Khaganat-NeL/khanat-opennel-code
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Big Query that makes it possible to see the todo list, also had to fix the assign/unassign

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This commit is contained in:
Quitta 2013-07-21 17:56:24 +02:00
parent 10e98deade
commit d2578c7589
3 changed files with 9 additions and 38 deletions
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42
code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_queue.php
View file

@ -27,46 +27,16 @@ class Ticket_Queue{
public function loadToDoTickets($user_id){
$dbl = new DBLayer("lib");
$query = "SELECT t . * FROM `ticket` t LEFT JOIN `assigned` a ON t.TId = a.Ticket LEFT JOIN `ticket_user` tu ON tu.TUserId = a.User WHERE (tu.ExternId = :user_id AND t.Status = 1) OR (a.Ticket IS NULL) OR (tu.ExternId != :user_id AND t.Status = 1 AND (SELECT ticket_reply.Timestamp FROM `ticket_reply` WHERE Ticket =t.TId ORDER BY TReplyId DESC LIMIT 1) < NOW() - INTERVAL 1 DAY )";
$values = array('user_id' => $user_id);
$statement = $dbl->execute($query,$values);
$rows = $statement->fetchAll();
$this->setQueue($rows);
//first: find the tickets assigned to the user with status != waiting on user reply
$statement = $dbl->execute("SELECT ticket . * FROM ticket LEFT JOIN assigned ON ticket.TId = assigned.Ticket WHERE assigned.User = :user_id",array('user_id' => $user_id));
$assignedTo = $statement->fetchAll();
//second: find all non-assigned tickets forwarded to the support groups to which that user belongs
//TODO
//third: find all not assigned tickets that aren't forwarded yet.
//TODO: check if not forwarded to a group!
$statement = $dbl->executeWithoutParams("SELECT ticket . * FROM ticket LEFT JOIN assigned ON ticket.TId = assigned.Ticket WHERE assigned.Ticket IS NULL");
$notAssigned = $statement->fetchAll();
//forth: find all tickets assigned to someone else, not forwarded to a group or forwarded to a group you are a member from, with status == waiting on support and with timestamp of last reply > 1 day
//TODO
//Now let's get them all together
$allTogether = $assignedTo + $notAssigned;
//filter to only get unique ticket id's
$this->setQueue(self::filter_tickets($allTogether));
}
//filters the array of tickets and returns unique tickets based on there TId
static public function filter_tickets($ticketArray){
$tmp = array ();
foreach ($ticketArray as $ticket1){
$found = false;
foreach ($tmp as $ticket2){
if($ticket1['TId'] == $ticket2['TId']){
$found = true;
}
}
if(! $found){
$tmp[] = $ticket1;
}
}
return $tmp;
}
public function getTickets(){
return $this->queueElements;

1
code/ryzom/tools/server/ryzom_ams/www/html/inc/show_queue.php
View file

@ -35,6 +35,7 @@ function show_queue(){
foreach( $result['tickets'] as $ticket){
$result['tickets'][$i]['author'] = WebUsers::getUsername($ticket['authorExtern']);
$result['tickets'][$i]['assignedText'] = WebUsers::getUsername($ticket['assigned']);
$result['tickets'][$i]['timestamp_elapsed'] = Gui_Elements::time_elapsed_string($ticket['timestamp']);
$i++;
}
$result['user_id'] = $_SESSION['ticket_user']->getTUserId();

4
code/ryzom/tools/server/ryzom_ams/www/html/templates/show_queue.tpl
View file

@ -52,7 +52,7 @@
<td>{$ticket.tId}</td>
<td><a href ="index.php?page=show_ticket&id={$ticket.tId}">{$ticket.title}</a></td>
<td>{if $ticket.assignedText neq ""} <a href="index.php?page=show_user&id={$ticket.assigned}">{$ticket.assignedText} {else}<i> {$not_assigned}</i> {/if}</td>
<td class="center"><i>{$ticket.timestamp}</i></td>
<td class="center"><span title="{$ticket.timestamp_elapsed}" data-rel="tooltip" data-placement="right">{$ticket.timestamp}</span></td>
<td class="center">{$ticket.category}</td>
<td class="center"><span class="label {if $ticket.status eq 0}label-success{else if $ticket.status eq 1}label-warning{else if $ticket.status eq 2}label-important{/if}">{if $ticket.status eq 0} <i class="icon-exclamation-sign icon-white"></i>{/if} {$ticket.statusText}</span></td>
<td>
@ -62,7 +62,7 @@
<input type="hidden" name="action" value="assignTicket">
<button type="submit" class="btn btn-primary" ><i class="icon-flag icon-white"></i> Assign Ticket</button>
</form>
{else if $ticket.assigned eq 1}
{else if $ticket.assigned eq $user_id}
<form id="assign_ticket" class="form-vertical" method="post" action="" style="margin:0px 0px 0px;">
<input type="hidden" name="ticket_id" value="{$ticket.tId}">
<input type="hidden" name="action" value="unAssignTicket">