{block name=content}
Tickets Waiting for Direct Action
{$nrAssignedWaiting}
Tickets Todo
{$nrToDo}
Newest Ticket
{if $newestTicketId != null}{$newestTicketTitle}{else}No Tickets!{/if}
Total amount of Tickets
{$nrTotalTickets}

{$home_title}

{$home_info}

This is the GSOC project of Daan Janssens mentored by Matthew Lagoe.

The features as admin covered in this project are:

  • Manage user accounts
  • Make users moderator or admin
  • browse user's tickets
  • Create a new ticket for a specific user as admin
  • Create a new support group (and link an email to it)
  • Add mods to support groups
  • Assign ticket to you
  • Forward ticket to a support group
  • Add hidden messages to a ticket only viewable by other mods
  • Browse ticket queues or create one dynamically
  • Sync changes after the game server is back up after being down for a while
  • Browse the log of a ticket
  • Browse additional info sent along when a ticket is created ingame
  • All the above can be done while ingame too
{/block}