diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/mail_handler.php b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/mail_handler.php
index 19869abde..ff629e9ee 100644
--- a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/mail_handler.php
+++ b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/mail_handler.php
@@ -42,7 +42,7 @@ class Mail_Handler{
     } 
     
     
-    public static function send_mail($recipient, $subject, $body, $ticket_id = 0, $from = 1) {
+    public static function send_mail($recipient, $subject, $body, $ticket_id = 0, $from = NULL) {
         if(is_numeric($recipient)) {
             $id_user = $recipient;
             $recipient = NULL;
@@ -134,6 +134,7 @@ class Mail_Handler{
             // Check mail
             $sGroups = Support_Group::getGroups();
             $defaultGroup = new Support_Group();
+            $defaultGroup->setSGroupId(0);
             $defaultGroup->setGroupEmail($default_groupemail);
             $defaultGroup->setIMAP_MailServer($cfg['mail']['default_mailserver']);
             $defaultGroup->setIMAP_Username($cfg['mail']['default_username']);
@@ -148,7 +149,7 @@ class Mail_Handler{
                 for ($i = 1; $i <= $message_count; ++$i) {
                     
                     //return task ID
-                    self::incoming_mail_handler($mbox, $i);
+                    self::incoming_mail_handler($mbox, $i,$group);
                     $tid = 1; //self::ams_create_email($from, $subject, $txt, $html, $to, $from);
         
                     if($tid) {
@@ -182,19 +183,36 @@ class Mail_Handler{
     
     function get_ticket_id_from_subject($subject){
         $startpos = strpos($subject, "[Ticket #");
-        $tempString = substr($subject, $startpos+9);
-        $endpos = strpos($tempString, "]");
-        $ticket_id = substr($tempString, 0, $endpos);
+        if($startpos){
+            $tempString = substr($subject, $startpos+9);
+            $endpos = strpos($tempString, "]");
+            if($endpos){
+                $ticket_id = substr($tempString, 0, $endpos);
+            }else{
+                $ticket_id = 0;
+            }
+        }else{
+            $ticket_id = 0;
+        }
         return $ticket_id;
     }
     
     
-    function incoming_mail_handler($mbox,$i){
+    function incoming_mail_handler($mbox,$i,$group){
         
         $header = imap_header($mbox, $i);
         $subject = self::decode_utf8($header->subject);
+        $entire_email = imap_fetchheader($mbox, $i) . imap_body($mbox, $i);   
+        $subject = self::decode_utf8($header->subject);    
+        $to = $header->to[0]->mailbox;   
+        $from = $header->from[0]->mailbox . '@' . $header->from[0]->host; 
+        $txt = self::get_part($mbox, $i, "TEXT/PLAIN");   
+        //$html = self::get_part($mbox, $i, "TEXT/HTML");
         
-        print_r($header);
+        //get the id out of the email address of the person sending the email.
+        if($from !== NULL && !is_numeric($from)){
+            $from = Ticket_User::get_id_from_email($from);
+        }
         
         //get ticket_id out of the message-id or else out of the subject line
         $ticket_id = 0;
@@ -209,16 +227,9 @@ class Mail_Handler{
             $ticket_id = self::get_ticket_id_from_subject($subject);
         }
        
-        //if ticket id is found
+        //if ticket id is found, that means it is a reply on an existing ticket
         if($ticket_id){
             
-            $entire_email = imap_fetchheader($mbox, $i) . imap_body($mbox, $i);   
-            $subject = self::decode_utf8($header->subject);    
-            $to = $header->to[0]->mailbox;   
-            $from = $header->from[0]->mailbox . '@' . $header->from[0]->host; 
-            $txt = self::get_part($mbox, $i, "TEXT/PLAIN");   
-            //$html = self::get_part($mbox, $i, "TEXT/HTML");
-            
             //use the line ---------- Ticket # to make a distincton between the old message and the reply
             $endpos = strpos($txt, ">---------- Ticket #");
             if($endpos){
@@ -230,18 +241,32 @@ class Mail_Handler{
                 }
             }
             
+            //if email is sent from an existing email address in the db (else it will give an error while loading the user object)
+            if($from != "FALSE"){
+                $user = new Ticket_User();
+                $user->load_With_TUserId($from);
+                $ticket = new Ticket();
+                $ticket->load_With_TId($ticket_id);
+                
+                //if user has access to it!
+                if((Ticket_User::isMod($user) or ($ticket->getAuthor() == $user->getTUserId())) and $txt != ""){
+                    Ticket::createReply($txt, $user->getTUserId(), $ticket->getTId(),  0);              
+                }
+            }
             
-            //get the id out of the email address of the person sending the email.
-            if($from !== NULL && !is_numeric($from)) $from = Ticket_User::get_id_from_email($from);
+        }else{
             
-            $user = new Ticket_User();
-            $user->load_With_TUserId($from);
-            $ticket = new Ticket();
-            $ticket->load_With_TId($ticket_id);
+            //if ticket_id isn't found, create a new ticket!
             
-            //if user has access to it!
-            if((Ticket_User::isMod($user) or ($ticket->getAuthor() == $user->getTUserId())) and $txt != ""){
-                Ticket::createReply($txt, $user->getTUserId(), $ticket->getTId(),  0);              
+            //if an existing email address mailed the ticket
+            if($from != "FALSE"){
+                
+                $newTicketId = Ticket::create_Ticket($subject, $txt,1, $from, $from);
+                
+                //if not default group, then forward it!
+                if($group->getSGroupId()){
+                    Ticket::forwardTicket(0, $newTicketId, $group->getSGroupId());
+                }
             }
             
         }
diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket.php b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket.php
index a9bceacd3..cba0d1211 100644
--- a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket.php
+++ b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket.php
@@ -197,12 +197,15 @@ class Ticket{
     public static function forwardTicket($user_id, $ticket_id, $group_id){
         if(self::ticketExists($ticket_id)){
             if(isset($group_id) && $group_id != ""){
-                //unassign the ticket incase the ticket is assined to yourself
-                self::unAssignTicket($user_id, $ticket_id);
                 //forward the ticket
                 $returnvalue = Forwarded::forwardTicket($group_id, $ticket_id);
-                //make a log entry of this action
-                Ticket_Log::createLogEntry( $ticket_id, $user_id, 8, $group_id);
+                
+                if($user_id != 0){
+                    //unassign the ticket incase the ticket is assined to yourself
+                    self::unAssignTicket($user_id, $ticket_id);
+                    //make a log entry of this action
+                    Ticket_Log::createLogEntry( $ticket_id, $user_id, 8, $group_id);
+                }
                 return $returnvalue;
             }else{
                 return "INVALID_SGROUP";
diff --git a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_user.php b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_user.php
index fe3529925..6772dd216 100644
--- a/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_user.php
+++ b/code/ryzom/tools/server/ryzom_ams/ams_lib/autoload/ticket_user.php
@@ -98,8 +98,12 @@ class Ticket_User{
     
     public static function get_id_from_email($email){
         $webUserId = WebUsers::getIdFromEmail($email);
-        $user = Ticket_User::constr_ExternId($webUserId);
-        return $user->getTUserId();    
+        if($webUserId != "FALSE"){
+            $user = Ticket_User::constr_ExternId($webUserId);
+            return $user->getTUserId();
+        }else{
+            return "FALSE";
+        }
     }
     
     
diff --git a/code/ryzom/tools/server/ryzom_ams/www/config.php b/code/ryzom/tools/server/ryzom_ams/www/config.php
index 13e6e37bb..8cac58fe0 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/config.php
+++ b/code/ryzom/tools/server/ryzom_ams/www/config.php
@@ -46,6 +46,7 @@ $cfg['mail']['default_groupemail'] = 'support@ryzomcore.com';
 $cfg['mail']['default_groupname'] = 'Ryzomcore Support';
 $cfg['mail']['default_username']    = 'amsryzom@gmail.com';
 $cfg['mail']['default_password']    = 'lol123bol';
+$cfg['mail']['host'] = "ryzomcore.com";
 
 //-----------------------------------------------------------------------------------------
 // If true= the server will add automatically unknown user in the database
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/autoload/webusers.php b/code/ryzom/tools/server/ryzom_ams/www/html/autoload/webusers.php
index 014864e2a..58856a5ce 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/autoload/webusers.php
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/autoload/webusers.php
@@ -81,7 +81,11 @@ class WebUsers extends Users{
           $dbw = new DBLayer("web");  
           $statement = $dbw->execute("SELECT * FROM ams_user WHERE Email=:email", array('email' => $email));
           $row = $statement->fetch();
-          return $row['UId'];
+          if($row !== "FALSE"){
+              return $row['UId'];
+          }else{
+              return "FALSE";
+          }
        }
     
        public function getUId(){
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/sql/install.php b/code/ryzom/tools/server/ryzom_ams/www/html/sql/install.php
index acfdb3987..c593ec4ad 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/sql/install.php
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/sql/install.php
@@ -273,7 +273,7 @@
             ON UPDATE NO ACTION)
         ENGINE = InnoDB;
             
-        INSERT IGNORE INTO `" . $cfg['db']['lib']['name'] ."`.`ticket_category` (`Name`) VALUES ('Hacking'),('Ingame-Bug'),('Website-Bug'),('Installation');
+        INSERT IGNORE INTO `" . $cfg['db']['lib']['name'] ."`.`ticket_category` (`Name`) VALUES ('Uncategorized'),('Hacking'),('Ingame-Bug'),('Website-Bug'),('Installation');
         
                         
         
@@ -374,7 +374,7 @@
           CONSTRAINT `fk_email_support_group1`
             FOREIGN KEY (`Sender` )
             REFERENCES `" . $cfg['db']['lib']['name'] ."`.`support_group` (`SGroupId` )
-            ON DELETE NO ACTION
+            ON DELETE CASCADE
             ON UPDATE NO ACTION)
         ENGINE = InnoDB;
 
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/sql/ticketsql.sql b/code/ryzom/tools/server/ryzom_ams/www/html/sql/ticketsql.sql
index 66059fa8d..eb95f792b 100644
--- a/code/ryzom/tools/server/ryzom_ams/www/html/sql/ticketsql.sql
+++ b/code/ryzom/tools/server/ryzom_ams/www/html/sql/ticketsql.sql
@@ -310,7 +310,7 @@ CREATE  TABLE IF NOT EXISTS `mydb`.`email` (
   `Status` VARCHAR(45) NULL ,
   `Attempts` VARCHAR(45) NULL DEFAULT 0 ,
   `UserId` INT(10) UNSIGNED NOT NULL ,
-  `MessageId` VARCHAR(45) NOT NULL ,
+  `MessageId` VARCHAR(45) NULL ,
   `TicketId` INT UNSIGNED NOT NULL ,
   `Sender` INT(10) UNSIGNED NULL ,
   PRIMARY KEY (`MailId`) ,
@@ -330,7 +330,7 @@ CREATE  TABLE IF NOT EXISTS `mydb`.`email` (
   CONSTRAINT `fk_email_support_group1`
     FOREIGN KEY (`Sender` )
     REFERENCES `mydb`.`support_group` (`SGroupId` )
-    ON DELETE NO ACTION
+    ON DELETE CASCADE
     ON UPDATE NO ACTION)
 ENGINE = InnoDB;
 
diff --git a/code/ryzom/tools/server/ryzom_ams/www/html/sql/ticketsystemmodel.mwb b/code/ryzom/tools/server/ryzom_ams/www/html/sql/ticketsystemmodel.mwb
index 47b014bc9..4e9f85fa4 100644
Binary files a/code/ryzom/tools/server/ryzom_ams/www/html/sql/ticketsystemmodel.mwb and b/code/ryzom/tools/server/ryzom_ams/www/html/sql/ticketsystemmodel.mwb differ