Ticket Assigning:
{if $ticket_assignedTo eq 0}
{else if $ticket_assignedTo eq $user_id}
{/if}
{if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_ASSIGNED"}
{$success_assigned}
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_UNASSIGNED"}
{$success_unassigned}
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
{$ticket_not_existing}
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "ALREADY_ASSIGNED"}
{$ticket_already_assigned}
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "NOT_ASSIGNED"}
{$ticket_not_assigned}
{/if}
|
Forward to Group:
{if isset($ACTION_RESULT) and $ACTION_RESULT eq "INVALID_SGROUP"}
{$invalid_sgroup}
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
{$ticket_not_existing}
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_FORWARDED"}
{$success_forwarded}
{/if}
|