize btn-round"><i class="icon-chevron-up"></i></a>
+                <a href="#" class="btn btn-close btn-round"><i class="icon-remove"></i></a>
+            </div>
+        </div>
+        <div class="box-content">
+            <div class="row-fluid">
+                <legend>Info</legend>
+		<table class="table table-striped" >
+		    <tbody>
+			<tr >
+			    <td><strong>Email:</strong></td>
+			    <td>{$mail}</td>                           
+			</tr>
+			{if $firstName neq ""}
+			<tr>
+			    <td><strong>Firstname:</strong></td>
+			    <td>{$firstName}</td>                           
+			</tr>
+			{/if}
+			{if $lastName neq ""}
+			<tr>
+			    <td><strong>LastName:</strong></td>
+			    <td>{$lastName}</td>                           
+			</tr>
+			{/if}
+			{if $country neq ""}
+			<tr>
+			    <td><strong>Country:</strong></td>
+			    <td>{$country}</td>                           
+			</tr>
+			{/if}
+			{if $gender neq 0}
+			<tr>
+			    <td><strong>Gender:</strong></td>
+			    {if $gender eq 1}
+			    <td><strong>♂</strong></td>
+			    {else if $gender eq 2}
+			    <td><strong>♀</strong></td>
+			    {/if}
+			</tr>
+			{/if}
+		    </tbody>
+		</table>
+	    </div>                   
+        </div>
+    </div><!--/span-->
+    
+    <div class="box span3">
+        <div class="box-header well" data-original-title="">
+            <h2><i class="icon-th"></i>Actions</h2>
+            <div class="box-icon">
+                <a href="#" class="btn btn-minimize btn-round"><i class="icon-chevron-up"></i></a>
+                <a href="#" class="btn btn-close btn-round"><i class="icon-remove"></i></a>
+            </div>
+        </div>
+        <div class="box-content">
+            <div class="row-fluid">
+		<div class="btn-group">
+                <button class="btn btn-primary btn-large dropdown-toggle" data-toggle="dropdown">Actions<span class="caret"></span></button>
+                <ul class="dropdown-menu">
+		    <li class="divider"></li>
+		    <li><a href="index.php?page=settings&id={$target_id}">Edit User</a></li>
+		    <li><a href="index.php?page=createticket&user_id={$target_id}">Send Ticket</a></li>
+		    <li class="divider"></li>
+                </ul>
+              </div>
+            </div>                   
+        </div>
+    </div><!--/span-->
+</div><!--/row-->
+
+<div class="row-fluid sortable ui-sortable">
+    <div class="box span9">
+        <div class="box-header well" data-original-title="">
+            <h2><i class="icon-tag"></i> Tickets of {$target_name}</h2>
+            <div class="box-icon">
+                <a href="#" class="btn btn-minimize btn-round"><i class="icon-chevron-up"></i></a>
+                <a href="#" class="btn btn-close btn-round"><i class="icon-remove"></i></a>
+            </div>
+        </div>
+        <div class="box-content">
+            <div class="row-fluid">
+                <legend>Tickets</legend>
+		<table class="table table-striped table-bordered bootstrap-datatable datatable">
+		    <thead>
+			    <tr>
+				    <th>Title</th>
+				    <th>Timestamp</th>
+				    <th>Category</th>
+				    <th>Status</th>
+			    </tr>
+		    </thead>   
+		    <tbody>
+			  {foreach from=$ticketlist item=ticket}
+			  <tr>
+				<td>{$ticket.title}</td>
+				<td class="center"><i>{$ticket.timestamp}</i></td>
+				<td class="center">{$ticket.category}</td>
+
+				<td class="center"><span class="label {if $ticket.status eq 0}label-success{else if $ticket.status eq 1}label-warning{else if $ticket.status eq 2}label-important{/if}">{$ticket.statusText}</span></td>  
+			  </tr>
+			  {/foreach}
+	  
+		    </tbody>
+	    </table>            
+	    </div>
+	</div>
+    </div><!--/span-->
+</div><!--/row-->
+{/block}
+	
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/templates/userlist.tpl b/code/ryzom/tools/server/ryzom_ams/www/html/templates/userlist.tpl
index 891bbd04b..d09c46abe 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/templates/userlist.tpl
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/templates/userlist.tpl
@@ -1,22 +1,46 @@
 {block name=content}
-	
-	<div class="row-fluid">
-		<div class="box span12">
-			<div class="box-header well">
-				<h2><i class="icon-info-sign"></i> {$userlist_info}</h2>
-				<div class="box-icon">
-					<a href="#" class="btn btn-round" onclick="javascript:show_help('intro');return false;"><i class="icon-info-sign"></i></a>
-					<a href="#" class="btn btn-setting btn-round"><i class="icon-cog"></i></a>
-					<a href="#" class="btn btn-minimize btn-round"><i class="icon-chevron-up"></i></a>
-					<a href="#" class="btn btn-close btn-round"><i class="icon-remove"></i></a>
-				</div>
-			</div>
-			<div class="box-content">
-				<p><strong>The shard/lib/web db user list</strong> You are about to see it here!</p>
-	
-				<div class="clearfix"></div>
-			</div>
-		</div>
-	</div>
+<div class="row-fluid">		
+				<div class="box span12">
+					<div class="box-header well" data-original-title>
+						<h2><i class="icon-user"></i> Members</h2>
+						<div class="box-icon">
+							<a href="#" class="btn btn-setting btn-round"><i class="icon-cog"></i></a>
+							<a href="#" class="btn btn-minimize btn-round"><i class="icon-chevron-up"></i></a>
+							<a href="#" class="btn btn-close btn-round"><i class="icon-remove"></i></a>
+						</div>
+					</div>
+					<div class="box-content">
+						<table class="table table-striped table-bordered bootstrap-datatable datatable">
+						  <thead>
+							  <tr>
+								  <th>Id</th>
+								  <th>Username</th>
+								  <th>Email</th>
+								  <th>Permission</th>
+								  <th>Action</th>
+							  </tr>
+						  </thead>   
+						  <tbody>
+							{foreach from=$userlist item=element}
+							<tr>
+								<td>{$element.id}</td>
+								<td class="center"><a href="index.php?page=show_user&id={$element.id}">{$element.username}</a></td>
+								<td class="center">{$element.email}</td>
+								{if $element.permission eq 1}<td class="center"><span class="label label-success">User</span></td>{/if}
+								{if $element.permission eq 2}<td class="center"><span class="label label-warning">Admin</span></td>{/if}
+								<td class="center">
+									<a class="btn btn-primary" href="index.php?page=show_user&id={$element.id}"><i class=" icon-pencil icon-white"></i>Show User</a>
+									<a class="btn btn-info" href="index.php?page=settings&id={$element.id}"><i class=" icon-pencil icon-white"></i>Edit User</a>
+								</td>
+								
+							</tr>
+							{/foreach}
+					
+						  </tbody>
+					  </table>            
+					</div>
+				</div><!--/span-->
+			
+			</div><!--/row-->
 {/block}