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added extra documentation. Man, writing documentation for the ticket class was quite a job :D

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Quitta 2013-09-11 23:51:23 +02:00
parent 135e57720c
commit ce36454383
5 changed files with 326 additions and 80 deletions
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2
code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/querycache.php
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@ -1,7 +1,7 @@
<?php
/**
* handler for storing changes when shard is offline.
* class for storing changes when shard is offline.
* @todo make sure that the querycache class is being used by the sync class and also for inserting the queries themselfs into it.
* Atm this class isn't used yet if I remember correctly
* @author Daan Janssens, mentored by Matthew Lagoe

19
code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/sync.php
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@ -1,16 +1,17 @@
<?php
/**
* handler for performing changes when shard is back online after being offline.
* the sync class is responsible for the syncdata function, which will synchronise the website with the shard
* (when the shard is offline, users can still change their password, email or even register)
* @author Daan Janssens, mentored by Matthew Lagoe
*/
class Sync{
/**
*
* Function syncdata
*
* @takes Nothing
* @return array $values
*
* Info: Runs functions to finish syncing data when shard is offline
*
* performs the actions listed in the querycache.
* All entries in the querycache will be read and performed depending on their type.
* This is done because the shard could have been offline and we want changes made on the website (which is still online) to eventually hit the shard.
* These changes are: createPermissions, createUser, change_pass, change_mail
*/
static public function syncdata () {

276
code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket.php
View file

@ -1,24 +1,32 @@
<?php
/**
* class that handles most ticket related functions.
* the ticket class is used for most ticketing related functions, it also holds some wrapper functions.
* @author Daan Janssens, mentored by Matthew Lagoe
*/
class Ticket{
private $tId;
private $timestamp;
private $title;
private $status;
private $queue;
private $ticket_category;
private $author;
private $priority;
private $tId; /**< The id of ticket */
private $timestamp; /**< Timestamp of the ticket */
private $title; /**< Title of the ticket */
private $status; /**< Status of the ticket (0 = waiting on user reply, 1 = waiting on support, (2= not used atm), 3 = closed */
private $queue; /**< (not in use atm) */
private $ticket_category; /**< the id of the category belonging to the ticket */
private $author; /**< The ticket_users id */
private $priority; /**< The priority of the ticket where 0 = low, 3= supadupahigh */
////////////////////////////////////////////Functions////////////////////////////////////////////////////
/*FUNCTION: ticketExists
* returns true if ticket exists
*
/**
* check if a ticket exists.
* @param $id the id of the ticket to be checked.
* @return true if the ticket exists, else false.
*/
public static function ticketExists($id) {
$dbl = new DBLayer("lib");
//check if ticket is already assigned
//check if ticket exists
if( $dbl->execute(" SELECT * FROM `ticket` WHERE `TId` = :ticket_id", array('ticket_id' => $id) )->rowCount() ){
return true;
}else{
@ -26,26 +34,31 @@ class Ticket{
}
}
/*FUNCTION: getStatusArray
* returns all possible statusses
*
/**
* return an array of the possible statuses
* @return an array containing the string values that represent the different statuses.
*/
public static function getStatusArray() {
return Array("Waiting on user reply","Waiting on support","Waiting on Dev reply","Closed");
}
/*FUNCTION: getPriorityArray
* returns all possible statusses
*
/**
* return an array of the possible priorities
* @return an array containing the string values that represent the different priorities.
*/
public static function getPriorityArray() {
return Array("Low","Normal","High","Super Dupa High");
}
/*FUNCTION: getEntireTicket
* return all ticket of the given author's id.
*
/**
* return an entire ticket.
* returns the ticket object and an array of all replies to that ticket.
* @param $id the id of the ticket.
* @param $view_as_admin true if the viewer of the ticket is a mod, else false (depending on this it will also show the hidden comments)
* @return an array containing the 'ticket_obj' and a 'reply_array', which is an array containing all replies to that ticket.
*/
public static function getEntireTicket($id,$view_as_admin) {
$ticket = new Ticket();
@ -55,10 +68,12 @@ class Ticket{
}
/*FUNCTION: getTicketTitlesOf
* return all ticket of the given author's id.
*
*/
/**
* return all tickets of a specific user.
* an array of all tickets created by a specific user are returned by this function.
* @param $author the id of the user of whom we want all tickets from.
* @return an array containing all ticket objects related to a user.
*/
public static function getTicketsOf($author) {
$dbl = new DBLayer("lib");
$statement = $dbl->execute("SELECT * FROM ticket INNER JOIN ticket_user ON ticket.Author = ticket_user.TUserId and ticket_user.ExternId=:id", array('id' => $author));
@ -79,10 +94,21 @@ class Ticket{
}
/*FUNCTION: create_Ticket()
* creates a ticket + first initial reply and fills in the content of it!
* for_support_group defines to which support group the ticket has to be forwarded
*/
/**
* function that creates a new ticket.
* A new ticket will be created, in case the extra_info != 0 and the http request came from ingame, then a ticket_info page will be created.
* A log entry will be written, depending on the $real_authors value. In case the for_support_group parameter is set, the ticket will be forwarded immediately.
* Also the mail handler will create a new email that will be sent to the author to notify him that his ticket is freshly created.
* @param $title the title we want to give to the ticket.
* @param $content the content we want to give to the starting post of the ticket.
* @param $category the id of the category that should be related to the ticket.
* @param $author the person who's id will be stored in the database as creator of the ticket.
* @param $real_author should be the same id, or a moderator/admin who creates a ticket for another user (this is used for logging purposes).
* @param $for_support_group in case you directly want to forward the ticket after creating it. (default value = 0 = don't forward)
* @param $extra_info used for creating an ticket_info page related to the ticket, this only happens when the ticket is made ingame.
* @return the created tickets id.
*/
public static function create_Ticket( $title, $content, $category, $author, $real_author, $for_support_group = 0, $extra_info = 0) {
//create the new ticket!
@ -117,10 +143,14 @@ class Ticket{
}
/*FUNCTION: updateTicketStatus()
*
*
*/
/**
* updates the ticket's status.
* A log entry about this will be created only if the newStatus is different from the current status.
* @param $ticket_id the id of the ticket of which we want to change the status.
* @param $newStatus the new status value (integer)
* @param $author the user (id) that performed the update status action
*/
public static function updateTicketStatus( $ticket_id, $newStatus, $author) {
$ticket = new Ticket();
@ -134,10 +164,15 @@ class Ticket{
}
/*FUNCTION: updateTicketStatusAndPriority()
* creates a ticket + first initial reply and fills in the content of it!
*
*/
/**
* updates the ticket's status & priority.
* A log entry about this will be created only if the newStatus is different from the current status and also when the newPriority is different from the current priority.
* @todo break this function up into a updateStatus (already exists) and updatePriority function and perhaps write a wrapper function for the combo.
* @param $ticket_id the id of the ticket of which we want to change the status & priority
* @param $newStatus the new status value (integer)
* @param $newPriority the new priority value (integer)
* @param $author the user (id) that performed the update
*/
public static function updateTicketStatusAndPriority( $ticket_id, $newStatus, $newPriority, $author) {
$ticket = new Ticket();
@ -154,7 +189,12 @@ class Ticket{
}
//return the latest reply.
/**
* return the latest reply of a ticket
* @param $ticket_id the id of the ticket.
* @return a ticket_reply object.
*/
public static function getLatestReply( $ticket_id) {
$dbl = new DBLayer("lib");
$statement = $dbl->execute("SELECT * FROM ticket_reply WHERE Ticket =:id ORDER BY TReplyId DESC LIMIT 1 ", array('id' => $ticket_id));
@ -163,6 +203,16 @@ class Ticket{
return $reply;
}
/**
* create a new reply for a ticket.
* A reply will only be added if the content isn't empty and if the ticket isn't closed.
* The ticket creator will be notified by email that someone else replied on his ticket.
* @param $content the content of the reply
* @param $author the author of the reply
* @param $ticket_id the id of the ticket to which we want to add the reply.
* @param $hidden boolean that specifies if the reply should only be shown to mods/admins or all users.
*/
public static function createReply($content, $author, $ticket_id, $hidden){
//if not empty
if(! ( Trim ( $content ) === '' )){
@ -187,7 +237,14 @@ class Ticket{
}
}
//returns SUCCESS_ASSIGNED, TICKET_NOT_EXISTING or ALREADY_ASSIGNED
/**
* assign a ticket to a user.
* Checks if the ticket exists, if so then it will try to assign the user to it, a log entry will be written about this.
* @param $user_id the id of user trying to be assigned to the ticket.
* @param $ticket_id the id of the ticket that we try to assign to the user.
* @return SUCCESS_ASSIGNED, TICKET_NOT_EXISTING or ALREADY_ASSIGNED
*/
public static function assignTicket($user_id, $ticket_id){
if(self::ticketExists($ticket_id)){
$returnvalue = Assigned::assignTicket($user_id, $ticket_id);
@ -198,7 +255,14 @@ class Ticket{
}
}
//returns SUCCESS_UNASSIGNED, TICKET_NOT_EXISTING or NOT_ASSIGNED
/**
* unassign a ticket of a user.
* Checks if the ticket exists, if so then it will try to unassign the user of it, a log entry will be written about this.
* @param $user_id the id of user trying to be assigned to the ticket.
* @param $ticket_id the id of the ticket that we try to assign to the user.
* @return SUCCESS_UNASSIGNED, TICKET_NOT_EXISTING or NOT_ASSIGNED
*/
public static function unAssignTicket($user_id, $ticket_id){
if(self::ticketExists($ticket_id)){
$returnvalue = Assigned::unAssignTicket($user_id, $ticket_id);
@ -209,6 +273,16 @@ class Ticket{
}
}
/**
* forward a ticket to a specific support group.
* Checks if the ticket exists, if so then it will try to forward the ticket to the support group specified, a log entry will be written about this.
* if no log entry should be written then the user_id should be 0, else te $user_id will be used in the log to specify who forwarded it.
* @param $user_id the id of user trying to forward the ticket.
* @param $ticket_id the id of the ticket that we try to forward to a support group.
* @param $group_id the id of the support group.
* @return SUCCESS_FORWARDED, TICKET_NOT_EXISTING or INVALID_SGROUP
*/
public static function forwardTicket($user_id, $ticket_id, $group_id){
if(self::ticketExists($ticket_id)){
if(isset($group_id) && $group_id != ""){
@ -234,12 +308,21 @@ class Ticket{
////////////////////////////////////////////Methods////////////////////////////////////////////////////
/**
* A constructor.
* Empty constructor
*/
public function __construct() {
}
//Set ticket object
/**
* sets the object's attributes.
* @param $values should be an array of the form array('TId' => ticket_id, 'Title' => title, 'Status'=> status, 'Timestamp' => ts, 'Queue' => queue,
* 'Ticket_Category' => tc, 'Author' => author, 'Priority' => priority).
*/
public function set($values){
if(isset($values['TId'])){
$this->tId = $values['TId'];
@ -253,7 +336,11 @@ class Ticket{
$this->priority = $values['Priority'];
}
//create ticket by writing private data to DB.
/**
* creates a new 'ticket' entry.
* this method will use the object's attributes for creating a new 'ticket' entry in the database.
*/
public function create(){
$dbl = new DBLayer("lib");
$query = "INSERT INTO ticket (Timestamp, Title, Status, Queue, Ticket_Category, Author, Priority) VALUES (now(), :title, :status, :queue, :tcat, :author, :priority)";
@ -261,7 +348,12 @@ class Ticket{
$this->tId = $dbl->executeReturnId($query, $values); ;
}
//return constructed element based on TId
/**
* loads the object's attributes.
* loads the object's attributes by giving a TId (ticket id).
* @param $id the id of the ticket that should be loaded
*/
public function load_With_TId( $id) {
$dbl = new DBLayer("lib");
$statement = $dbl->execute("SELECT * FROM ticket WHERE TId=:id", array('id' => $id));
@ -276,7 +368,10 @@ class Ticket{
$this->priority = $row['Priority'];
}
//update private data to DB.
/**
* update the objects attributes to the db.
*/
public function update(){
$dbl = new DBLayer("lib");
$query = "UPDATE ticket SET Timestamp = :timestamp, Title = :title, Status = :status, Queue = :queue, Ticket_Category = :tcat, Author = :author, Priority = :priority WHERE TId=:id";
@ -284,67 +379,102 @@ class Ticket{
$statement = $dbl->execute($query, $values);
}
//hasInfo
/**
* check if a ticket has a ticket_info page or not.
* @return true or false
*/
public function hasInfo(){
return Ticket_Info::TicketHasInfo($this->getTId());
}
/*FUNCTION: postreply
* returns all possible statusses
*
*
public function postReply() {
return Array("Waiting on user reply","Waiting on support","Waiting on Dev reply","Closed");
}*/
////////////////////////////////////////////Getters////////////////////////////////////////////////////
/**
* get tId attribute of the object.
*/
public function getTId(){
return $this->tId;
}
/**
* get timestamp attribute of the object in the format defined in the outputTime function of the Helperclass.
*/
public function getTimestamp(){
return Helpers::outputTime($this->timestamp);
}
/**
* get title attribute of the object.
*/
public function getTitle(){
return $this->title;
}
/**
* get status attribute of the object.
*/
public function getStatus(){
return $this->status;
}
/**
* get status attribute of the object in the form of text (string).
*/
public function getStatusText(){
$statusArray = Ticket::getStatusArray();
return $statusArray[$this->getStatus()];
}
/**
* get category attribute of the object in the form of text (string).
*/
public function getCategoryName(){
$category = Ticket_Category::constr_TCategoryId($this->getTicket_Category());
return $category->getName();
}
/**
* get queue attribute of the object.
*/
public function getQueue(){
return $this->queue;
}
/**
* get ticket_category attribute of the object (int).
*/
public function getTicket_Category(){
return $this->ticket_category;
}
/**
* get author attribute of the object (int).
*/
public function getAuthor(){
return $this->author;
}
/**
* get priority attribute of the object (int).
*/
public function getPriority(){
return $this->priority;
}
/**
* get priority attribute of the object in the form of text (string).
*/
public function getPriorityText(){
$priorityArray = Ticket::getPriorityArray();
return $priorityArray[$this->getPriority()];
}
/**
* get the user assigned to the ticket.
* or return 0 in case not assigned.
*/
public function getAssigned(){
$user_id = Assigned::getUserAssignedToTicket($this->getTId());
if ($user_id == ""){
@ -354,6 +484,10 @@ class Ticket{
}
}
/**
* get the name of the support group to whom the ticket is forwarded
* or return 0 in case not forwarded.
*/
public function getForwardedGroupName(){
$group_id = Forwarded::getSGroupOfTicket($this->getTId());
if ($group_id == ""){
@ -363,6 +497,10 @@ class Ticket{
}
}
/**
* get the id of the support group to whom the ticket is forwarded
* or return 0 in case not forwarded.
*/
public function getForwardedGroupId(){
$group_id = Forwarded::getSGroupOfTicket($this->getTId());
if ($group_id == ""){
@ -373,34 +511,66 @@ class Ticket{
}
////////////////////////////////////////////Setters////////////////////////////////////////////////////
/**
* set tId attribute of the object.
* @param $id integer id of the ticket
*/
public function setTId($id){
$this->tId = $id;
}
/**
* set timestamp attribute of the object.
* @param $ts timestamp of the ticket
*/
public function setTimestamp($ts){
$this->timestamp = $ts;
}
/**
* set title attribute of the object.
* @param $t title of the ticket
*/
public function setTitle($t){
$this->title = $t;
}
/**
* set status attribute of the object.
* @param $s status of the ticket(int)
*/
public function setStatus($s){
$this->status = $s;
}
/**
* set queue attribute of the object.
* @param $q queue of the ticket
*/
public function setQueue($q){
$this->queue = $q;
}
/**
* set ticket_category attribute of the object.
* @param $tc ticket_category id of the ticket(int)
*/
public function setTicket_Category($tc){
$this->ticket_category = $tc;
}
/**
* set author attribute of the object.
* @param $a author of the ticket
*/
public function setAuthor($a){
$this->author = $a;
}
/**
* set priority attribute of the object.
* @param $p priority of the ticket
*/
public function setPriority($p){
$this->priority = $p;
}

56
code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_category.php
View file

@ -1,14 +1,19 @@
<?php
/**
* Class related to the ticket categories.
* @author Daan Janssens, mentored by Matthew Lagoe
*/
class Ticket_Category{
private $tCategoryId;
private $name;
private $tCategoryId; /**< The id of the category */
private $name; /**< The name of the category */
////////////////////////////////////////////Functions////////////////////////////////////////////////////
//Creates a ticket_Catergory in the DB
/**
* creates a ticket_Catergory in the DB.
* @param $name name we want to give to the new category.
*/
public static function createTicketCategory( $name) {
$dbl = new DBLayer("lib");
$query = "INSERT INTO ticket_category (Name) VALUES (:name)";
@ -18,14 +23,21 @@ class Ticket_Category{
}
//return constructed element based on TCategoryId
/**
* construct a category object based on the TCategoryId.
* @return constructed element based on TCategoryId
*/
public static function constr_TCategoryId( $id) {
$instance = new self();
$instance->setTCategoryId($id);
return $instance;
}
//returns list of all category objects
/**
* return a list of all category objects.
* @return an array consisting of all category objects.
*/
public static function getAllCategories() {
$dbl = new DBLayer("lib");
$statement = $dbl->executeWithoutParams("SELECT * FROM ticket_category");
@ -43,10 +55,19 @@ class Ticket_Category{
////////////////////////////////////////////Methods////////////////////////////////////////////////////
/**
* A constructor.
* Empty constructor
*/
public function __construct() {
}
//return constructed element based on TCategoryId
/**
* loads the object's attributes.
* loads the object's attributes by giving a categories id.
* @param $id the id of the ticket_category that should be loaded
*/
public function load_With_TCategoryId( $id) {
$dbl = new DBLayer("lib");
$statement = $dbl->execute("SELECT * FROM ticket_category WHERE TCategoryId=:id", array('id' => $id));
@ -56,7 +77,9 @@ class Ticket_Category{
}
//update private data to DB.
/**
* update object attributes to the DB.
*/
public function update(){
$dbl = new DBLayer("lib");
$query = "UPDATE ticket_category SET Name = :name WHERE TCategoryId=:id";
@ -66,6 +89,9 @@ class Ticket_Category{
////////////////////////////////////////////Getters////////////////////////////////////////////////////
/**
* get name attribute of the object.
*/
public function getName(){
if ($this->name == ""){
$this->load_With_TCategoryId($this->tCategoryId);
@ -73,7 +99,9 @@ class Ticket_Category{
return $this->name;
}
/**
* get tCategoryId attribute of the object.
*/
public function getTCategoryId(){
return $this->tCategoryId;
}
@ -81,10 +109,18 @@ class Ticket_Category{
////////////////////////////////////////////Setters////////////////////////////////////////////////////
/**
* set name attribute of the object.
* @param $n name of the category
*/
public function setName($n){
$this->name = $n;
}
/**
* set tCategoryId attribute of the object.
* @param $id integer id of the category
*/
public function setTCategoryId($id){
$this->tCategoryId = $id;
}

53
code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_content.php
View file

@ -1,14 +1,25 @@
<?php
/**
* Class that handles the content of a reply.
* The Ticket_Content has a one-to-one relation with a ticket_reply, it contains the content of a reply, this way the content doesn't always have to be loaded when
* we query the database when we only need information regarding to the replies basic information.
* @author Daan Janssens, mentored by Matthew Lagoe
*/
class Ticket_Content{
private $tContentId;
private $content;
private $tContentId; /**< The id of ticket_content entry */
private $content; /**< The content of an entry */
////////////////////////////////////////////Functions////////////////////////////////////////////////////
//return constructed element based on TCategoryId
/**
* return constructed element based on TContentId.
* @param $id the id of ticket_content entry.
* @return a constructed ticket_content object by specifying the TContentId.
*/
public static function constr_TContentId( $id) {
$instance = new self();
$instance->setTContentId($id);
@ -18,10 +29,18 @@ class Ticket_Content{
////////////////////////////////////////////Methods////////////////////////////////////////////////////
/**
* A constructor.
* Empty constructor
*/
public function __construct() {
}
//Creates a ticket_content entry in the DB
/**
* creates a new 'tickt_content' entry.
* this method will use the object's attributes for creating a new 'ticket_content' entry in the database.
*/
public function create() {
$dbl = new DBLayer("lib");
$query = "INSERT INTO ticket_content (Content) VALUES (:content)";
@ -29,7 +48,12 @@ class Ticket_Content{
$this->tContentId = $dbl->executeReturnId($query, $values); ;
}
//return constructed element based on TContentId
/**
* loads the object's attributes.
* loads the object's attributes by giving a ticket_content's id,
* @param $id the id of the ticket_content entry that should be loaded
*/
public function load_With_TContentId( $id) {
$dbl = new DBLayer("lib");
$statement = $dbl->execute("SELECT * FROM ticket_content WHERE TContentId=:id", array('id' => $id));
@ -38,7 +62,9 @@ class Ticket_Content{
$this->content = $row['Content'];
}
//update private data to DB.
/**
* update the object's attributes to the database.
*/
public function update(){
$dbl = new DBLayer("lib");
$query = "UPDATE ticket_content SET Content = :content WHERE TContentId=:id";
@ -48,6 +74,9 @@ class Ticket_Content{
////////////////////////////////////////////Getters////////////////////////////////////////////////////
/**
* get content attribute of the object.
*/
public function getContent(){
if ($this->content == ""){
$this->load_With_TContentId($this->tContentId);
@ -55,7 +84,9 @@ class Ticket_Content{
return $this->content;
}
/**
* get tContentId attribute of the object.
*/
public function getTContentId(){
return $this->tContentId;
}
@ -63,10 +94,18 @@ class Ticket_Content{
////////////////////////////////////////////Setters////////////////////////////////////////////////////
/**
* set content attribute of the object.
* @param $c content of a reply
*/
public function setContent($c){
$this->content = $c;
}
/**
* set tContentId attribute of the object.
* @param $c integer id of ticket_content entry
*/
public function setTContentId($c){
$this->tContentId = $c;
}