updated, stroing to the db seems to work!

code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket.php

@@ -83,7 +83,7 @@ class Ticket{
      * creates a ticket + first initial reply and fills in the content of it!
      * for_support_group defines to which support group the ticket has to  be forwarded
      */
-    public static function create_Ticket( $title, $content, $category, $author, $real_author, $for_support_group = 0) {
+    public static function create_Ticket( $title, $content, $category, $author, $real_author, $for_support_group = 0, $extra_info = 0) {
 
         //create the new ticket!
         $ticket = new Ticket();
@@ -92,6 +92,12 @@ class Ticket{
         $ticket->create();
         $ticket_id = $ticket->getTId();
         
+        //if ingame then add an extra info
+        if(Helpers::check_if_game_client() && $extra_info != 0){
+            $extra_info['Ticket'] = $ticket_id;
+            Ticket_Info::create_Ticket_Info($extra_info);
+        }
+        
         //write a log entry
         if ( $author == $real_author){
             Ticket_Log::createLogEntry( $ticket_id, $author, 1);
@@ -104,6 +110,7 @@ class Ticket{
         if($for_support_group){
             Ticket::forwardTicket(0, $ticket_id, $for_support_group);
         }
+        
         //send email that new ticket has been created
         Mail_Handler::send_ticketing_mail($ticket->getAuthor(), $ticket, $content, "NEW", $ticket->getForwardedGroupId());
         return $ticket_id;

code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_info.php

@@ -1,10 +1,9 @@
 <?php
 
-class Ticket_Log{
+class Ticket_Info{
     
     private $tInfoId;
     private $ticket; 
-    
     private $shardid;
     private $user_position;
     private $view_position;
@@ -20,6 +19,7 @@ class Ticket_Log{
     private $cpu_mask;
     private $ht;
     private $nel3d;
+    private $user_id;
 
     
     ////////////////////////////////////////////Functions////////////////////////////////////////////////////
@@ -41,7 +41,6 @@ class Ticket_Log{
     
     //set values
     public function set($values) {
-        $this->setTInfoId($values['TInfoId']);
         $this->setTicket($values['Ticket']);
         $this->setShardId($values['ShardId']);
         $this->setUser_Position($values['UserPosition']);
@@ -58,6 +57,8 @@ class Ticket_Log{
         $this->setCPU_Mask($values['CpuMask']);
         $this->setHT($values['HT']);
         $this->setNel3D($values['NeL3D']);
+        $this->setUser_Id($values['UserId']);
+      
     } 
 
     //Load with tInfoId
@@ -78,11 +79,12 @@ class Ticket_Log{
     
     //create ticket info
     public function create() {
-        $query = "INSERT INTO ticket_Info (TInfoId, Ticket, ShardId, UserPosition,ViewPosition, ClientVersion, PatchVersion,ServerTick, ConnectState, LocalAddress, Memory, OS, 
+        $dbl = new DBLayer("lib");
-Processor, CPUID, CpuMask, HT, NeL3D) VALUES (:id, :ticket, :shardid, :userposition, :viewposition, :clientversion, :patchversion, :servertick, :connectstate, :localaddress, :memory, :os, :processor, :cpuid, :cpu_mask, :ht, :nel3d   )";
+        $query = "INSERT INTO ticket_info ( Ticket, ShardId, UserPosition,ViewPosition, ClientVersion, PatchVersion,ServerTick, ConnectState, LocalAddress, Memory, OS, 
-        $values = Array('id' => $this->getTInfoId(), 'ticket' => $this->getTicket(), 'shardid' => $this->getShardId, 'userposition' => $this->getUser_Position(), 'viewposition' => $this->getView_Position(), 'clientversion' => $this->getClient_Version(),
+Processor, CPUID, CpuMask, HT, NeL3D,  UserId) VALUES ( :ticket, :shardid, :userposition, :viewposition, :clientversion, :patchversion, :servertick, :connectstate, :localaddress, :memory, :os, :processor, :cpuid, :cpu_mask, :ht, :nel3d, :user_id )";
+        $values = Array('ticket' => $this->getTicket(), 'shardid' => $this->getShardId(), 'userposition' => $this->getUser_Position(), 'viewposition' => $this->getView_Position(), 'clientversion' => $this->getClient_Version(),
 'patchversion' => $this->getPatch_Version(), 'servertick' => $this->getServer_Tick(), 'connectstate' => $this->getConnect_State(), 'localaddress' => $this->getLocal_Address(), 'memory' => $this->getMemory(), 'os'=> $this->getOS(), 'processor' => $this->getProcessor(), 'cpuid' => $this->getCPUId(),
-'cpu_mask' => $this->getCpu_Mask(), 'ht' => $this->getHT(), 'nel3d' => $this->getNel3D());
+'cpu_mask' => $this->getCpu_Mask(), 'ht' => $this->getHT(), 'nel3d' => $this->getNel3D(), 'user_id' => $this->getUser_Id());
         $dbl->execute($query, $values);
     }
 
@@ -158,6 +160,11 @@ Processor, CPUID, CpuMask, HT, NeL3D) VALUES (:id, :ticket, :shardid, :userposit
         return $this->nel3d;
     }
     
+    public function getUser_Id(){
+       return $this->user_id;
+    }
+    
+
     ////////////////////////////////////////////Setters////////////////////////////////////////////////////
      
     public function setTInfoId($id){
@@ -229,4 +236,9 @@ Processor, CPUID, CpuMask, HT, NeL3D) VALUES (:id, :ticket, :shardid, :userposit
         $this->nel3d = $n;
     }
     
+    public function setUser_Id($u){
+        $this->user_id = $u;
+    }
+    
+
 }

code/ryzom/tools/server/ryzom_ams/ams_lib/ingame_templates/createticket.tpl

@@ -58,6 +58,27 @@
 							<td>
 							    <input type="hidden" name="function" value="create_ticket">
 							    <input type="hidden" name="target_id" value="{$target_id}">
+
+							    <!-- Additional Ticket info-->
+							    {if $ingame}
+							    <input type="hidden" name="ShardId" value="{$ShardId}">
+							    <input type="hidden" name="UserPosition" value="{$UserPosition}">
+							    <input type="hidden" name="ViewPosition" value="{$ViewPosition}">
+							    <input type="hidden" name="ClientVersion" value="{$ClientVersion}">
+							    <input type="hidden" name="PatchVersion" value="{$PatchVersion}">
+							    <input type="hidden" name="ServerTick" value="{$ServerTick}">
+							    <input type="hidden" name="ConnectState" value="{$ConnectState}">
+							    <input type="hidden" name="LocalAddress" value="{$LocalAddress}">
+							    <input type="hidden" name="Memory" value="{$Memory}">
+							    <input type="hidden" name="OS" value="{$OS}">
+							    <input type="hidden" name="Processor" value="{$Processor}">
+							    <input type="hidden" name="CPUID" value="{$CPUID}">
+							    <input type="hidden" name="CpuMask" value="{$CpuMask}">
+							    <input type="hidden" name="HT" value="{$HT}">
+							    <input type="hidden" name="NeL3D" value="{$NeL3D}">
+							    <input type="hidden" name="UserId" value="{$UserId}">
+							    
+							    {/if}
 							    <input type="submit" value="Send Ticket"/>
 							</td>  
 						    </tr>

code/ryzom/tools/server/ryzom_ams/www/html/func/create_ticket.php

@@ -18,7 +18,7 @@ function create_ticket(){
                     }else{
                         $author=  Ticket_User::constr_ExternId($_POST['target_id'])->getTUserId();
                     }
-                    $ticket_id = Ticket::create_Ticket($title, $content, $category, $author, $_SESSION['ticket_user']->getTUserId());
+                    $ticket_id = Ticket::create_Ticket($title, $content, $category, $author, $_SESSION['ticket_user']->getTUserId(),0, $_POST);
                     header("Location: index.php?page=show_ticket&id=".$ticket_id);
                     exit;
                     

code/ryzom/tools/server/ryzom_ams/www/html/inc/createticket.php

@@ -25,6 +25,12 @@ function createticket(){
             
      
         }
+        if(Helpers::check_if_game_client()){
+            //get all additional info, which is needed for adding the extra info page
+           $result[] =  $_GET;
+           $result['ingame'] = true;
+        }
+        
        
         //create array of category id & names
         $catArray = Ticket_Category::getAllCategories();

code/ryzom/tools/server/ryzom_ams/www/html/sql/install.php

@@ -396,14 +396,17 @@
           `PatchVersion` VARCHAR(65) NULL ,
           `ServerTick` VARCHAR(40) NULL ,
           `ConnectState` VARCHAR(40) NULL ,
-          `LocalAddress` VARCHAR(60) NULL ,
+          `LocalAddress` VARCHAR(70) NULL ,
           `Memory` VARCHAR(60) NULL ,
-          `OS` VARCHAR(70) NULL ,
+          `OS` VARCHAR(120) NULL ,
-          `Processor` VARCHAR(70) NULL ,
+          `Processor` VARCHAR(120) NULL ,
           `CPUID` VARCHAR(50) NULL ,
           `CpuMask` VARCHAR(50) NULL ,
-          `HT` VARCHAR(65) NULL ,
+          `HT` VARCHAR(35) NULL ,
-          `NeL3D` VARCHAR(70) NULL ,
+          `NeL3D` VARCHAR(120) NULL ,
+          `PlayerName` VARCHAR(45) NULL ,
+          `UserId` INT NULL ,
+          `TimeInGame` VARCHAR(50) NULL ,
           PRIMARY KEY (`TInfoId`) ,
           INDEX `fk_ticket_info_ticket1` (`Ticket` ASC) ,
           CONSTRAINT `fk_ticket_info_ticket1`

code/ryzom/tools/server/ryzom_ams/www/html/sql/ticketsql.sql

@@ -352,12 +352,15 @@ CREATE  TABLE IF NOT EXISTS `mydb`.`ticket_info` (
   `ConnectState` VARCHAR(40) NULL ,
   `LocalAddress` VARCHAR(60) NULL ,
   `Memory` VARCHAR(60) NULL ,
-  `OS` VARCHAR(70) NULL ,
+  `OS` VARCHAR(120) NULL ,
-  `Processor` VARCHAR(70) NULL ,
+  `Processor` VARCHAR(120) NULL ,
   `CPUID` VARCHAR(50) NULL ,
   `CpuMask` VARCHAR(50) NULL ,
   `HT` VARCHAR(65) NULL ,
-  `NeL3D` VARCHAR(70) NULL ,
+  `NeL3D` VARCHAR(120) NULL ,
+  `PlayerName` VARCHAR(45) NULL ,
+  `UserId` INT NULL ,
+  `TimeInGame` VARCHAR(50) NULL ,
   PRIMARY KEY (`TInfoId`) ,
   INDEX `fk_ticket_info_ticket1` (`Ticket` ASC) ,
   CONSTRAINT `fk_ticket_info_ticket1`