diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/gui_elements.php b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/gui_elements.php
new file mode 100644
index 000000000..ced3a5870
--- /dev/null
+++ b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/gui_elements.php
@@ -0,0 +1,19 @@
+<?php
+
+class Gui_Elements{
+    
+    public static function make_table( $inputList, $funcArray ,$fieldArray){
+        $i = 0; 
+        $result = Array();
+        foreach($inputList as $element){
+            $j = 0;
+            foreach($funcArray as $function){
+                $result[$i][$fieldArray[$j]] = $element->$function();
+                $j++;
+            }
+            $i++;
+        }
+        return $result;  
+    }
+    
+}
\ No newline at end of file
diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket.php b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket.php
index f8f9f10e3..d5fa58caa 100644
--- a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket.php
+++ b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket.php
@@ -23,6 +23,7 @@ class Ticket{
         $result = Array();
         foreach($row as $ticket){
             $instance = new self($db_data);
+            $instance->setTId($ticket['TId']);
             $instance->setTimestamp($ticket['Timestamp']);
             $instance->setTitle($ticket['Title']);
             $instance->setStatus($ticket['Status']);
@@ -124,6 +125,24 @@ class Ticket{
         return $this->status;
     }
     
+    public function getStatusText(){
+        $statusId = $this->getStatus();
+        if ($statusId == 0){
+            return "Waiting on support..";
+        }else if($statusId == 1){
+            return "Being handled..";
+        }else if($statusId == 2){
+            return "Closed";
+        }
+        return "Error";
+    }
+    
+    public function getCategoryName(){
+        global $cfg;
+        $category = Ticket_Category::constr_TCategoryId($this->getTicket_Category(), $cfg['db']['lib']);
+        return $category->getName();  
+    }
+    
     public function getQueue(){
         return $this->queue;
     }
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/inc/show_user.php b/code/ryzom/tools/server/ryzom_ams/www/html/inc/show_user.php
index a0d9c9132..3051140e7 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/inc/show_user.php
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/inc/show_user.php
@@ -22,31 +22,8 @@ function show_user(){
             global $cfg;
             $ticket_user = Ticket_User::constr_ExternId($result['target_id'],$cfg['db']['lib']);
             $ticketlist = Ticket::getTicketsOf($ticket_user->getTUserId(),$cfg['db']['lib']);
-            $i = 0;
-            $result['ticketlist'] = Array();
-            foreach($ticketlist as $ticket){
-                $result['ticketlist'][$i]['tId'] = $ticket->getTId();
-                $result['ticketlist'][$i]['timestamp'] = $ticket->getTimestamp();
-                $result['ticketlist'][$i]['title'] = $ticket->getTitle();
-                
-                //get the status
-                $statusId = $ticket->getStatus();
-                if ($statusId == 0){
-                    $status = "Waiting on support..";
-                }else if($statusId == 1){
-                    $status = "Being handled..";
-                }else if($statusId == 2){
-                    $status = "Closed";
-                }
-                
-                $result['ticketlist'][$i]['statusText'] = $status;
-                $result['ticketlist'][$i]['status'] = $statusId;
-                //get the category
-                $category = Ticket_Category::constr_TCategoryId($ticket->getTicket_Category(), $cfg['db']['lib']);
-                $result['ticketlist'][$i]['category'] = $category->getName();
-                $i++;
-            }
             
+            $result['ticketlist'] = Gui_Elements::make_table($ticketlist, Array("getTId","getTimestamp","getTitle","getStatus","getStatusText","getCategoryName"), Array("tId","timestamp","title","status","statusText","category"));
             return $result;
             
         }else{
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_user.tpl b/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_user.tpl
index 0b2a57c2b..314e36949 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_user.tpl
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/templates/show_user.tpl
@@ -90,6 +90,7 @@
 		<table class="table table-striped table-bordered bootstrap-datatable datatable">
 		    <thead>
 			    <tr>
+				    <th>ID</th>
 				    <th>Title</th>
 				    <th>Timestamp</th>
 				    <th>Category</th>
@@ -99,6 +100,7 @@
 		    <tbody>
 			  {foreach from=$ticketlist item=ticket}
 			  <tr>
+				<td>{$ticket.tId}</td>
 				<td>{$ticket.title}</td>
 				<td class="center"><i>{$ticket.timestamp}</i></td>
 				<td class="center">{$ticket.category}</td>