Creating tickets, browsing the profile, replying on tickets and forwarding them is possible!
This commit is contained in:
Quitta
parent
ea9e022a60
commit
bfeb583c46
12 changed files with 651 additions and 123 deletions
|
|
@ -17,15 +17,15 @@ class WebUsers extends Users{
|
|||
}
|
||||
|
||||
public function set($values){
|
||||
$this->uId = $values['UId'];
|
||||
$this->login = $values['Login'];
|
||||
$this->email = $values['Email'];
|
||||
$this->firstname = $values['FirstName'];
|
||||
$this->lastname = $values['LastName'];
|
||||
$this->gender = $values['Gender'];
|
||||
$this->country = $values['Country'];
|
||||
$this->receiveMail = $values['ReceiveMail'];
|
||||
$this->language = $values['Language'];
|
||||
$this->uId = $values['uid'];
|
||||
$this->login = $values['name'];
|
||||
$this->email = $values['mail'];
|
||||
//$this->firstname = $values['FirstName'];
|
||||
//$this->lastname = $values['LastName'];
|
||||
//$this->gender = $values['Gender'];
|
||||
//$this->country = $values['Country'];
|
||||
//$this->receiveMail = $values['ReceiveMail'];
|
||||
//$this->language = $values['Language'];
|
||||
}
|
||||
|
||||
/**
|
||||
|
|
@ -72,8 +72,8 @@ class WebUsers extends Users{
|
|||
|
||||
//returns te id for a given username
|
||||
public static function getId($username){
|
||||
$row = db_query("SELECT * FROM {users} WHERE name = :name", array(':name' => $username))->fetchField();
|
||||
return $row['UId'];
|
||||
$row = db_query("SELECT * FROM {users} WHERE name = :name", array(':name' => $username))->fetchAssoc();
|
||||
return $row['uid'];
|
||||
}
|
||||
|
||||
//returns te id for a given username
|
||||
|
|
@ -93,20 +93,17 @@ class WebUsers extends Users{
|
|||
}
|
||||
|
||||
public function getUsername(){
|
||||
$dbw = new DBLayer("web");
|
||||
|
||||
if(! isset($this->login) || $this->login == ""){
|
||||
$statement = $dbw->execute("SELECT * FROM ams_user WHERE UId=:id", array('id' => $this->uId));
|
||||
$row = $statement->fetch();
|
||||
$this->set($row);
|
||||
$row = db_query("SELECT * FROM {users} WHERE uid = :id", array(':id' => $this->uId))->fetchAssoc();
|
||||
$this->set($row);
|
||||
}
|
||||
return $this->login;
|
||||
}
|
||||
|
||||
public function getEmail(){
|
||||
$dbw = new DBLayer("web");
|
||||
if(! isset($this->email) || $this->email == ""){
|
||||
$statement = $dbw->execute("SELECT * FROM ams_user WHERE UId=:id", array('id' => $this->uId));
|
||||
$row = $statement->fetch();
|
||||
$row = db_query("SELECT * FROM {users} WHERE uid = :id", array(':id' => $this->uId))->fetchAssoc();
|
||||
$this->set($row);
|
||||
}
|
||||
return $this->email;
|
||||
|
|
|
|||
|
|
@ -0,0 +1,52 @@
|
|||
<?php
|
||||
|
||||
function create_ticket(){
|
||||
//if logged in
|
||||
if(WebUsers::isLoggedIn() && isset($_SESSION['ticket_user'])){
|
||||
|
||||
if(isset($_POST['target_id'])){
|
||||
|
||||
//if target_id is the same as session id or is admin
|
||||
if( ($_POST['target_id'] == $_SESSION['id']) || Ticket_User::isMod(unserialize($_SESSION['ticket_user'])) ){
|
||||
|
||||
$category = filter_var($_POST['Category'], FILTER_SANITIZE_NUMBER_INT);
|
||||
$title = filter_var($_POST['Title'], FILTER_SANITIZE_STRING);
|
||||
$content = filter_var($_POST['Content'], FILTER_SANITIZE_STRING);
|
||||
try{
|
||||
if($_POST['target_id'] == $_SESSION['id']){
|
||||
$author = unserialize($_SESSION['ticket_user'])->getTUserId();
|
||||
}else{
|
||||
$author= Ticket_User::constr_ExternId($_POST['target_id'])->getTUserId();
|
||||
}
|
||||
$ticket_id = Ticket::create_Ticket($title, $content, $category, $author, unserialize($_SESSION['ticket_user'])->getTUserId(),0, $_POST);
|
||||
header("Location: index.php?page=show_ticket&id=".$ticket_id);
|
||||
exit;
|
||||
|
||||
}catch (PDOException $e) {
|
||||
//ERROR: LIB DB is not online!
|
||||
print_r($e);
|
||||
exit;
|
||||
header("Location: index.php");
|
||||
exit;
|
||||
}
|
||||
|
||||
}else{
|
||||
//ERROR: permission denied!
|
||||
$_SESSION['error_code'] = "403";
|
||||
header("Location: index.php?page=error");
|
||||
exit;
|
||||
}
|
||||
|
||||
}else{
|
||||
//ERROR: The form was not filled in correclty
|
||||
header("Location: index.php?page=create_ticket");
|
||||
exit;
|
||||
}
|
||||
}else{
|
||||
//ERROR: user is not logged in
|
||||
header("Location: index.php");
|
||||
exit;
|
||||
}
|
||||
|
||||
}
|
||||
|
||||
|
|
@ -0,0 +1,54 @@
|
|||
<?php
|
||||
|
||||
function reply_on_ticket(){
|
||||
|
||||
//if logged in
|
||||
if(WebUsers::isLoggedIn() && isset($_POST['ticket_id'])){
|
||||
|
||||
$ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
|
||||
$target_ticket = new Ticket();
|
||||
$target_ticket->load_With_TId($ticket_id);
|
||||
|
||||
if(($target_ticket->getAuthor() == unserialize($_SESSION['ticket_user'])->getTUserId()) || Ticket_User::isMod(unserialize($_SESSION['ticket_user'])) ){
|
||||
|
||||
try{
|
||||
$author = unserialize($_SESSION['ticket_user'])->getTUserId();
|
||||
if(isset($_POST['Content'])){
|
||||
$content = $_POST['Content'];
|
||||
}else{
|
||||
$content="";
|
||||
}
|
||||
$hidden = 0;
|
||||
if(isset($_POST['hidden']) && Ticket_User::isMod(unserialize($_SESSION['ticket_user']))){
|
||||
$hidden = 1;
|
||||
}
|
||||
Ticket::createReply($content, $author, $ticket_id, $hidden);
|
||||
|
||||
if(isset($_POST['ChangeStatus']) && isset($_POST['ChangePriority']) && Ticket_User::isMod(unserialize($_SESSION['ticket_user']))){
|
||||
$newStatus = filter_var($_POST['ChangeStatus'], FILTER_SANITIZE_NUMBER_INT);
|
||||
$newPriority = filter_var($_POST['ChangePriority'], FILTER_SANITIZE_NUMBER_INT);
|
||||
Ticket::updateTicketStatusAndPriority($ticket_id,$newStatus, $newPriority, $author);
|
||||
}
|
||||
header("Location: ams?page=show_ticket&id=".$ticket_id);
|
||||
exit;
|
||||
|
||||
}catch (PDOException $e) {
|
||||
//ERROR: LIB DB is not online!
|
||||
print_r($e);
|
||||
//header("Location: index.php");
|
||||
exit;
|
||||
}
|
||||
|
||||
}else{
|
||||
//ERROR: No access!
|
||||
$_SESSION['error_code'] = "403";
|
||||
header("Location: index.php?page=error");
|
||||
exit;
|
||||
}
|
||||
}else{
|
||||
//ERROR: not logged in!
|
||||
header("Location: index.php");
|
||||
exit;
|
||||
}
|
||||
|
||||
}
|
||||
|
|
@ -0,0 +1,46 @@
|
|||
<?php
|
||||
|
||||
function createticket(){
|
||||
|
||||
//if logged in
|
||||
if(WebUsers::isLoggedIn()){
|
||||
//in case user_id-GET param set it's value as target_id, if no user_id-param is given, use the session id.
|
||||
if(isset($_GET['user_id'])){
|
||||
|
||||
if(($_GET['user_id'] != $_SESSION['id']) && ( ! ticket_user::isMod(unserialize($_SESSION['ticket_user']))) ){
|
||||
|
||||
//ERROR: No access!
|
||||
$_SESSION['error_code'] = "403";
|
||||
header("Location: index.php?page=error");
|
||||
exit;
|
||||
|
||||
}else{
|
||||
//if user_id is given, then set it as the target_id
|
||||
$result['target_id'] = filter_var($_GET['user_id'], FILTER_SANITIZE_NUMBER_INT);
|
||||
}
|
||||
|
||||
}else{
|
||||
//set session_id as target_id
|
||||
$result['target_id'] = $_SESSION['id'];
|
||||
|
||||
|
||||
}
|
||||
if(Helpers::check_if_game_client()){
|
||||
//get all additional info, which is needed for adding the extra info page
|
||||
$result[] = $_GET;
|
||||
$result['ingame'] = true;
|
||||
}
|
||||
|
||||
|
||||
//create array of category id & names
|
||||
$catArray = Ticket_Category::getAllCategories();
|
||||
$result['category'] = Gui_Elements::make_table_with_key_is_id($catArray, Array("getName"), "getTCategoryId" );
|
||||
return $result;
|
||||
|
||||
}else{
|
||||
//ERROR: not logged in!
|
||||
header("Location: index.php");
|
||||
exit;
|
||||
}
|
||||
|
||||
}
|
||||
|
|
@ -0,0 +1,84 @@
|
|||
<?php
|
||||
|
||||
function show_ticket(){
|
||||
//if logged in
|
||||
if(WebUsers::isLoggedIn() && isset($_GET['id'])){
|
||||
|
||||
$result['user_id'] = unserialize($_SESSION['ticket_user'])->getTUserId();
|
||||
$result['ticket_id'] = filter_var($_GET['id'], FILTER_SANITIZE_NUMBER_INT);
|
||||
$target_ticket = new Ticket();
|
||||
$target_ticket->load_With_TId($result['ticket_id']);
|
||||
|
||||
if(Ticket_User::isMod(unserialize($_SESSION['ticket_user'] ))){
|
||||
if(isset($_POST['action'])){
|
||||
switch($_POST['action']){
|
||||
case "forward":
|
||||
$ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
|
||||
$group_id = filter_var($_POST['group'], FILTER_SANITIZE_NUMBER_INT);
|
||||
$result['ACTION_RESULT'] = Ticket::forwardTicket($result['user_id'], $ticket_id, $group_id);
|
||||
break;
|
||||
case "assignTicket":
|
||||
$ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
|
||||
$result['ACTION_RESULT'] = Ticket::assignTicket($result['user_id'] , $ticket_id);
|
||||
break;
|
||||
case "unAssignTicket":
|
||||
$ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
|
||||
$result['ACTION_RESULT'] = Ticket::unAssignTicket($result['user_id'], $ticket_id);
|
||||
break;
|
||||
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
if(($target_ticket->getAuthor() == unserialize($_SESSION['ticket_user'])->getTUserId()) || Ticket_User::isMod(unserialize($_SESSION['ticket_user']) )){
|
||||
|
||||
$show_as_admin = false;
|
||||
if(Ticket_User::isMod(unserialize($_SESSION['ticket_user']))){
|
||||
$show_as_admin = true;
|
||||
}
|
||||
|
||||
$entire_ticket = Ticket::getEntireTicket( $result['ticket_id'],$show_as_admin);
|
||||
Ticket_Log::createLogEntry($result['ticket_id'],unserialize($_SESSION['ticket_user'])->getTUserId(), 3);
|
||||
$result['ticket_tId'] = $entire_ticket['ticket_obj']->getTId();
|
||||
$result['ticket_forwardedGroupName'] = $entire_ticket['ticket_obj']->getForwardedGroupName();
|
||||
$result['ticket_forwardedGroupId'] = $entire_ticket['ticket_obj']->getForwardedGroupId();
|
||||
$result['ticket_title'] = $entire_ticket['ticket_obj']->getTitle();
|
||||
$result['ticket_timestamp'] = $entire_ticket['ticket_obj']->getTimestamp();
|
||||
$result['ticket_status'] = $entire_ticket['ticket_obj']->getStatus();
|
||||
$result['ticket_author'] = $entire_ticket['ticket_obj']->getAuthor();
|
||||
$result['ticket_prioritytext'] = $entire_ticket['ticket_obj']->getPriorityText();
|
||||
$result['ticket_priorities'] = Ticket::getPriorityArray();
|
||||
$result['ticket_priority'] = $entire_ticket['ticket_obj']->getPriority();
|
||||
$result['ticket_statustext'] = $entire_ticket['ticket_obj']->getStatusText();
|
||||
$result['ticket_lastupdate'] = Gui_Elements::time_elapsed_string(Ticket::getLatestReply($result['ticket_id'])->getTimestamp());
|
||||
$result['ticket_category'] = $entire_ticket['ticket_obj']->getCategoryName();
|
||||
$webUser = new WebUsers(Assigned::getUserAssignedToTicket($result['ticket_tId']));
|
||||
$result['ticket_assignedToText'] = $webUser->getUsername();
|
||||
$result['ticket_assignedTo'] = Assigned::getUserAssignedToTicket($result['ticket_tId']);
|
||||
$result['ticket_replies'] = Gui_Elements::make_table($entire_ticket['reply_array'], Array("getTReplyId","getContent()->getContent","getTimestamp","getAuthor()->getExternId","getAuthor()->getPermission","getHidden"), Array("tReplyId","replyContent","timestamp","authorExtern","permission","hidden"));
|
||||
$i = 0;
|
||||
foreach( $result['ticket_replies'] as $reply){
|
||||
$webReplyUser = new WebUsers($reply['authorExtern']);
|
||||
$result['ticket_replies'][$i]['author'] = $webReplyUser->getUsername();
|
||||
$i++;
|
||||
}
|
||||
if(Ticket_User::isMod(unserialize($_SESSION['ticket_user']))){
|
||||
$result['isMod'] = "TRUE";
|
||||
$result['statusList'] = Ticket::getStatusArray();
|
||||
$result['sGroups'] = Gui_Elements::make_table_with_key_is_id(Support_Group::getAllSupportGroups(), Array("getName"), "getSGroupId" );
|
||||
}
|
||||
$result['hasInfo'] = $target_ticket->hasInfo();
|
||||
return $result;
|
||||
|
||||
}else{
|
||||
//ERROR: No access!
|
||||
$_SESSION['error_code'] = "403";
|
||||
header("Location: index.php?page=error");
|
||||
exit;
|
||||
}
|
||||
}else{
|
||||
//ERROR: not logged in!
|
||||
header("Location: index.php");
|
||||
exit;
|
||||
}
|
||||
}
|
||||
|
|
@ -0,0 +1,44 @@
|
|||
<?php
|
||||
|
||||
function show_user(){
|
||||
//if logged in
|
||||
if(WebUsers::isLoggedIn()){
|
||||
|
||||
if( !isset($_GET['id']) || Ticket_User::isMod(unserialize($_SESSION['ticket_user'])) || $_GET['id'] == $_SESSION['id'] ){
|
||||
|
||||
if(isset($_GET['id'])){
|
||||
$result['target_id'] = filter_var($_GET['id'], FILTER_SANITIZE_NUMBER_INT);
|
||||
}else{
|
||||
$result['target_id'] = $_SESSION['id'];
|
||||
}
|
||||
$webUser = new WebUsers($result['target_id']);
|
||||
$result['target_name'] = $webUser->getUsername();
|
||||
$result['mail'] = $webUser->getEmail();
|
||||
//$info = $webUser->getInfo();
|
||||
//$result['firstName'] = $info['FirstName'];
|
||||
//$result['lastName'] = $info['LastName'];
|
||||
//$result['country'] = $info['Country'];
|
||||
//$result['gender'] = $info['Gender'];
|
||||
|
||||
$ticket_user = Ticket_User::constr_ExternId($result['target_id']);
|
||||
$result['userPermission'] = $ticket_user->getPermission();
|
||||
if(Ticket_User::isAdmin(unserialize($_SESSION['ticket_user']))){
|
||||
$result['isAdmin'] = "TRUE";
|
||||
}
|
||||
$ticketlist = Ticket::getTicketsOf($ticket_user->getTUserId());
|
||||
|
||||
$result['ticketlist'] = Gui_Elements::make_table($ticketlist, Array("getTId","getTimestamp","getTitle","getStatus","getStatusText","getStatusText","getCategoryName"), Array("tId","timestamp","title","status","statustext","statusText","category"));
|
||||
return $result;
|
||||
|
||||
}else{
|
||||
//ERROR: No access!
|
||||
$_SESSION['error_code'] = "403";
|
||||
header("Location: index.php?page=error");
|
||||
exit;
|
||||
}
|
||||
}else{
|
||||
//ERROR: not logged in!
|
||||
header("Location: index.php");
|
||||
exit;
|
||||
}
|
||||
}
|
||||
|
|
@ -248,6 +248,8 @@ function ryzommanage_block_view($delta = '')
|
|||
}
|
||||
|
||||
|
||||
|
||||
|
||||
function _ams_handler()
|
||||
{
|
||||
|
||||
|
|
@ -547,7 +549,20 @@ function top_bar()
|
|||
$userId = $user->uid;
|
||||
if (user_is_logged_in()) {
|
||||
// Logged in user
|
||||
return "<div class='ryzomuserbar'>Notepad | Mail | Wiki | Profile | Craft Recipe-Book | Occupations | News/Events | <a href='/user/".$userId."/edit'>Account</a> | <a href='/user/logout'>Logout</a></div>";
|
||||
//check permission, if user
|
||||
if(ticket_user::isMod(unserialize($_SESSION['ticket_user']))){
|
||||
return "<div class='ryzomuserbar'><a href='ams?page=show_user&id=".$userId."'>Profile</a> |
|
||||
<a href='ams?page=createticket&id=".$userId."'>Create Ticket</a> |
|
||||
<a href='/user/".$userId."/edit'>Settings</a> | <a href='ams?page=userlist".$userId."'>Users</a> |
|
||||
<a href='ams?page=show_queue&get=todo'>Queues</a> |
|
||||
<a href='ams?page=sgroup_list'>Support Groups</a> | <a href='/user/logout'>Logout</a></div>";
|
||||
|
||||
}else{
|
||||
return "<div class='ryzomuserbar'><a href='ams?page=show_user&id=".$userId."'>Profile</a> |
|
||||
<a href='ams?page=createticket&id=".$userId."'>Create Ticket</a> |
|
||||
<a href='/user/".$userId."/edit'>Settings</a> | <a href='/user/logout'>Logout</a></div>";
|
||||
}
|
||||
|
||||
} else {
|
||||
return drupal_get_form('login_form');
|
||||
// Not logged in
|
||||
|
|
@ -1002,3 +1017,59 @@ function ryzommanage_help($path, $arg) {
|
|||
break;
|
||||
}
|
||||
}
|
||||
|
||||
function ryzommanage_enable() {
|
||||
// Check if our field is not already created.
|
||||
if (!field_info_field('firstname')) {
|
||||
$field = array(
|
||||
'field_name' => 'firstname',
|
||||
'type' => 'text',
|
||||
);
|
||||
field_create_field($field);
|
||||
|
||||
// Create the instance on the bundle.
|
||||
$instance = array(
|
||||
'field_name' => 'firstname',
|
||||
'entity_type' => 'user',
|
||||
'label' => 'First Name',
|
||||
'bundle' => 'user',
|
||||
// If you don't set the "required" property then the field wont be required by default.
|
||||
'required' => FALSE,
|
||||
'settings' => array(
|
||||
// Here you inform either or not you want this field showing up on the registration form.
|
||||
|
||||
),
|
||||
'widget' => array(
|
||||
'type' => 'textfield',
|
||||
'weight' => '1',
|
||||
),
|
||||
);
|
||||
field_create_instance($instance);
|
||||
}
|
||||
|
||||
if (!field_info_field('secondname')) {
|
||||
$field = array(
|
||||
'field_name' => 'secondname',
|
||||
'type' => 'text',
|
||||
);
|
||||
field_create_field($field);
|
||||
|
||||
// Create the instance on the bundle.
|
||||
$instance = array(
|
||||
'field_name' => 'secondname',
|
||||
'entity_type' => 'user',
|
||||
'label' => 'Second Name',
|
||||
'bundle' => 'user',
|
||||
// If you don't set the "required" property then the field wont be required by default.
|
||||
'required' => FALSE,
|
||||
'settings' => array(
|
||||
// Here you inform either or not you want this field showing up on the registration form.
|
||||
),
|
||||
'widget' => array(
|
||||
'type' => 'textfield',
|
||||
'weight' => '1',
|
||||
),
|
||||
);
|
||||
field_create_instance($instance);
|
||||
}
|
||||
}
|
||||
|
|
@ -0,0 +1,38 @@
|
|||
{block name=content}
|
||||
|
||||
<h2>Create a new Ticket</h2>
|
||||
<form id="changePassword" method="post" action="ams?page=createticket&id={$target_id}">
|
||||
<table>
|
||||
<tr>
|
||||
<td>
|
||||
<label>Title</label>
|
||||
<input type="text" size="60" id="Title" name="Title">
|
||||
</td>
|
||||
</tr>
|
||||
<tr>
|
||||
<td>
|
||||
<label>Category</label>
|
||||
<select name="Category">
|
||||
{foreach from=$category key=k item=v}
|
||||
<option value="{$k}">{$v}</option>
|
||||
{/foreach}
|
||||
</select>
|
||||
</td>
|
||||
</tr>
|
||||
<tr>
|
||||
<td>
|
||||
<label>Description</label>
|
||||
<textarea rows="12" id="Content" style="width: 90%;" name="Content"></textarea>
|
||||
</td>
|
||||
</tr>
|
||||
<tr>
|
||||
<td>
|
||||
<input type="hidden" name="function" value="create_ticket">
|
||||
<input type="hidden" name="target_id" value="{$target_id}">
|
||||
<button type="submit">Send Ticket</button>
|
||||
</td>
|
||||
</tr>
|
||||
</table>
|
||||
</form>
|
||||
{/block}
|
||||
|
||||
|
|
@ -5,27 +5,27 @@
|
|||
<tr>
|
||||
<td width="25%">
|
||||
<a data-original-title="{$nrAssignedWaiting} Assigned to you and waiting for support!" data-rel="tooltip" class="well span3 top-block"
|
||||
href="ams/?page=show_queue&get=create&userid={$user_id}&groupid=1&what=waiting_for_support&how=assigned&who=user">
|
||||
href="ams?page=show_queue&get=create&userid={$user_id}&groupid=1&what=waiting_for_support&how=assigned&who=user">
|
||||
<div style="text-align:center;">Tickets Waiting for Direct Action:
|
||||
<font color="red">{$nrAssignedWaiting}</font></div>
|
||||
</a>
|
||||
</td>
|
||||
<td width="25%">
|
||||
<a data-original-title="{$nrToDo} Tickets Todo." data-rel="tooltip" class="well span3 top-block" href="ams/?page=show_queue&get=todo">
|
||||
<a data-original-title="{$nrToDo} Tickets Todo." data-rel="tooltip" class="well span3 top-block" href="ams?page=show_queue&get=todo">
|
||||
<div style="text-align:center;">Tickets Todo:
|
||||
<font color="red">{$nrToDo}</font></div>
|
||||
</a>
|
||||
</td>
|
||||
<td width="25">
|
||||
|
||||
<a data-original-title="By {$newestTicketAuthor}" data-rel="tooltip" class="well span3 top-block" href="ams/?page=show_ticket&id={$newestTicketId}">
|
||||
<a data-original-title="By {$newestTicketAuthor}" data-rel="tooltip" class="well span3 top-block" href="ams?page=show_ticket&id={$newestTicketId}">
|
||||
<div style="text-align:center;">Newest Ticket:
|
||||
<font color="red">{$newestTicketTitle}</font></div>
|
||||
</a>
|
||||
</td>
|
||||
<td width="25%">
|
||||
|
||||
<a data-original-title="{$nrTotalTickets} tickets in total" data-rel="tooltip" class="well span3 top-block" href="ams/?page=show_queue&get=all">
|
||||
<a data-original-title="{$nrTotalTickets} tickets in total" data-rel="tooltip" class="well span3 top-block" href="ams?page=show_queue&get=all">
|
||||
<div style="text-align:center;">Total amount of Tickets:
|
||||
<font color="red">{$nrTotalTickets}</font></div>
|
||||
</a>
|
||||
|
|
|
|||
|
|
@ -0,0 +1,188 @@
|
|||
{block name=content}
|
||||
<h1><u>Title</u>: {$ticket_title} [ID#{$ticket_tId}] </h1>
|
||||
|
||||
<table>
|
||||
<tr>
|
||||
{if isset($isMod) and $isMod eq "TRUE"}
|
||||
<td>
|
||||
Ticket Assigning:
|
||||
{if $ticket_assignedTo eq 0}
|
||||
<form id="assign_ticket" class="form-vertical" method="post" action="" >
|
||||
<input type="hidden" name="ticket_id" value="{$ticket_tId}">
|
||||
<input type="hidden" name="action" value="assignTicket">
|
||||
<button type="submit">Assign Ticket</button>
|
||||
</form>
|
||||
{else if $ticket_assignedTo eq $user_id}
|
||||
<form id="assign_ticket" class="form-vertical" method="post" action="" >
|
||||
<input type="hidden" name="ticket_id" value="{$ticket_tId}">
|
||||
<input type="hidden" name="action" value="unAssignTicket">
|
||||
<button type="submit">Remove Assign</button>
|
||||
</form>
|
||||
{/if}
|
||||
</td>
|
||||
<td>
|
||||
Forward to Group:
|
||||
<form id="forward" class="form-vertical" method="post" action="">
|
||||
<select name="group">
|
||||
<option></option>
|
||||
{foreach from=$sGroups key=k item=v}
|
||||
<option value="{$k}">{$v}</option>
|
||||
{/foreach}
|
||||
</select>
|
||||
<input type="hidden" name="ticket_id" value="{$ticket_tId}">
|
||||
<input type="hidden" name="action" value="forward">
|
||||
<button type="submit">Forward</button>
|
||||
</form>
|
||||
</td>
|
||||
{/if}
|
||||
{if isset($isMod) and $isMod eq "TRUE"}<td><a href="ams?page=show_ticket_log&id={$ticket_tId}">Show Ticket Log</a></td>{/if}
|
||||
|
||||
<td><a href="ams?page=createticket&user_id={$ticket_author}">Send Other Ticket</a></td>
|
||||
{if $hasInfo}<td><a href="ams?page=show_ticket_info&id={$ticket_tId}">Show ticket Info</a></td>{/if}
|
||||
|
||||
</tr>
|
||||
</table>
|
||||
|
||||
|
||||
|
||||
{if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_ASSIGNED"}
|
||||
<font color="green">
|
||||
<p>{$success_assigned}</p>
|
||||
</font>
|
||||
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_UNASSIGNED"}
|
||||
<font color="green">
|
||||
<p>{$success_unassigned}</p>
|
||||
</font>
|
||||
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
|
||||
<font color="red">
|
||||
<p>{$ticket_not_existing}</p>
|
||||
</font>
|
||||
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "ALREADY_ASSIGNED"}
|
||||
<font color="red">
|
||||
<p>{$ticket_already_assigned}</p>
|
||||
</font>
|
||||
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "NOT_ASSIGNED"}
|
||||
<font color="red">
|
||||
<p>{$ticket_not_assigned}</p>
|
||||
</font>
|
||||
{/if}
|
||||
|
||||
{if isset($ACTION_RESULT) and $ACTION_RESULT eq "INVALID_SGROUP"}
|
||||
<font color="red">
|
||||
<p>{$invalid_sgroup}</p>
|
||||
</font>
|
||||
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
|
||||
<font color="red">
|
||||
<p>{$ticket_not_existing}</p>
|
||||
</font>
|
||||
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_FORWARDED"}
|
||||
<font color="green">
|
||||
<p>{$success_forwarded}</p>
|
||||
</font>
|
||||
{/if}
|
||||
|
||||
<form id="changeTicket" method="post" action="ams?page=show_ticket&id={$ticket_tId}">
|
||||
<table width=100%>
|
||||
<tr>
|
||||
<td width=33%><strong>Original Submitted: </strong>{$ticket_timestamp}</td>
|
||||
<td width=33%><strong>Last Updated: </strong>{$ticket_lastupdate}</td>
|
||||
<td width=33%><strong>Status: </strong>{if $ticket_status neq 3}<font color="green">Open</font>{/if} <font color="{if $ticket_status eq 0}orange{else if $ticket_status eq 1}green{else if $ticket_status eq 3}red{/if}"><strong>{$ticket_statustext}</strong></font></td>
|
||||
</tr>
|
||||
<tr>
|
||||
<td width=33%><strong>Category: </strong>{$ticket_category}</td>
|
||||
<td width=33%><strong>Priority: </strong>{$ticket_prioritytext}</td>
|
||||
<td width=33%><strong>Support Group: </strong>
|
||||
<span class="label label-info">
|
||||
{if $ticket_forwardedGroupName eq "0"}
|
||||
<i>{$public_sgroup}</i>
|
||||
{else}
|
||||
<a href="index.php?page=show_sgroup&id={$ticket_forwardedGroupId}">{$ticket_forwardedGroupName}</a>
|
||||
{/if}
|
||||
</span>
|
||||
</td>
|
||||
</tr>
|
||||
<tr>
|
||||
<td width=33%><strong>Assigned To: </strong>{if $ticket_assignedTo neq ""} <a href="index.php?page=show_user&id={$ticket_assignedTo}">{$ticket_assignedToText}</a> {else}<i> {$not_assigned}</i> {/if}</td>
|
||||
<td width=33%></td>
|
||||
<td width=33%></td>
|
||||
</tr>
|
||||
</table>
|
||||
|
||||
|
||||
<table class="table table-bordered" >
|
||||
<tbody>
|
||||
{foreach from=$ticket_replies item=reply}
|
||||
<tr>
|
||||
<td>
|
||||
<p>
|
||||
<font color="blue"> {$reply.timestamp}</font>
|
||||
{if $reply.permission eq '1'}
|
||||
<span class="label label-success"><strong>{if isset($isMod) and $isMod eq "TRUE"} <a href="index.php?page=show_user&id={$reply.authorExtern}"> {$reply.author}{else} {$reply.author} {/if}</a></strong></span>
|
||||
{else if $reply.permission gt '1'}
|
||||
<span class="label label-warning"><strong>{if isset($isMod) and $isMod eq "TRUE"} <a href="index.php?page=show_user&id={$reply.authorExtern}">{$reply.author}{else} {$reply.author} {/if}</a></strong></span>
|
||||
{/if}
|
||||
</p>
|
||||
<p><pre{if $reply.permission gt '1'} {if $reply.hidden eq 0} style="background-color:rgb(248, 200, 200);"{else if $reply.hidden eq 1}style="background-color:rgb(207, 254, 255);"{/if}{/if}> {if $reply.hidden eq 1}<i>{/if}{$reply.replyContent}{if $reply.hidden eq 1}</i>{/if}</pre></p>
|
||||
</td>
|
||||
</tr>
|
||||
{/foreach}
|
||||
|
||||
{if $ticket_status eq 3}
|
||||
<tr>
|
||||
<td>
|
||||
<p><pre style="background-color:rgb(255, 230, 153);">Ticket is closed.</pre></p>
|
||||
</td>
|
||||
</tr>
|
||||
{/if}
|
||||
|
||||
<tr>
|
||||
<td>
|
||||
<form id="reply" class="form-vertical" method="post" action="ams?page=show_ticket&id={$ticket_tId}">
|
||||
{if $ticket_status neq 3}
|
||||
<legend>{$t_reply}:</legend>
|
||||
<label>{$t_fill}</label>
|
||||
<textarea rows="6" class="span12" style="width: 90%;" id="Content" name="Content"></textarea>
|
||||
{if isset($isMod) and $isMod eq "TRUE"}
|
||||
<label>Options</label>
|
||||
<input type="checkbox" name="hidden">Hide reply for user.
|
||||
{/if}
|
||||
{/if}
|
||||
</td>
|
||||
</tr>
|
||||
<tr>
|
||||
<td>
|
||||
{if isset($isMod) and $isMod eq "TRUE"}
|
||||
<div style="display: inline-block;">
|
||||
<label>Change status to</label>
|
||||
<select name="ChangeStatus">
|
||||
{foreach from=$statusList key=k item=v}
|
||||
<option value="{$k}">{$v}</option>
|
||||
{/foreach}
|
||||
</select>
|
||||
</div>
|
||||
<div style="display: inline-block; margin-left:10px;"">
|
||||
<label>Change priority to</label>
|
||||
<select name="ChangePriority">
|
||||
{foreach from=$ticket_priorities key=k item=v}
|
||||
<option value="{$k}" {if $k eq $ticket_priority}selected="selected"{/if}>{$v}</option>
|
||||
{/foreach}
|
||||
</select>
|
||||
</div>
|
||||
{/if}
|
||||
</td>
|
||||
</tr>
|
||||
<tr>
|
||||
<td>
|
||||
<input type="hidden" name="function" value="reply_on_ticket">
|
||||
<input type="hidden" name="ticket_id" value="{$ticket_id}">
|
||||
<button type="submit" class="btn btn-primary" >{$t_send}</button>
|
||||
</form>
|
||||
</td>
|
||||
</tr>
|
||||
</tbody>
|
||||
</table>
|
||||
|
||||
|
||||
|
||||
{/block}
|
||||
|
||||
|
|
@ -1,17 +1,8 @@
|
|||
{block name=content}
|
||||
<div class="row-fluid sortable ui-sortable">
|
||||
<div class="box span9">
|
||||
<div class="box-header well" data-original-title="">
|
||||
|
||||
<h2><i class="icon-user"></i> Profile of {$target_name}</h2>
|
||||
<div class="box-icon">
|
||||
<a href="#" class="btn btn-minimize btn-round"><i class="icon-chevron-up"></i></a>
|
||||
<a href="#" class="btn btn-close btn-round"><i class="icon-remove"></i></a>
|
||||
</div>
|
||||
</div>
|
||||
<div class="box-content">
|
||||
<div class="row-fluid">
|
||||
<legend>Info</legend>
|
||||
<table class="table table-striped" >
|
||||
|
||||
<table >
|
||||
<tbody>
|
||||
<tr >
|
||||
<td><strong>Email:</strong></td>
|
||||
|
|
@ -21,96 +12,60 @@
|
|||
<tr >
|
||||
<td><strong>Role:</strong></td>
|
||||
<td>
|
||||
{if $userPermission eq 1}<span class="label label-success">User</span>{/if}
|
||||
{if $userPermission eq 2}<span class="label label-warning">Moderator</span>{/if}
|
||||
{if $userPermission eq 3}<span class="label label-important">Admin</span>{/if}
|
||||
{if $userPermission eq 1}<font color="green">User</font>{/if}
|
||||
{if $userPermission eq 2}<font color="orange">Moderator</font>{/if}
|
||||
{if $userPermission eq 3}<font color="red">Admin</font>{/if}
|
||||
</td>
|
||||
</tr>
|
||||
{if $firstName neq ""}
|
||||
<tr>
|
||||
<td><strong>Firstname:</strong></td>
|
||||
<td>{$firstName}</td>
|
||||
</tr>
|
||||
{/if}
|
||||
{if $lastName neq ""}
|
||||
<tr>
|
||||
<td><strong>LastName:</strong></td>
|
||||
<td>{$lastName}</td>
|
||||
</tr>
|
||||
{/if}
|
||||
{if $country neq ""}
|
||||
<tr>
|
||||
<td><strong>Country:</strong></td>
|
||||
<td>{$country}</td>
|
||||
</tr>
|
||||
{/if}
|
||||
{if $gender neq 0}
|
||||
<tr>
|
||||
<td><strong>Gender:</strong></td>
|
||||
{if $gender eq 1}
|
||||
<td><strong>♂</strong></td>
|
||||
{else if $gender eq 2}
|
||||
<td><strong>♀</strong></td>
|
||||
{/if}
|
||||
</tr>
|
||||
{/if}
|
||||
|
||||
</tbody>
|
||||
</table>
|
||||
</div>
|
||||
</div>
|
||||
</div><!--/span-->
|
||||
|
||||
<div class="box span3">
|
||||
<div class="box-header well" data-original-title="">
|
||||
|
||||
|
||||
<h2><i class="icon-th"></i>Actions</h2>
|
||||
<div class="box-icon">
|
||||
<a href="#" class="btn btn-minimize btn-round"><i class="icon-chevron-up"></i></a>
|
||||
<a href="#" class="btn btn-close btn-round"><i class="icon-remove"></i></a>
|
||||
</div>
|
||||
</div>
|
||||
<div class="box-content">
|
||||
<div class="row-fluid">
|
||||
<div class="btn-group">
|
||||
<button class="btn btn-primary btn-large dropdown-toggle" data-toggle="dropdown">Actions<span class="caret"></span></button>
|
||||
<ul class="dropdown-menu">
|
||||
<li class="divider"></li>
|
||||
<li><a href="index.php?page=settings&id={$target_id}">Edit User</a></li>
|
||||
<li><a href="index.php?page=createticket&user_id={$target_id}">Send Ticket</a></li>
|
||||
<li class="divider"></li>
|
||||
{if isset($isAdmin) and $isAdmin eq 'TRUE' and $target_id neq 1}
|
||||
{if $userPermission eq 1}
|
||||
<li><a href="index.php?page=change_permission&user_id={$target_id}&value=2">Make Moderator</a></li>
|
||||
<li><a href="index.php?page=change_permission&user_id={$target_id}&value=3">Make Admin</a></li>
|
||||
{else if $userPermission eq 2 }
|
||||
<li><a href="index.php?page=change_permission&user_id={$target_id}&value=1">Demote to User</a></li>
|
||||
<li><a href="index.php?page=change_permission&user_id={$target_id}&value=3">Make Admin</a></li>
|
||||
{else if $userPermission eq 3 }
|
||||
<li><a href="index.php?page=change_permission&user_id={$target_id}&value=1">Demote to User</a></li>
|
||||
<li><a href="index.php?page=change_permission&user_id={$target_id}&value=2">Demote to Moderator</a></li>
|
||||
<table width="100%">
|
||||
<tr>
|
||||
<td width="25%">
|
||||
<a href="ams?page=settings&id={$target_id}">Edit User</a>
|
||||
</td>
|
||||
<td width="25%">
|
||||
<a href="ams?page=createticket&user_id={$target_id}">Send Ticket</a>
|
||||
</td>
|
||||
{if isset($isAdmin) and $isAdmin eq 'TRUE' and $target_id neq 1}
|
||||
{if $userPermission eq 1}
|
||||
<td width="25%">
|
||||
<a href="ams?page=change_permission&user_id={$target_id}&value=2">Make Moderator</a>
|
||||
</td>
|
||||
<td width="25%">
|
||||
<a href="ams?page=change_permission&user_id={$target_id}&value=3">Make Admin</a>
|
||||
</td>
|
||||
{else if $userPermission eq 2 }
|
||||
<td width="25%">
|
||||
<a href="ams?page=change_permission&user_id={$target_id}&value=1">Demote to User</a>
|
||||
</td>
|
||||
<td width="25%">
|
||||
<a href="ams?page=change_permission&user_id={$target_id}&value=3">Make Admin</a>
|
||||
</td>
|
||||
{else if $userPermission eq 3 }
|
||||
<td width="25%">
|
||||
<a href="ams?page=change_permission&user_id={$target_id}&value=1">Demote to User</a>
|
||||
</td>
|
||||
<td width="25%">
|
||||
<a href="ams?page=change_permission&user_id={$target_id}&value=2">Demote to Moderator</a>
|
||||
</td>
|
||||
{/if}
|
||||
|
||||
{/if}
|
||||
<li class="divider"></li>
|
||||
{/if}
|
||||
</tr>
|
||||
</table>
|
||||
|
||||
|
||||
</ul>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div><!--/span-->
|
||||
</div><!--/row-->
|
||||
|
||||
<div class="row-fluid sortable ui-sortable">
|
||||
<div class="box span9">
|
||||
<div class="box-header well" data-original-title="">
|
||||
<h2><i class="icon-tag"></i> Tickets of {$target_name}</h2>
|
||||
<div class="box-icon">
|
||||
<a href="#" class="btn btn-minimize btn-round"><i class="icon-chevron-up"></i></a>
|
||||
<a href="#" class="btn btn-close btn-round"><i class="icon-remove"></i></a>
|
||||
</div>
|
||||
</div>
|
||||
<div class="box-content">
|
||||
<div class="row-fluid">
|
||||
|
||||
<legend>Tickets</legend>
|
||||
<table class="table table-striped table-bordered bootstrap-datatable datatable">
|
||||
<table>
|
||||
<thead>
|
||||
<tr>
|
||||
<th>ID</th>
|
||||
|
|
@ -124,7 +79,7 @@
|
|||
{foreach from=$ticketlist item=ticket}
|
||||
<tr>
|
||||
<td>{$ticket.tId}</td>
|
||||
<td><a href ="index.php?page=show_ticket&id={$ticket.tId}">{$ticket.title}</a></td>
|
||||
<td><a href ="ams?page=show_ticket&id={$ticket.tId}">{$ticket.title}</a></td>
|
||||
<td class="center"><i>{$ticket.timestamp}</i></td>
|
||||
<td class="center">{$ticket.category}</td>
|
||||
|
||||
|
|
@ -134,9 +89,7 @@
|
|||
|
||||
</tbody>
|
||||
</table>
|
||||
</div>
|
||||
</div>
|
||||
</div><!--/span-->
|
||||
</div><!--/row-->
|
||||
|
||||
|
||||
{/block}
|
||||
|
||||
|
|
|
|||
|
|
@ -1,2 +1,3 @@
|
|||
-Remove full path in autoload functions
|
||||
-Make Permission www dependend, so it can be implemented in drupal with hook_permission();
|
||||
-in helpers make_folders mkdir($value); should be drupal_mkdir();
|
||||
Loading…
Reference in a new issue