ticket mail system basis works

code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/mail_handler.php

@@ -12,41 +12,43 @@ class Mail_Handler{
     }
     
     
-    function get_email_by_user_id($id){
+    public static function send_ticketing_mail($ticketObj, $content, $type, $author) {
-        $user = new Ticket_User();
+        global $TICKET_MAILING_SUPPORT;
-        $user->load_With_TUserId($id);
+        if($TICKET_MAILING_SUPPORT){
-        $webUser = new WebUsers($user->getExternId());
+            $txt = "";
-        return $webUser->getEmail();      
+            $subject = "";
-    }
+            if($type == "REPLY"){
+                $txt = "---------- Ticket #". $ticketObj->getTId() . " ----------\n You received a new reply on your ticket: " . $ticketObj->getTitle() .
+                "\n --------------------\n\n";
+                $subject = "New reply on [Ticket #" . $ticketObj->getTId() ."]";
+                $endTxt = "\n\n----------\nYou can reply on this message to answer directly on the ticket!";
+                $txt = $txt . $content . $endTxt;
+                self::send_mail($ticketObj->getAuthor(),$subject,$txt, $ticketObj->getTId(),$author);
+            }else if($type == "NEW"){
+                $txt = "---------- Ticket #". $ticketObj->getTId() . " ----------\n Your ticket: " . $ticketObj->getTitle() . " is newly created";
+                if($ticketObj->getAuthor() != $author){
+                    $txt = $txt . " by " . Ticket_User::get_username_from_id($author);
+                }else{
+                    $author = $ticketObj->getAuthor();
+                }
+                $txt = $txt . "\n --------------------\n\n";
+                $subject = "New ticket created [Ticket #" . $ticketObj->getTId() ."]";
+                $endTxt = "\n\n----------\nYou can reply on this message to answer directly on the ticket!";
+                $txt = $txt . $content . $endTxt;
+                self::send_mail($ticketObj->getAuthor(),$subject,$txt, $ticketObj->getTId());
+            }
             
-    function get_username_from_id($id){
+        }
-        $user = new Ticket_User();
-        $user->load_With_TUserId($id);
-        $webUser = new WebUsers($user->getExternId());
-        return $webUser->getUsername();   
     } 
     
     
-    function get_id_from_username($username){
+    public static function send_mail($recipient, $subject, $body, $ticket_id = 0, $from = 1) {
-        $externId = WebUsers::getId($username);
-        $user = Ticket_User::constr_ExternId($externId);
-        return $user->getTUserId();   
-    }
-    
-    function get_id_from_email($email){
-        $webUserId = WebUsers::getIdFromEmail($email);
-        $user = Ticket_User::constr_ExternId($webUserId);
-        return $user->getTUserId();    
-    }
-    
-    public static function send_mail($recipient, $subject, $body, $from = NULL) {
-    
         if(is_numeric($recipient)) {
             $id_user = $recipient;
             $recipient = NULL;
         }
-        $query = "INSERT INTO email (Recipient,Subject,Body,Status,UserId,Sender) VALUES (:recipient, :subject, :body, :status, :id_user, :sender)";
+        $query = "INSERT INTO email (Recipient,Subject,Body,Status,Attempts,Sender,UserId,MessageId,TicketId) VALUES (:recipient, :subject, :body, :status, :attempts, :sender, :id_user, :messageId, :ticketId)";
-        $values = array('recipient' => $recipient, 'subject' => $subject, 'body' => $body, 'status' => 'NEW', 'id_user' => $id_user, 'sender' => $from);
+        $values = array('recipient' => $recipient, 'subject' => $subject, 'body' => $body, 'status' => 'NEW', 'attempts'=> 0, 'sender' => $from,'id_user' => $id_user,  'messageId' => 0, 'ticketId'=> $ticket_id);
         $db = new DBLayer("lib");
         $db->execute($query, $values);
         
@@ -59,7 +61,7 @@ class Mail_Handler{
         $inbox_username = $cfg['mail']['username'];
         $inbox_password = $cfg['mail']['password'];
         $inbox_host = $cfg['mail']['host'];
-        $oms_reply_to = "OMS <oms@".$inbox_host.">";
+        $oms_reply_to = "Ryzom Ticketing Support <ticketing@".$inbox_host.">";
         global $MAIL_DIR;
         
         // Deliver new mail
@@ -101,12 +103,12 @@ class Mail_Handler{
                     //if recipient isn't given, then use the email of the id_user instead!
                     echo("Emailing {$email['Recipient']}\n");
                     if(!$email['Recipient']) {
-                        $email['Recipient'] = self::get_email_by_user_id($email['UserId']);
+                        $email['Recipient'] = Ticket_User::get_email_by_user_id($email['UserId']);
                     }
                     
                     //create sending email adres based on the $sender id
-                    if($email['Sender']) {
+                    if($email['Sender'] != 0) {
-                        $username = self::get_username_from_id($email['Sender']);          
+                        $username = Ticket_User::get_username_from_id($email['Sender']);          
                         $from =  "$username <$username@$inbox_host>";          
                     } else {
                         $from = $oms_reply_to;          
@@ -171,7 +173,6 @@ class Mail_Handler{
     }
     
     function get_ticket_id_from_subject($subject){
-        print('got it from subject!');
         $startpos = strpos($subject, "[Ticket #");
         $tempString = substr($subject, $startpos+9);
         $endpos = strpos($tempString, "]");
@@ -192,13 +193,11 @@ class Mail_Handler{
         if(isset($header->references)){
             $pieces = explode(".", $header->references);
             if($pieces[0] == "<ams"){
-                print('got it from message-id');
                 $ticket_id = $pieces[2];
             }else{
                 $ticket_id = self::get_ticket_id_from_subject($subject);
             }
         }else{
-            print('elseeee');
             $ticket_id = self::get_ticket_id_from_subject($subject);
         }
        
@@ -210,10 +209,22 @@ class Mail_Handler{
             $to = $header->to[0]->mailbox;   
             $from = $header->from[0]->mailbox . '@' . $header->from[0]->host; 
             $txt = self::get_part($mbox, $i, "TEXT/PLAIN");   
-            $html = self::get_part($mbox, $i, "TEXT/HTML");
+            //$html = self::get_part($mbox, $i, "TEXT/HTML");
+            
+            //use the line ---------- Ticket # to make a distincton between the old message and the reply
+            $endpos = strpos($txt, ">---------- Ticket #");
+            if($endpos){
+                $txt = substr($txt, 0, $endpos);
+            }else{
+                $endpos = strpos($txt, "---------- Ticket #");
+                if($endpos){
+                    $txt = substr($txt, 0, $endpos);
+                }
+            }
+            
             
             //get the id out of the email address of the person sending the email.
-            if($from !== NULL && !is_numeric($from)) $from = self::get_id_from_email($from);
+            if($from !== NULL && !is_numeric($from)) $from = Ticket_User::get_id_from_email($from);
             
             $user = new Ticket_User();
             $user->load_With_TUserId($from);
@@ -221,15 +232,10 @@ class Mail_Handler{
             $ticket->load_With_TId($ticket_id);
             
             //if user has access to it!
-            if($user->isMod() or ($ticket->getAuthor() == $user->getTUserId())){
+            if((Ticket_User::isMod($user) or ($ticket->getAuthor() == $user->getTUserId())) and $txt != ""){
-                
+                Ticket::createReply($txt, $user->getTUserId(), $ticket->getTId(),  0);              
             }
-            /*print("================");
+            
-            print("subj: ".$subject);
-            print("to: ".$to);
-            print("from: ".$from);
-            print("txt: " .$txt);
-            print("html: ".$html);*/
         }
         
     }

code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket.php

@@ -96,7 +96,8 @@ class Ticket{
         }else{
             Ticket_Log::createLogEntry( $ticket_id, $real_author, 2, $author);
         }
-        Ticket_Reply::createReply($content, $author, $ticket_id, 0);
+        Ticket_Reply::createReply($content, $author, $ticket_id, 0, $author);       
+        Mail_Handler::send_ticketing_mail($ticket, $content, "NEW", $real_author);
         return $ticket_id;
         
     }
@@ -156,6 +157,13 @@ class Ticket{
             //if status is not closed
             if($ticket->getStatus() != 3){
                 Ticket_Reply::createReply($content, $author, $ticket_id, $hidden, $ticket->getAuthor());
+                
+                //notify ticket author that a new reply is added!
+                if($ticket->getAuthor() != $author){
+                    Mail_Handler::send_ticketing_mail($ticket, $content, "REPLY", $author);
+                }
+                
+                
             }else{
                 //TODO: Show error message that ticket is closed
             }
@@ -215,7 +223,9 @@ class Ticket{
 
     //Set ticket object
     public function set($values){
-        $this->tId = $values['TId'];
+        if(isset($values['TId'])){
+            $this->tId = $values['TId'];
+        }
         $this->title = $values['Title'];
         $this->status = $values['Status'];
         $this->queue = $values['Queue'];

code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_user.php

@@ -72,6 +72,37 @@ class Ticket_User{
         $user->update();
     }
     
+    
+    public static function get_email_by_user_id($id){
+        $user = new Ticket_User();
+        $user->load_With_TUserId($id);
+        $webUser = new WebUsers($user->getExternId());
+        return $webUser->getEmail();      
+    }
+    
+    
+    public static function get_username_from_id($id){
+        $user = new Ticket_User();
+        $user->load_With_TUserId($id);
+        $webUser = new WebUsers($user->getExternId());
+        return $webUser->getUsername();   
+    }
+    
+    
+    public static function get_id_from_username($username){
+        $externId = WebUsers::getId($username);
+        $user = Ticket_User::constr_ExternId($externId);
+        return $user->getTUserId();   
+    }
+    
+    
+    public static function get_id_from_email($email){
+        $webUserId = WebUsers::getIdFromEmail($email);
+        $user = Ticket_User::constr_ExternId($webUserId);
+        return $user->getTUserId();    
+    }
+    
+    
     ////////////////////////////////////////////Methods////////////////////////////////////////////////////
     public function __construct() {
     }

code/ryzom/tools/server/ryzom_ams/www/config.php

@@ -33,7 +33,7 @@ $cfg['db']['ring']['pass']    = '';
 
 $cfg['mail']['username']    = 'amsryzom@gmail.com';
 $cfg['mail']['password']    = 'lol123bol';
-$cfg['mail']['host']    = 'test.com';
+$cfg['mail']['host']    = 'ryzomcore.com';
 
 // To connect to an IMAP server running on port 143 on the local machine,
 // do the following: $mbox = imap_open("{localhost:143}INBOX", "user_id", "password");       
@@ -63,6 +63,7 @@ $DEFAULT_LANGUAGE = 'en';
 $SITEBASE = dirname( __FILE__ ) . '/html/' ;
 
 $TICKET_LOGGING = true;
+$TICKET_MAILING_SUPPORT = true;
 $TIME_FORMAT = "m-d-Y H:i:s";
 $INGAME_LAYOUT = "basic";
 $MAIL_DIR = "/tmp";

code/ryzom/tools/server/ryzom_ams/www/html/func/reply_on_ticket.php

@@ -31,7 +31,8 @@ function reply_on_ticket(){
                 
             }catch (PDOException $e) {
                 //ERROR: LIB DB is not online!
-                header("Location: index.php");
+                print_r($e);
+                //header("Location: index.php");
                 exit;
             }