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response is being sent from the correct support group atm

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Quitta 2013-08-18 02:17:02 +02:00
parent b765b0133d
commit 2a7f13c8d8
3 changed files with 28 additions and 95 deletions
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105
code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/mail_handler.php
View file

@ -12,30 +12,29 @@ class Mail_Handler{
}
public static function send_ticketing_mail($ticketObj, $content, $type, $author) {
public static function send_ticketing_mail($ticketObj, $content, $type, $sendingGroupId = 0) {
global $TICKET_MAILING_SUPPORT;
if($TICKET_MAILING_SUPPORT){
$txt = "";
$subject = "";
//$txt = "";
//$subject = "";
if($sendingGroupId == 0){
//if it is not forwarded (==public == which returns 0) then make it NULL which is needed to be placed in the DB.
$sendingGroupId = NULL;
}
if($type == "REPLY"){
$txt = "---------- Ticket #". $ticketObj->getTId() . " ----------\n You received a new reply on your ticket: " . $ticketObj->getTitle() .
"\n --------------------\n\n";
$subject = "New reply on [Ticket #" . $ticketObj->getTId() ."]";
$endTxt = "\n\n----------\nYou can reply on this message to answer directly on the ticket!";
$txt = $txt . $content . $endTxt;
self::send_mail($ticketObj->getAuthor(),$subject,$txt, $ticketObj->getTId(),$author);
self::send_mail($ticketObj->getAuthor(),$subject,$txt, $ticketObj->getTId(),$sendingGroupId);
}else if($type == "NEW"){
$txt = "---------- Ticket #". $ticketObj->getTId() . " ----------\n Your ticket: " . $ticketObj->getTitle() . " is newly created";
if($ticketObj->getAuthor() != $author){
$txt = $txt . " by " . Ticket_User::get_username_from_id($author);
}else{
$author = $ticketObj->getAuthor();
}
$txt = $txt . "\n --------------------\n\n";
$subject = "New ticket created [Ticket #" . $ticketObj->getTId() ."]";
$endTxt = "\n\n----------\nYou can reply on this message to answer directly on the ticket!";
$txt = $txt . $content . $endTxt;
self::send_mail($ticketObj->getAuthor(),$subject,$txt, $ticketObj->getTId());
self::send_mail($ticketObj->getAuthor(),$subject,$txt, $ticketObj->getTId(), $sendingGroupId);
}
}
@ -62,8 +61,8 @@ class Mail_Handler{
$default_groupname = $cfg['mail']['default_groupname'];
/*
$inbox_host = $cfg['mail']['host'];
$oms_reply_to = "Ryzom Ticketing Support <ticketing@".$inbox_host.">";
global $MAIL_DIR;*/
$oms_reply_to = "Ryzom Ticketing Support <ticketing@".$inbox_host.">";*/
global $MAIL_DIR;
// Deliver new mail
@ -154,7 +153,7 @@ class Mail_Handler{
if($tid) {
//TODO: base file on Ticket + timestamp
$file = fopen($MAIL_DIR."/mail/ticket".$tid.".".time(), 'w');
fwrite($file, $entire_email);
fwrite($file, imap_fetchheader($mbox, $i) . imap_body($mbox, $i));
fclose($file);
//mark message $i of $mbox for deletion!
@ -255,7 +254,7 @@ class Mail_Handler{
}
}
print("\n Email found that is a reply to a ticket!\n");
print("\n Email found that is a reply to a ticket at:".$group->getGroupEmail());
return $ticket_id;
}else if($from != "FALSE"){
@ -263,91 +262,21 @@ class Mail_Handler{
//if ticket_id isn't found, create a new ticket!
//if an existing email address mailed the ticket
$newTicketId = Ticket::create_Ticket($subject, $txt,1, $from, $from);
//if not default group, then forward it by giving the $group->getSGroupId's param
$newTicketId = Ticket::create_Ticket($subject, $txt,1, $from, $from, $group->getSGroupId());
//if not default group, then forward it!
if($group->getSGroupId()){
Ticket::forwardTicket(0, $newTicketId, $group->getSGroupId());
}
print("\n Email found that is a new ticket!\n");
print("\n Email regarding new ticket found at:".$group->getGroupEmail());
return $newTicketId;
}else{
//if it's a email that has nothing to do with ticketing, return 0;
print("\n Email found that isn't a reply or new ticket!\n");
print("\n Email found that isn't a reply or new ticket, at:".$group->getGroupEmail());
return 0;
}
}
/*function ams_create_email($from, $subject, $body, $html, $recipient = 0, $sender = NULL) {
//TODO:
if($recipient == 0 && !is_string($recipient)) {
global $user;
$recipient = $user->uid;
}
if($sender !== NULL && !is_numeric($sender)) $sender = self::get_id_from_username($sender);
if(!is_numeric($recipient)) $recipient = self::get_id_from_username($recipient);
$message = array(
'creator' => $sender,
'owner' => $recipient,
'type' => 'email',
'summary' => $subject,
'data' => array (
'subject' => $subject,
'body' => $body,
'html' => $html,
'sender' => oms_get_username_from_id($sender),
'from' => $from,
'recipient' => oms_get_username_from_id($recipient),
'time' => time(),
),
);
//TO ASK:
oms_task_create($message);
oms_task_index($message, array('subject', 'body', 'sender', 'recipient'));
//---------------------------
return $message['id_task'];
}*/
/*function oms_get_email($id) {
$message = oms_task_load($id);
if($message) {
oms_prepare_email($message);
return $message;
} else {
return FALSE;
}
}*/
/*function oms_prepare_email(&$message) {
$data = $message['data'];
$data['id_message'] = $message['id_task'];
$data['read'] = ($message['status'] != 'NEW' && $message['status'] != 'UNREAD');
$message = $data;
}*/
/*function oms_email_mark_read($mid) {
db_exec("update task set status = 'READ' where id_task = ? and type = 'email' and module = 'email'", array($mid));
}*/
function decode_utf8($str) {

14
code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket.php
View file

@ -81,9 +81,9 @@ class Ticket{
/*FUNCTION: create_Ticket()
* creates a ticket + first initial reply and fills in the content of it!
*
* for_support_group defines to which support group the ticket has to be forwarded
*/
public static function create_Ticket( $title, $content, $category, $author, $real_author) {
public static function create_Ticket( $title, $content, $category, $author, $real_author, $for_support_group = 0) {
$ticket = new Ticket();
$values = array("Title" => $title, "Status"=> 1, "Queue"=> 0, "Ticket_Category" => $category, "Author" => $author, "Priority" => 0);
@ -97,7 +97,13 @@ class Ticket{
Ticket_Log::createLogEntry( $ticket_id, $real_author, 2, $author);
}
Ticket_Reply::createReply($content, $author, $ticket_id, 0, $author);
Mail_Handler::send_ticketing_mail($ticket, $content, "NEW", $real_author);
//send email that new ticket has been created
if($for_support_group){
Ticket::forwardTicket(0, $ticket_id, $for_support_group);
}
Mail_Handler::send_ticketing_mail($ticket, $content, "NEW", $real_author, $ticket->getForwardedGroupId());
return $ticket_id;
}
@ -160,7 +166,7 @@ class Ticket{
//notify ticket author that a new reply is added!
if($ticket->getAuthor() != $author){
Mail_Handler::send_ticketing_mail($ticket, $content, "REPLY", $author);
Mail_Handler::send_ticketing_mail($ticket, $content, "REPLY", $ticket->getForwardedGroupId());
}

2
code/ryzom/tools/server/ryzom_ams/www/html/autoload/webusers.php
View file

@ -82,8 +82,6 @@ class WebUsers extends Users{
$statement = $dbw->execute("SELECT * FROM ams_user WHERE Email=:email", array('email' => $email));
$row = $statement->fetch();
if(!empty($row)){
print "shouldn't be here!" . $row . "seee";
return $row['UId'];
}else{
return "FALSE";