queue creator works also added a few extra default queues
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Quitta
parent
03e526cc1e
commit
6d5db47669
5 changed files with 126 additions and 13 deletions
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@ -10,6 +10,13 @@ class Ticket_Queue{
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$this->setQueue($rows);
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}
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public function loadAllTickets(){
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$dbl = new DBLayer("lib");
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$statement = $dbl->executeWithoutParams("SELECT * FROM `ticket`");
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$rows = $statement->fetchAll();
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$this->setQueue($rows);
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}
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public function loadAllOpenTickets(){
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$dbl = new DBLayer("lib");
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$statement = $dbl->executeWithoutParams("SELECT * FROM ticket INNER JOIN ticket_user ON ticket.Author = ticket_user.TUserId and ticket.Status!=3");
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@ -24,6 +31,48 @@ class Ticket_Queue{
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$this->setQueue($rows);
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}
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public function createQueue($userid, $groupid, $what, $how, $who){
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$dbl = new DBLayer("lib");
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if($who == "user"){
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$selectfrom = "SELECT * FROM `ticket` t LEFT JOIN `assigned` a ON t.TId = a.Ticket LEFT JOIN `ticket_user` tu ON tu.TUserId = a.User";
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if ($how == "assigned"){
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$assign = "tu.TUserId = :id" ;
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}else if ($how == "not_assigned"){
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$assign = "(tu.TUserId != :id OR a.Ticket IS NULL)";
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}
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}else if ($who == "support_group"){
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$selectfrom = "SELECT * FROM `ticket` t LEFT JOIN `assigned` a ON t.TId = a.Ticket LEFT JOIN `ticket_user` tu ON tu.TUserId = a.User LEFT JOIN `forwarded` f ON t.TId = f.Ticket";
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if ($how == "assigned"){
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$assign = "f.Group = :id";
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}else if ($how == "not_assigned"){
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$assign = "(f.Group != :id OR f.Ticket IS NULL)" ;
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}
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}
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if ($what == "waiting_for_support"){
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$status = "t.Status = 1";
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}else if ($what == "waiting_for_user"){
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$status = "t.Status = 0";
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}else if ($what == "closed"){
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$status = "t.Status = 3";
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}
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$query = $selectfrom ." WHERE " . $assign;
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if(isset($status)){
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$query = $query . " AND " . $status;
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}
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if($who == "user"){
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$params = array('id' => $userid);
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}else if ($who == "support_group"){
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$params = array('id' => $groupid);
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}
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$statement = $dbl->execute($query, $params);
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$rows = $statement->fetchAll();
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$this->setQueue($rows);
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}
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public function loadToDoTickets($user_id){
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$dbl = new DBLayer("lib");
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@ -8,6 +8,9 @@ class Ticket_Queue_Handler{
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switch ($input){
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case "all":
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$queue->loadAllTickets();
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break;
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case "all_open":
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$queue->loadAllOpenTickets();
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break;
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@ -26,4 +29,10 @@ class Ticket_Queue_Handler{
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return $queue->getTickets();
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}
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public static function CreateQueue($userid, $groupid, $what, $how, $who){
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$queue = new Ticket_Queue();
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$queue->createQueue($userid, $groupid, $what, $how, $who);
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return $queue->getTickets();
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}
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}
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@ -38,6 +38,20 @@ class Ticket_User{
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}
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//return all mods/admins
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public static function getModsAndAdmins() {
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$dbl = new DBLayer("lib");
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$statement = $dbl->executeWithoutParams("SELECT * FROM `ticket_user` WHERE `Permission` > 1");
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$rows = $statement->fetchAll();
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$result = Array();
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foreach($rows as $user){
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$instanceUser = new self();
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$instanceUser->set($user);
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$result[] = $instanceUser;
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}
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return $result;
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}
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//return constructed element based on ExternId
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public static function constr_ExternId( $id) {
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$instance = new self();
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@ -62,6 +76,14 @@ class Ticket_User{
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public function __construct() {
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}
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//set values
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public function set($values) {
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$this->setTUserId($values['TUserId']);
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$this->setPermission($values['Permission']);
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$this->setExternId($values['ExternId']);
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}
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//return constructed element based on TUserId
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public function load_With_TUserId( $id) {
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$dbl = new DBLayer("lib");
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@ -22,11 +22,24 @@ function show_queue(){
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$ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
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$result['ACTION_RESULT'] = Ticket::assignTicket($user_id, $ticket_id);
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break;
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case "unAssignTicket":
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$ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
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$result['ACTION_RESULT'] = Ticket::unAssignTicket($user_id, $ticket_id);
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break;
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case "create_queue":
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$userid = filter_var($_POST['userid'], FILTER_SANITIZE_NUMBER_INT);
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$groupid = filter_var($_POST['groupid'], FILTER_SANITIZE_NUMBER_INT);
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$what = filter_var($_POST['what'], FILTER_SANITIZE_STRING);
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$how = filter_var($_POST['how'], FILTER_SANITIZE_STRING);
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$who = filter_var($_POST['who'], FILTER_SANITIZE_STRING);
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$result['ACTION_RESULT'] = Ticket_Queue_Handler::CreateQueue($userid, $groupid, $what, $how, $who);
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if ($result['ACTION_RESULT'] != "ERROR"){
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$queueArray = $result['ACTION_RESULT'];
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}
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break;
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}
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}
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@ -39,6 +52,15 @@ function show_queue(){
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$i++;
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}
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$result['user_id'] = $_SESSION['ticket_user']->getTUserId();
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//Queue creator field info
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$result['grouplist'] = Gui_Elements::make_table(Support_Group::getGroups(), Array("getSGroupId","getName"), Array("sGroupId","name"));
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$result['teamlist'] = Gui_Elements::make_table(Ticket_User::getModsAndAdmins(), Array("getTUserId","getExternId"), Array("tUserId","externId"));
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$i = 0;
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foreach( $result['teamlist'] as $member){
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$result['teamlist'][$i]['name'] = WebUsers::getUsername($member['externId']);
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$i++;
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}
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return $result;
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}else{
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@ -13,17 +13,18 @@
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<legend>Tickets</legend>
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<div class="alert alert-info">
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<form id="create_queue" class="form-vertical" method="post" action="" style="margin:0px 0px 0px;">
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Show
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<select style="width: 136px;" name="what">
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<option value="all">All</option>
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<option value="wfs">'waiting for support'</option>
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<option value="wfu">'waiting for user'</option>
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<option value="closed">'closed'</option>
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<option value="all">all</option>
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<option value="waiting_for_support">waiting for support</option>
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<option value="waiting_for_users">waiting for user</option>
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<option value="closed">closed</option>
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</select>
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tickets
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<select style="width: 110px;" name="how">
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<option value="all">assigned</option>
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<option value="wfs">not assigned</option>
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<option value="assigned">assigned</option>
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<option value="not_assigned">not assigned</option>
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</select>
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to
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<select style="width: 140px;" name="who" onchange="aimedforwhochanged(this.value);">
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@ -31,18 +32,26 @@
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<option value="support_group">support group</option>
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</select>
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<span id="userList" style="display:inline;">
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<select style="width: 140px;" name="name">
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<option value="all">Quitta</option>
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<option value="wfs">Botanic</option>
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<select style="width: 140px;" name="userid">
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{foreach from=$teamlist item=member}
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<option value="{$member.tUserId}" {if $user_id eq $member.tUserId}selected="selected"{/if}>{$member.name}</option>
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{/foreach}
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</select>
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</span>
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<span id="supportGroupList" style="display:none;">
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<select style="width: 140px;" name="name">
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<option value="all">Developers</option>
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<option value="wfs">Webteam</option>
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<select style="width: 140px;" name="groupid">
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{foreach from=$grouplist item=group}
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<option value="{$group.sGroupId}">{$group.name}</option>
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{/foreach}
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</select>
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</span>
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<input type="hidden" name="action" value="create_queue">
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<button type="submit" class="btn btn-primary" style="bottom:4px; position:relative;" ><i class="icon-tag icon-white"></i> View</button>
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</form>
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</div>
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{if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_ASSIGNED"}
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<div class="alert alert-success">
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@ -135,6 +144,8 @@
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<button class="btn btn-primary btn-large dropdown-toggle" data-toggle="dropdown">Actions<span class="caret"></span></button>
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<ul class="dropdown-menu">
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<li class="divider"></li>
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<li><a href="index.php?page=show_queue&get=todo">Todo tickets</a></li>
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<li><a href="index.php?page=show_queue&get=all">All tickets</a></li>
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<li><a href="index.php?page=show_queue&get=all_open">All open tickets</a></li>
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<li><a href="index.php?page=show_queue&get=archive">Ticket Archive</a></li>
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<li><a href="index.php?page=show_queue&get=not_assigned">Not Assigned Tickets</a></li>
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