Fix #188
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a5f5c0ce37
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7 changed files with 78 additions and 9 deletions
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@ -203,7 +203,24 @@ class Ticket{
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return $reply;
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return $reply;
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}
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}
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/**
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* return the attachments list
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* @param $ticket_id the id of the ticket.
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* @return a ticket_reply object.
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*/
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public static function getAttachments( $ticket_id) {
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$dbl = new DBLayer("lib");
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$statement = $dbl->select("`ticket_attachments`",array('ticket_TId' => $ticket_id), "`ticket_TId` =:ticket_TId ORDER BY Timestamp DESC");
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$fetchall = $statement->fetchall();
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$base = 0;
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foreach ($fetchall as &$value) {
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$webUser = new WebUsers($value['Uploader']);
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$fetchall[$base]['Username'] = $webUser->getUsername();
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$base++;
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}
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return $fetchall;
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}
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/**
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/**
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* create a new reply for a ticket.
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* create a new reply for a ticket.
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* A reply will only be added if the content isn't empty and if the ticket isn't closed.
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* A reply will only be added if the content isn't empty and if the ticket isn't closed.
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@ -571,4 +588,33 @@ class Ticket{
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$this->priority = $p;
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$this->priority = $p;
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}
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}
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/**
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* function that creates a ticket Attachment.
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*/
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public static function add_Attachment($TId,$filename,$author,$tempFile){
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global $FILE_STORAGE_PATH;
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$length = 20;
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$characters = '0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ-_';
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$randomString = '';
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for ($i = 0; $i < $length; $i++) {
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$randomString .= $characters[rand(0, strlen($characters) - 1)];
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}
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$targetFile = $FILE_STORAGE_PATH . $randomString . "/" . $filename;
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$ticket = new Ticket();
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$ticket->load_With_TId($TId);
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//create the attachment!
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$dbl = new DBLayer("lib");
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$dbl->insert("`ticket_attachments`", Array('ticket_TId' => $TId, 'Filename' => $filename, 'Filesize' => filesize($tempFile), 'Uploader' => $author, 'Path' => $randomString . "/" . $filename));
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mkdir($FILE_STORAGE_PATH . $randomString);
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move_uploaded_file($tempFile,$targetFile);
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//write a log entry
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Ticket_Log::createLogEntry( $TId, $author, 10);
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return true;
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}
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}
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}
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@ -13,6 +13,7 @@
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* -# assigned to the ticket
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* -# assigned to the ticket
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* -# forwarded ticket to support group arg
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* -# forwarded ticket to support group arg
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* -# unassigned to the ticket
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* -# unassigned to the ticket
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* -# added attachment to the ticket
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*
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*
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* @author Daan Janssens, mentored by Matthew Lagoe
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* @author Daan Janssens, mentored by Matthew Lagoe
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*/
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*/
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@ -36,6 +37,7 @@ class Ticket_Log{
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* 7: assigned to the ticket
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* 7: assigned to the ticket
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* 8: Forwarded ticket to support group arg
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* 8: Forwarded ticket to support group arg
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* 9: unassigned to the ticket
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* 9: unassigned to the ticket
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*10: added attachment to the ticket
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*
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*
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****************************************/
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****************************************/
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@ -154,6 +154,7 @@ group_size_error = "The name has to be between 4-20 chars and the tag between 2-
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7 = "assigned to the ticket"
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7 = "assigned to the ticket"
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8 = "forwarded the ticket to the support group: "
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8 = "forwarded the ticket to the support group: "
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9 = "unassigned from the ticket"
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9 = "unassigned from the ticket"
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10= "added attachment"
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[error]
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[error]
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title404 = "Not<br/>Found!"
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title404 = "Not<br/>Found!"
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@ -32,7 +32,8 @@ CREATE TABLE IF NOT EXISTS `ticket_attachments` (
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`Filename` varchar(45) COLLATE utf8_unicode_ci NOT NULL,
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`Filename` varchar(45) COLLATE utf8_unicode_ci NOT NULL,
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`Timestamp` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
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`Timestamp` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
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`Filesize` int(10) NOT NULL,
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`Filesize` int(10) NOT NULL,
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`Uploader` int(10) unsigned NOT NULL
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`Uploader` int(10) unsigned NOT NULL,
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`Path` VARCHAR(128) NOT NULL
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) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
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) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
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--
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--
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@ -6,8 +6,6 @@ $id = $_POST['PHPSESSID'];
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session_id($id);
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session_id($id);
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session_start();
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session_start();
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global $FILE_STORAGE_PATH;
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// Set permission
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// Set permission
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if ( isset( $_SESSION['ticket_user'] ) ) {
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if ( isset( $_SESSION['ticket_user'] ) ) {
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$return['permission'] = unserialize( $_SESSION['ticket_user'] ) -> getPermission();
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$return['permission'] = unserialize( $_SESSION['ticket_user'] ) -> getPermission();
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@ -27,10 +25,9 @@ global $FILE_STORAGE_PATH;
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if (!empty($_FILES)) {
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if (!empty($_FILES)) {
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$tempFile = $_FILES['Filedata']['tmp_name'];
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$tempFile = $_FILES['Filedata']['tmp_name'];
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$targetFile = $FILE_STORAGE_PATH . $_FILES['Filedata']['name'];
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$fileParts = pathinfo($_FILES['Filedata']['name']);
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$fileParts = pathinfo($_FILES['Filedata']['name']);
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move_uploaded_file($tempFile,$targetFile);
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Ticket::add_Attachment($_GET['id'],$_FILES['Filedata']['name'],$_SESSION['id'],$tempFile);
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}
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}
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}
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}
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}
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}
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@ -64,6 +64,10 @@ function show_ticket(){
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$result['ticket_assignedTo'] = Assigned::getUserAssignedToTicket($result['ticket_tId']);
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$result['ticket_assignedTo'] = Assigned::getUserAssignedToTicket($result['ticket_tId']);
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$result['ticket_replies'] = Gui_Elements::make_table($entire_ticket['reply_array'], Array("getTReplyId","getContent()->getContent","getTimestamp","getAuthor()->getExternId","getAuthor()->getPermission","getHidden"), Array("tReplyId","replyContent","timestamp","authorExtern","permission","hidden"));
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$result['ticket_replies'] = Gui_Elements::make_table($entire_ticket['reply_array'], Array("getTReplyId","getContent()->getContent","getTimestamp","getAuthor()->getExternId","getAuthor()->getPermission","getHidden"), Array("tReplyId","replyContent","timestamp","authorExtern","permission","hidden"));
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$i = 0;
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$i = 0;
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global $FILE_WEB_PATH;
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$result['FILE_WEB_PATH'] = $FILE_WEB_PATH;
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global $BASE_WEBPATH;
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$result['BASE_WEBPATH'] = $BASE_WEBPATH;
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foreach( $result['ticket_replies'] as $reply){
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foreach( $result['ticket_replies'] as $reply){
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$webReplyUser = new WebUsers($reply['authorExtern']);
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$webReplyUser = new WebUsers($reply['authorExtern']);
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$result['ticket_replies'][$i]['author'] = $webReplyUser->getUsername();
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$result['ticket_replies'][$i]['author'] = $webReplyUser->getUsername();
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@ -77,6 +81,8 @@ function show_ticket(){
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$result['hasInfo'] = $target_ticket->hasInfo();
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$result['hasInfo'] = $target_ticket->hasInfo();
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global $INGAME_WEBPATH;
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global $INGAME_WEBPATH;
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$result['ingame_webpath'] = $INGAME_WEBPATH;
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$result['ingame_webpath'] = $INGAME_WEBPATH;
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//get attachments
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$result['ticket_attachments'] = Ticket::getAttachments($result['ticket_id']);
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return $result;
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return $result;
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}else{
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}else{
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@ -30,11 +30,27 @@
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</span>
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</span>
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</td>
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</td>
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</tr>
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</tr>
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</table>
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<table class="table table-bordered table-condensed ">
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<tr>
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<tr>
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<td><strong>Assigned To: </strong>{if $ticket_assignedTo neq ""} <a href="index.php?page=show_user&id={$ticket_assignedTo}">{$ticket_assignedToText}</a> {else}<i> {$not_assigned}</i> {/if}</td>
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<td><strong>Filename: </strong></td>
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<td></td>
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<td><strong>Uploaded: </strong></td>
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<td></td>
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<td><strong>Filesize: </strong></td>
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<td><strong>Uploaded by: </strong></td>
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</tr>
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</tr>
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{foreach from=$ticket_attachments item=array}
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<tr>
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<td><a href="{$FILE_WEB_PATH}{$array['Path']}">{$array['Filename']}</a></td>
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<td>{$array['Timestamp']}</td>
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<td>{$array['Filesize']} Bytes</td>
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<td>{if $permission > 1}
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<a href="{$BASE_WEBPATH}index.php?page=show_user&id={$array['Uploader']}">{$array['Username']}</a>
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{else}
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{$array['Username']}
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{/if}
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</td>
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</tr>
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{/foreach}
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</table>
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</table>
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