updated logging, when ticket is assigned/unassigned or forwarded, then it will be logged!

code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket.php

@@ -147,7 +147,9 @@ class Ticket{
     //returns SUCCESS_ASSIGNED, TICKET_NOT_EXISTING or ALREADY_ASSIGNED
     public static function assignTicket($user_id, $ticket_id){
         if(self::ticketExists($ticket_id)){
-            return Assigned::assignTicket($user_id, $ticket_id);
+            $returnvalue = Assigned::assignTicket($user_id, $ticket_id);
+            Ticket_Log::createLogEntry( $ticket_id, $user_id, 7);
+            return $returnvalue;
         }else{
             return "TICKET_NOT_EXISTING";
         }
@@ -156,7 +158,9 @@ class Ticket{
     //returns SUCCESS_UNASSIGNED, TICKET_NOT_EXISTING or NOT_ASSIGNED
     public static function unAssignTicket($user_id, $ticket_id){
         if(self::ticketExists($ticket_id)){
-            return Assigned::unAssignTicket($user_id, $ticket_id);
+            $returnvalue = Assigned::unAssignTicket($user_id, $ticket_id);
+            Ticket_Log::createLogEntry( $ticket_id, $user_id, 9);
+            return $returnvalue;
         }else{
             return "TICKET_NOT_EXISTING";
         }
@@ -165,7 +169,9 @@ class Ticket{
     public static function forwardTicket($user_id, $ticket_id, $group_id){
         if(self::ticketExists($ticket_id)){
             if(isset($group_id) && $group_id != ""){
-                return Forwarded::forwardTicket($group_id, $ticket_id);
+                $returnvalue = Forwarded::forwardTicket($group_id, $ticket_id);
+                Ticket_Log::createLogEntry( $ticket_id, $user_id, 8, $group_id);
+                return $returnvalue;
             }else{
                 return "INVALID_SGROUP";
             }

code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_log.php

@@ -16,6 +16,9 @@ class Ticket_Log{
      * 4: Added Reply ID: arg to ticket
      * 5: Changed status to arg
      * 6: Changed Priority to arg
+     * 7: assigned to the ticket
+     * 8: Forwarded ticket to support group arg
+     * 9: unassigned to the ticket
      *
      ****************************************/
     

code/ryzom/tools/server/ryzom_ams/ams_lib/translations/en.ini

@@ -68,6 +68,9 @@ group_size_error = "The name has to be between 4-20 chars and the tag between 2-
 4 = "added reply"
 5 = "changed the status to"
 6 = "changed the priority to"
+7 = "assigned to the ticket"
+8 = "forwarded the ticket to the support group: "
+9 = "unassigned from the ticket"
 
 [error]
 title404 = "Not<br/>Found!"

code/ryzom/tools/server/ryzom_ams/ams_lib/translations/fr.ini

@@ -68,6 +68,9 @@ group_size_error = "le nom doit etre 4-20 chars et le tag 2-4!"
 4 = "a ajoute le reponse"
 5 = "change le status a"
 6 = "change le priorite a"
+7 = "assigne ce billet a ce meme"
+8 = "a eenvoyee ce ticket a la groupe de support:"
+
 
 [error]
 title404 = "Pas<br/>trouvez!"

code/ryzom/tools/server/ryzom_ams/www/html/inc/show_ticket_log.php

@@ -28,6 +28,8 @@ function show_ticket_log(){
                 }else if($log['action'] == 6){
                     $priorityArray = Ticket::getPriorityArray();
                     $query_backpart = $priorityArray[$log['argument'] ];
+                }else if($log['action'] == 8){
+                    $query_backpart = "<a href='index.php?page=show_sgroupy&id=" . $log['argument'] . "'>" . Support_Group::getGroup($log['argument'])->getName() . "</a>";
                 }
                 $result['ticket_logs'][$i]['query'] = $author . " " . $log_action_array[$log['action']] . " " .  $query_backpart;
                 $result['ticket_logs'][$i]['timestamp_elapsed'] = Gui_Elements::time_elapsed_string($log['timestamp']);

code/ryzom/tools/server/ryzom_ams/www/html/templates/show_queue.tpl

@@ -57,13 +57,13 @@
 				<td class="center">{$ticket.category}</td>
 				<td class="center"><span class="label {if $ticket.status eq 0}label-success{else if $ticket.status eq 1}label-warning{else if $ticket.status eq 2}label-important{/if}">{if $ticket.status eq 0} <i class="icon-exclamation-sign icon-white"></i>{/if} {$ticket.statusText}</span></td>  
 				<td class="center">
-				    <span class="label label-info">
+				   
 				    {if $ticket.forwardedGroupName eq "0"}
 					<i>{$public_sgroup}</i>
 				    {else}
-					<a href="index.php?page=show_sgroup&id={$ticket.forwardedGroupId}"><font color="white">{$ticket.forwardedGroupName}</font></a>
+					 <span class="label label-info"><a href="index.php?page=show_sgroup&id={$ticket.forwardedGroupId}"><font color="white">{$ticket.forwardedGroupName}</font></a></span> 
 				    {/if}
-				    </span>   
+				      
 				</td>  
 				<td>
 				    {if $ticket.assigned eq 0}