ticket hanling function added
This commit is contained in:
Quitta
parent
188552a135
commit
9ac1f5ffb4
5 changed files with 111 additions and 35 deletions
|
|
@ -33,6 +33,11 @@ class Mail_Handler{
|
|||
return $user->getTUserId();
|
||||
}
|
||||
|
||||
function get_id_from_email($email){
|
||||
$webUserId = WebUsers::getIdFromEmail($email);
|
||||
$user = Ticket_User::constr_ExternId($webUserId);
|
||||
return $user->getTUserId();
|
||||
}
|
||||
|
||||
public static function send_mail($recipient, $subject, $body, $from = NULL) {
|
||||
|
||||
|
|
@ -91,7 +96,8 @@ class Mail_Handler{
|
|||
$emails = $statement->fetchAll();
|
||||
|
||||
foreach($emails as $email) {
|
||||
$message_id = self::new_message_id();
|
||||
$message_id = self::new_message_id($email['TicketId']);
|
||||
|
||||
//if recipient isn't given, then use the email of the id_user instead!
|
||||
echo("Emailing {$email['Recipient']}\n");
|
||||
if(!$email['Recipient']) {
|
||||
|
|
@ -105,7 +111,7 @@ class Mail_Handler{
|
|||
} else {
|
||||
$from = $oms_reply_to;
|
||||
}
|
||||
$headers = "From: $from\r\n" . "Message-ID: " . $message_id;
|
||||
$headers = "From: $from\r\n" . "Message-ID: " . $message_id ;
|
||||
print("recip: " . $email['Recipient']);
|
||||
print("subj: " .$email['Subject']);
|
||||
print("body: " . $email['Body']);
|
||||
|
|
@ -131,28 +137,15 @@ class Mail_Handler{
|
|||
|
||||
for ($i = 1; $i <= $message_count; ++$i) {
|
||||
|
||||
$header = imap_header($mbox, $i);
|
||||
//print_r($header);
|
||||
$entire_email = imap_fetchheader($mbox, $i) . imap_body($mbox, $i);
|
||||
$subject = self::decode_utf8($header->subject);
|
||||
$to = $header->to[0]->mailbox;
|
||||
$from = $header->from[0]->mailbox . '@' . $header->from[0]->host;
|
||||
$txt = self::get_part($mbox, $i, "TEXT/PLAIN");
|
||||
$html = self::get_part($mbox, $i, "TEXT/HTML");
|
||||
print("================");
|
||||
print("subj: ".$subject);
|
||||
print("to: ".$to);
|
||||
print("from: ".$from);
|
||||
print("txt: " .$txt);
|
||||
print("html: ".$html);
|
||||
|
||||
//return task ID
|
||||
self::incoming_mail_handler($mbox, $i);
|
||||
$tid = 1; //self::ams_create_email($from, $subject, $txt, $html, $to, $from);
|
||||
|
||||
if($tid) {
|
||||
$file = fopen($MAIL_DIR."/mail/".$tid, 'w');
|
||||
//TODO: base file on Ticket + reply id
|
||||
/* $file = fopen($MAIL_DIR."/mail/".$tid, 'w');
|
||||
fwrite($file, $entire_email);
|
||||
fclose($file);
|
||||
fclose($file); */
|
||||
}
|
||||
//mark message $i of $mbox for deletion!
|
||||
imap_delete($mbox, $i);
|
||||
|
|
@ -167,26 +160,87 @@ class Mail_Handler{
|
|||
|
||||
|
||||
|
||||
function new_message_id() {
|
||||
|
||||
function new_message_id($ticketId) {
|
||||
$time = time();
|
||||
$pid = getmypid();
|
||||
global $cfg;
|
||||
global $ams_mail_count;
|
||||
$ams_mail_count = ($ams_mail_count == '') ? 1 : $ams_mail_count + 1;
|
||||
return "<ams.message".$pid.$ams_mail_count.$time."@".$cfg['mail']['host'].">";
|
||||
return "<ams.message".".".$ticketId.".".$pid.$ams_mail_count.".".$time."@".$cfg['mail']['host'].">";
|
||||
|
||||
}
|
||||
|
||||
function get_ticket_id_from_subject($subject){
|
||||
print('got it from subject!');
|
||||
$startpos = strpos($subject, "[Ticket #");
|
||||
$tempString = substr($subject, $startpos+9);
|
||||
$endpos = strpos($tempString, "]");
|
||||
$ticket_id = substr($tempString, 0, $endpos);
|
||||
return $ticket_id;
|
||||
}
|
||||
|
||||
|
||||
function ams_create_email($from, $subject, $body, $html, $recipient = 0, $sender = NULL) {
|
||||
function incoming_mail_handler($mbox,$i){
|
||||
|
||||
$header = imap_header($mbox, $i);
|
||||
$subject = self::decode_utf8($header->subject);
|
||||
|
||||
print_r($header);
|
||||
|
||||
//get ticket_id out of the message-id or else out of the subject line
|
||||
$ticket_id = 0;
|
||||
if(isset($header->references)){
|
||||
$pieces = explode(".", $header->references);
|
||||
if($pieces[0] == "<ams"){
|
||||
print('got it from message-id');
|
||||
$ticket_id = $pieces[2];
|
||||
}else{
|
||||
$ticket_id = self::get_ticket_id_from_subject($subject);
|
||||
}
|
||||
}else{
|
||||
print('elseeee');
|
||||
$ticket_id = self::get_ticket_id_from_subject($subject);
|
||||
}
|
||||
|
||||
//if ticket id is found
|
||||
if($ticket_id){
|
||||
|
||||
$entire_email = imap_fetchheader($mbox, $i) . imap_body($mbox, $i);
|
||||
$subject = self::decode_utf8($header->subject);
|
||||
$to = $header->to[0]->mailbox;
|
||||
$from = $header->from[0]->mailbox . '@' . $header->from[0]->host;
|
||||
$txt = self::get_part($mbox, $i, "TEXT/PLAIN");
|
||||
$html = self::get_part($mbox, $i, "TEXT/HTML");
|
||||
|
||||
//get the id out of the email address of the person sending the email.
|
||||
if($from !== NULL && !is_numeric($from)) $from = self::get_id_from_email($from);
|
||||
|
||||
$user = new Ticket_User();
|
||||
$user->load_With_TUserId($from);
|
||||
$ticket = new Ticket();
|
||||
$ticket->load_With_TId($ticket_id);
|
||||
|
||||
//if user has access to it!
|
||||
if($user->isMod() or ($ticket->getAuthor() == $user->getTUserId())){
|
||||
|
||||
}
|
||||
/*print("================");
|
||||
print("subj: ".$subject);
|
||||
print("to: ".$to);
|
||||
print("from: ".$from);
|
||||
print("txt: " .$txt);
|
||||
print("html: ".$html);*/
|
||||
}
|
||||
|
||||
}
|
||||
|
||||
/*function ams_create_email($from, $subject, $body, $html, $recipient = 0, $sender = NULL) {
|
||||
|
||||
//TODO:
|
||||
/*if($recipient == 0 && !is_string($recipient)) {
|
||||
if($recipient == 0 && !is_string($recipient)) {
|
||||
global $user;
|
||||
$recipient = $user->uid;
|
||||
}*/
|
||||
}
|
||||
|
||||
if($sender !== NULL && !is_numeric($sender)) $sender = self::get_id_from_username($sender);
|
||||
if(!is_numeric($recipient)) $recipient = self::get_id_from_username($recipient);
|
||||
|
|
@ -212,7 +266,7 @@ class Mail_Handler{
|
|||
oms_task_index($message, array('subject', 'body', 'sender', 'recipient'));
|
||||
//---------------------------
|
||||
return $message['id_task'];
|
||||
}
|
||||
}*/
|
||||
|
||||
|
||||
|
||||
|
|
|
|||
|
|
@ -76,6 +76,14 @@ class WebUsers extends Users{
|
|||
return $row['UId'];
|
||||
}
|
||||
|
||||
//returns te id for a given username
|
||||
public static function getIdFromEmail($email){
|
||||
$dbw = new DBLayer("web");
|
||||
$statement = $dbw->execute("SELECT * FROM ams_user WHERE Email=:email", array('email' => $email));
|
||||
$row = $statement->fetch();
|
||||
return $row['UId'];
|
||||
}
|
||||
|
||||
public function getUId(){
|
||||
return $this->uId;
|
||||
}
|
||||
|
|
|
|||
|
|
@ -352,9 +352,11 @@
|
|||
`Sender` INT(10) UNSIGNED NOT NULL ,
|
||||
`UserId` INT(10) UNSIGNED NOT NULL ,
|
||||
`MessageId` VARCHAR(45) NOT NULL ,
|
||||
`TicketId` INT UNSIGNED NOT NULL ,
|
||||
PRIMARY KEY (`MailId`) ,
|
||||
INDEX `fk_email_ticket_user1` (`Sender` ASC) ,
|
||||
INDEX `fk_email_ticket_user2` (`UserId` ASC) ,
|
||||
INDEX `fk_email_ticket1` (`TicketId` ASC) ,
|
||||
CONSTRAINT `fk_email_ticket_user1`
|
||||
FOREIGN KEY (`Sender` )
|
||||
REFERENCES `" . $cfg['db']['lib']['name'] ."`.`ticket_user` (`TUserId` )
|
||||
|
|
@ -364,6 +366,11 @@
|
|||
FOREIGN KEY (`UserId` )
|
||||
REFERENCES `" . $cfg['db']['lib']['name'] ."`.`ticket_user` (`TUserId` )
|
||||
ON DELETE NO ACTION
|
||||
ON UPDATE NO ACTION,
|
||||
CONSTRAINT `fk_email_ticket1`
|
||||
FOREIGN KEY (`TicketId` )
|
||||
REFERENCES `" . $cfg['db']['lib']['name'] ."`.`ticket` (`TId` )
|
||||
ON DELETE NO ACTION
|
||||
ON UPDATE NO ACTION)
|
||||
ENGINE = InnoDB;
|
||||
|
||||
|
|
|
|||
|
|
@ -308,9 +308,11 @@ CREATE TABLE IF NOT EXISTS `mydb`.`email` (
|
|||
`Sender` INT(10) UNSIGNED NOT NULL ,
|
||||
`UserId` INT(10) UNSIGNED NOT NULL ,
|
||||
`MessageId` VARCHAR(45) NOT NULL ,
|
||||
`TicketId` INT UNSIGNED NOT NULL ,
|
||||
PRIMARY KEY (`MailId`) ,
|
||||
INDEX `fk_email_ticket_user1` (`Sender` ASC) ,
|
||||
INDEX `fk_email_ticket_user2` (`UserId` ASC) ,
|
||||
INDEX `fk_email_ticket1` (`TicketId` ASC) ,
|
||||
CONSTRAINT `fk_email_ticket_user1`
|
||||
FOREIGN KEY (`Sender` )
|
||||
REFERENCES `mydb`.`ticket_user` (`TUserId` )
|
||||
|
|
@ -320,6 +322,11 @@ CREATE TABLE IF NOT EXISTS `mydb`.`email` (
|
|||
FOREIGN KEY (`UserId` )
|
||||
REFERENCES `mydb`.`ticket_user` (`TUserId` )
|
||||
ON DELETE NO ACTION
|
||||
ON UPDATE NO ACTION,
|
||||
CONSTRAINT `fk_email_ticket1`
|
||||
FOREIGN KEY (`TicketId` )
|
||||
REFERENCES `mydb`.`ticket` (`TId` )
|
||||
ON DELETE NO ACTION
|
||||
ON UPDATE NO ACTION)
|
||||
ENGINE = InnoDB;
|
||||
|
||||
|
|
|
|||
Binary file not shown.
Loading…
Reference in a new issue