285 lines
10 KiB
Smarty
285 lines
10 KiB
Smarty
{block name=content}
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<tr><td>
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<table width="100%" cellspacing="0" cellpadding="0" border="0">
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<tr bgcolor="{$second_menu_bg_color}" valign="middle">
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<td>
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<table>
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<tr>
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<td>
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<table cellspacing="0" cellpadding="4">
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<tr>
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{if isset($isMod) and $isMod eq "TRUE"}<td valign="middle" nowrap><a href="{$ingame_webpath}?page=show_ticket_log&id={$ticket_tId}">Show Ticket Log</a></td>{/if}
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<td valign="middle" nowrap><a href="{$ingame_webpath}?page=createticket&user_id={$ticket_author}">Send Other Ticket</a></td>
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{if $hasInfo}<td valign="middle" nowrap><a href="{$ingame_webpath}?page=show_ticket_info&id={$ticket_tId}">Show Additional Info</a></td>{/if}
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</tr>
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</table>
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</td>
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</tr>
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</table>
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</td>
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</tr>
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<tr>
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<td height="3" bgcolor="#000000"></td>
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</tr>
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</table>
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</td></tr>
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<tr><td>
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<table width="100%" bgcolor="{$title_bg_color}" cellspacing="2">
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<tr><td height="7"></td><td></td></tr>
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<tr>
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<td width="3%"></td>
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<td width="100%" height="12" valign="middle"><h1>[{$t_title}-#{$ticket_tId}] {$ticket_title}</h1></td>
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</tr>
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<tr>
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<td height="5"></td><td></td>
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</tr>
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</table>
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</td></tr>
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<tr><td>
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<table width="100%" cellspacing="0" cellpadding="0" border="0">
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<tr bgcolor="#000000" valign="middle">
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<td>
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<table>
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<tr><td height="8"></td></tr>
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</table>
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</td>
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</tr>
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<tr><td height="2"></td></tr>
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<tr><td height="1" bgcolor="#000000"></td></tr>
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<tr><td height="10"></td></tr>
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<tr valign="middle">
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<td>
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<table width="100%" height="100%" cellpadding="10">
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<tr><td>
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<table width="100%" bgcolor="{$main_tbl_color}" border="2">
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<tr><td>
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<table cellpadding="10" width="100%">
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<tr><td>
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<table cellpadding="5" width="100%">
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<tr><td>
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<table cellpadding="1" bgcolor="{$normal_tbl_color}" border="2" width="100%">
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<tr><td>
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<table cellpadding="3" width="100%">
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<tr>
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<td><font color="{$info_color}">Submitted: </font>{$ticket_timestamp}</td>
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<td><font color="{$info_color}">Last Updated: </font>{$ticket_lastupdate}</td>
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<td><font color="{$info_color}">Status: </font>{if $ticket_status neq 3}<font color="green">Open</font>{/if} {if $ticket_status eq 3} <font color="red">{$ticket_statustext}</font>{else}{$ticket_statustext} {/if}</td>
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</tr>
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<tr>
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<td><font color="{$info_color}">Category: </font>{$ticket_category}</td>
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<td><font color="{$info_color}">Priority </font>{$ticket_prioritytext}</td>
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<td><font color="{$info_color}">Support Group: </font>
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<span class="label label-info">
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{if $ticket_forwardedGroupName eq "0"}
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{$public_sgroup}
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{else}
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<a href="{$ingame_webpath}?page=show_sgroup&id={$ticket_forwardedGroupId}"><font color="white">{$ticket_forwardedGroupName}</font></a>
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{/if}
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</span>
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</td>
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</tr>
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<tr>
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<td><font color="{$info_color}">Assigned To: </font>{if $ticket_assignedTo neq ""} <a href="{$ingame_webpath}?page=show_user&id={$ticket_assignedTo}">{$ticket_assignedToText}</a>{else} {$not_assigned} {/if}</td>
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<td></td>
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<td></td>
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</tr>
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</table>
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</td></tr>
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</table>
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</td></tr>
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<tr><td>
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<table cellpadding="1" bgcolor="{$normal_tbl_color}" border="2" width="100%">
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{foreach from=$ticket_replies item=reply}
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<tr>
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<td {if $reply.permission gt '1'} {if $reply.hidden eq 0} bgcolor="{$team_reply_tbl_color}"{else if $reply.hidden eq 1} bgcolor="{$hidden_reply_tbl_color}"{/if}{/if}>
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<table cellpadding="3">
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<tr><td>
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<p>
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<font color="{$info_color}"> {$reply.timestamp}</font>
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{if $reply.permission eq '1'}
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<span class="label label-success"><strong><i class="icon-user icon-white"></i>{if isset($isMod) and $isMod eq "TRUE"} <a href="index.php?page=show_user&id={$reply.authorExtern}"><font color="white"> {$reply.author}</font>{else} {$reply.author} {/if}</a></strong></span>
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{else if $reply.permission gt '1'}
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<span class="label label-warning"><strong><i class="icon-star icon-white"></i>{if isset($isMod) and $isMod eq "TRUE"} <a href="index.php?page=show_user&id={$reply.authorExtern}"><font color="{$team_color}"> {$reply.author}</font>{else} {$reply.author} {/if}</a></strong></span>
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{/if}
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</p>
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<p><pre>{$reply.replyContent}</pre></p>
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</td></tr>
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</table>
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</td>
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</tr>
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{/foreach}
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{if $ticket_status eq 3}
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<tr>
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<td bgcolor="{$closed_tbl_color}">
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<table cellpadding="4">
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<tr><td>
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<p><pre><h4>[Ticket is closed]</h4></pre></p>
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</td></tr>
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</table>
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</td>
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</tr>
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{/if}
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<tr>
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<td>
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<form id="reply" class="form-vertical" method="post" action="{$ingame_webpath}">
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<table cellpadding="4">
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<tr><td height="5"></td></tr>
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<tr>
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<td>
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<p><h4>{$t_reply}:</h4></p>
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</td>
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</tr>
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{if $ticket_status neq 3}
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<tr>
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<td><textarea cols="50" id="Content" name="Content"><br><br><br></textarea></td>
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</tr>
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{if isset($isMod) and $isMod eq "TRUE"}
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<tr>
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<td><input type="checkbox" name="hidden">Hide reply for user.</td>
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</tr>
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{/if}
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{/if}
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<tr>
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<td>
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{if isset($isMod) and $isMod eq "TRUE"}
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<table>
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<tr>
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<td>
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Change status to
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<select name="ChangeStatus">
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{foreach from=$statusList key=k item=v}
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<option value="{$k}">{$v}</option>
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{/foreach}
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</select>
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</td>
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<td>
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Change priority to
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<select name="ChangePriority">
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{foreach from=$ticket_priorities key=k item=v}
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<option value="{$k}" {if $k eq $ticket_priority}selected="selected"{/if}>{$v}</option>
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{/foreach}
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</select>
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</td>
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</tr>
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</table>
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{/if}
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</td>
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</tr>
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<tr>
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<td>
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<input type="hidden" name="function" value="reply_on_ticket">
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<input type="hidden" name="ticket_id" value="{$ticket_id}">
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<input type="submit" value="{$t_send}"/>
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</td>
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</tr>
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</table>
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</form>
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</td>
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</tr>
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</table>
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</td></tr>
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{if isset($isMod) and $isMod eq "TRUE"}
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<tr><td>
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<table cellpadding="1" bgcolor="{$normal_tbl_color}" border="2" width="100%">
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<tr><td>
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<table cellpadding="3" width="100%">
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<tr>
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<td>
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<p>
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Ticket Assigning:
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{if $ticket_assignedTo eq 0}
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<form id="assign_ticket" method="post" action="{$ingame_webpath}?page=show_ticket&id={$ticket_tId}">
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<input type="hidden" name="ticket_id" value="{$ticket_tId}">
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<input type="hidden" name="action" value="assignTicket">
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<input type="submit" value="Assign Ticket"/>
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</form>
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{else if $ticket_assignedTo eq $user_id}
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<form id="assign_ticket" method="post" action="{$ingame_webpath}?page=show_ticket&id={$ticket_tId}">
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<input type="hidden" name="ticket_id" value="{$ticket_tId}">
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<input type="hidden" name="action" value="unAssignTicket">
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<input type="submit"value="Remove Assign"/>
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</form>
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{/if}
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</p>
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{if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_ASSIGNED"}
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<p>
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<font color="green">{$success_assigned}</font>
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</p>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_UNASSIGNED"}
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<p>
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<font color="green">{$success_unassigned}</font>
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</p>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
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<p>
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<font color="red">{$ticket_not_existing}</font>
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</p>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "ALREADY_ASSIGNED"}
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<p>
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<font color="red">{$ticket_already_assigned}</font>
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</p>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "NOT_ASSIGNED"}
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<p>
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<font color="red">{$ticket_not_assigned}</font>
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</p>
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{/if}
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</td>
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<td>
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<p>
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Forward to Group:
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<form id="forward" method="post" action="{$ingame_webpath}?page=show_ticket&id={$ticket_tId}" >
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<select name="group">
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<option></option>
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{foreach from=$sGroups key=k item=v}
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<option value="{$k}">{$v}</option>
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{/foreach}
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</select>
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<input type="hidden" name="ticket_id" value="{$ticket_tId}">
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<input type="hidden" name="action" value="forward">
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<input type="submit"value="Forward"/>
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</form>
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</p>
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{if isset($ACTION_RESULT) and $ACTION_RESULT eq "INVALID_SGROUP"}
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<p>
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<font color="red">{$invalid_sgroup}</font>
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</p>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
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<p>
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<font color="red">{$ticket_not_existing}</font>
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</p>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_FORWARDED"}
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<p>
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<font color="green">{$success_forwarded}</font>
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</p>
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{/if}
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</td>
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</tr>
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</table>
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</td></tr>
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</table>
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</td></tr>
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<tr><td>
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{/if}
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</table>
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</td></tr>
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</table>
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</td></tr>
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</table>
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</td></tr>
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</table>
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</td>
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</tr>
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</table>
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</td></tr>
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{/block}
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