Khaganat-NeL/khanat-opennel-code
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added option for assigned and unassigned ie "both"

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Botanic 2013-10-23 23:58:34 -07:00
parent 32d6f42d29
commit d47d351122
2 changed files with 32 additions and 16 deletions
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27
code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_queue.php
View file

@ -84,14 +84,18 @@ class Ticket_Queue{
if($who == "user"){
$selectfrom = "SELECT * FROM `ticket` t LEFT JOIN `assigned` a ON t.TId = a.Ticket LEFT JOIN `ticket_user` tu ON tu.TUserId = a.User";
if ($how == "assigned"){
if ($how == "both"){
$assign = "";
}else if ($how == "assigned"){
$assign = "tu.TUserId = :id" ;
}else if ($how == "not_assigned"){
$assign = "(tu.TUserId != :id OR a.Ticket IS NULL)";
}
}else if ($who == "support_group"){
$selectfrom = "SELECT * FROM `ticket` t LEFT JOIN `assigned` a ON t.TId = a.Ticket LEFT JOIN `ticket_user` tu ON tu.TUserId = a.User LEFT JOIN `forwarded` f ON t.TId = f.Ticket";
if ($how == "assigned"){
if ($how == "both"){
$assign = "";
}else if ($how == "assigned"){
$assign = "f.Group = :id";
}else if ($how == "not_assigned"){
$assign = "(f.Group != :id OR f.Ticket IS NULL)" ;
@ -101,23 +105,34 @@ class Ticket_Queue{
if ($what == "waiting_for_support"){
$status = "t.Status = 1";
}else if ($what == "waiting_for_user"){
}else if ($what == "waiting_for_users"){
$status = "t.Status = 0";
}else if ($what == "closed"){
$status = "t.Status = 3";
}
$query = $selectfrom ." WHERE " . $assign;
if(isset($status)){
$query = $query . " AND " . $status;
if ($assign == "") {
$query = $selectfrom;
if(isset($status)){
$query = $query . " WHERE " . $status;
}
} else {
$query = $selectfrom ." WHERE " . $assign;
if(isset($status)){
$query = $query . " AND " . $status;
}
}
if($who == "user"){
$params = array('id' => $userid);
}else if ($who == "support_group"){
$params = array('id' => $groupid);
}
$this->query = $query;
$this->params = $params;
//print_r($this);
}

21
code/ryzom/tools/server/ryzom_ams/www/html/templates/show_queue.tpl
View file

@ -16,29 +16,30 @@
<form id="create_queue" class="form-vertical" method="post" action="index.php?page=show_queue&get=create" style="margin:0px 0px 0px;">
Show
<select style="width: 136px;" name="what">
<option value="all" {if isset($prev_created_what) eq "all"}selected="selected"{/if}>all</option>
<option value="waiting_for_support" {if isset($prev_created_what) eq "waiting_for_support"}selected="selected"{/if}>waiting for support</option>
<option value="waiting_for_users" {if isset($prev_created_what) eq "waiting_for_users"}selected="selected"{/if}>waiting for user</option>
<option value="closed" {if isset($prev_created_what) eq "closed"}selected="selected"{/if}>closed</option>
<option value="all" {if isset($prev_created_what) AND $prev_created_what eq "all"}selected="selected"{/if}>all</option>
<option value="waiting_for_support" {if isset($prev_created_what) AND $prev_created_what eq "waiting_for_support"}selected="selected"{/if}>waiting for support</option>
<option value="waiting_for_users" {if isset($prev_created_what) AND $prev_created_what eq "waiting_for_users"}selected="selected"{/if}>waiting for user</option>
<option value="closed" {if isset($prev_created_what) AND $prev_created_what eq "closed"}selected="selected"{/if}>closed</option>
</select>
tickets
<select style="width: 110px;" name="how">
<option value="assigned" {if isset($prev_created_how) eq "assigned"}selected="selected"{/if}>assigned</option>
<option value="not_assigned" {if isset($prev_created_how) eq "not_assigned"}selected="selected"{/if}>not assigned</option>
<option value="assigned" {if isset($prev_created_how) AND $prev_created_how eq "assigned"}selected="selected"{/if}>assigned</option>
<option value="not_assigned" {if isset($prev_created_how) AND $prev_created_how eq "not_assigned"}selected="selected"{/if}>not assigned</option>
<option value="both" {if isset($prev_created_how) AND $prev_created_how eq "both"}selected="selected"{/if}>both</option>
</select>
to
<select style="width: 140px;" name="who" onchange="aimedforwhochanged(this.value);">
<option value="user" {if isset($prev_created_who) eq "user"}selected="selected"{/if}>user</option>
<option value="support_group" {if isset($prev_created_who) eq "support_group"}selected="selected"{/if}>support group</option>
<option value="user" {if isset($prev_created_who) AND $prev_created_who eq "user"}selected="selected"{/if}>user</option>
<option value="support_group" {if isset($prev_created_who) AND $prev_created_who eq "support_group"}selected="selected"{/if}>support group</option>
</select>
<span id="userList" {if isset($prev_created_who) eq "user"}style="display:inline;"{else if isset($prev_created_who) eq "support_group"}style="display:none;"{else}style="display:inline;"{/if}>
<span id="userList" {if isset($prev_created_who) AND $prev_created_who eq "user"}style="display:inline;"{else if isset($prev_created_who) AND $prev_created_who eq "support_group"}style="display:none;"{else}style="display:inline;"{/if}>
<select style="width: 140px;" name="userid">
{foreach from=$teamlist item=member}
<option value="{$member.tUserId}" {if isset($prev_created_userid)} {if $prev_created_userid eq $member.tUserId}selected="selected"{/if}{else if $user_id eq $member.tUserId}selected="selected"{/if}>{$member.name}</option>
{/foreach}
</select>
</span>
<span id="supportGroupList" {if isset($prev_created_who) eq "user"}style="display:none;"{else if isset($prev_created_who) eq "support_group"}style="display:inline;"{else}style="display:none;"{/if}>
<span id="supportGroupList" {if isset($prev_created_who) AND $prev_created_who eq "user"}style="display:none;"{else if isset($prev_created_who) AND $prev_created_who eq "support_group"}style="display:inline;"{else}style="display:none;"{/if}>
<select style="width: 140px;" name="groupid">
{foreach from=$grouplist item=group}
<option value="{$group.sGroupId}" {if $prev_created_groupid eq $group.sGroupId}selected="selected"{/if}>{$group.name}</option>