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https://port.numenaute.org/aleajactaest/khanat-opennel-code.git
synced 2024-11-19 13:46:13 +00:00
# ticket queues, though moving away from this approach
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parent
089830c59e
commit
668be7f1ab
4 changed files with 59 additions and 23 deletions
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@ -1,7 +1,7 @@
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<?php
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class Ticket_Queue{
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private $queueElements;
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protected $queueElements;
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public function loadAllOpenTickets(){
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$dbl = new DBLayer("lib");
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@ -0,0 +1,11 @@
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<?php
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class Ticket_Queue_csr extends Ticket_Queue{
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public function loadAllNewCsrTickets(){
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$dbl = new DBLayer("lib");
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$statement = $dbl->executeWithoutParams("SELECT ticket . * FROM ticket LEFT JOIN assigned ON ticket.TId = assigned.Ticket WHERE assigned.Ticket IS NULL");
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$rows = $statement->fetchAll();
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$this->setQueue($rows);
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}
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}
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@ -0,0 +1,29 @@
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<?php
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class Ticket_Queue_Handler{
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public static function getTickets($input,$permission){
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switch($permission){
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case 2:
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$queue = new Ticket_Queue_Csr();
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break;
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case 3:
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// $queue = new Ticket_Queue_Dev();
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break;
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}
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switch ($input){
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case "all_open":
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$queue->loadAllOpenTickets();
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break;
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case "archive":
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$queue->loadAllClosedTickets();
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break;
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default:
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return "ERROR";
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}
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return $queue->getTickets();
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}
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}
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@ -6,30 +6,26 @@ function show_queue(){
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if(WebUsers::isLoggedIn() && isset($_GET['get'])){
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if( WebUsers::isAdmin()){
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$result['queue_action'] = filter_var($_GET['get'], FILTER_SANITIZE_STRING);
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$queue = new Ticket_Queue();
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switch ($result['queue_action']){
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case "all_open":
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$queue->loadAllOpenTickets();
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break;
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case "archive":
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$queue->loadAllClosedTickets();
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break;
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}
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$queueArray = $queue->getTickets();
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$result['tickets'] = Gui_Elements::make_table($queueArray, Array("getTId","getTitle","getTimestamp","getAuthor()->getExternId","getTicket_Category()->getName","getStatus","getStatusText"), Array("tId","title","timestamp","authorExtern","category","status","statusText"));
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$i = 0;
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foreach( $result['tickets'] as $ticket){
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$result['tickets'][$i]['author'] = WebUsers::getUsername($ticket['authorExtern']);
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$i++;
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$queueArray = Ticket_Queue_Handler::getTickets($result['queue_action'],2);
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if ($queueArray != "ERROR"){
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$result['tickets'] = Gui_Elements::make_table($queueArray, Array("getTId","getTitle","getTimestamp","getAuthor()->getExternId","getTicket_Category()->getName","getStatus","getStatusText"), Array("tId","title","timestamp","authorExtern","category","status","statusText"));
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$i = 0;
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foreach( $result['tickets'] as $ticket){
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$result['tickets'][$i]['author'] = WebUsers::getUsername($ticket['authorExtern']);
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$i++;
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}
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if(WebUsers::isAdmin()){
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$result['isAdmin'] = "TRUE";
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}
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return $result;
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}else{
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//ERROR: Doesn't exist!
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$_SESSION['error_code'] = "404";
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header("Location: index.php?page=error");
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exit;
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}
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if(WebUsers::isAdmin()){
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$result['isAdmin'] = "TRUE";
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}
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return $result;
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}else{
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//ERROR: No access!
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