I think I'm done refactoring the queues
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Quitta
parent
c38605f74c
commit
2d863042e5
8 changed files with 92 additions and 45 deletions
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@ -86,7 +86,8 @@ class Ticket{
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public static function create_Ticket( $title, $content, $category, $author, $real_author) {
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$ticket = new Ticket();
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$ticket->set($title,1,0,$category,$author,0);
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$values = array("Title" => $title, "Status"=> 1, "Queue"=> 0, "Ticket_Category" => $category, "Author" => $author, "Priority" => 0);
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$ticket->set($values);
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$ticket->create();
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$ticket_id = $ticket->getTId();
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@ -40,7 +40,6 @@ class Ticket_Queue{
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}
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public function createQueue($userid, $groupid, $what, $how, $who){
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$dbl = new DBLayer("lib");
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if($who == "user"){
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$selectfrom = "SELECT * FROM `ticket` t LEFT JOIN `assigned` a ON t.TId = a.Ticket LEFT JOIN `ticket_user` tu ON tu.TUserId = a.User";
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@ -76,9 +75,8 @@ class Ticket_Queue{
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}else if ($who == "support_group"){
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$params = array('id' => $groupid);
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}
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$statement = $dbl->execute($query, $params);
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$rows = $statement->fetchAll();
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$this->setQueue($rows);
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$this->query = $query;
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$this->params = $params;
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}
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public function getQuery(){
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@ -3,31 +3,37 @@
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class Ticket_Queue_Handler{
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private $pagination;
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private $queue;
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function __construct() {
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$this->queue = new Ticket_Queue();
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}
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public function getTickets($input, $user_id){
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$queue = new Ticket_Queue();
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switch ($input){
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case "all":
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$queue->loadAllTickets();
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$this->queue->loadAllTickets();
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break;
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case "all_open":
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$queue->loadAllOpenTickets();
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$this->queue->loadAllOpenTickets();
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break;
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case "archive":
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$queue->loadAllClosedTickets();
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$this->queue->loadAllClosedTickets();
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break;
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case "not_assigned":
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$queue->loadAllNotAssignedTickets();
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$this->queue->loadAllNotAssignedTickets();
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break;
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case "todo":
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$queue->loadToDoTickets($user_id);
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$this->queue->loadToDoTickets($user_id);
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break;
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case "create":
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//set these with the createQueue function proceding the getTickets function
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break;
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default:
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return "ERROR";
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}
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$this->pagination = new Pagination($queue->getQuery(),"lib",10,"Ticket",$queue->getParams());
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$this->pagination = new Pagination($this->queue->getQuery(),"lib",2,"Ticket",$this->queue->getParams());
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foreach( $this->pagination->getElements() as $element ){
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$catInstance = new Ticket_Category();
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$catInstance->load_With_TCategoryId($element->getTicket_Category());
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@ -39,13 +45,14 @@ class Ticket_Queue_Handler{
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}
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return $this->pagination->getElements();
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}
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public static function CreateQueue($userid, $groupid, $what, $how, $who){
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$queue = new Ticket_Queue();
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$queue->createQueue($userid, $groupid, $what, $how, $who);
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return $queue->getTickets();
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public function getPagination(){
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return $this->pagination;
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}
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public function createQueue($userid, $groupid, $what, $how, $who){
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$this->queue->createQueue($userid, $groupid, $what, $how, $who);
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}
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}
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@ -24,6 +24,8 @@ function create_ticket(){
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}catch (PDOException $e) {
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//ERROR: LIB DB is not online!
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print_r($e);
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exit;
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header("Location: index.php");
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exit;
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}
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@ -37,7 +39,7 @@ function create_ticket(){
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}else{
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//ERROR: The form was not filled in correclty
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header("Location: index.php?page=settings");
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header("Location: index.php?page=create_ticket");
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exit;
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}
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}else{
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@ -13,6 +13,24 @@ function show_queue(){
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$queueArray = array();
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$queue_handler = new Ticket_Queue_handler();
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//Pagination Base Links
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$result['pagination_base_link'] = "index.php?page=show_queue&get=".$result['queue_view'] ;
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if(isset($_GET['get']) && ($_GET['get'] == "create") && isset($_GET['userid']) && isset($_GET['groupid']) && isset($_GET['what']) && isset($_GET['how']) && isset($_GET['who'])){
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$userid = filter_var($_GET['userid'], FILTER_SANITIZE_NUMBER_INT);
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$groupid = filter_var($_GET['groupid'], FILTER_SANITIZE_NUMBER_INT);
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$what = filter_var($_GET['what'], FILTER_SANITIZE_STRING);
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$how = filter_var($_GET['how'], FILTER_SANITIZE_STRING);
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$who = filter_var($_GET['who'], FILTER_SANITIZE_STRING);
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$queue_handler->CreateQueue($userid, $groupid, $what, $how, $who);
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$result['pagination_base_link'] = "index.php?page=show_queue&get=create&userid=".$userid."&groupid=".$groupid."&what=".$what."&how=".$how."&who=".$who;
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$result['prev_created_userid'] = $userid;
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$result['prev_created_groupid'] = $groupid;
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$result['prev_created_what'] = $what;
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$result['prev_created_how'] = $how;
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$result['prev_created_who'] = $who;
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}
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//if an action is set
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if(isset($_POST['action'])){
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switch($_POST['action']){
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@ -32,19 +50,29 @@ function show_queue(){
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$what = filter_var($_POST['what'], FILTER_SANITIZE_STRING);
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$how = filter_var($_POST['how'], FILTER_SANITIZE_STRING);
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$who = filter_var($_POST['who'], FILTER_SANITIZE_STRING);
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$result['ACTION_RESULT'] = $queue_handler->CreateQueue($userid, $groupid, $what, $how, $who);
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if ($result['ACTION_RESULT'] != "ERROR"){
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$queueArray = $result['ACTION_RESULT'];
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}
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$queue_handler->CreateQueue($userid, $groupid, $what, $how, $who);
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$result['pagination_base_link'] = "index.php?page=show_queue&get=create&userid=".$userid."&groupid=".$groupid."&what=".$what."&how=".$how."&who=".$who;
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$result['prev_created_userid'] = $userid;
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$result['prev_created_groupid'] = $groupid;
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$result['prev_created_what'] = $what;
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$result['prev_created_how'] = $how;
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$result['prev_created_who'] = $who;
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break;
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}
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}
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//if we didn't make a queue ourselves, then use the one specified by the get param
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if( ! (isset($_POST['action']) && $_POST['action'] == "create_queue") ){
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$queueArray = $queue_handler->getTickets($result['queue_view'], $user_id);
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}
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//pagination
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$result['links'] = $queue_handler->getPagination()->getLinks(5);
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$result['lastPage'] = $queue_handler->getPagination()->getLast();
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$result['currentPage'] = $queue_handler->getPagination()->getCurrent();
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//if queue_view is a valid parameter value
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if ($queueArray != "ERROR"){
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@ -44,6 +44,7 @@ function show_ticket(){
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$result['ticket_title'] = $entire_ticket['ticket_obj']->getTitle();
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$result['ticket_timestamp'] = $entire_ticket['ticket_obj']->getTimestamp();
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$result['ticket_status'] = $entire_ticket['ticket_obj']->getStatus();
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$result['ticket_author'] = $entire_ticket['ticket_obj']->getAuthor();
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$result['ticket_prioritytext'] = $entire_ticket['ticket_obj']->getPriorityText();
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$result['ticket_priorities'] = Ticket::getPriorityArray();
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$result['ticket_priority'] = $entire_ticket['ticket_obj']->getPriority();
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@ -13,35 +13,35 @@
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<legend>Tickets</legend>
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<div class="alert alert-info">
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<form id="create_queue" class="form-vertical" method="post" action="" style="margin:0px 0px 0px;">
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<form id="create_queue" class="form-vertical" method="post" action="index.php?page=show_queue&get=create" style="margin:0px 0px 0px;">
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Show
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<select style="width: 136px;" name="what">
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<option value="all">all</option>
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<option value="waiting_for_support">waiting for support</option>
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<option value="waiting_for_users">waiting for user</option>
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<option value="closed">closed</option>
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<option value="all" {if $prev_created_what eq "all"}selected="selected"{/if}>all</option>
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<option value="waiting_for_support" {if $prev_created_what eq "waiting_for_support"}selected="selected"{/if}>waiting for support</option>
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<option value="waiting_for_users" {if $prev_created_what eq "waiting_for_users"}selected="selected"{/if}>waiting for user</option>
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<option value="closed" {if $prev_created_what eq "closed"}selected="selected"{/if}>closed</option>
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</select>
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tickets
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<select style="width: 110px;" name="how">
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<option value="assigned">assigned</option>
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<option value="not_assigned">not assigned</option>
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<option value="assigned" {if $prev_created_how eq "assigned"}selected="selected"{/if}>assigned</option>
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<option value="not_assigned" {if $prev_created_how eq "not_assigned"}selected="selected"{/if}>not assigned</option>
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</select>
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to
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<select style="width: 140px;" name="who" onchange="aimedforwhochanged(this.value);">
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<option value="user">user</option>
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<option value="support_group">support group</option>
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<option value="user" {if $prev_created_who eq "user"}selected="selected"{/if}>user</option>
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<option value="support_group" {if $prev_created_who eq "support_group"}selected="selected"{/if}>support group</option>
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</select>
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<span id="userList" style="display:inline;">
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<span id="userList" {if $prev_created_who eq "user"}style="display:inline;"{else if $prev_created_who eq "support_group"}style="display:none;"{else}style="display:inline;"{/if}>
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<select style="width: 140px;" name="userid">
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{foreach from=$teamlist item=member}
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<option value="{$member.tUserId}" {if $user_id eq $member.tUserId}selected="selected"{/if}>{$member.name}</option>
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<option value="{$member.tUserId}" {if $prev_created_userid eq $member.tUserId}selected="selected"{else if $user_id eq $member.tUserId}selected="selected"{/if}>{$member.name}</option>
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{/foreach}
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</select>
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</span>
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<span id="supportGroupList" style="display:none;">
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<span id="supportGroupList" {if $prev_created_who eq "user"}style="display:none;"{else if $prev_created_who eq "support_group"}style="display:inline;"{else}style="display:none;"{/if}>
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<select style="width: 140px;" name="groupid">
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{foreach from=$grouplist item=group}
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<option value="{$group.sGroupId}">{$group.name}</option>
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<option value="{$group.sGroupId}" {if $prev_created_groupid eq $group.sGroupId}selected="selected"{/if}>{$group.name}</option>
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{/foreach}
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</select>
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</span>
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@ -126,6 +126,16 @@
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</tbody>
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</table>
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<div style="width: 300px; margin:0px auto;">
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<ul class="pagination">
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<li><a href="{$pagination_base_link}&pagenum=1">«</a></li>
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{foreach from=$links item=link}
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<li {if $link == $currentPage}class="active"{/if}><a href="{$pagination_base_link}&pagenum={$link}">{$link}</a></li>
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{/foreach}
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<li><a href="{$pagination_base_link}&pagenum={$lastPage}">»</a></li>
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</ul>
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</div>
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</div>
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</div>
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</div><!--/span-->
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@ -223,7 +223,7 @@
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<ul class="dropdown-menu">
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<li class="divider"></li>
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{if isset($isMod) and $isMod eq "TRUE"}<li><a href="index.php?page=show_ticket_log&id={$ticket_tId}">Show Ticket Log</a></li>{/if}
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<li><a href="index.php?page=createticket&user_id={$target_id}">Send Other Ticket</a></li>
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<li><a href="index.php?page=createticket&user_id={$ticket_author}">Send Other Ticket</a></li>
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<li class="divider"></li>
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</ul>
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</div>
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