show ticket layout is done,though some unpleasant bugs turned up
This commit is contained in:
Quitta
parent
28847b88f1
commit
47861c19d3
3 changed files with 147 additions and 199 deletions
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@ -71,7 +71,7 @@
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<td><font color="#00CED1">Support Group: </font>
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<td><font color="#00CED1">Support Group: </font>
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<span class="label label-info">
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<span class="label label-info">
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{if $ticket_forwardedGroupName eq "0"}
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{if $ticket_forwardedGroupName eq "0"}
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<i>{$public_sgroup}</i>
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{$public_sgroup}
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{else}
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{else}
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<a href="index.php?page=show_sgroup&id={$ticket_forwardedGroupId}"><font color="white">{$ticket_forwardedGroupName}</font></a>
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<a href="index.php?page=show_sgroup&id={$ticket_forwardedGroupId}"><font color="white">{$ticket_forwardedGroupName}</font></a>
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{/if}
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{/if}
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@ -79,11 +79,10 @@
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</td>
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</td>
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</tr>
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</tr>
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<tr>
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<tr>
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<td><font color="#00CED1">Assigned To: </font>{if $ticket_assignedTo neq ""} <a href="index.php?page=show_user&id={$ticket_assignedTo}">{$ticket_assignedToText} {else}<i> {$not_assigned}</i> {/if}</td>
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<td><font color="#00CED1">Assigned To: </font>{if $ticket_assignedTo neq ""} <a href="index.php?page=show_user&id={$ticket_assignedTo}">{$ticket_assignedToText} {else} {$not_assigned} {/if}</td>
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<td></td>
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<td></td>
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<td></td>
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<td></td>
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</tr>
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</tr>
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</td></tr>
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</table>
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</table>
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</td></tr>
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</td></tr>
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</table>
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</table>
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@ -101,7 +100,7 @@
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<span class="label label-warning"><strong><i class="icon-star icon-white"></i>{if isset($isMod) and $isMod eq "TRUE"} <a href="index.php?page=show_user&id={$reply.authorExtern}"><font color="red"> {$reply.author}</font>{else} {$reply.author} {/if}</a></strong></span>
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<span class="label label-warning"><strong><i class="icon-star icon-white"></i>{if isset($isMod) and $isMod eq "TRUE"} <a href="index.php?page=show_user&id={$reply.authorExtern}"><font color="red"> {$reply.author}</font>{else} {$reply.author} {/if}</a></strong></span>
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{/if}
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{/if}
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</p>
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</p>
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<p><pre> {if $reply.hidden eq 1}<i>{/if}{$reply.replyContent}{if $reply.hidden eq 1}</i>{/if}</pre></p>
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<p><pre> {if $reply.hidden eq 1}{/if}{$reply.replyContent}{if $reply.hidden eq 1}{/if}</pre></p>
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</td>
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</td>
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</tr>
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</tr>
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{/foreach}
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{/foreach}
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@ -113,8 +112,147 @@
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</td>
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</td>
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</tr>
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</tr>
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{/if}
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{/if}
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<tr>
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<td>
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<form id="reply" class="form-vertical" method="post" action="index.php">
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<p><h4>{$t_reply}:</h4></p>
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<table>
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{if $ticket_status neq 3}
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<tr>
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<td><textarea cols="50" id="Content" name="Content"><br><br><br></textarea></td>
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</tr>
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{if isset($isMod) and $isMod eq "TRUE"}
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<tr>
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<td><input type="checkbox" name="hidden">Hide reply for user.</td>
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</tr>
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{/if}
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{/if}
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<tr>
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<td>
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{if isset($isMod) and $isMod eq "TRUE"}
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<table>
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<tr>
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<td>
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Change status to
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<select name="ChangeStatus">
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{foreach from=$statusList key=k item=v}
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<option value="{$k}">{$v}</option>
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{/foreach}
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</select>
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</td>
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<td>
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Change priority to
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<select name="ChangePriority">
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{foreach from=$ticket_priorities key=k item=v}
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<option value="{$k}" {if $k eq $ticket_priority}selected="selected"{/if}>{$v}</option>
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{/foreach}
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</select>
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</td>
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</tr>
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</table>
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{/if}
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</td>
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</tr>
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<tr>
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<td>
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<input type="hidden" name="function" value="reply_on_ticket">
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<input type="hidden" name="ticket_id" value="{$ticket_id}">
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<input type="submit" value="{$t_send}"/>
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</td>
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</tr>
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</table>
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</form>
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</td>
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</tr>
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</table>
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</table>
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</td></tr>
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</td></tr>
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{if isset($isMod) and $isMod eq "TRUE"}
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<tr><td>
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<table cellpadding="1" bgcolor="#00000060" border="2" width="100%">
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<tr><td>
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<table cellpadding="3" width="100%">
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<tr>
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<td>
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<p>
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Ticket Assigning:
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{if $ticket_assignedTo eq 0}
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<form id="assign_ticket" method="post" action="">
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<input type="hidden" name="ticket_id" value="{$ticket_tId}">
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<input type="hidden" name="action" value="assignTicket">
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<input type="submit" value="Assign Ticket"/>
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</form>
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{else if $ticket_assignedTo eq $user_id}
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<form id="assign_ticket" method="post" action="">
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<input type="hidden" name="ticket_id" value="{$ticket_tId}">
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<input type="hidden" name="action" value="unAssignTicket">
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<input type="submit"value="Remove Assign"/>
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</form>
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{/if}
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</p>
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{if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_ASSIGNED"}
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<p>
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<font color="green">{$success_assigned}</font>
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</p>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_UNASSIGNED"}
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<p>
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<font color="green">{$success_unassigned}</font>
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</p>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
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<p>
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<font color="red">{$ticket_not_existing}</font>
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</p>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "ALREADY_ASSIGNED"}
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<p>
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<font color="red">{$ticket_already_assigned}</font>
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</p>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "NOT_ASSIGNED"}
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<p>
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<font color="red">{$ticket_not_assigned}</font>
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</p>
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{/if}
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</td>
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<td>
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<p>
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Forward to Group:
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<form id="forward" method="post" action="" >
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<select name="group">
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<option></option>
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{foreach from=$sGroups key=k item=v}
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<option value="{$k}">{$v}</option>
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{/foreach}
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</select>
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<input type="hidden" name="ticket_id" value="{$ticket_tId}">
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<input type="hidden" name="action" value="forward">
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<input type="submit"value="Forward"/>
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</form>
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</p>
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{if isset($ACTION_RESULT) and $ACTION_RESULT eq "INVALID_SGROUP"}
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<p>
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<font color="red">{$invalid_sgroup}</font>
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</p>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
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<p>
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<font color="red">{$ticket_not_existing}</font>
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</p>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_FORWARDED"}
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<p>
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<font color="green">{$success_forwarded}</font>
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</p>
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{/if}
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</td>
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</tr>
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</table>
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</td></tr>
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</table>
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</td></tr>
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<tr><td>
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{/if}
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</table>
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</table>
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</td></tr>
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</td></tr>
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</table>
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</table>
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@ -128,199 +266,5 @@
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</td></tr>
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</td></tr>
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<table class="table table-bordered" >
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<tbody>
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{foreach from=$ticket_replies item=reply}
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<tr>
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<td>
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<p>
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<span class="label label-info"> {$reply.timestamp}</span>
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{if $reply.permission eq '1'}
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<span class="label label-success"><strong><i class="icon-user icon-white"></i>{if isset($isMod) and $isMod eq "TRUE"} <a href="index.php?page=show_user&id={$reply.authorExtern}"><font color="white"> {$reply.author}</font>{else} {$reply.author} {/if}</a></strong></span>
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{else if $reply.permission gt '1'}
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<span class="label label-warning"><strong><i class="icon-star icon-white"></i>{if isset($isMod) and $isMod eq "TRUE"} <a href="index.php?page=show_user&id={$reply.authorExtern}"><font color="white"> {$reply.author}</font>{else} {$reply.author} {/if}</a></strong></span>
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{/if}
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</p>
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<p><pre{if $reply.permission gt '1'} {if $reply.hidden eq 0} style="background-color:rgb(248, 200, 200);"{else if $reply.hidden eq 1}style="background-color:rgb(207, 254, 255);"{/if}{/if}> {if $reply.hidden eq 1}<i>{/if}{$reply.replyContent}{if $reply.hidden eq 1}</i>{/if}</pre></p>
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</td>
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</tr>
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{/foreach}
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{if $ticket_status eq 3}
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<tr>
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<td>
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<p><pre style="background-color:rgb(255, 230, 153);">Ticket is closed.</pre></p>
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</td>
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</tr>
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{/if}
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<tr>
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<td>
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<form id="reply" class="form-vertical" method="post" action="index.php">
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{if $ticket_status neq 3}
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<legend>{$t_reply}:</legend>
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<div class="control-group">
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<label class="control-label">{$t_fill}</label>
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<div class="controls">
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<div class="input-prepend">
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<textarea rows="6" class="span12" id="Content" name="Content"></textarea>
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</div>
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</div>
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</div>
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{if isset($isMod) and $isMod eq "TRUE"}
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<div class="control-group">
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<label class="control-label">Options</label>
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<div class="controls">
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<div class="input-prepend">
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<input type="checkbox" name="hidden">Hide reply for user.
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</div>
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</div>
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</div>
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{/if}
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{/if}
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{if isset($isMod) and $isMod eq "TRUE"}
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<div class="control-group" style="display: inline-block;">
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<label class="control-label">Change status to</label>
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<div class="controls">
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<select name="ChangeStatus">
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{foreach from=$statusList key=k item=v}
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<option value="{$k}">{$v}</option>
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{/foreach}
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</select>
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</div>
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</div>
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<div class="control-group" style="display: inline-block; margin-left:10px;"">
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<label class="control-label">Change priority to</label>
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<div class="controls">
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<select name="ChangePriority">
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{foreach from=$ticket_priorities key=k item=v}
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<option value="{$k}" {if $k eq $ticket_priority}selected="selected"{/if}>{$v}</option>
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{/foreach}
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</select>
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</div>
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</div>
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{/if}
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<input type="hidden" name="function" value="reply_on_ticket">
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<input type="hidden" name="ticket_id" value="{$ticket_id}">
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<div class="control-group">
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<label class="control-label"></label>
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<div class="controls">
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<button type="submit" class="btn btn-primary" >{$t_send}</button>
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</div>
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</div>
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</form>
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</td>
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</tr>
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</tbody>
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</table>
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</div>
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</div>
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</div><!--/span-->
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<div class="box span3">
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<div class="box-header well" data-original-title="">
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<h2><i class="icon-th"></i>Actions</h2>
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<div class="box-icon">
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<a href="#" class="btn btn-minimize btn-round"><i class="icon-chevron-up"></i></a>
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<a href="#" class="btn btn-close btn-round"><i class="icon-remove"></i></a>
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</div>
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</div>
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<div class="box-content">
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<div class="row-fluid">
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{if isset($isMod) and $isMod eq "TRUE"}
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<legend style="margin-bottom:9px;">Ticket Assigning</legend>
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{if $ticket_assignedTo eq 0}
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<form id="assign_ticket" class="form-vertical" method="post" action="" style="margin:0px 0px 0px;">
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<input type="hidden" name="ticket_id" value="{$ticket_tId}">
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<input type="hidden" name="action" value="assignTicket">
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<button type="submit" class="btn btn-primary" style="margin-bottom:9px;><i class="icon-flag icon-white"></i> Assign Ticket</button>
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</form>
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{else if $ticket_assignedTo eq $user_id}
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<form id="assign_ticket" class="form-vertical" method="post" action="" style="margin:0px 0px 0px;">
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<input type="hidden" name="ticket_id" value="{$ticket_tId}">
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<input type="hidden" name="action" value="unAssignTicket">
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<button type="submit" class="btn btn-warning" style="margin-bottom:9px;><i class="icon-remove icon-white"></i> Remove Assign</button>
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</form>
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{/if}
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{if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_ASSIGNED"}
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<div class="alert alert-success">
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{$success_assigned}
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</div>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_UNASSIGNED"}
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<div class="alert alert-success">
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{$success_unassigned}
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</div>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
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<div class="alert alert-error">
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{$ticket_not_existing}
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</div>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "ALREADY_ASSIGNED"}
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<div class="alert alert-error">
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{$ticket_already_assigned}
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</div>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "NOT_ASSIGNED"}
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<div class="alert alert-error">
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{$ticket_not_assigned}
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</div>
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{/if}
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<legend style="margin-bottom:9px;">Forward to Group</legend>
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<form id="forward" class="form-vertical" method="post" action="" style="margin-bottom:9px;" >
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<div class="control-group">
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<div class="controls" >
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<select name="group">
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<option></option>
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{foreach from=$sGroups key=k item=v}
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<option value="{$k}">{$v}</option>
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{/foreach}
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</select>
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</div>
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</div>
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<input type="hidden" name="ticket_id" value="{$ticket_tId}">
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|
||||||
<input type="hidden" name="action" value="forward">
|
|
||||||
<div class="control-group">
|
|
||||||
<div class="controls">
|
|
||||||
<button type="submit" class="btn btn-primary" >Forward</button>
|
|
||||||
</div>
|
|
||||||
</div>
|
|
||||||
</form>
|
|
||||||
{if isset($ACTION_RESULT) and $ACTION_RESULT eq "INVALID_SGROUP"}
|
|
||||||
<div class="alert alert-error">
|
|
||||||
{$invalid_sgroup}
|
|
||||||
</div>
|
|
||||||
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
|
|
||||||
<div class="alert alert-error">
|
|
||||||
{$ticket_not_existing}
|
|
||||||
</div>
|
|
||||||
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_FORWARDED"}
|
|
||||||
<div class="alert alert-success">
|
|
||||||
{$success_forwarded}
|
|
||||||
</div>
|
|
||||||
{/if}
|
|
||||||
{/if}
|
|
||||||
<legend style="margin-bottom:9px;">Other actions</legend>
|
|
||||||
<div class="btn-group">
|
|
||||||
<button class="btn btn-primary btn-large dropdown-toggle" data-toggle="dropdown">Actions<span class="caret"></span></button>
|
|
||||||
<ul class="dropdown-menu">
|
|
||||||
<li class="divider"></li>
|
|
||||||
{if isset($isMod) and $isMod eq "TRUE"}<li><a href="index.php?page=show_ticket_log&id={$ticket_tId}">Show Ticket Log</a></li>{/if}
|
|
||||||
<li><a href="index.php?page=createticket&user_id={$target_id}">Send Other Ticket</a></li>
|
|
||||||
<li class="divider"></li>
|
|
||||||
</ul>
|
|
||||||
</div>
|
|
||||||
</div>
|
|
||||||
</div>
|
|
||||||
</div>
|
|
||||||
</div><!--/row-->
|
|
||||||
{/block}
|
{/block}
|
||||||
|
|
||||||
|
|
|
||||||
|
|
@ -139,7 +139,7 @@
|
||||||
<tr>
|
<tr>
|
||||||
<td>{$ticket.tId}</td>
|
<td>{$ticket.tId}</td>
|
||||||
<td><a href ="index.php?page=show_ticket&id={$ticket.tId}">{$ticket.title}</a></td>
|
<td><a href ="index.php?page=show_ticket&id={$ticket.tId}">{$ticket.title}</a></td>
|
||||||
<td class="center"><i>{$ticket.timestamp}</i></td>
|
<td class="center">{$ticket.timestamp}</td>
|
||||||
<td class="center">{$ticket.category}</td>
|
<td class="center">{$ticket.category}</td>
|
||||||
|
|
||||||
<td class="center"><span class="label {if $ticket.status eq 0}label-success{else if $ticket.status eq 1}label-warning{else if $ticket.status eq 2}label-important{/if}">{if $ticket.status eq 0} <i class="icon-exclamation-sign icon-white"></i>{/if} {$ticket.statusText}</span></td>
|
<td class="center"><span class="label {if $ticket.status eq 0}label-success{else if $ticket.status eq 1}label-warning{else if $ticket.status eq 2}label-important{/if}">{if $ticket.status eq 0} <i class="icon-exclamation-sign icon-white"></i>{/if} {$ticket.statusText}</span></td>
|
||||||
|
|
|
||||||
|
|
@ -31,6 +31,10 @@ ticket_not_existing = "That's an invalid ticket"
|
||||||
success_forwarded = "The ticket was forwarded successfully!"
|
success_forwarded = "The ticket was forwarded successfully!"
|
||||||
public_sgroup = "Public"
|
public_sgroup = "Public"
|
||||||
not_assigned = "None"
|
not_assigned = "None"
|
||||||
|
success_assigned = "The ticket was successfully assigned!"
|
||||||
|
success_unassigned = "The ticket was successfully unassigned!"
|
||||||
|
ticket_not_existing = "That ticket doesn't exist!"
|
||||||
|
ticket_already_assigned = "That ticket is already assigned to someone!"
|
||||||
|
|
||||||
[show_user]
|
[show_user]
|
||||||
|
|
||||||
|
|
|
||||||
Loading…
Reference in a new issue