248 lines
8.4 KiB
PHP
248 lines
8.4 KiB
PHP
<?php
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/**
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* handles functions related to replies on tickets.
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* @author Daan Janssens, mentored by Matthew Lagoe
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*/
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class Ticket_Reply{
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private $tReplyId; /**< The id of the reply */
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private $ticket; /**< the ticket id related to the reply */
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private $content; /**< the content of the reply */
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private $author; /**< The id of the user that made the reply */
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private $timestamp; /**< The timestamp of the reply */
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private $hidden; /**< indicates if reply should be hidden for normal users or not */
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////////////////////////////////////////////Functions////////////////////////////////////////////////////
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/**
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* return constructed element based on TReplyId.
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* @param $id the Id the reply we want to load.
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* @return the loaded object.
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*/
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public static function constr_TReplyId( $id) {
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$instance = new self();
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$instance->setTReplyId($id);
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return $instance;
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}
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/**
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* return all replies on a specific ticket.
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* @param $ticket_id the id of the ticket of which we want the replies.
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* @param $view_as_admin if the browsing user is an admin/mod it should be 1, this will also show the hidden replies.
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* @return an array with ticket_reply objects (beware the author and content are objects on their own, not integers!)
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*/
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public static function getRepliesOfTicket( $ticket_id, $view_as_admin) {
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$dbl = new DBLayer("lib");
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$statement = $dbl->execute("SELECT * FROM ticket_reply INNER JOIN ticket_content INNER JOIN ticket_user ON ticket_reply.Content = ticket_content.TContentId and ticket_reply.Ticket=:id and ticket_user.TUserId = ticket_reply.Author ORDER BY ticket_reply.TReplyId ASC", array('id' => $ticket_id));
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$row = $statement->fetchAll();
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$result = Array();
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foreach($row as $tReply){
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//only add hidden replies if the user is a mod/admin
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if(! $tReply['Hidden'] || $view_as_admin){
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//load author
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$instanceAuthor = Ticket_User::constr_TUserId($tReply['Author']);
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$instanceAuthor->setExternId($tReply['ExternId']);
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$instanceAuthor->setPermission($tReply['Permission']);
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//load content
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$instanceContent = new Ticket_Content();
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$instanceContent->setTContentId($tReply['TContentId']);
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$instanceContent->setContent($tReply['Content']);
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//load reply and add the author and content object in it.
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$instanceReply = new self();
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$instanceReply->setTReplyId($tReply['TReplyId']);
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$instanceReply->setTimestamp($tReply['Timestamp']);
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$instanceReply->setAuthor($instanceAuthor);
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$instanceReply->setTicket($ticket_id);
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$instanceReply->setContent($instanceContent);
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$instanceReply->setHidden($tReply['Hidden']);
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$result[] = $instanceReply;
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}
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}
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return $result;
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}
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/**
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* creates a new reply on a ticket.
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* Creates a ticket_content entry and links it with a new created ticket_reply, a log entry will be written about this.
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* In case the ticket creator replies on a ticket, he will set the status by default to 'waiting on support'.
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* @param $content the content of the reply
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* @param $author the id of the reply creator.
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* @param $ticket_id the id of the ticket of which we want the replies.
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* @param $hidden should be 0 or 1
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* @param $ticket_creator the ticket's starter his id.
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*/
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public static function createReply($content, $author, $ticket_id , $hidden, $ticket_creator){
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$ticket_content = new Ticket_Content();
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$ticket_content->setContent($content);
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$ticket_content->create();
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$content_id = $ticket_content->getTContentId();
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$ticket_reply = new Ticket_Reply();
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$ticket_reply->set(Array('Ticket' => $ticket_id,'Content' => $content_id,'Author' => $author, 'Hidden' => $hidden));
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$ticket_reply->create();
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$reply_id = $ticket_reply->getTReplyId();
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if($ticket_creator == $author){
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Ticket::updateTicketStatus( $ticket_id, 1, $author);
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}
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Ticket_Log::createLogEntry( $ticket_id, $author, 4, $reply_id);
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}
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////////////////////////////////////////////Methods////////////////////////////////////////////////////
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/**
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* A constructor.
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* Empty constructor
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*/
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public function __construct() {
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}
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/**
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* sets the object's attributes.
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* @param $values should be an array.
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*/
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public function set($values){
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$this->setTicket($values['Ticket']);
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$this->setContent($values['Content']);
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$this->setAuthor($values['Author']);
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if(isset($values['Timestamp'])){
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$this->setTimestamp($values['Timestamp']);
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}
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if(isset($values['Hidden'])){
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$this->setHidden($values['Hidden']);
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}
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}
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/**
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* creates a new 'ticket_reply' entry.
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* this method will use the object's attributes for creating a new 'ticket_reply' entry in the database (the now() function will create the timestamp).
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*/
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public function create(){
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$dbl = new DBLayer("lib");
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$this->tReplyId = $dbl->executeReturnId("ticket_reply", Array('Ticket' => $this->ticket, 'Content' => $this->content, 'Author' => $this->author, 'Hidden' => $this->hidden), array('Timestamp'=>'now()'));
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}
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/**
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* loads the object's attributes.
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* loads the object's attributes by giving a ticket_reply's id.
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* @param $id the id of the ticket_reply that should be loaded
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*/
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public function load_With_TReplyId( $id) {
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$dbl = new DBLayer("lib");
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$statement = $dbl->select("ticket_reply", array('id' => $id), "TReplyId=:id");
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$row = $statement->fetch();
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$this->tReplyId = $row['TReplyId'];
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$this->ticket = $row['Ticket'];
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$this->content = $row['Content'];
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$this->author = $row['Author'];
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$this->timestamp = $row['Timestamp'];
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$this->hidden = $row['Hidden'];
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}
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/**
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* updates a ticket_reply entry based on the objects attributes.
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*/
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public function update(){
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$dbl = new DBLayer("lib");
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$dbl->update("ticket", Array('Ticket' => $this->ticket, 'Content' => $this->content, 'Author' => $this->author, 'Timestamp' => $this->timestamp, 'Hidden' => $this->hidden), "TReplyId=$this->tReplyId, ");
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}
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////////////////////////////////////////////Getters////////////////////////////////////////////////////
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/**
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* get ticket attribute of the object.
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*/
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public function getTicket(){
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return $this->ticket;
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}
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/**
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* get content attribute of the object.
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*/
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public function getContent(){
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return $this->content;
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}
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/**
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* get author attribute of the object.
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*/
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public function getAuthor(){
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return $this->author;
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}
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/**
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* get timestamp attribute of the object.
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* The output format is defined by the Helpers class function, outputTime().
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*/
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public function getTimestamp(){
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return Helpers::outputTime($this->timestamp);
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}
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/**
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* get tReplyId attribute of the object.
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*/
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public function getTReplyId(){
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return $this->tReplyId;
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}
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/**
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* get hidden attribute of the object.
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*/
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public function getHidden(){
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return $this->hidden;
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}
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////////////////////////////////////////////Setters////////////////////////////////////////////////////
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/**
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* set ticket attribute of the object.
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* @param $t integer id of the ticket
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*/
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public function setTicket($t){
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$this->ticket = $t;
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}
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/**
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* set content attribute of the object.
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* @param $c integer id of the ticket_content entry
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*/
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public function setContent($c){
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$this->content = $c;
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}
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/**
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* set author attribute of the object.
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* @param $a integer id of the user
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*/
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public function setAuthor($a){
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$this->author = $a;
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}
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/**
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* set timestamp attribute of the object.
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* @param $t timestamp of the reply
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*/
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public function setTimestamp($t){
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$this->timestamp = $t;
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}
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/**
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* set tReplyId attribute of the object.
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* @param $i integer id of the ticket_reply
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*/
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public function setTReplyId($i){
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$this->tReplyId = $i;
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}
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/**
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* set hidden attribute of the object.
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* @param $h should be 0 or 1
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*/
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public function setHidden($h){
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$this->hidden = $h;
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}
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}
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