401 lines
19 KiB
HTML
401 lines
19 KiB
HTML
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<title>Ryzom Account Management System: Ticket_Queue Class Reference</title>
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<div id="projectname">Ryzom Account Management System
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 <span id="projectnumber">1.0</span>
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<a href="#pub-methods">Public Member Functions</a> |
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<a href="#pri-attribs">Private Attributes</a> </div>
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<div class="headertitle">
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<div class="title">Ticket_Queue Class Reference</div> </div>
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</div><!--header-->
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<div class="contents">
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<!-- doxytag: class="Ticket_Queue" -->
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<p>Data class that holds a lot of queries that load specific tickets.
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<a href="classTicket__Queue.html#details">More...</a></p>
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<table class="memberdecls">
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<tr><td colspan="2"><h2><a name="pub-methods"></a>
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Public Member Functions</h2></td></tr>
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<tr><td class="memItemLeft" align="right" valign="top"> </td><td class="memItemRight" valign="bottom"><a class="el" href="classTicket__Queue.html#a771627a0bd387cd666474a6ef0d5eaaf">loadAllNotAssignedTickets</a> ()</td></tr>
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<tr><td class="mdescLeft"> </td><td class="mdescRight">loads the not yet assigned tickets query into the objects attributes. <a href="#a771627a0bd387cd666474a6ef0d5eaaf"></a><br/></td></tr>
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<tr><td class="memItemLeft" align="right" valign="top"> </td><td class="memItemRight" valign="bottom"><a class="el" href="classTicket__Queue.html#a80542bde30a8a589f1d088422cb7719b">loadAllTickets</a> ()</td></tr>
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<tr><td class="mdescLeft"> </td><td class="mdescRight">loads the 'all' tickets query into the objects attributes. <a href="#a80542bde30a8a589f1d088422cb7719b"></a><br/></td></tr>
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<tr><td class="memItemLeft" align="right" valign="top"> </td><td class="memItemRight" valign="bottom"><a class="el" href="classTicket__Queue.html#a3a1cf8a88a3604e093f7d276050f1c49">loadAllOpenTickets</a> ()</td></tr>
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<tr><td class="mdescLeft"> </td><td class="mdescRight">loads the 'all open' tickets query into the objects attributes. <a href="#a3a1cf8a88a3604e093f7d276050f1c49"></a><br/></td></tr>
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<tr><td class="memItemLeft" align="right" valign="top"> </td><td class="memItemRight" valign="bottom"><a class="el" href="classTicket__Queue.html#af2a9b20ac9dc0e1992f717abbb418be7">loadAllClosedTickets</a> ()</td></tr>
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<tr><td class="mdescLeft"> </td><td class="mdescRight">loads the 'closed' tickets query into the objects attributes. <a href="#af2a9b20ac9dc0e1992f717abbb418be7"></a><br/></td></tr>
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<tr><td class="memItemLeft" align="right" valign="top"> </td><td class="memItemRight" valign="bottom"><a class="el" href="classTicket__Queue.html#ad88848edf9a9132eb0cfcac904a8459f">loadToDoTickets</a> ($user_id)</td></tr>
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<tr><td class="mdescLeft"> </td><td class="mdescRight">loads the 'todo' tickets query & params into the objects attributes. <a href="#ad88848edf9a9132eb0cfcac904a8459f"></a><br/></td></tr>
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<tr><td class="memItemLeft" align="right" valign="top"> </td><td class="memItemRight" valign="bottom"><a class="el" href="classTicket__Queue.html#a348c76f7ae32437b7e91b57671d6f33d">loadAssignedandWaiting</a> ($user_id)</td></tr>
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<tr><td class="mdescLeft"> </td><td class="mdescRight">loads the 'tickets asssigned to a user and waiting on support' query & params into the objects attributes. <a href="#a348c76f7ae32437b7e91b57671d6f33d"></a><br/></td></tr>
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<tr><td class="memItemLeft" align="right" valign="top"> </td><td class="memItemRight" valign="bottom"><a class="el" href="classTicket__Queue.html#af077496b6071af47c19a873bf025c1f3">createQueue</a> ($userid, $groupid, $what, $how, $who)</td></tr>
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<tr><td class="mdescLeft"> </td><td class="mdescRight">loads the 'created' query & params into the objects attributes. <a href="#af077496b6071af47c19a873bf025c1f3"></a><br/></td></tr>
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<tr><td class="memItemLeft" align="right" valign="top"> </td><td class="memItemRight" valign="bottom"><a class="el" href="classTicket__Queue.html#a55f162785567258fe5138af282e588c2">getQuery</a> ()</td></tr>
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<tr><td class="mdescLeft"> </td><td class="mdescRight">get query attribute of the object. <a href="#a55f162785567258fe5138af282e588c2"></a><br/></td></tr>
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<tr><td class="memItemLeft" align="right" valign="top"> </td><td class="memItemRight" valign="bottom"><a class="el" href="classTicket__Queue.html#ae32cd7c32721b02d676bb63b4b1366db">getParams</a> ()</td></tr>
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<tr><td class="mdescLeft"> </td><td class="mdescRight">get params attribute of the object. <a href="#ae32cd7c32721b02d676bb63b4b1366db"></a><br/></td></tr>
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<tr><td colspan="2"><h2><a name="pri-attribs"></a>
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Private Attributes</h2></td></tr>
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<tr><td class="memItemLeft" align="right" valign="top"> </td><td class="memItemRight" valign="bottom"><a class="el" href="classTicket__Queue.html#af59a5f7cd609e592c41dc3643efd3c98">$query</a></td></tr>
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<tr><td class="mdescLeft"> </td><td class="mdescRight">The query that loads specific tickets. <a href="#af59a5f7cd609e592c41dc3643efd3c98"></a><br/></td></tr>
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<tr><td class="memItemLeft" align="right" valign="top"> </td><td class="memItemRight" valign="bottom"><a class="el" href="classTicket__Queue.html#afe68e6fbe7acfbffc0af0c84a1996466">$params</a></td></tr>
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<tr><td class="mdescLeft"> </td><td class="mdescRight">The parameter array that's being needed by the query. <a href="#afe68e6fbe7acfbffc0af0c84a1996466"></a><br/></td></tr>
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</table>
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<hr/><a name="details" id="details"></a><h2>Detailed Description</h2>
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<div class="textblock"><p>Data class that holds a lot of queries that load specific tickets. </p>
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<p>These queries are being used by the ticket_queue_handler class. An object of this class holds 2 attributes: the query and the params used for the query. </p>
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<dl class="author"><dt><b>Author:</b></dt><dd>Daan Janssens, mentored by Matthew Lagoe </dd></dl>
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</div><hr/><h2>Member Function Documentation</h2>
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<a class="anchor" id="af077496b6071af47c19a873bf025c1f3"></a><!-- doxytag: member="Ticket_Queue::createQueue" ref="af077496b6071af47c19a873bf025c1f3" args="($userid, $groupid, $what, $how, $who)" -->
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<div class="memitem">
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<div class="memproto">
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<table class="memname">
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<tr>
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<td class="memname"><a class="el" href="classTicket__Queue.html#af077496b6071af47c19a873bf025c1f3">createQueue</a> </td>
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<td>(</td>
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<td class="paramtype">$ </td>
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<td class="paramname"><em>userid</em>, </td>
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</tr>
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<tr>
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<td class="paramkey"></td>
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<td></td>
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<td class="paramtype">$ </td>
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<td class="paramname"><em>groupid</em>, </td>
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</tr>
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<tr>
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<td class="paramkey"></td>
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<td></td>
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<td class="paramtype">$ </td>
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<td class="paramname"><em>what</em>, </td>
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</tr>
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<tr>
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<td class="paramkey"></td>
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<td></td>
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<td class="paramtype">$ </td>
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<td class="paramname"><em>how</em>, </td>
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</tr>
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<tr>
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<td class="paramkey"></td>
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<td></td>
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<td class="paramtype">$ </td>
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<td class="paramname"><em>who</em> </td>
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</tr>
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<tr>
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<td></td>
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<td>)</td>
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<td></td><td></td>
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</tr>
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</table>
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</div>
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<div class="memdoc">
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<p>loads the 'created' query & params into the objects attributes. </p>
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<p>This function creates dynamically a query based on the selected features. </p>
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<dl class="params"><dt><b>Parameters:</b></dt><dd>
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<table class="params">
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<tr><td class="paramname">$who</td><td>specifies if we want to user the user_id or group_id to form the query. </td></tr>
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<tr><td class="paramname">$userid</td><td>the user's id to whom the tickets should be assigned/not assigned </td></tr>
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<tr><td class="paramname">$groupid</td><td>the group's id to whom the tickets should be forwarded/not forwarded </td></tr>
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<tr><td class="paramname">$what</td><td>specifies what kind of tickets we want to return: waiting for support, waiting on user, closed </td></tr>
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<tr><td class="paramname">$how</td><td>specifies if the tickets should be or shouldn't be assigned/forwarded to the group/user selected. </td></tr>
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</table>
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</dd>
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</dl>
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</div>
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</div>
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<a class="anchor" id="ae32cd7c32721b02d676bb63b4b1366db"></a><!-- doxytag: member="Ticket_Queue::getParams" ref="ae32cd7c32721b02d676bb63b4b1366db" args="()" -->
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<div class="memitem">
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<div class="memproto">
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<table class="memname">
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<tr>
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<td class="memname"><a class="el" href="classTicket__Queue.html#ae32cd7c32721b02d676bb63b4b1366db">getParams</a> </td>
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<td>(</td>
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<td class="paramname"></td><td>)</td>
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<td></td>
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</tr>
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</table>
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</div>
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<div class="memdoc">
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<p>get params attribute of the object. </p>
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</div>
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</div>
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<a class="anchor" id="a55f162785567258fe5138af282e588c2"></a><!-- doxytag: member="Ticket_Queue::getQuery" ref="a55f162785567258fe5138af282e588c2" args="()" -->
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<div class="memitem">
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<div class="memproto">
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<table class="memname">
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<tr>
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<td class="memname"><a class="el" href="classTicket__Queue.html#a55f162785567258fe5138af282e588c2">getQuery</a> </td>
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<td>(</td>
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<td class="paramname"></td><td>)</td>
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<td></td>
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</tr>
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</table>
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</div>
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<div class="memdoc">
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<p>get query attribute of the object. </p>
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</div>
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</div>
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<a class="anchor" id="af2a9b20ac9dc0e1992f717abbb418be7"></a><!-- doxytag: member="Ticket_Queue::loadAllClosedTickets" ref="af2a9b20ac9dc0e1992f717abbb418be7" args="()" -->
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<div class="memitem">
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<div class="memproto">
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<table class="memname">
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<tr>
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<td class="memname"><a class="el" href="classTicket__Queue.html#af2a9b20ac9dc0e1992f717abbb418be7">loadAllClosedTickets</a> </td>
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<td>(</td>
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<td class="paramname"></td><td>)</td>
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<td></td>
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</tr>
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</table>
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</div>
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<div class="memdoc">
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<p>loads the 'closed' tickets query into the objects attributes. </p>
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</div>
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</div>
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<a class="anchor" id="a771627a0bd387cd666474a6ef0d5eaaf"></a><!-- doxytag: member="Ticket_Queue::loadAllNotAssignedTickets" ref="a771627a0bd387cd666474a6ef0d5eaaf" args="()" -->
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<div class="memitem">
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<div class="memproto">
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<table class="memname">
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<tr>
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<td class="memname"><a class="el" href="classTicket__Queue.html#a771627a0bd387cd666474a6ef0d5eaaf">loadAllNotAssignedTickets</a> </td>
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<td>(</td>
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<td class="paramname"></td><td>)</td>
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<td></td>
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</tr>
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</table>
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</div>
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<div class="memdoc">
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<p>loads the not yet assigned tickets query into the objects attributes. </p>
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</div>
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</div>
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<a class="anchor" id="a3a1cf8a88a3604e093f7d276050f1c49"></a><!-- doxytag: member="Ticket_Queue::loadAllOpenTickets" ref="a3a1cf8a88a3604e093f7d276050f1c49" args="()" -->
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<div class="memitem">
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<div class="memproto">
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<table class="memname">
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<tr>
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<td class="memname"><a class="el" href="classTicket__Queue.html#a3a1cf8a88a3604e093f7d276050f1c49">loadAllOpenTickets</a> </td>
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<td>(</td>
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<td class="paramname"></td><td>)</td>
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<td></td>
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</tr>
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</table>
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</div>
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<div class="memdoc">
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<p>loads the 'all open' tickets query into the objects attributes. </p>
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</div>
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</div>
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<a class="anchor" id="a80542bde30a8a589f1d088422cb7719b"></a><!-- doxytag: member="Ticket_Queue::loadAllTickets" ref="a80542bde30a8a589f1d088422cb7719b" args="()" -->
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<div class="memitem">
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<div class="memproto">
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<table class="memname">
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<tr>
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<td class="memname"><a class="el" href="classTicket__Queue.html#a80542bde30a8a589f1d088422cb7719b">loadAllTickets</a> </td>
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<td>(</td>
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<td class="paramname"></td><td>)</td>
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<td></td>
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</tr>
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</table>
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</div>
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<div class="memdoc">
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<p>loads the 'all' tickets query into the objects attributes. </p>
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</div>
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</div>
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<a class="anchor" id="a348c76f7ae32437b7e91b57671d6f33d"></a><!-- doxytag: member="Ticket_Queue::loadAssignedandWaiting" ref="a348c76f7ae32437b7e91b57671d6f33d" args="($user_id)" -->
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<div class="memitem">
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<div class="memproto">
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<table class="memname">
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<tr>
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<td class="memname"><a class="el" href="classTicket__Queue.html#a348c76f7ae32437b7e91b57671d6f33d">loadAssignedandWaiting</a> </td>
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<td>(</td>
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<td class="paramtype">$ </td>
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<td class="paramname"><em>user_id</em></td><td>)</td>
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<td></td>
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</tr>
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</table>
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</div>
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<div class="memdoc">
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<p>loads the 'tickets asssigned to a user and waiting on support' query & params into the objects attributes. </p>
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<dl class="params"><dt><b>Parameters:</b></dt><dd>
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<table class="params">
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<tr><td class="paramname">$user_id</td><td>the user's id to whom the tickets should be assigned </td></tr>
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</table>
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</dd>
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</dl>
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</div>
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</div>
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<a class="anchor" id="ad88848edf9a9132eb0cfcac904a8459f"></a><!-- doxytag: member="Ticket_Queue::loadToDoTickets" ref="ad88848edf9a9132eb0cfcac904a8459f" args="($user_id)" -->
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<div class="memitem">
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<div class="memproto">
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<table class="memname">
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<tr>
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<td class="memname"><a class="el" href="classTicket__Queue.html#ad88848edf9a9132eb0cfcac904a8459f">loadToDoTickets</a> </td>
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<td>(</td>
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<td class="paramtype">$ </td>
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<td class="paramname"><em>user_id</em></td><td>)</td>
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<td></td>
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</tr>
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</table>
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</div>
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<div class="memdoc">
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<p>loads the 'todo' tickets query & params into the objects attributes. </p>
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<p>first: find the tickets assigned to the user with status = waiting on support, second find all not assigned tickets that aren't forwarded yet. find all tickets assigned to someone else witht status waiting on support, with timestamp of last reply > 1 day, find all non-assigned tickets forwarded to the support groups to which that user belongs </p>
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<dl class="params"><dt><b>Parameters:</b></dt><dd>
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<table class="params">
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<tr><td class="paramname">$user_id</td><td>the user's id to whom the tickets should be assigned </td></tr>
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</table>
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</dd>
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</dl>
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</div>
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</div>
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<hr/><h2>Field Documentation</h2>
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<a class="anchor" id="afe68e6fbe7acfbffc0af0c84a1996466"></a><!-- doxytag: member="Ticket_Queue::$params" ref="afe68e6fbe7acfbffc0af0c84a1996466" args="" -->
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<div class="memitem">
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<div class="memproto">
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<table class="memname">
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<tr>
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<td class="memname">$params<code> [private]</code></td>
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</tr>
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</table>
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</div>
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<div class="memdoc">
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<p>The parameter array that's being needed by the query. </p>
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</div>
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</div>
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<a class="anchor" id="af59a5f7cd609e592c41dc3643efd3c98"></a><!-- doxytag: member="Ticket_Queue::$query" ref="af59a5f7cd609e592c41dc3643efd3c98" args="" -->
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<div class="memitem">
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<div class="memproto">
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<table class="memname">
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<tr>
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<td class="memname">$query<code> [private]</code></td>
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</tr>
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</table>
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</div>
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<div class="memdoc">
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<p>The query that loads specific tickets. </p>
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</div>
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</div>
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<hr/>The documentation for this class was generated from the following file:<ul>
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<li>/home/daan/ryzom/ryzomcore/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/<a class="el" href="ticket__queue_8php.html">ticket_queue.php</a></li>
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</ul>
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</a> 1.7.6.1
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