{block name=content}
{if isset($isMod) and $isMod eq "TRUE"}{/if} {if $hasInfo}{/if}
Show Ticket LogSend Other TicketShow Additional Info

[{$t_title}-#{$ticket_tId}] {$ticket_title}

{if isset($isMod) and $isMod eq "TRUE"}
Submitted: {$ticket_timestamp} Last Updated: {$ticket_lastupdate} Status: {if $ticket_status neq 3}Open{/if} {if $ticket_status eq 3} {$ticket_statustext}{else}{$ticket_statustext} {/if}
Category: {$ticket_category} Priority {$ticket_prioritytext} Support Group: {if $ticket_forwardedGroupName eq "0"} {$public_sgroup} {else} {$ticket_forwardedGroupName} {/if}
Assigned To: {if $ticket_assignedTo neq ""} {$ticket_assignedToText}{else} {$not_assigned} {/if}
{foreach from=$ticket_replies item=reply} {/foreach} {if $ticket_status eq 3} {/if}

{$reply.timestamp} {if $reply.permission eq '1'} {if isset($isMod) and $isMod eq "TRUE"} {$reply.author}{else} {$reply.author} {/if} {else if $reply.permission gt '1'} {if isset($isMod) and $isMod eq "TRUE"} {$reply.author}{else} {$reply.author} {/if} {/if}

{$reply.replyContent}

[Ticket is closed]

{if $ticket_status neq 3} {if isset($isMod) and $isMod eq "TRUE"} {/if} {/if}

{$t_reply}:

Hide reply for user.
{if isset($isMod) and $isMod eq "TRUE"}
Change status to Change priority to
{/if}

Ticket Assigning: {if $ticket_assignedTo eq 0}

{else if $ticket_assignedTo eq $user_id}
{/if}

{if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_ASSIGNED"}

{$success_assigned}

{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_UNASSIGNED"}

{$success_unassigned}

{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}

{$ticket_not_existing}

{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "ALREADY_ASSIGNED"}

{$ticket_already_assigned}

{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "NOT_ASSIGNED"}

{$ticket_not_assigned}

{/if}

Forward to Group:

{if isset($ACTION_RESULT) and $ACTION_RESULT eq "INVALID_SGROUP"}

{$invalid_sgroup}

{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}

{$ticket_not_existing}

{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_FORWARDED"}

{$success_forwarded}

{/if}
{/if}
{/block}