added admin function to change setting + changed color of admin bg when they reply + some other fixes
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e1a7e13c4e
commit
be66aa7cef
6 changed files with 42 additions and 16 deletions
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@ -11,6 +11,14 @@ class Ticket{
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////////////////////////////////////////////Functions////////////////////////////////////////////////////
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/*FUNCTION: getStatusArray
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* returns all possible statusses
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*
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*/
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public static function getStatusArray() {
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return Array("Waiting on user reply","Waiting on support","Waiting on Dev reply","Closed");
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}
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/*FUNCTION: getEntireTicket
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* return all ticket of the given author's id.
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*
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@ -54,7 +62,7 @@ class Ticket{
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public static function create_Ticket( $title, $content, $category, $author) {
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$ticket = new Ticket();
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$ticket->set($title,0,0,$category,$author);
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$ticket->set($title,1,0,$category,$author);
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$ticket->create();
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$ticket_id = $ticket->getTId();
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Ticket_Reply::createReply($content, $author, $ticket_id);
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@ -128,15 +136,8 @@ class Ticket{
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}
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public function getStatusText(){
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$statusId = $this->getStatus();
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if ($statusId == 0){
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return "Waiting on support..";
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}else if($statusId == 1){
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return "Being handled..";
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}else if($statusId == 2){
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return "Closed";
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}
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return "Error";
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$statusArray = Ticket::getStatusArray();
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return $statusArray[$this->getStatus()];
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}
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public function getCategoryName(){
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@ -16,6 +16,14 @@ function reply_on_ticket(){
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$content = filter_var($_POST['Content'], FILTER_SANITIZE_STRING);
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$author = $_SESSION['ticket_user']->getTUserId();
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Ticket_Reply::createReply($content, $author, $ticket_id);
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if(isset($_POST['ChangeStatus']) && WebUsers::isAdmin()){
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$newStatus = filter_var($_POST['ChangeStatus'], FILTER_SANITIZE_NUMBER_INT);
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$ticket = new Ticket();
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$ticket->load_With_TId($ticket_id);
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$ticket->setStatus($newStatus);
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$ticket->update();
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}
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header("Location: index.php?page=show_ticket&id=".$ticket_id);
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exit;
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@ -19,6 +19,10 @@ function show_ticket(){
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$result['ticket_replies'][$i]['author'] = WebUsers::getUsername($reply['authorExtern']);
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$i++;
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}
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if(WebUsers::isAdmin()){
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$result['isAdmin'] = "TRUE";
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$result['statusList'] = Ticket::getStatusArray();
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}
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return $result;
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}else{
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@ -22,7 +22,7 @@ function show_user(){
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$ticket_user = Ticket_User::constr_ExternId($result['target_id']);
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$ticketlist = Ticket::getTicketsOf($ticket_user->getTUserId());
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$result['ticketlist'] = Gui_Elements::make_table($ticketlist, Array("getTId","getTimestamp","getTitle","getStatus","getStatusText","getCategoryName"), Array("tId","timestamp","title","status","statusText","category"));
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$result['ticketlist'] = Gui_Elements::make_table($ticketlist, Array("getTId","getTimestamp","getTitle","getStatus","getStatusText","getStatusText","getCategoryName"), Array("tId","timestamp","title","status","statustext","statusText","category"));
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return $result;
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}else{
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@ -1,6 +1,6 @@
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{block name=content}
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<div class="row-fluid sortable ui-sortable">
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<div class="box span12">
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<div class="box span9">
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<div class="box-header well" data-original-title="">
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<h2><i class="icon-tags"></i> {$t_title}[ID#{$ticket_tId}] </h2>
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<div class="box-icon">
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@ -11,10 +11,10 @@
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<div class="box-content">
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<div class="row-fluid">
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<legend>{$title}: {$ticket_title} </legend>
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<table class="table table-striped" >
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<table class="table" >
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<tbody>
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{foreach from=$ticket_replies item=reply}
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<tr>
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<tr {if $reply.permission eq '2'} style="background-color:rgb(242, 222, 222);{/if}">
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<td>
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<p><span class="label label-info"><i class="icon-tag icon-white"></i> [ID#{$reply.tReplyId}] {$reply.timestamp}</span>
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{if $reply.permission eq '1'}
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@ -22,7 +22,8 @@
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{else if $reply.permission eq '2'}
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<span class="label label-important"><strong><i class="icon-star icon-white"></i>[CSR]</strong></span>
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{/if}
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<span class="label label-warning"><strong><i class="icon-user icon-white"></i>{$reply.author}</strong></span></p>
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<span class="label label-warning"><strong><i class="icon-user icon-white"></i>{if isset($isAdmin) and $isAdmin eq "TRUE"} <a href="index.php?page=show_user&id={$reply.authorExtern}"><font color="white">{$reply.author}</font>{else}{$reply.author} {/if}</a></strong></span></p>
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<p><pre>{$reply.replyContent}</pre></p>
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</td>
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</tr>
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@ -39,6 +40,18 @@
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</div>
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</div>
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</div>
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{if isset($isAdmin) and $isAdmin eq "TRUE"}
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<div class="control-group">
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<label class="control-label">Change Status to</label>
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<div class="controls">
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<select name="ChangeStatus">
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{foreach from=$statusList key=k item=v}
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<option value="{$k}">{$v}</option>
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{/foreach}
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</select>
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</div>
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</div>
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{/if}
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<input type="hidden" name="function" value="reply_on_ticket">
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<input type="hidden" name="ticket_id" value="{$ticket_id}">
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<div class="control-group">
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@ -105,7 +105,7 @@
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<td class="center"><i>{$ticket.timestamp}</i></td>
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<td class="center">{$ticket.category}</td>
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<td class="center"><span class="label {if $ticket.status eq 0}label-success{else if $ticket.status eq 1}label-warning{else if $ticket.status eq 2}label-important{/if}">{$ticket.statusText}</span></td>
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<td class="center"><span class="label {if $ticket.status eq 0}label-success{else if $ticket.status eq 1}label-warning{else if $ticket.status eq 2}label-important{/if}">{if $ticket.status eq 0} <i class="icon-exclamation-sign icon-white"></i>{/if} {$ticket.statusText}</span></td>
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</tr>
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{/foreach}
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