#mailing languages setup
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3 changed files with 40 additions and 50 deletions
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@ -135,30 +135,6 @@ class Helpers{
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return parse_ini_file( $AMS_TRANS . '/' . $_SESSION['Language'] . '.ini', true );
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/*/if language get param is given = set cookie
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//else if no get param is given and a cookie is set, use that language, else use default.
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if ( isset( $_GET['language'] ) ) {
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//check if the language is supported
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if ( file_exists( $AMS_TRANS . '/' . $_GET['language'] . '.ini' ) ){
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//if it's supported, set cookie!
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setcookie( 'language',$_GET['language'], time() + 60*60*24*30 );
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$language = $_GET['language'];
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}else{
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//the language is not supported, use the default.
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$language = $DEFAULT_LANGUAGE;
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}
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}else{
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//if no get param is given, check if a cookie value for language is set
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if ( isset( $_COOKIE['language'] ) ) {
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$language = $_COOKIE['language'];
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}
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//else use the default
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else{
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$language = $DEFAULT_LANGUAGE;
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}
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}
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return parse_ini_file( $AMS_TRANS . '/' . $language . '.ini', true );*/
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}
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@ -12,40 +12,50 @@ class Mail_Handler{
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}
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public static function send_ticketing_mail($ticketObj, $content, $type, $sendingId = 0) {
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public static function send_ticketing_mail($receiver, $ticketObj, $content, $type, $sendingId = 0) {
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global $TICKET_MAILING_SUPPORT;
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if($TICKET_MAILING_SUPPORT){
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//$txt = "";
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//$subject = "";
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if($sendingId == 0){
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//if it is not forwarded (==public == which returns 0) then make it NULL which is needed to be placed in the DB.
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$sendingId = NULL;
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}
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$author = $ticketObj->getAuthor();
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$webUser = new WebUsers($author);
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//if the author of the ticket wants to receive mail, then send it!
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if($webUser->getReceiveMail()){
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switch($type){
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case "REPLY":
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switch($type){
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case "REPLY":
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$webUser = new WebUsers($receiver);
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if($webUser->getReceiveMail()){
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$txt = "---------- Ticket #". $ticketObj->getTId() . " ----------\n You received a new reply on your ticket: " . $ticketObj->getTitle() .
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"\n --------------------\n\n";
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$subject = "New reply on [Ticket #" . $ticketObj->getTId() ."]";
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$endTxt = "\n\n----------\nYou can reply on this message to answer directly on the ticket!";
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$txt = $txt . $content . $endTxt;
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self::send_mail($author,$subject,$txt, $ticketObj->getTId(),$sendingId);
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break;
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case "NEW":
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self::send_mail($receiver,$subject,$txt, $ticketObj->getTId(),$sendingId);
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}
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break;
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case "NEW":
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$webUser = new WebUsers($receiver);
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if($webUser->getReceiveMail()){
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$txt = "---------- Ticket #". $ticketObj->getTId() . " ----------\n Your ticket: " . $ticketObj->getTitle() . " is newly created";
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$txt = $txt . "\n --------------------\n\n";
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$subject = "New ticket created [Ticket #" . $ticketObj->getTId() ."]";
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$endTxt = "\n\n----------\nYou can reply on this message to answer directly on the ticket!";
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$txt = $txt . $content . $endTxt;
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self::send_mail($author,$subject,$txt, $ticketObj->getTId(), $sendingId);
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break;
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}
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self::send_mail($receiver,$subject,$txt, $ticketObj->getTId(), $sendingId);
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}
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break;
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case "WARNAUTHOR":
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break;
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case "WARNSENDER":
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break;
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case "WARNUNKNOWNSENDER":
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break;
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}
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}
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}
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@ -278,15 +288,17 @@ class Mail_Handler{
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}else{
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//if user has no access to it
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//Warn real ticket owner + person that send the mail
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$subject_warnAuthor = "Someone tried to reply to your ticket: [Ticket #" . $ticket->getTId() ."]";
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/*$subject_warnAuthor = "Someone tried to reply to your ticket: [Ticket #" . $ticket->getTId() ."]";
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$body_warnAuthor = "Someone tried to reply at your ticket: " . $ticket->getTitle() ."by sending an email from ".$fromEmail."! Please use the email address matching to your account if you want to auto reply!\n\n
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If ". $fromEmail. " isn't one of your email addresses, please contact us by replying to this ticket!" ;
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Mail_Handler::send_mail($ticket->getAuthor(), $subject_warnAuthor , $body_warnAuthor, $ticket->getTId(), NULL);
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Mail_Handler::send_mail($ticket->getAuthor(), $subject_warnAuthor , $body_warnAuthor, $ticket->getTId(), NULL);*/
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Mail_Handler::send_ticketing_mail($ticket->getAuthor(),$ticket, NULL , "WARNAUTHOR" , NULL);
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$subject_warnSender = "You tried to reply to someone elses ticket!";
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/*$subject_warnSender = "You tried to reply to someone elses ticket!";
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$body_warnSender = "It seems you tried to reply to someone elses ticket, please use the matching email address to that account!\n\n
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This action is notified to the real ticket owner!" ;
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Mail_Handler::send_mail($from, $subject_warnSender , $body_warnSender, $ticket->getTId(), NULL);
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Mail_Handler::send_mail($from, $subject_warnSender , $body_warnSender, $ticket->getTId(), NULL);*/
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Mail_Handler::send_ticketing_mail($from ,$ticket, NULL , "WARNSENDER" , NULL);
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error_log("Email found that was a reply to a ticket, though send by another user to ".$group->getGroupEmail()."\n", 3, $MAIL_LOG_PATH);
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@ -296,15 +308,17 @@ class Mail_Handler{
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//if a reply to a ticket is being sent by a non-user!
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//Warn real ticket owner + person that send the mail
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$subject_warnAuthor = "Someone tried to reply to your ticket: [Ticket #" . $ticket->getTId() ."]";
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/*$subject_warnAuthor = "Someone tried to reply to your ticket: [Ticket #" . $ticket->getTId() ."]";
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$body_warnAuthor = "Someone tried to reply at your ticket:' " . $ticket->getTitle() ."' by sending an email from ".$fromEmail." ! Please use the email address matching to your account if you want to auto reply!\n\n
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If ". $fromEmail. " isn't one of your email addresses, please contact us by replying to this ticket!" ;
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Mail_Handler::send_mail($ticket->getAuthor(), $subject_warnAuthor , $body_warnAuthor, $ticket->getTId(), NULL);
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Mail_Handler::send_mail($ticket->getAuthor(), $subject_warnAuthor , $body_warnAuthor, $ticket->getTId(), NULL);*/
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Mail_Handler::send_ticketing_mail($ticket->getAuthor() ,$ticket, NULL , "WARNAUTHOR" , NULL);
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$subject_warnSender = "You tried to reply to someone's ticket!";
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/*$subject_warnSender = "You tried to reply to someone's ticket!";
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$body_warnSender = "It seems you tried to reply to someone's ticket, However this email address isn't linked to any account, please use the matching email address to that account!\n\n
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This action is notified to the real ticket owner!" ;
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Mail_Handler::send_mail($fromEmail, $subject_warnSender , $body_warnSender, $ticket->getTId(), NULL);
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Mail_Handler::send_mail($fromEmail, $subject_warnSender , $body_warnSender, $ticket->getTId(), NULL);*/
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Mail_Handler::send_ticketing_mail($fromEmail ,$ticket, NULL , "WARNUNKNOWNSENDER" , NULL);
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error_log("Email found that was a reply to a ticket, though send by an unknown email address to ".$group->getGroupEmail()."\n", 3, $MAIL_LOG_PATH);
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@ -103,7 +103,7 @@ class Ticket{
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Ticket::forwardTicket(0, $ticket_id, $for_support_group);
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}
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Mail_Handler::send_ticketing_mail($ticket, $content, "NEW", $ticket->getForwardedGroupId());
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Mail_Handler::send_ticketing_mail($ticket->getAuthor(), $ticket, $content, "NEW", $ticket->getForwardedGroupId());
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return $ticket_id;
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}
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@ -166,7 +166,7 @@ class Ticket{
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//notify ticket author that a new reply is added!
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if($ticket->getAuthor() != $author){
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Mail_Handler::send_ticketing_mail($ticket, $content, "REPLY", $ticket->getForwardedGroupId());
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Mail_Handler::send_ticketing_mail($ticket->getAuthor(), $ticket, $content, "REPLY", $ticket->getForwardedGroupId());
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}
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