response is being sent from the correct support group atm
This commit is contained in:
Quitta
parent
b765b0133d
commit
2a7f13c8d8
3 changed files with 28 additions and 95 deletions
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@ -12,30 +12,29 @@ class Mail_Handler{
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}
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public static function send_ticketing_mail($ticketObj, $content, $type, $author) {
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public static function send_ticketing_mail($ticketObj, $content, $type, $sendingGroupId = 0) {
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global $TICKET_MAILING_SUPPORT;
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if($TICKET_MAILING_SUPPORT){
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$txt = "";
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$subject = "";
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//$txt = "";
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//$subject = "";
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if($sendingGroupId == 0){
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//if it is not forwarded (==public == which returns 0) then make it NULL which is needed to be placed in the DB.
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$sendingGroupId = NULL;
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}
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if($type == "REPLY"){
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$txt = "---------- Ticket #". $ticketObj->getTId() . " ----------\n You received a new reply on your ticket: " . $ticketObj->getTitle() .
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"\n --------------------\n\n";
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$subject = "New reply on [Ticket #" . $ticketObj->getTId() ."]";
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$endTxt = "\n\n----------\nYou can reply on this message to answer directly on the ticket!";
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$txt = $txt . $content . $endTxt;
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self::send_mail($ticketObj->getAuthor(),$subject,$txt, $ticketObj->getTId(),$author);
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self::send_mail($ticketObj->getAuthor(),$subject,$txt, $ticketObj->getTId(),$sendingGroupId);
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}else if($type == "NEW"){
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$txt = "---------- Ticket #". $ticketObj->getTId() . " ----------\n Your ticket: " . $ticketObj->getTitle() . " is newly created";
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if($ticketObj->getAuthor() != $author){
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$txt = $txt . " by " . Ticket_User::get_username_from_id($author);
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}else{
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$author = $ticketObj->getAuthor();
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}
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$txt = $txt . "\n --------------------\n\n";
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$subject = "New ticket created [Ticket #" . $ticketObj->getTId() ."]";
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$endTxt = "\n\n----------\nYou can reply on this message to answer directly on the ticket!";
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$txt = $txt . $content . $endTxt;
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self::send_mail($ticketObj->getAuthor(),$subject,$txt, $ticketObj->getTId());
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self::send_mail($ticketObj->getAuthor(),$subject,$txt, $ticketObj->getTId(), $sendingGroupId);
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}
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}
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@ -62,8 +61,8 @@ class Mail_Handler{
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$default_groupname = $cfg['mail']['default_groupname'];
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/*
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$inbox_host = $cfg['mail']['host'];
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$oms_reply_to = "Ryzom Ticketing Support <ticketing@".$inbox_host.">";
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global $MAIL_DIR;*/
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$oms_reply_to = "Ryzom Ticketing Support <ticketing@".$inbox_host.">";*/
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global $MAIL_DIR;
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// Deliver new mail
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@ -154,7 +153,7 @@ class Mail_Handler{
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if($tid) {
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//TODO: base file on Ticket + timestamp
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$file = fopen($MAIL_DIR."/mail/ticket".$tid.".".time(), 'w');
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fwrite($file, $entire_email);
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fwrite($file, imap_fetchheader($mbox, $i) . imap_body($mbox, $i));
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fclose($file);
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//mark message $i of $mbox for deletion!
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@ -255,7 +254,7 @@ class Mail_Handler{
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}
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}
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print("\n Email found that is a reply to a ticket!\n");
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print("\n Email found that is a reply to a ticket at:".$group->getGroupEmail());
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return $ticket_id;
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}else if($from != "FALSE"){
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@ -263,91 +262,21 @@ class Mail_Handler{
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//if ticket_id isn't found, create a new ticket!
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//if an existing email address mailed the ticket
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$newTicketId = Ticket::create_Ticket($subject, $txt,1, $from, $from);
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//if not default group, then forward it by giving the $group->getSGroupId's param
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$newTicketId = Ticket::create_Ticket($subject, $txt,1, $from, $from, $group->getSGroupId());
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//if not default group, then forward it!
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if($group->getSGroupId()){
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Ticket::forwardTicket(0, $newTicketId, $group->getSGroupId());
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}
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print("\n Email found that is a new ticket!\n");
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print("\n Email regarding new ticket found at:".$group->getGroupEmail());
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return $newTicketId;
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}else{
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//if it's a email that has nothing to do with ticketing, return 0;
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print("\n Email found that isn't a reply or new ticket!\n");
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print("\n Email found that isn't a reply or new ticket, at:".$group->getGroupEmail());
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return 0;
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}
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}
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/*function ams_create_email($from, $subject, $body, $html, $recipient = 0, $sender = NULL) {
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//TODO:
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if($recipient == 0 && !is_string($recipient)) {
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global $user;
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$recipient = $user->uid;
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}
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if($sender !== NULL && !is_numeric($sender)) $sender = self::get_id_from_username($sender);
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if(!is_numeric($recipient)) $recipient = self::get_id_from_username($recipient);
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$message = array(
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'creator' => $sender,
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'owner' => $recipient,
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'type' => 'email',
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'summary' => $subject,
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'data' => array (
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'subject' => $subject,
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'body' => $body,
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'html' => $html,
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'sender' => oms_get_username_from_id($sender),
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'from' => $from,
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'recipient' => oms_get_username_from_id($recipient),
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'time' => time(),
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),
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);
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//TO ASK:
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oms_task_create($message);
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oms_task_index($message, array('subject', 'body', 'sender', 'recipient'));
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//---------------------------
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return $message['id_task'];
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}*/
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/*function oms_get_email($id) {
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$message = oms_task_load($id);
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if($message) {
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oms_prepare_email($message);
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return $message;
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} else {
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return FALSE;
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}
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}*/
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/*function oms_prepare_email(&$message) {
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$data = $message['data'];
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$data['id_message'] = $message['id_task'];
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$data['read'] = ($message['status'] != 'NEW' && $message['status'] != 'UNREAD');
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$message = $data;
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}*/
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/*function oms_email_mark_read($mid) {
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db_exec("update task set status = 'READ' where id_task = ? and type = 'email' and module = 'email'", array($mid));
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}*/
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function decode_utf8($str) {
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@ -81,9 +81,9 @@ class Ticket{
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/*FUNCTION: create_Ticket()
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* creates a ticket + first initial reply and fills in the content of it!
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*
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* for_support_group defines to which support group the ticket has to be forwarded
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*/
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public static function create_Ticket( $title, $content, $category, $author, $real_author) {
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public static function create_Ticket( $title, $content, $category, $author, $real_author, $for_support_group = 0) {
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$ticket = new Ticket();
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$values = array("Title" => $title, "Status"=> 1, "Queue"=> 0, "Ticket_Category" => $category, "Author" => $author, "Priority" => 0);
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@ -96,8 +96,14 @@ class Ticket{
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}else{
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Ticket_Log::createLogEntry( $ticket_id, $real_author, 2, $author);
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}
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Ticket_Reply::createReply($content, $author, $ticket_id, 0, $author);
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Mail_Handler::send_ticketing_mail($ticket, $content, "NEW", $real_author);
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Ticket_Reply::createReply($content, $author, $ticket_id, 0, $author);
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//send email that new ticket has been created
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if($for_support_group){
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Ticket::forwardTicket(0, $ticket_id, $for_support_group);
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}
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Mail_Handler::send_ticketing_mail($ticket, $content, "NEW", $real_author, $ticket->getForwardedGroupId());
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return $ticket_id;
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}
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@ -160,7 +166,7 @@ class Ticket{
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//notify ticket author that a new reply is added!
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if($ticket->getAuthor() != $author){
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Mail_Handler::send_ticketing_mail($ticket, $content, "REPLY", $author);
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Mail_Handler::send_ticketing_mail($ticket, $content, "REPLY", $ticket->getForwardedGroupId());
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}
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@ -82,8 +82,6 @@ class WebUsers extends Users{
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$statement = $dbw->execute("SELECT * FROM ams_user WHERE Email=:email", array('email' => $email));
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$row = $statement->fetch();
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if(!empty($row)){
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print "shouldn't be here!" . $row . "seee";
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return $row['UId'];
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}else{
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return "FALSE";
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