190 lines
8.5 KiB
Smarty
190 lines
8.5 KiB
Smarty
{block name=content}
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<div class="row-fluid sortable ui-sortable">
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<div class="box span9">
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<div class="box-header well" data-original-title="">
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<h2><i class="icon-tag"></i> Ticket Queue {$queue_view}</h2>
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</div>
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<div class="box-content">
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<div class="row-fluid">
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<legend>Tickets</legend>
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<div class="alert alert-info">
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<form id="create_queue" class="form-vertical" method="post" action="index.php?page=show_queue&get=create" style="margin:0px 0px 0px;">
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Show
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<select style="width: 136px;" name="what">
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<option value="all" {if isset($prev_created_what) AND $prev_created_what eq "all"}selected="selected"{/if}>all</option>
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<option value="waiting_for_support" {if isset($prev_created_what) AND $prev_created_what eq "waiting_for_support"}selected="selected"{/if}>waiting for support</option>
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<option value="waiting_for_users" {if isset($prev_created_what) AND $prev_created_what eq "waiting_for_users"}selected="selected"{/if}>waiting for user</option>
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<option value="closed" {if isset($prev_created_what) AND $prev_created_what eq "closed"}selected="selected"{/if}>closed</option>
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</select>
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tickets
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<select style="width: 110px;" name="how">
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<option value="assigned" {if isset($prev_created_how) AND $prev_created_how eq "assigned"}selected="selected"{/if}>assigned</option>
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<option value="not_assigned" {if isset($prev_created_how) AND $prev_created_how eq "not_assigned"}selected="selected"{/if}>not assigned</option>
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<option value="both" {if isset($prev_created_how) AND $prev_created_how eq "both"}selected="selected"{/if}>both</option>
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</select>
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to
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<select style="width: 140px;" name="who" onchange="aimedforwhochanged(this.value);">
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<option value="user" {if isset($prev_created_who) AND $prev_created_who eq "user"}selected="selected"{/if}>user</option>
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<option value="support_group" {if isset($prev_created_who) AND $prev_created_who eq "support_group"}selected="selected"{/if}>support group</option>
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</select>
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<span id="userList" {if isset($prev_created_who) AND $prev_created_who eq "user"}style="display:inline;"{else if isset($prev_created_who) AND $prev_created_who eq "support_group"}style="display:none;"{else}style="display:inline;"{/if}>
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<select style="width: 140px;" name="userid">
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{foreach from=$teamlist item=member}
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<option value="{$member.tUserId}" {if isset($prev_created_userid)} {if $prev_created_userid eq $member.tUserId}selected="selected"{/if}{else if $user_id eq $member.tUserId}selected="selected"{/if}>{$member.name}</option>
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{/foreach}
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</select>
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</span>
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<span id="supportGroupList" {if isset($prev_created_who) AND $prev_created_who eq "user"}style="display:none;"{else if isset($prev_created_who) AND $prev_created_who eq "support_group"}style="display:inline;"{else}style="display:none;"{/if}>
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<select style="width: 140px;" name="groupid">
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{foreach from=$grouplist item=group}
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<option value="{$group.sGroupId}" {if isset($prev_created_groupid) AND $prev_created_groupid eq $group.sGroupId}selected="selected"{/if}>{$group.name}</option>
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{/foreach}
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</select>
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</span>
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<input type="hidden" name="action" value="create_queue">
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<button type="submit" class="btn btn-primary" style="bottom:4px; position:relative;" ><i class="icon-tag icon-white"></i> View</button>
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</form>
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</div>
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{if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_ASSIGNED"}
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<div class="alert alert-success">
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{$success_assigned}
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</div>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_UNASSIGNED"}
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<div class="alert alert-success">
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{$success_unassigned}
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</div>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
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<div class="alert alert-error">
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{$ticket_not_existing}
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</div>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "ALREADY_ASSIGNED"}
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<div class="alert alert-error">
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{$ticket_already_assigned}
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</div>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "NOT_ASSIGNED"}
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<div class="alert alert-error">
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{$ticket_not_assigned}
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</div>
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{/if}
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<table class="table table-striped table-bordered">
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<thead>
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<tr>
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<th>ID</th>
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<th>Title</th>
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<th>Assigned</th>
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<th>Timestamp</th>
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<th>Category</th>
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<th>Status</th>
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<th>SupportGroup</th>
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<th>Actions</th>
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</tr>
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</thead>
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<tbody>
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{foreach from=$tickets item=ticket}
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<tr>
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<td>{$ticket.tId}</td>
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<td><a href ="index.php?page=show_ticket&id={$ticket.tId}">{$ticket.title}</a></td>
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<td>{if $ticket.assignedText neq ""} <a href="index.php?page=show_user&id={$ticket.assigned}">{$ticket.assignedText} {else}<i> {$not_assigned}</i> {/if}</td>
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<td class="center"><span title="{$ticket.timestamp_elapsed}" data-rel="tooltip" data-placement="right">{$ticket.timestamp}</span></td>
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<td class="center">{$ticket.category}</td>
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<td class="center"><span class="label {if $ticket.status eq 0}label-success{else if $ticket.status eq 1}label-warning{else if $ticket.status eq 2}label-important{/if}">{if $ticket.status eq 0} <i class="icon-exclamation-sign icon-white"></i>{/if} {$ticket.statusText}</span></td>
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<td class="center">
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{if $ticket.forwardedGroupName eq "0"}
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<i>{$public_sgroup}</i>
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{else}
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<span class="label label-info"><a href="index.php?page=show_sgroup&id={$ticket.forwardedGroupId}"><font color="white">{$ticket.forwardedGroupName}</font></a></span>
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{/if}
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</td>
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<td>
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{if $ticket.assigned eq 0}
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<form id="assign_ticket" class="form-vertical" method="post" action="{$getURL}" style="margin:0px 0px 0px;">
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<input type="hidden" name="ticket_id" value="{$ticket.tId}">
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<input type="hidden" name="action" value="assignTicket">
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<button type="submit" class="btn btn-primary" ><i class="icon-flag icon-white"></i> Assign Ticket</button>
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</form>
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{else if $ticket.assigned eq $user_id}
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<form id="assign_ticket" class="form-vertical" method="post" action="{$getURL}" style="margin:0px 0px 0px;">
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<input type="hidden" name="ticket_id" value="{$ticket.tId}">
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<input type="hidden" name="action" value="unAssignTicket">
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<button type="submit" class="btn btn-warning" ><i class="icon-remove icon-white"></i> Remove Assign</button>
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</form>
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{/if}
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</td>
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</tr>
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{/foreach}
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</tbody>
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</table>
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<div style="width: 300px; margin:0px auto;">
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<ul class="pagination">
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<li><a href="{$pagination_base_link}&pagenum=1">«</a></li>
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{foreach from=$links item=link}
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<li {if $link == $currentPage}class="active"{/if}><a href="{$pagination_base_link}&pagenum={$link}">{$link}</a></li>
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{/foreach}
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<li><a href="{$pagination_base_link}&pagenum={$lastPage}">»</a></li>
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</ul>
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</div>
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</div>
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</div>
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</div><!--/span-->
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<div class="box span3">
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<div class="box-header well" data-original-title="">
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<h2><i class="icon-th"></i>Actions</h2>
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</div>
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<div class="box-content">
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<div class="row-fluid">
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<div class="btn-group">
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<button class="btn btn-primary btn-large dropdown-toggle" data-toggle="dropdown">Actions<span class="caret"></span></button>
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<ul class="dropdown-menu">
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<li class="divider"></li>
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<li><a href="index.php?page=show_queue&get=todo">Todo tickets</a></li>
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<li><a href="index.php?page=show_queue&get=all">All tickets</a></li>
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<li><a href="index.php?page=show_queue&get=all_open">All open tickets</a></li>
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<li><a href="index.php?page=show_queue&get=archive">Ticket Archive</a></li>
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<li><a href="index.php?page=show_queue&get=not_assigned">Not Assigned Tickets</a></li>
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<li class="divider"></li>
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</ul>
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</div>
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</div>
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</div>
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</div><!--/span-->
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</div><!--/row-->
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<!----- /javascript for this page -->
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<script type="text/javascript">
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function aimedforwhochanged(value)
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{
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if (value == "user")
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{
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//hide the supportGroupList span
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var elem = document.getElementById("supportGroupList");
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elem.style.display="none";
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var elem2 = document.getElementById("userList");
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elem2.style.display="inline";
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}
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else if(value == "support_group")
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{
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//hide the userList span
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var elem = document.getElementById("supportGroupList");
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elem.style.display= "inline";
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var elem2 = document.getElementById("userList");
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elem2.style.display="none";
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}
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}
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</script>
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{/block}
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