Added another row of info to the show_ticket where the user to whom the ticket is assigned to and also cleaned up the right side, so user can also assign & unassign while browsing a ticket :)
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5ece94a577
commit
10cc131bad
4 changed files with 63 additions and 7 deletions
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@ -30,6 +30,7 @@ invalid_sgroup = "Invalid support group!"
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ticket_not_existing = "That's an invalid ticket"
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success_forwarded = "The ticket was forwarded successfully!"
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public_sgroup = "Public"
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not_assigned = "None"
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[show_user]
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@ -30,6 +30,7 @@ invalid_sgroup = "Invalide support group!"
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ticket_not_existing = "c'est un billet invalide"
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success_forwarded = "ce billet est renvoyee bien!"
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public_sgroup = "Publique"
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not_assigned = "Ne rien"
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[show_user]
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@ -4,6 +4,7 @@ function show_ticket(){
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//if logged in
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if(WebUsers::isLoggedIn() && isset($_GET['id'])){
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$result['user_id'] = $_SESSION['ticket_user']->getTUserId();
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$result['ticket_id'] = filter_var($_GET['id'], FILTER_SANITIZE_NUMBER_INT);
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$target_ticket = new Ticket();
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$target_ticket->load_With_TId($result['ticket_id']);
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@ -14,12 +15,20 @@ function show_ticket(){
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case "forward":
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$ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
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$group_id = filter_var($_POST['group'], FILTER_SANITIZE_NUMBER_INT);
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$result['ACTION_RESULT'] = Ticket::forwardTicket($_SESSION['ticket_user']->getTUserId(), $ticket_id, $group_id);
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$result['ACTION_RESULT'] = Ticket::forwardTicket($result['user_id'], $ticket_id, $group_id);
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break;
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case "assignTicket":
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$ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
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$result['ACTION_RESULT'] = Ticket::assignTicket($result['user_id'] , $ticket_id);
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break;
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case "unAssignTicket":
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$ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
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$result['ACTION_RESULT'] = Ticket::unAssignTicket($result['user_id'], $ticket_id);
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break;
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}
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}
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}
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}
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}
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}
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if(($target_ticket->getAuthor() == $_SESSION['ticket_user']->getTUserId()) || Ticket_User::isMod($_SESSION['ticket_user'] )){
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@ -41,6 +50,8 @@ function show_ticket(){
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$result['ticket_statustext'] = $entire_ticket['ticket_obj']->getStatusText();
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$result['ticket_lastupdate'] = Gui_Elements::time_elapsed_string(Ticket::getLatestReply($result['ticket_id'])->getTimestamp());
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$result['ticket_category'] = $entire_ticket['ticket_obj']->getCategoryName();
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$result['ticket_assignedToText'] = WebUsers::getUsername(Assigned::getUserAssignedToTicket($result['ticket_tId']));
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$result['ticket_assignedTo'] = Assigned::getUserAssignedToTicket($result['ticket_tId']);
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$result['ticket_replies'] = Gui_Elements::make_table($entire_ticket['reply_array'], Array("getTReplyId","getContent()->getContent","getTimestamp","getAuthor()->getExternId","getAuthor()->getPermission","getHidden"), Array("tReplyId","replyContent","timestamp","authorExtern","permission","hidden"));
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$i = 0;
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foreach( $result['ticket_replies'] as $reply){
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@ -33,6 +33,11 @@
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</span>
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</td>
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</tr>
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<tr>
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<td><strong>Assigned To: </strong>{if $ticket_assignedTo neq ""} <a href="index.php?page=show_user&id={$ticket_assignedTo}">{$ticket_assignedToText} {else}<i> {$not_assigned}</i> {/if}</td>
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<td></td>
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<td></td>
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</tr>
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</table>
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@ -139,8 +144,46 @@
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<div class="row-fluid">
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{if isset($isMod) and $isMod eq "TRUE"}
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<form id="forward" class="form-vertical" method="post" action="">
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<legend>Forward to Group</legend>
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<legend style="margin-bottom:9px;">Ticket Assigning</legend>
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{if $ticket_assignedTo eq 0}
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<form id="assign_ticket" class="form-vertical" method="post" action="" style="margin:0px 0px 0px;">
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<input type="hidden" name="ticket_id" value="{$ticket_tId}">
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<input type="hidden" name="action" value="assignTicket">
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<button type="submit" class="btn btn-primary" style="margin-bottom:9px;><i class="icon-flag icon-white"></i> Assign Ticket</button>
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</form>
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{else if $ticket_assignedTo eq $user_id}
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<form id="assign_ticket" class="form-vertical" method="post" action="" style="margin:0px 0px 0px;">
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<input type="hidden" name="ticket_id" value="{$ticket_tId}">
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<input type="hidden" name="action" value="unAssignTicket">
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<button type="submit" class="btn btn-warning" style="margin-bottom:9px;><i class="icon-remove icon-white"></i> Remove Assign</button>
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</form>
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{/if}
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{if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_ASSIGNED"}
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<div class="alert alert-success">
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{$success_assigned}
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</div>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_UNASSIGNED"}
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<div class="alert alert-success">
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{$success_unassigned}
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</div>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
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<div class="alert alert-error">
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{$ticket_not_existing}
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</div>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "ALREADY_ASSIGNED"}
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<div class="alert alert-error">
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{$ticket_already_assigned}
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</div>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "NOT_ASSIGNED"}
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<div class="alert alert-error">
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{$ticket_not_assigned}
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</div>
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{/if}
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<legend style="margin-bottom:9px;">Forward to Group</legend>
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<form id="forward" class="form-vertical" method="post" action="" style="margin-bottom:9px;" >
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<div class="control-group">
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<div class="controls" >
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@ -174,7 +217,7 @@
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</div>
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{/if}
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{/if}
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<legend>Actions</legend>
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<legend style="margin-bottom:9px;">Other actions</legend>
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<div class="btn-group">
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<button class="btn btn-primary btn-large dropdown-toggle" data-toggle="dropdown">Actions<span class="caret"></span></button>
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<ul class="dropdown-menu">
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