{if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_ASSIGNED"}
{$success_assigned}
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_UNASSIGNED"}
{$success_unassigned}
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
{$ticket_not_existing}
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "ALREADY_ASSIGNED"}
{$ticket_already_assigned}
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "NOT_ASSIGNED"}
{$ticket_not_assigned}
{/if}
ID |
Title |
Assigned |
Timestamp |
Category |
Status |
SupportGroup |
Actions |
{foreach from=$tickets item=ticket}
{$ticket.tId} |
{$ticket.title} |
{if $ticket.assignedText neq ""} {$ticket.assignedText} {else} {$not_assigned} {/if} |
{$ticket.timestamp} |
{$ticket.category} |
{if $ticket.status eq 0} {/if} {$ticket.statusText} |
{if $ticket.forwardedGroupName eq "0"}
{$public_sgroup}
{else}
{$ticket.forwardedGroupName}
{/if}
|
{if $ticket.assigned eq 0}
{else if $ticket.assigned eq $user_id}
{/if}
|
{/foreach}