basis for show ticket
This commit is contained in:
Quitta
parent
4aa31b22e6
commit
452be8dab5
2 changed files with 339 additions and 1 deletions
|
|
@ -52,7 +52,7 @@
|
||||||
</tr>
|
</tr>
|
||||||
<tr>
|
<tr>
|
||||||
<td valign="middle">Description:</td>
|
<td valign="middle">Description:</td>
|
||||||
<td><textarea cols="50" id="Content" name="Content"><br><br><br><br><br></textarea></td>
|
<td><textarea cols="45" id="Content" name="Content"><br><br><br><br><br></textarea></td>
|
||||||
</tr>
|
</tr>
|
||||||
<tr>
|
<tr>
|
||||||
<td>
|
<td>
|
||||||
|
|
|
||||||
|
|
@ -0,0 +1,338 @@
|
||||||
|
{block name=content}
|
||||||
|
<tr><td>
|
||||||
|
<table width="100%" cellspacing="0" cellpadding="0" border="0">
|
||||||
|
<tr bgcolor="#00000040" valign="middle">
|
||||||
|
<td>
|
||||||
|
<table>
|
||||||
|
<tr>
|
||||||
|
<td>
|
||||||
|
<table cellspacing="0" cellpadding="4">
|
||||||
|
<tr>
|
||||||
|
{if isset($isMod) and $isMod eq "TRUE"}<td valign="middle" nowrap><a href="index.php?page=show_ticket_log&id={$ticket_tId}">Show Ticket Log</a></td>{/if}
|
||||||
|
<td valign="middle" nowrap><a href="index.php?page=createticket&user_id={$target_id}">Send Other Ticket</a></td>
|
||||||
|
</tr>
|
||||||
|
</table>
|
||||||
|
</td>
|
||||||
|
</tr>
|
||||||
|
</table>
|
||||||
|
</td>
|
||||||
|
</tr>
|
||||||
|
<tr>
|
||||||
|
<td height="3" bgcolor="#000000"></td>
|
||||||
|
</tr>
|
||||||
|
</table>
|
||||||
|
</td></tr>
|
||||||
|
|
||||||
|
<tr><td>
|
||||||
|
<table width="100%" bgcolor="#303030" cellspacing="2">
|
||||||
|
<tr><td height="7"></td><td></td></tr>
|
||||||
|
<tr>
|
||||||
|
<td width="3%"></td>
|
||||||
|
<td width="100%" height="12" valign="middle"><h1>[{$t_title}-#{$ticket_tId}] {$ticket_title}</h1></td>
|
||||||
|
</tr>
|
||||||
|
<tr>
|
||||||
|
<td height="5"></td><td></td>
|
||||||
|
</tr>
|
||||||
|
</table>
|
||||||
|
</td></tr>
|
||||||
|
<tr><td>
|
||||||
|
<table width="100%" cellspacing="0" cellpadding="0" border="0">
|
||||||
|
<tr bgcolor="#000000" valign="middle">
|
||||||
|
<td>
|
||||||
|
<table>
|
||||||
|
<tr><td height="8"></td></tr>
|
||||||
|
</table>
|
||||||
|
</td>
|
||||||
|
</tr>
|
||||||
|
<tr><td height="2"></td></tr>
|
||||||
|
<tr><td height="1" bgcolor="#000000"></td></tr>
|
||||||
|
<tr><td height="10"></td></tr>
|
||||||
|
<tr valign="middle">
|
||||||
|
<td>
|
||||||
|
<table width="100%" height="100%" cellpadding="10">
|
||||||
|
<tr><td>
|
||||||
|
<table width="100%" bgcolor="#00000030" border="2">
|
||||||
|
<tr><td>
|
||||||
|
<table cellpadding="10" width="100%">
|
||||||
|
<tr><td>
|
||||||
|
<table cellpadding="5" width="100%">
|
||||||
|
<tr><td>
|
||||||
|
<table cellpadding="1" bgcolor="#00000060" border="2" width="100%">
|
||||||
|
<tr><td>
|
||||||
|
<table cellpadding="3" width="100%">
|
||||||
|
<tr>
|
||||||
|
<td><font color="#00CED1">Submitted: </font>{$ticket_timestamp}</td>
|
||||||
|
<td><font color="#00CED1">Last Updated: </font>{$ticket_lastupdate}</td>
|
||||||
|
<td><font color="#00CED1">Status: </font>{if $ticket_status neq 3}<span class="label label-success">Open</span>{/if} <span class="label {if $ticket_status eq 0}label-success{else if $ticket_status eq 1}label-warning{else if $ticket_status eq 2}label-important{/if}"><strong>{$ticket_statustext}</strong></span></td>
|
||||||
|
</tr>
|
||||||
|
<tr>
|
||||||
|
<td><font color="#00CED1">Category: </font>{$ticket_category}</td>
|
||||||
|
<td><font color="#00CED1">Priority </font>{$ticket_prioritytext}</td>
|
||||||
|
<td><font color="#00CED1">Support Group: </font>
|
||||||
|
<span class="label label-info">
|
||||||
|
{if $ticket_forwardedGroupName eq "0"}
|
||||||
|
<i>{$public_sgroup}</i>
|
||||||
|
{else}
|
||||||
|
<a href="index.php?page=show_sgroup&id={$ticket_forwardedGroupId}"><font color="white">{$ticket_forwardedGroupName}</font></a>
|
||||||
|
{/if}
|
||||||
|
</span>
|
||||||
|
</td>
|
||||||
|
</tr>
|
||||||
|
<tr>
|
||||||
|
<td><font color="#00CED1">Assigned To: </font>{if $ticket_assignedTo neq ""} <a href="index.php?page=show_user&id={$ticket_assignedTo}">{$ticket_assignedToText} {else}<i> {$not_assigned}</i> {/if}</td>
|
||||||
|
<td></td>
|
||||||
|
<td></td>
|
||||||
|
</tr>
|
||||||
|
</td></tr>
|
||||||
|
</table>
|
||||||
|
</table>
|
||||||
|
</td></tr>
|
||||||
|
</table>
|
||||||
|
</td></tr>
|
||||||
|
</table>
|
||||||
|
</td></tr>
|
||||||
|
</table>
|
||||||
|
</td></tr>
|
||||||
|
</table>
|
||||||
|
</td>
|
||||||
|
</tr>
|
||||||
|
</table>
|
||||||
|
|
||||||
|
</td></tr>
|
||||||
|
|
||||||
|
|
||||||
|
|
||||||
|
<div class="row-fluid sortable ui-sortable">
|
||||||
|
<div class="box span9">
|
||||||
|
<div class="box-header well" data-original-title="">
|
||||||
|
<h2><i class="icon-tag"></i>{$t_title} #{$ticket_tId} </h2>
|
||||||
|
<div class="box-icon">
|
||||||
|
<a href="#" class="btn btn-minimize btn-round"><i class="icon-chevron-up"></i></a>
|
||||||
|
<a href="#" class="btn btn-close btn-round"><i class="icon-remove"></i></a>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
<div class="box-content">
|
||||||
|
<div class="row-fluid">
|
||||||
|
<legend>{$title}: {$ticket_title} </legend>
|
||||||
|
|
||||||
|
|
||||||
|
<form id="changeTicket" class="form-vertical" method="post" action="index.php">
|
||||||
|
<table class="table table-bordered table-condensed ">
|
||||||
|
<tr>
|
||||||
|
<td><strong>Original Submitted: </strong>{$ticket_timestamp}</td>
|
||||||
|
<td><strong>Last Updated: </strong>{$ticket_lastupdate}</td>
|
||||||
|
<td><strong>Status: </strong>{if $ticket_status neq 3}<span class="label label-success">Open</span>{/if} <span class="label {if $ticket_status eq 0}label-success{else if $ticket_status eq 1}label-warning{else if $ticket_status eq 2}label-important{/if}"><strong>{$ticket_statustext}</strong></span></td>
|
||||||
|
</tr>
|
||||||
|
<tr>
|
||||||
|
<td><strong>Category: </strong>{$ticket_category}</td>
|
||||||
|
<td><strong>Priority: </strong>{$ticket_prioritytext}</td>
|
||||||
|
<td><strong>Support Group: </strong>
|
||||||
|
<span class="label label-info">
|
||||||
|
{if $ticket_forwardedGroupName eq "0"}
|
||||||
|
<i>{$public_sgroup}</i>
|
||||||
|
{else}
|
||||||
|
<a href="index.php?page=show_sgroup&id={$ticket_forwardedGroupId}"><font color="white">{$ticket_forwardedGroupName}</font></a>
|
||||||
|
{/if}
|
||||||
|
</span>
|
||||||
|
</td>
|
||||||
|
</tr>
|
||||||
|
<tr>
|
||||||
|
<td><strong>Assigned To: </strong>{if $ticket_assignedTo neq ""} <a href="index.php?page=show_user&id={$ticket_assignedTo}">{$ticket_assignedToText} {else}<i> {$not_assigned}</i> {/if}</td>
|
||||||
|
<td></td>
|
||||||
|
<td></td>
|
||||||
|
</tr>
|
||||||
|
</table>
|
||||||
|
|
||||||
|
|
||||||
|
<table class="table table-bordered" >
|
||||||
|
<tbody>
|
||||||
|
{foreach from=$ticket_replies item=reply}
|
||||||
|
<tr>
|
||||||
|
<td>
|
||||||
|
<p>
|
||||||
|
<span class="label label-info"> {$reply.timestamp}</span>
|
||||||
|
{if $reply.permission eq '1'}
|
||||||
|
<span class="label label-success"><strong><i class="icon-user icon-white"></i>{if isset($isMod) and $isMod eq "TRUE"} <a href="index.php?page=show_user&id={$reply.authorExtern}"><font color="white"> {$reply.author}</font>{else} {$reply.author} {/if}</a></strong></span>
|
||||||
|
{else if $reply.permission gt '1'}
|
||||||
|
<span class="label label-warning"><strong><i class="icon-star icon-white"></i>{if isset($isMod) and $isMod eq "TRUE"} <a href="index.php?page=show_user&id={$reply.authorExtern}"><font color="white"> {$reply.author}</font>{else} {$reply.author} {/if}</a></strong></span>
|
||||||
|
{/if}
|
||||||
|
</p>
|
||||||
|
<p><pre{if $reply.permission gt '1'} {if $reply.hidden eq 0} style="background-color:rgb(248, 200, 200);"{else if $reply.hidden eq 1}style="background-color:rgb(207, 254, 255);"{/if}{/if}> {if $reply.hidden eq 1}<i>{/if}{$reply.replyContent}{if $reply.hidden eq 1}</i>{/if}</pre></p>
|
||||||
|
</td>
|
||||||
|
</tr>
|
||||||
|
{/foreach}
|
||||||
|
|
||||||
|
{if $ticket_status eq 3}
|
||||||
|
<tr>
|
||||||
|
<td>
|
||||||
|
<p><pre style="background-color:rgb(255, 230, 153);">Ticket is closed.</pre></p>
|
||||||
|
</td>
|
||||||
|
</tr>
|
||||||
|
{/if}
|
||||||
|
|
||||||
|
<tr>
|
||||||
|
<td>
|
||||||
|
<form id="reply" class="form-vertical" method="post" action="index.php">
|
||||||
|
{if $ticket_status neq 3}
|
||||||
|
<legend>{$t_reply}:</legend>
|
||||||
|
<div class="control-group">
|
||||||
|
<label class="control-label">{$t_fill}</label>
|
||||||
|
<div class="controls">
|
||||||
|
<div class="input-prepend">
|
||||||
|
<textarea rows="6" class="span12" id="Content" name="Content"></textarea>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
{if isset($isMod) and $isMod eq "TRUE"}
|
||||||
|
<div class="control-group">
|
||||||
|
<label class="control-label">Options</label>
|
||||||
|
<div class="controls">
|
||||||
|
<div class="input-prepend">
|
||||||
|
<input type="checkbox" name="hidden">Hide reply for user.
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
{/if}
|
||||||
|
{/if}
|
||||||
|
{if isset($isMod) and $isMod eq "TRUE"}
|
||||||
|
<div class="control-group" style="display: inline-block;">
|
||||||
|
<label class="control-label">Change status to</label>
|
||||||
|
<div class="controls">
|
||||||
|
<select name="ChangeStatus">
|
||||||
|
{foreach from=$statusList key=k item=v}
|
||||||
|
<option value="{$k}">{$v}</option>
|
||||||
|
{/foreach}
|
||||||
|
</select>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
<div class="control-group" style="display: inline-block; margin-left:10px;"">
|
||||||
|
<label class="control-label">Change priority to</label>
|
||||||
|
<div class="controls">
|
||||||
|
<select name="ChangePriority">
|
||||||
|
{foreach from=$ticket_priorities key=k item=v}
|
||||||
|
<option value="{$k}" {if $k eq $ticket_priority}selected="selected"{/if}>{$v}</option>
|
||||||
|
{/foreach}
|
||||||
|
</select>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
{/if}
|
||||||
|
<input type="hidden" name="function" value="reply_on_ticket">
|
||||||
|
<input type="hidden" name="ticket_id" value="{$ticket_id}">
|
||||||
|
<div class="control-group">
|
||||||
|
<label class="control-label"></label>
|
||||||
|
<div class="controls">
|
||||||
|
<button type="submit" class="btn btn-primary" >{$t_send}</button>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
</form>
|
||||||
|
</td>
|
||||||
|
</tr>
|
||||||
|
</tbody>
|
||||||
|
</table>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
</div><!--/span-->
|
||||||
|
|
||||||
|
|
||||||
|
|
||||||
|
<div class="box span3">
|
||||||
|
<div class="box-header well" data-original-title="">
|
||||||
|
<h2><i class="icon-th"></i>Actions</h2>
|
||||||
|
<div class="box-icon">
|
||||||
|
<a href="#" class="btn btn-minimize btn-round"><i class="icon-chevron-up"></i></a>
|
||||||
|
<a href="#" class="btn btn-close btn-round"><i class="icon-remove"></i></a>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
<div class="box-content">
|
||||||
|
<div class="row-fluid">
|
||||||
|
|
||||||
|
{if isset($isMod) and $isMod eq "TRUE"}
|
||||||
|
|
||||||
|
<legend style="margin-bottom:9px;">Ticket Assigning</legend>
|
||||||
|
{if $ticket_assignedTo eq 0}
|
||||||
|
<form id="assign_ticket" class="form-vertical" method="post" action="" style="margin:0px 0px 0px;">
|
||||||
|
<input type="hidden" name="ticket_id" value="{$ticket_tId}">
|
||||||
|
<input type="hidden" name="action" value="assignTicket">
|
||||||
|
<button type="submit" class="btn btn-primary" style="margin-bottom:9px;><i class="icon-flag icon-white"></i> Assign Ticket</button>
|
||||||
|
</form>
|
||||||
|
{else if $ticket_assignedTo eq $user_id}
|
||||||
|
<form id="assign_ticket" class="form-vertical" method="post" action="" style="margin:0px 0px 0px;">
|
||||||
|
<input type="hidden" name="ticket_id" value="{$ticket_tId}">
|
||||||
|
<input type="hidden" name="action" value="unAssignTicket">
|
||||||
|
<button type="submit" class="btn btn-warning" style="margin-bottom:9px;><i class="icon-remove icon-white"></i> Remove Assign</button>
|
||||||
|
</form>
|
||||||
|
{/if}
|
||||||
|
|
||||||
|
{if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_ASSIGNED"}
|
||||||
|
<div class="alert alert-success">
|
||||||
|
{$success_assigned}
|
||||||
|
</div>
|
||||||
|
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_UNASSIGNED"}
|
||||||
|
<div class="alert alert-success">
|
||||||
|
{$success_unassigned}
|
||||||
|
</div>
|
||||||
|
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
|
||||||
|
<div class="alert alert-error">
|
||||||
|
{$ticket_not_existing}
|
||||||
|
</div>
|
||||||
|
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "ALREADY_ASSIGNED"}
|
||||||
|
<div class="alert alert-error">
|
||||||
|
{$ticket_already_assigned}
|
||||||
|
</div>
|
||||||
|
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "NOT_ASSIGNED"}
|
||||||
|
<div class="alert alert-error">
|
||||||
|
{$ticket_not_assigned}
|
||||||
|
</div>
|
||||||
|
{/if}
|
||||||
|
|
||||||
|
<legend style="margin-bottom:9px;">Forward to Group</legend>
|
||||||
|
<form id="forward" class="form-vertical" method="post" action="" style="margin-bottom:9px;" >
|
||||||
|
|
||||||
|
<div class="control-group">
|
||||||
|
<div class="controls" >
|
||||||
|
<select name="group">
|
||||||
|
<option></option>
|
||||||
|
{foreach from=$sGroups key=k item=v}
|
||||||
|
<option value="{$k}">{$v}</option>
|
||||||
|
{/foreach}
|
||||||
|
</select>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
<input type="hidden" name="ticket_id" value="{$ticket_tId}">
|
||||||
|
<input type="hidden" name="action" value="forward">
|
||||||
|
<div class="control-group">
|
||||||
|
<div class="controls">
|
||||||
|
<button type="submit" class="btn btn-primary" >Forward</button>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
</form>
|
||||||
|
{if isset($ACTION_RESULT) and $ACTION_RESULT eq "INVALID_SGROUP"}
|
||||||
|
<div class="alert alert-error">
|
||||||
|
{$invalid_sgroup}
|
||||||
|
</div>
|
||||||
|
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
|
||||||
|
<div class="alert alert-error">
|
||||||
|
{$ticket_not_existing}
|
||||||
|
</div>
|
||||||
|
{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_FORWARDED"}
|
||||||
|
<div class="alert alert-success">
|
||||||
|
{$success_forwarded}
|
||||||
|
</div>
|
||||||
|
{/if}
|
||||||
|
{/if}
|
||||||
|
<legend style="margin-bottom:9px;">Other actions</legend>
|
||||||
|
<div class="btn-group">
|
||||||
|
<button class="btn btn-primary btn-large dropdown-toggle" data-toggle="dropdown">Actions<span class="caret"></span></button>
|
||||||
|
<ul class="dropdown-menu">
|
||||||
|
<li class="divider"></li>
|
||||||
|
{if isset($isMod) and $isMod eq "TRUE"}<li><a href="index.php?page=show_ticket_log&id={$ticket_tId}">Show Ticket Log</a></li>{/if}
|
||||||
|
<li><a href="index.php?page=createticket&user_id={$target_id}">Send Other Ticket</a></li>
|
||||||
|
<li class="divider"></li>
|
||||||
|
</ul>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
</div><!--/row-->
|
||||||
|
{/block}
|
||||||
|
|
||||||
Loading…
Reference in a new issue