Quitta
a5fad36d5a
finally got some basic layout starting to look good!
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--HG--
branch : quitta-gsoc-2013
2013-07-30 20:18:01 +02:00
Quitta
0f38c39152
working o the basic layout
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--HG--
branch : quitta-gsoc-2013
2013-07-30 19:13:32 +02:00
Quitta
a2e69be7d7
trying to get basic layout done + removed the sidebar + added a scrollbar + the home button needs correct text.
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--HG--
branch : quitta-gsoc-2013
2013-07-30 17:31:28 +02:00
Quitta
12baee2fcf
fix for getting client working + possibly auto login for ingame part
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--HG--
branch : quitta-gsoc-2013
2013-07-30 01:46:56 +02:00
Quitta
3d309fbfa5
Merge with default
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--HG--
branch : quitta-gsoc-2013
2013-07-24 13:14:27 +02:00
Quitta
b12f630077
queue creator works also added a few extra default queues
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--HG--
branch : quitta-gsoc-2013
2013-07-23 23:38:06 +02:00
Quitta
722795b5d2
queue selector written with javascript functionality
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--HG--
branch : quitta-gsoc-2013
2013-07-23 21:50:39 +02:00
Quitta
0410b104c1
Added another row of info to the show_ticket where the user to whom the ticket is assigned to and also cleaned up the right side, so user can also assign & unassign while browsing a ticket :)
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--HG--
branch : quitta-gsoc-2013
2013-07-23 03:16:19 +02:00
Quitta
7fba0cab1c
when the ticket starter replies on a ticket the ticket status changes to waiting for support automatically!
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--HG--
branch : quitta-gsoc-2013
2013-07-22 22:58:12 +02:00
Quitta
6887ee889e
updated logging, when ticket is assigned/unassigned or forwarded, then it will be logged!
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--HG--
branch : quitta-gsoc-2013
2013-07-22 20:33:34 +02:00
Quitta
63666aef9b
showing in the queue to what support_group the ticket is sent to, also made the query bigger and changed the todo query as primary!
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--HG--
branch : quitta-gsoc-2013
2013-07-22 18:22:21 +02:00
Quitta
d140af612e
Forward works, though needs refinement! also is shown in ticket info bar
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--HG--
branch : quitta-gsoc-2013
2013-07-22 14:51:42 +02:00
Quitta
3e5568e760
forgot to add tge class
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--HG--
branch : quitta-gsoc-2013
2013-07-22 13:19:21 +02:00
Quitta
178d59caac
class for forwarding + db update
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--HG--
branch : quitta-gsoc-2013
2013-07-22 13:19:07 +02:00
Quitta
e9853f3262
Big Query that makes it possible to see the todo list, also had to fix the assign/unassign
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--HG--
branch : quitta-gsoc-2013
2013-07-21 17:56:24 +02:00
Quitta
46f2ad2274
made the todo queue
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--HG--
branch : quitta-gsoc-2013
2013-07-21 15:38:22 +02:00
Quitta
fdef0d55dc
People can assign and unassign to a ticket
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--HG--
branch : quitta-gsoc-2013
2013-07-21 03:49:31 +02:00
Quitta
8f38980a00
in the show queue, it also shows the assigned users name :)
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--HG--
branch : quitta-gsoc-2013
2013-07-20 14:45:05 +02:00
Quitta
6d8a79da5a
base class for assigned added
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--HG--
branch : quitta-gsoc-2013
2013-07-20 13:19:14 +02:00
Quitta
f41c9ab65e
forgot to push the time-format in config file update! :)
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--HG--
branch : quitta-gsoc-2013
2013-07-20 01:04:20 +02:00
Quitta
9d90043a76
fixed error in time elapsed function and removed the queue structure, one queue class would suffice I guess
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--HG--
branch : quitta-gsoc-2013
2013-07-19 23:36:34 +02:00
kaetemi
347d4e0940
Some necessary ryzom tools did not build when client and server were unchecked
2013-07-19 18:11:31 +02:00
Quitta
f922b14e30
Outputted time is handled by using the Helpers::outputTime function, this makes changees to the time format easy.
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Also made it possible for admins to edit roles directly in the userlist.
--HG--
branch : quitta-gsoc-2013
2013-07-19 16:30:58 +02:00
Quitta
19e26b93a9
Admins/Mods can post hidden replies!
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--HG--
branch : quitta-gsoc-2013
2013-07-19 15:59:39 +02:00
Quitta
72d3925b20
Changed DB so a reply has a Hidden field, to make it only show up for admins. Also made it only possible to add mods/admins to the support groups!
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--HG--
branch : quitta-gsoc-2013
2013-07-19 11:56:39 +02:00
Quitta
895604e6ac
Promoting a user to mod/admin or mod to admin, or demoting mod to user, admin to mod/user is now possible!
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--HG--
branch : quitta-gsoc-2013
2013-07-19 03:05:12 +02:00
Quitta
532732a925
fixed some layoutwise stuff, like mods and admins will be shown the same way when replying on a ticket, because users won't be intrested in that anyway
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--HG--
branch : quitta-gsoc-2013
2013-07-19 00:37:47 +02:00
Quitta
e170bff5bc
made it possible or mod's to watch the support group lists, though not to edit them + fixed userlist
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--HG--
branch : quitta-gsoc-2013
2013-07-19 00:12:29 +02:00
Quitta
a9cfd48df9
refactored to admin/mod + changed install file + added mod menu
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--HG--
branch : quitta-gsoc-2013
2013-07-18 21:12:03 +02:00
Quitta
32ac588a9b
found the @#!$& bug, why on earth did I comment that in the past <,<
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--HG--
branch : quitta-gsoc-2013
2013-07-18 15:52:03 +02:00
Quitta
b1836e7944
changed system to mod/admin permissions, though there's still a bug in show_ticket
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--HG--
branch : quitta-gsoc-2013
2013-07-18 12:43:33 +02:00
Quitta
be65b89d86
Deletion of support_groups is possible, on delete cascade is pretty cool :D
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--HG--
branch : quitta-gsoc-2013
2013-07-16 17:43:55 +02:00
Quitta
2410160c63
Delete a user out of a support_group is possible, have to look up how to do the deletion of a group while keeping referential integrity in mind!
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--HG--
branch : quitta-gsoc-2013
2013-07-16 16:43:58 +02:00
Quitta
6e9f53b23d
changed layout a bit, this seems better! :)
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--HG--
branch : quitta-gsoc-2013
2013-07-16 05:47:31 +02:00
Quitta
465c9c531a
It's now possible to add someone to a support group
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--HG--
branch : quitta-gsoc-2013
2013-07-16 04:58:54 +02:00
Quitta
ac5c8378bc
Show single group and there users almost done
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--HG--
branch : quitta-gsoc-2013
2013-07-15 21:18:51 +02:00
Quitta
8d08ff0db0
support group class added + list of support groups added!
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--HG--
branch : quitta-gsoc-2013
2013-07-15 17:29:19 +02:00
Quitta
c8607d29cd
Updated database and sql model added support group and insupportgroup
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--HG--
branch : quitta-gsoc-2013
2013-07-14 23:40:24 +02:00
Quitta
5a8f45f88c
# ticket queues, though moving away from this approach
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--HG--
branch : quitta-gsoc-2013
2013-07-14 22:33:09 +02:00
Quitta
b64d27a427
ticket queue base added
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--HG--
branch : quitta-gsoc-2013
2013-07-14 16:38:36 +02:00
Quitta
16de8b0f3b
small fix to make it run on my server
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--HG--
branch : quitta-gsoc-2013
2013-07-14 03:05:13 +02:00
Quitta
6f43d4f003
Show single replies works, though the code for it is a bit ugly, have to refactor that though
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--HG--
branch : quitta-gsoc-2013
2013-07-13 23:18:49 +02:00
Quitta
c1b7915219
show time elapsed as tooltip, which could be handy, started making the show_reply.tpl
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--HG--
branch : quitta-gsoc-2013
2013-07-13 18:04:40 +02:00
Quitta
26faa286bf
don't show the textarea for reply when ticket is closed.
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--HG--
branch : quitta-gsoc-2013
2013-07-13 17:11:54 +02:00
Quitta
5d2e9dbf96
use language ini files to select correct log thing
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--HG--
branch : quitta-gsoc-2013
2013-07-13 16:41:52 +02:00
Quitta
c7e58da11f
Show the logs in show_ticket_log
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--HG--
branch : quitta-gsoc-2013
2013-07-13 03:46:15 +02:00
Quitta
a8ee2f46f6
started working on the show_ticket_log and encapsulated the createReply of ticket_reply into a ticket class function
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--HG--
branch : quitta-gsoc-2013
2013-07-12 20:10:17 +02:00
Quitta
aa26110823
added log system, added ticketupdateStatusandPriority(), using JSON for keeping action etc
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--HG--
branch : quitta-gsoc-2013
2013-07-12 19:43:33 +02:00
Quitta
d1475a6eec
Changed database all ID's to Unsigned, also added ticket_log table + started working on the class file
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--HG--
branch : quitta-gsoc-2013
2013-07-12 14:06:06 +02:00
Quitta
bc238fba7a
fixed upper info bar when showing ticket: which contains the initial time, the time passed since latest update, the status, the category and the priority.
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DB got updated, ticket has an extra priority field now, to make it easier for admins to make a distinction between tickets! Also made it possible for admins to change the status/priority when replying.
--HG--
branch : quitta-gsoc-2013
2013-07-11 20:31:34 +02:00