Added another row of info to the show_ticket where the user to whom the ticket is assigned to and also cleaned up the right side, so user can also assign & unassign while browsing a ticket :)

code/ryzom/tools/server/ryzom_ams/ams_lib/translations/en.ini

@@ -30,6 +30,7 @@ invalid_sgroup = "Invalid support group!"
 ticket_not_existing = "That's an invalid ticket"
 success_forwarded = "The ticket was forwarded successfully!"
 public_sgroup = "Public"
+not_assigned = "None"
 
 [show_user]
 

code/ryzom/tools/server/ryzom_ams/ams_lib/translations/fr.ini

@@ -30,6 +30,7 @@ invalid_sgroup = "Invalide support group!"
 ticket_not_existing = "c'est un billet invalide"
 success_forwarded = "ce billet est renvoyee bien!"
 public_sgroup = "Publique"
+not_assigned = "Ne rien"
 
 [show_user]
 

code/ryzom/tools/server/ryzom_ams/www/html/inc/show_ticket.php

@@ -4,6 +4,7 @@ function show_ticket(){
     //if logged in
     if(WebUsers::isLoggedIn() && isset($_GET['id'])){
         
+        $result['user_id'] = $_SESSION['ticket_user']->getTUserId();
         $result['ticket_id'] = filter_var($_GET['id'], FILTER_SANITIZE_NUMBER_INT); 
         $target_ticket = new Ticket();
         $target_ticket->load_With_TId($result['ticket_id']);
@@ -14,13 +15,21 @@ function show_ticket(){
                     case "forward":
                         $ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
                         $group_id = filter_var($_POST['group'], FILTER_SANITIZE_NUMBER_INT);
-                        $result['ACTION_RESULT'] = Ticket::forwardTicket($_SESSION['ticket_user']->getTUserId(), $ticket_id, $group_id);
+                        $result['ACTION_RESULT'] = Ticket::forwardTicket($result['user_id'], $ticket_id, $group_id);
                         break;
+                    case "assignTicket":
+                        $ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
+                        $result['ACTION_RESULT'] = Ticket::assignTicket($result['user_id'] , $ticket_id);
+                        break;
+                    case "unAssignTicket":
+                        $ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
+                        $result['ACTION_RESULT'] = Ticket::unAssignTicket($result['user_id'], $ticket_id);
+                        break;
+               
                 }
             }
         }      
 
-
         if(($target_ticket->getAuthor() ==   $_SESSION['ticket_user']->getTUserId())  || Ticket_User::isMod($_SESSION['ticket_user'] )){
             
             $show_as_admin = false;
@@ -41,6 +50,8 @@ function show_ticket(){
             $result['ticket_statustext'] = $entire_ticket['ticket_obj']->getStatusText();
             $result['ticket_lastupdate'] = Gui_Elements::time_elapsed_string(Ticket::getLatestReply($result['ticket_id'])->getTimestamp());
             $result['ticket_category'] = $entire_ticket['ticket_obj']->getCategoryName();
+            $result['ticket_assignedToText'] = WebUsers::getUsername(Assigned::getUserAssignedToTicket($result['ticket_tId']));
+            $result['ticket_assignedTo'] = Assigned::getUserAssignedToTicket($result['ticket_tId']);
             $result['ticket_replies'] = Gui_Elements::make_table($entire_ticket['reply_array'], Array("getTReplyId","getContent()->getContent","getTimestamp","getAuthor()->getExternId","getAuthor()->getPermission","getHidden"), Array("tReplyId","replyContent","timestamp","authorExtern","permission","hidden"));
             $i = 0;
             foreach( $result['ticket_replies'] as $reply){

code/ryzom/tools/server/ryzom_ams/www/html/templates/show_ticket.tpl

@@ -33,6 +33,11 @@
 				</span>
 			    </td>                  
 			</tr>
+			<tr>
+			    <td><strong>Assigned To: </strong>{if $ticket_assignedTo neq ""} <a href="index.php?page=show_user&id={$ticket_assignedTo}">{$ticket_assignedToText} {else}<i> {$not_assigned}</i> {/if}</td>
+			    <td></td>
+			    <td></td> 
+		      </tr>
 		</table>
 		
 		
@@ -139,11 +144,49 @@
             <div class="row-fluid">
 		
 		{if isset($isMod) and $isMod eq "TRUE"}
-		<form id="forward" class="form-vertical" method="post" action="">
+		
-		<legend>Forward to Group</legend>
+		 <legend style="margin-bottom:9px;">Ticket Assigning</legend>
+		 {if $ticket_assignedTo eq 0}
+		    <form id="assign_ticket" class="form-vertical" method="post" action="" style="margin:0px 0px 0px;">
+			<input type="hidden" name="ticket_id" value="{$ticket_tId}">
+			<input type="hidden" name="action" value="assignTicket">
+			<button type="submit" class="btn btn-primary" style="margin-bottom:9px;><i class="icon-flag icon-white"></i> Assign Ticket</button>
+		    </form>
+		{else if $ticket_assignedTo eq $user_id}
+		    <form id="assign_ticket" class="form-vertical" method="post" action="" style="margin:0px 0px 0px;">
+			<input type="hidden" name="ticket_id" value="{$ticket_tId}">
+			<input type="hidden" name="action" value="unAssignTicket">
+			<button type="submit" class="btn btn-warning" style="margin-bottom:9px;><i class="icon-remove icon-white"></i> Remove Assign</button>
+		    </form>
+		{/if}
+				    
+		{if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_ASSIGNED"}
+		<div class="alert alert-success">
+			{$success_assigned}
+		</div>
+		{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_UNASSIGNED"}
+		<div class="alert alert-success">
+			{$success_unassigned}
+		</div>
+		{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
+		<div class="alert alert-error">
+			{$ticket_not_existing}
+		</div>
+		{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "ALREADY_ASSIGNED"}
+		<div class="alert alert-error">
+			{$ticket_already_assigned}
+		</div>
+		{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "NOT_ASSIGNED"}
+		<div class="alert alert-error">
+			{$ticket_not_assigned}
+		</div>
+		{/if}
+		
+		<legend style="margin-bottom:9px;">Forward to Group</legend>		    
+		<form id="forward" class="form-vertical" method="post" action="" style="margin-bottom:9px;" >
 		
 		<div class="control-group">
-		    <div class="controls">
+		    <div class="controls" >
 			<select name="group">
 				    <option></option>
 			    {foreach from=$sGroups key=k item=v}
@@ -174,7 +217,7 @@
 		</div>
 		{/if}
 		{/if}
-		<legend>Actions</legend>
+		<legend style="margin-bottom:9px;">Other actions</legend>
 		<div class="btn-group">
 		    <button class="btn btn-primary btn-large dropdown-toggle" data-toggle="dropdown">Actions<span class="caret"></span></button>
 		    <ul class="dropdown-menu">