Khaganat-NeL/khanat-opennel-code
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2843 commits 14 branches 1 tag 255 MiB
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434 commits

Author SHA1 Message Date
Quitta
3d309fbfa5 Merge with default 
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branch : quitta-gsoc-2013
 2013-07-24 13:14:27 +02:00
Quitta
b12f630077 queue creator works also added a few extra default queues 
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branch : quitta-gsoc-2013
 2013-07-23 23:38:06 +02:00
Quitta
722795b5d2 queue selector written with javascript functionality 
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branch : quitta-gsoc-2013
 2013-07-23 21:50:39 +02:00
Quitta
0410b104c1 Added another row of info to the show_ticket where the user to whom the ticket is assigned to and also cleaned up the right side, so user can also assign & unassign while browsing a ticket :) 
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branch : quitta-gsoc-2013
 2013-07-23 03:16:19 +02:00
Quitta
7fba0cab1c when the ticket starter replies on a ticket the ticket status changes to waiting for support automatically! 
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branch : quitta-gsoc-2013
 2013-07-22 22:58:12 +02:00
Quitta
6887ee889e updated logging, when ticket is assigned/unassigned or forwarded, then it will be logged! 
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branch : quitta-gsoc-2013
 2013-07-22 20:33:34 +02:00
Quitta
63666aef9b showing in the queue to what support_group the ticket is sent to, also made the query bigger and changed the todo query as primary! 
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branch : quitta-gsoc-2013
 2013-07-22 18:22:21 +02:00
Quitta
d140af612e Forward works, though needs refinement! also is shown in ticket info bar 
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branch : quitta-gsoc-2013
 2013-07-22 14:51:42 +02:00
Quitta
3e5568e760 forgot to add tge class 
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branch : quitta-gsoc-2013
 2013-07-22 13:19:21 +02:00
Quitta
178d59caac class for forwarding + db update 
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branch : quitta-gsoc-2013
 2013-07-22 13:19:07 +02:00
Quitta
e9853f3262 Big Query that makes it possible to see the todo list, also had to fix the assign/unassign 
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branch : quitta-gsoc-2013
 2013-07-21 17:56:24 +02:00
Quitta
46f2ad2274 made the todo queue 
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branch : quitta-gsoc-2013
 2013-07-21 15:38:22 +02:00
Quitta
fdef0d55dc People can assign and unassign to a ticket 
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branch : quitta-gsoc-2013
 2013-07-21 03:49:31 +02:00
Quitta
8f38980a00 in the show queue, it also shows the assigned users name :) 
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branch : quitta-gsoc-2013
 2013-07-20 14:45:05 +02:00
Quitta
6d8a79da5a base class for assigned added 
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branch : quitta-gsoc-2013
 2013-07-20 13:19:14 +02:00
Quitta
f41c9ab65e forgot to push the time-format in config file update! :) 
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branch : quitta-gsoc-2013
 2013-07-20 01:04:20 +02:00
Quitta
9d90043a76 fixed error in time elapsed function and removed the queue structure, one queue class would suffice I guess 
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branch : quitta-gsoc-2013
 2013-07-19 23:36:34 +02:00
kaetemi
347d4e0940 Some necessary ryzom tools did not build when client and server were unchecked 2013-07-19 18:11:31 +02:00
Quitta
f922b14e30 Outputted time is handled by using the Helpers::outputTime function, this makes changees to the time format easy. 
Also made it possible for admins to edit roles directly in the userlist.

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branch : quitta-gsoc-2013
 2013-07-19 16:30:58 +02:00
Quitta
19e26b93a9 Admins/Mods can post hidden replies! 
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branch : quitta-gsoc-2013
 2013-07-19 15:59:39 +02:00
Quitta
72d3925b20 Changed DB so a reply has a Hidden field, to make it only show up for admins. Also made it only possible to add mods/admins to the support groups! 
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branch : quitta-gsoc-2013
 2013-07-19 11:56:39 +02:00
Quitta
895604e6ac Promoting a user to mod/admin or mod to admin, or demoting mod to user, admin to mod/user is now possible! 
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branch : quitta-gsoc-2013
 2013-07-19 03:05:12 +02:00
Quitta
532732a925 fixed some layoutwise stuff, like mods and admins will be shown the same way when replying on a ticket, because users won't be intrested in that anyway 
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branch : quitta-gsoc-2013
 2013-07-19 00:37:47 +02:00
Quitta
e170bff5bc made it possible or mod's to watch the support group lists, though not to edit them + fixed userlist 
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branch : quitta-gsoc-2013
 2013-07-19 00:12:29 +02:00
Quitta
a9cfd48df9 refactored to admin/mod + changed install file + added mod menu 
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branch : quitta-gsoc-2013
 2013-07-18 21:12:03 +02:00
Quitta
32ac588a9b found the @#!$& bug, why on earth did I comment that in the past <,< 
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branch : quitta-gsoc-2013
 2013-07-18 15:52:03 +02:00
Quitta
b1836e7944 changed system to mod/admin permissions, though there's still a bug in show_ticket 
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branch : quitta-gsoc-2013
 2013-07-18 12:43:33 +02:00
Quitta
be65b89d86 Deletion of support_groups is possible, on delete cascade is pretty cool :D 
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branch : quitta-gsoc-2013
 2013-07-16 17:43:55 +02:00
Quitta
2410160c63 Delete a user out of a support_group is possible, have to look up how to do the deletion of a group while keeping referential integrity in mind! 
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branch : quitta-gsoc-2013
 2013-07-16 16:43:58 +02:00
Quitta
6e9f53b23d changed layout a bit, this seems better! :) 
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branch : quitta-gsoc-2013
 2013-07-16 05:47:31 +02:00
Quitta
465c9c531a It's now possible to add someone to a support group 
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branch : quitta-gsoc-2013
 2013-07-16 04:58:54 +02:00
Quitta
ac5c8378bc Show single group and there users almost done 
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branch : quitta-gsoc-2013
 2013-07-15 21:18:51 +02:00
Quitta
8d08ff0db0 support group class added + list of support groups added! 
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branch : quitta-gsoc-2013
 2013-07-15 17:29:19 +02:00
Quitta
c8607d29cd Updated database and sql model added support group and insupportgroup 
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branch : quitta-gsoc-2013
 2013-07-14 23:40:24 +02:00
Quitta
5a8f45f88c # ticket queues, though moving away from this approach 
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branch : quitta-gsoc-2013
 2013-07-14 22:33:09 +02:00
Quitta
b64d27a427 ticket queue base added 
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branch : quitta-gsoc-2013
 2013-07-14 16:38:36 +02:00
Quitta
16de8b0f3b small fix to make it run on my server 
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branch : quitta-gsoc-2013
 2013-07-14 03:05:13 +02:00
Quitta
6f43d4f003 Show single replies works, though the code for it is a bit ugly, have to refactor that though 
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branch : quitta-gsoc-2013
 2013-07-13 23:18:49 +02:00
Quitta
c1b7915219 show time elapsed as tooltip, which could be handy, started making the show_reply.tpl 
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branch : quitta-gsoc-2013
 2013-07-13 18:04:40 +02:00
Quitta
26faa286bf don't show the textarea for reply when ticket is closed. 
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branch : quitta-gsoc-2013
 2013-07-13 17:11:54 +02:00
Quitta
5d2e9dbf96 use language ini files to select correct log thing 
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branch : quitta-gsoc-2013
 2013-07-13 16:41:52 +02:00
Quitta
c7e58da11f Show the logs in show_ticket_log 
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branch : quitta-gsoc-2013
 2013-07-13 03:46:15 +02:00
Quitta
a8ee2f46f6 started working on the show_ticket_log and encapsulated the createReply of ticket_reply into a ticket class function 
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branch : quitta-gsoc-2013
 2013-07-12 20:10:17 +02:00
Quitta
aa26110823 added log system, added ticketupdateStatusandPriority(), using JSON for keeping action etc 
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branch : quitta-gsoc-2013
 2013-07-12 19:43:33 +02:00
Quitta
d1475a6eec Changed database all ID's to Unsigned, also added ticket_log table + started working on the class file 
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branch : quitta-gsoc-2013
 2013-07-12 14:06:06 +02:00
Quitta
bc238fba7a fixed upper info bar when showing ticket: which contains the initial time, the time passed since latest update, the status, the category and the priority. 
DB got updated, ticket has an extra priority field now, to make it easier for admins to make a distinction between tickets! Also made it possible for admins to change the status/priority when replying.

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branch : quitta-gsoc-2013
 2013-07-11 20:31:34 +02:00
Quitta
24b08104f9 added admin function to change setting + changed color of admin bg when they reply + some other fixes 
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branch : quitta-gsoc-2013
 2013-07-11 02:39:52 +02:00
Quitta
b1473fad58 ticket reply show correct username, this was harder then expected 
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branch : quitta-gsoc-2013
 2013-07-10 22:40:01 +02:00
Quitta
0b72b5cd67 replying on a ticket is now possible though still have to fix the username being shown. 
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branch : quitta-gsoc-2013
 2013-07-10 20:46:26 +02:00
Quitta
4afb0b912e forward to show ticket after creating ticket, also build basis for replying on ticket! 
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branch : quitta-gsoc-2013
 2013-07-10 13:05:05 +02:00