Khaganat-NeL/khanat-opennel-code
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khanat-opennel-code/code/ryzom/tools/server/admin/docs/shard_restart/Hd36.xml

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SSE2: Create branch
2014-06-12 17:27:09 +00:00
<VisioDocument xmlns="urn:schemas-microsoft-com:office:visio">
<DocumentProperties>
<Title>Drawing1</Title>
<HyperlinkBase href=""></HyperlinkBase>
</DocumentProperties>
<Pages>
<Page ID="0" Name="Login" NameU="Login">
<Shapes>
<Shape ID="1" UniqueID="{91046659-FA77-48AA-838A-13606C3334E1}" Name="Sheet.1" NameU="Sheet.1">
<Text>1. Login to the Ryzom Admin tool.</Text>
<XForm>
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<PinY Unit="MM">11.318897637795276</PinY>
</XForm>
</Shape>
<Shape ID="5" UniqueID="{9694EB16-4F3E-45C6-AC40-A3F7C0563AD0}" Name="Sheet.5" NameU="Sheet.5">
<Text>Click the 'Main' button at the top right of the screen to get a view something like this:</Text>
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<XForm>
<PinX Unit="MM">3.444881889763779</PinX>
<PinY Unit="MM">8.471653543307085</PinY>
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</Shape>
</Shapes>
</Page>
<Page ID="4" Name="Select Shard" NameU="Select Shard">
<Shapes>
<Shape ID="1" UniqueID="{53468736-A9AF-404C-B1A9-A223BFC10EAC}" Name="Sheet.1" NameU="Sheet.1">
<Text>2. Select the shard that you want to restart</Text>
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<PinY Unit="MM">11.318897637795274</PinY>
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<PinY Unit="MM">8.865354330708659</PinY>
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<PinX Unit="MM">0.590551181102362</PinX>
<PinY Unit="MM">9.566929133858269</PinY>
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<Shape ID="4" UniqueID="{5F962DD6-F08A-4685-A6CE-A59A6BA485CB}" Name="Sheet.4" NameU="Sheet.4">
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<PinX Unit="MM">3.809004357293814</PinX>
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</Page>
<Page ID="5" Name="Lock The Shard" NameU="Open Restart Interface">
<Shapes>
<Shape ID="1" UniqueID="{56F4C05F-E3AD-4A95-8828-B2469697E908}" Name="Sheet.1" NameU="Sheet.1">
<Text>3. Click the 'lock shard' button to take control of the shard that you've selected
</Text>
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<PinY Unit="MM">11.111767279090113</PinY>
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</Shape>
<Shape ID="3" UniqueID="{FEFABA33-0ACE-46A3-BD3A-53ECF294A55F}" Name="Sheet.3" NameU="Sheet.3">
<Text>The pink 'restart sequence' button will appear</Text>
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<PinY Unit="MM">9.999999999999998</PinY>
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<PinY Unit="MM">10.004469257964431</PinY>
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<XForm>
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<PinY Unit="MM">4.881889763779529</PinY>
</XForm>
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<PinX Unit="MM">4.645618530522161</PinX>
<PinY Unit="MM">4.886359021743961</PinY>
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<Page ID="6" Name="Open Restart Interface" NameU="Page-5">
<Shapes>
<Shape ID="1" UniqueID="{BDE767EC-13C0-4B5B-8C25-BFE8C758C9E0}" Name="Sheet.1" NameU="Sheet.1">
<Text>4. Click on the 'restart sequence' button</Text>
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<PinY Unit="MM">9.055118110236219</PinY>
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<Shape ID="3" UniqueID="{44C39972-0D7F-49E8-BD60-D350E169D9A1}" Name="Sheet.3" NameU="Sheet.3">
<Text>You will be prompted to continue:</Text>
<XForm>
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<PinY Unit="MM">6.387357830271215</PinY>
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<XForm>
<PinX Unit="MM">2.449803149606299</PinX>
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</Shape>
<Shape ID="5" UniqueID="{3FF55A02-8ABE-444F-8A0B-FBBA7BBB7DEC}" Name="Sheet.5" NameU="Sheet.5">
<Text>The restart sequence interface will appear below the shard services. It should have the following appearance:</Text>
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<PinY Unit="MM">4.429133858267717</PinY>
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<XForm>
<PinX Unit="MM">3.349803149606297</PinX>
<PinY Unit="MM">1.961417322834646</PinY>
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<PinY Unit="MM">10.196850393700787</PinY>
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<Shape ID="8" UniqueID="{67BF0A86-B828-477F-B836-334E7513C9F9}" Name="Sheet.8" NameU="Sheet.8">
<XForm>
<PinX Unit="MM">4.645618530522159</PinX>
<PinY Unit="MM">10.201319651665219</PinY>
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</Shape>
<Shape ID="9" UniqueID="{1F3DAC6E-25BA-4538-9976-2ACCADA7AE0D}" Name="Sheet.9" NameU="Sheet.9">
<XForm>
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<PinY Unit="MM">0.866141732283465</PinY>
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<Shape ID="10" UniqueID="{74395526-F3F7-4925-811A-D7D049F7DF35}" Name="Sheet.10" NameU="Sheet.10">
<XForm>
<PinX Unit="MM">6.545224829734759</PinX>
<PinY Unit="MM">0.791870832767583</PinY>
</XForm>
</Shape>
</Shapes>
</Page>
<Page ID="7" Name="Stop The Shard" NameU="Stop The Shard">
<Shapes>
<Shape ID="1" UniqueID="{31E77A8F-693D-4B1F-BE50-117E8FE519D8}" Name="Sheet.1" NameU="Sheet.1">
<Text>5. Click on the 'Stop the Shard' button
</Text>
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<PinY Unit="MM">11.391951006124234</PinY>
</XForm>
</Shape>
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<XForm>
<PinX Unit="MM">3.343110236220473</PinX>
<PinY Unit="MM">9.055118110236219</PinY>
</XForm>
</Shape>
<Shape ID="3" UniqueID="{E7E9498A-7BC7-4857-8981-722B704A3B55}" Name="Sheet.3" NameU="Sheet.3">
<Text>You will be prompted to continue</Text>
<XForm>
<PinX Unit="MM">3.344887613645888</PinX>
<PinY Unit="MM">6.397637795275591</PinY>
</XForm>
</Shape>
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<XForm>
<PinX Unit="MM">1.950590551181103</PinX>
<PinY Unit="MM">5.487795275590552</PinY>
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</Shape>
<Shape ID="5" UniqueID="{CB7D0DE0-1727-4ECF-8117-0F65CAAF1623}" Name="Sheet.5" NameU="Sheet.5">
<Text>WARNING: Pressing this button has a direct effect on the game. Don't press this button unless you are sure of what you're doing.</Text>
<XForm>
<PinX Unit="MM">3.346456692913385</PinX>
<PinY Unit="MM">4.330708661417323</PinY>
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<XForm>
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<XForm>
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<PinY Unit="MM">8.764311777649471</PinY>
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<Text>Pressing OK here will broadcast a message to all players who are logged in telling them that shard will be shut down and will prevent new players from logging in.</Text>
<XForm>
<PinX Unit="MM">3.838582677165354</PinX>
<PinY Unit="MM">3.740157480314961</PinY>
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<XForm>
<PinX Unit="MM">6.215551181102361</PinX>
<PinY Unit="MM">8.671259842519685</PinY>
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<XForm>
<PinX Unit="MM">6.539640283161631</PinX>
<PinY Unit="MM">8.517154135620743</PinY>
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</Shape>
<Shape ID="14" UniqueID="{E4E0E8D6-0149-494F-9AD4-9D0A60B32CDD}" Name="Sheet.14" NameU="Sheet.14">
<Text>Clicking the ‘Cancel’ Button will close the ‘Restart Interface’ without any effect on the shard</Text>
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<PinY Unit="MM">8.169291338582676</PinY>
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</Page>
<Page ID="8" Name="Wait For Shard To Stop" NameU="Wait While Shard Stops">
<Shapes>
<Shape ID="1" UniqueID="{C7B5CE63-9315-41B7-93F9-29F1E51232D2}" Name="Sheet.1" NameU="Sheet.1">
<Text>During this time messages are broadcast to the players warning them that the game shard is going to be stopped and that they should log out</Text>
<XForm>
<PinX Unit="MM">6.200787401574803</PinX>
<PinY Unit="MM">11.122047244094491</PinY>
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</Shape>
<Shape ID="3" UniqueID="{B3693731-3147-4AFE-AE09-462FF2A7E4E3}" Name="Sheet.3" NameU="Sheet.3">
<Text>This sequence starts automatically when the 'Step 1' timer reaches zero.
During this time persistent data is saved and the game services shut down cleanly</Text>
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<PinX Unit="MM">5.413385826771653</PinX>
<PinY Unit="MM">7.677165354330715</PinY>
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<Shape ID="5" UniqueID="{F7564B18-B62A-4608-B3EF-39F0A0701BF6}" Name="Sheet.5" NameU="Sheet.5">
<Text>When the 'Step 2' timer reaches zero, the 'Running State' column should read 'stopped' for all services.</Text>
<XForm>
<PinX Unit="MM">4.291338582677165</PinX>
<PinY Unit="MM">4.232283464566931</PinY>
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<PinY Unit="MM">8.654330708661423</PinY>
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<PinY Unit="MM">5.121456692913391</PinY>
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<PinY Unit="MM">1.835236220472441</PinY>
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<Shape ID="16" UniqueID="{3C313C95-E3AD-4898-9C7B-074F25E9ADA4}" Name="Sheet.16" NameU="Sheet.16">
<Text>6. Wait for the shutdown sequence to begin</Text>
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<Text>7. Wait for the shutdown sequence to go through.</Text>
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<Shape ID="22" UniqueID="{F79C068C-AE31-4E35-9A2B-70A1FB8D03CE}" Name="Sheet.22" NameU="Sheet.22">
<Text>If this is not the case then the developers should be contacted and you should click the ‘Give Up, Shard cannot be started’ button.</Text>
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<Text>Clicking the ‘Cancel’ Button will abort the shutdown sequence and allow players to login to the shard</Text>
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<Page ID="9" Name="Restart 1/4" NameU="Restart 1/4">
<Shapes>
<Shape ID="1" UniqueID="{257D7146-9FCF-4EFB-8425-900F469A375A}" Name="Sheet.1" NameU="Sheet.1">
<Text>8. Start the start sequence by pressing the '1/4 - Start Low Level' button.</Text>
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<Text>The services will start launching</Text>
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<Text>9. Click on the shard name every few seconds or so to update the view until the 'ts', 'ms' and 'rns' services are all running.</Text>
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</XForm>
</Shape>
<Shape ID="13" UniqueID="{E4DFF36B-07DB-4355-B9EA-CF012A76D02B}" Name="Sheet.13" NameU="Sheet.13">
<XForm>
<PinX Unit="MM">4.104279947844995</PinX>
<PinY Unit="MM">4.335177919381754</PinY>
</XForm>
</Shape>
<Shape ID="14" UniqueID="{D55F9F74-DEB2-492D-AD85-648575ED5702}" Name="Sheet.14" NameU="Sheet.14">
<Text>The 'running state' and 'state' columns for these services should both read 'online' and the 'Report' column should read '01s'
This step should only take a few seconds</Text>
<XForm>
<PinX Unit="MM">6.240157480314960</PinX>
<PinY Unit="MM">2.362204724409448</PinY>
</XForm>
</Shape>
<Shape ID="15" UniqueID="{51711FC0-116D-4ACF-8A4A-84FBCCBAD2D1}" Name="Sheet.15" NameU="Sheet.15">
<Text>If the states don't update correctly then the developers should be contacted and you should click the ‘Give Up, Shard cannot be started’ button.</Text>
<XForm>
<PinX Unit="MM">6.240157480314960</PinX>
<PinY Unit="MM">1.870078740157480</PinY>
</XForm>
</Shape>
<Shape ID="17" UniqueID="{3EF00317-FD9D-44CE-BC58-6DFB7C441A46}" Name="Sheet.17" NameU="Sheet.17">
<XForm>
<PinX Unit="MM">3.349803149606299</PinX>
<PinY Unit="MM">0.239763779527558</PinY>
</XForm>
</Shape>
<Shape ID="18" UniqueID="{FFD0135C-E7F2-40DA-92E6-3CA4ABADA802}" Name="Sheet.18" NameU="Sheet.18">
<XForm>
<PinX Unit="MM">5.841535433070867</PinX>
<PinY Unit="MM">-0.275590551181102</PinY>
</XForm>
</Shape>
<Shape ID="19" UniqueID="{8C263C36-B033-4921-BB78-247E64CFFF31}" Name="Sheet.19" NameU="Sheet.19">
<XForm>
<PinX Unit="MM">6.559988609262317</PinX>
<PinY Unit="MM">-0.271121293216669</PinY>
</XForm>
</Shape>
</Shapes>
</Page>
<Page ID="10" Name="Restart 2/4" NameU="Restart 2/4">
<Shapes>
<Shape ID="1" UniqueID="{85ED2C5D-1C7F-46F5-870D-F2D3DDF0AB21}" Name="Sheet.1" NameU="Sheet.1">
<Text>10. Click on the '2/4 - Start Mid Level' button to continue the start sequence</Text>
<XForm>
<PinX Unit="MM">4.133858267716535</PinX>
<PinY Unit="MM">11.278433945756781</PinY>
</XForm>
</Shape>
<Shape ID="2" UniqueID="{0218F1DB-9A95-4880-A45F-18B28D0A2D9B}" Name="Sheet.2" NameU="Sheet.2">
<XForm>
<PinX Unit="MM">3.349803149606299</PinX>
<PinY Unit="MM">9.688582677165353</PinY>
</XForm>
</Shape>
<Shape ID="3" UniqueID="{1A376A9E-242A-4750-BE5B-F7B3487D433D}" Name="Sheet.3" NameU="Sheet.3">
<Text>The main game services will be started... they will take a minute or two to initialise so patience is required.</Text>
<XForm>
<PinX Unit="MM">5.708661417322834</PinX>
<PinY Unit="MM">8.169291338582678</PinY>
</XForm>
</Shape>
<Shape ID="5" UniqueID="{C9D5EFB4-71DB-4694-BA18-E7F7246C8B11}" Name="Sheet.5" NameU="Sheet.5">
<Text>11. Click on the shard name every few seconds or so to update the view until the 'egs', 'ios' and 'gpms' services are all running.</Text>
<XForm>
<PinX Unit="MM">7.677165354330708</PinX>
<PinY Unit="MM">7.578740157480314</PinY>
</XForm>
</Shape>
<Shape ID="6" UniqueID="{11E32F08-8437-419C-B657-A83A6394B6C5}" Name="Sheet.6" NameU="Sheet.6">
<XForm>
<PinX Unit="MM">2.155511811023622</PinX>
<PinY Unit="MM">9.251968503937007</PinY>
</XForm>
</Shape>
<Shape ID="7" UniqueID="{6FE2B0F7-62D3-4139-AF16-008A3F59B8E8}" Name="Sheet.7" NameU="Sheet.7">
<XForm>
<PinX Unit="MM">4.675146089577279</PinX>
<PinY Unit="MM">9.256437761901440</PinY>
</XForm>
</Shape>
<Shape ID="28" UniqueID="{ABB078BF-224D-4767-9A45-B0A5D67126A3}" Name="Sheet.28" NameU="Sheet.28">
<Text>The 'running state' and 'state' columns for these services should both read 'online' and the 'Report' column should read '01s'
This step will generally take one or two minutes but may be a little longer. It should not exceed 5 minutes.</Text>
<XForm>
<PinX Unit="MM">7.775590551181102</PinX>
<PinY Unit="MM">7.086614173228346</PinY>
</XForm>
</Shape>
<Shape ID="29" UniqueID="{4C8CAEF9-005B-4F3A-AC9F-D9C10B86A720}" Name="Sheet.29" NameU="Sheet.29">
<XForm>
<PinX Unit="MM">3.444881889763779</PinX>
<PinY Unit="MM">4.520472440944881</PinY>
</XForm>
</Shape>
<Shape ID="30" UniqueID="{F712D519-205B-44B5-BE5C-A4F468E04235}" Name="Sheet.30" NameU="Sheet.30">
<Text>If the states don't update correctly then the developers should be contacted and you should click the ‘Give Up, Shard cannot be started’ button.</Text>
<XForm>
<PinX Unit="MM">6.240157480314961</PinX>
<PinY Unit="MM">2.066929133858268</PinY>
</XForm>
</Shape>
<Shape ID="34" UniqueID="{15580980-71BB-471E-B8BD-9464640A6CE6}" Name="Sheet.34" NameU="Sheet.34">
<XForm>
<PinX Unit="MM">3.448228346456693</PinX>
<PinY Unit="MM">0.436614173228346</PinY>
</XForm>
</Shape>
</Shapes>
</Page>
<Page ID="11" Name="Restart 3/4" NameU="Restart 3/4">
<Shapes>
<Shape ID="1" UniqueID="{C0392C49-02D5-484D-976B-0CD87E1C4D89}" Name="Sheet.1" NameU="Sheet.1">
<Text>12. Click on the '3/4 - Start High Level' button to continue the start sequence</Text>
<XForm>
<PinX Unit="MM">4.822834645669291</PinX>
<PinY Unit="MM">11.318897637795274</PinY>
</XForm>
</Shape>
<Shape ID="2" UniqueID="{E5B99E4F-FC7E-4CD9-8EDF-CFE91F4B0F2A}" Name="Sheet.2" NameU="Sheet.2">
<XForm>
<PinX Unit="MM">3.343110236220473</PinX>
<PinY Unit="MM">9.688582677165353</PinY>
</XForm>
</Shape>
<Shape ID="3" UniqueID="{90403A77-D05E-4759-B78C-70B23EB378FD}" Name="Sheet.3" NameU="Sheet.3">
<Text>The AI services will be started... they will take a minute or so to initialise</Text>
<XForm>
<PinX Unit="MM">4.960629921259843</PinX>
<PinY Unit="MM">7.972440944881889</PinY>
</XForm>
</Shape>
<Shape ID="4" UniqueID="{0F371B65-D209-4F1A-BD97-91D1F0C7484B}" Name="Sheet.4" NameU="Sheet.4">
<Text>13. Click on the shard name every few seconds or so to update the view until the 'ais' services are all running.</Text>
<XForm>
<PinX Unit="MM">6.062992125984252</PinX>
<PinY Unit="MM">2.854330708661417</PinY>
</XForm>
</Shape>
<Shape ID="5" UniqueID="{775ACF8D-1674-453D-A9E6-19B3BC449543}" Name="Sheet.5" NameU="Sheet.5">
<XForm>
<PinX Unit="MM">3.343110236220472</PinX>
<PinY Unit="MM">5.518897637795275</PinY>
</XForm>
</Shape>
<Shape ID="6" UniqueID="{F44A8A30-F5AF-49DB-B507-6FDCD226FD77}" Name="Sheet.6" NameU="Sheet.6">
<XForm>
<PinX Unit="MM">2.155511811023622</PinX>
<PinY Unit="MM">9.114173228346456</PinY>
</XForm>
</Shape>
<Shape ID="7" UniqueID="{49352680-CBFA-40FD-9FB3-143D20AC1838}" Name="Sheet.7" NameU="Sheet.7">
<XForm>
<PinX Unit="MM">4.675146089577279</PinX>
<PinY Unit="MM">9.118642486310888</PinY>
</XForm>
</Shape>
<Shape ID="8" UniqueID="{C944A512-488B-4C7A-A015-7833E2D1775A}" Name="Sheet.8" NameU="Sheet.8">
<XForm>
<PinX Unit="MM">1.427165354330709</PinX>
<PinY Unit="MM">6.131889763779526</PinY>
</XForm>
</Shape>
<Shape ID="9" UniqueID="{5517BBA3-2F01-4061-BD00-18C0A1015DA7}" Name="Sheet.9" NameU="Sheet.9">
<XForm>
<PinX Unit="MM">4.281158906272716</PinX>
<PinY Unit="MM">6.110971265772092</PinY>
</XForm>
</Shape>
<Shape ID="10" UniqueID="{A3A03F60-E8E8-47EB-9678-42AD7434467C}" Name="Sheet.10" NameU="Sheet.10">
<Text>The 'running state' and 'state' columns for these services should both read 'online' and the 'Report' column should read '01s'
This step should take roughly one minute.</Text>
<XForm>
<PinX Unit="MM">6.496062992125983</PinX>
<PinY Unit="MM">2.362204724409448</PinY>
</XForm>
</Shape>
<Shape ID="11" UniqueID="{7D7ECFF5-FB60-4F47-B80E-86B59E004422}" Name="Sheet.11" NameU="Sheet.11">
<Text>If the states don't update correctly then the developers should be contacted and you should click the ‘Give Up, Shard cannot be started’ button.</Text>
<XForm>
<PinX Unit="MM">6.240157480314960</PinX>
<PinY Unit="MM">1.870078740157481</PinY>
</XForm>
</Shape>
<Shape ID="12" UniqueID="{DDCEC7BB-40E9-487F-A556-5E8AFA3378B7}" Name="Sheet.12" NameU="Sheet.12">
<XForm>
<PinX Unit="MM">3.448228346456692</PinX>
<PinY Unit="MM">0.239763779527558</PinY>
</XForm>
</Shape>
</Shapes>
</Page>
<Page ID="12" Name="Restart 4/4" NameU="Restart 4/4">
<Shapes>
<Shape ID="1" UniqueID="{E9E9F9AE-15E5-4D41-A9D4-0ACC4A949AF0}" Name="Sheet.1" NameU="Sheet.1">
<Text>14. Click on the '4/4 - Start Top Level' button to continue the start sequence</Text>
<XForm>
<PinX Unit="MM">5.669291338582677</PinX>
<PinY Unit="MM">11.318897637795276</PinY>
</XForm>
</Shape>
<Shape ID="2" UniqueID="{6396E82F-CC31-469C-9B8A-DE0F6276536F}" Name="Sheet.2" NameU="Sheet.2">
<XForm>
<PinX Unit="MM">3.343110236220473</PinX>
<PinY Unit="MM">9.688582677165353</PinY>
</XForm>
</Shape>
<Shape ID="3" UniqueID="{65C4EB35-7385-4CBC-B0A6-EE84B1E08F15}" Name="Sheet.3" NameU="Sheet.3">
<Text>The Front end communication services will be started</Text>
<XForm>
<PinX Unit="MM">4.232283464566929</PinX>
<PinY Unit="MM">7.972440944881889</PinY>
</XForm>
</Shape>
<Shape ID="4" UniqueID="{0D7D1297-D358-4699-84DA-FB7D80FD1F7B}" Name="Sheet.4" NameU="Sheet.4">
<Text>15. Click on the shard name every few seconds or so to update the view until ALL services are running.</Text>
<XForm>
<PinX Unit="MM">6.099628492123085</PinX>
<PinY Unit="MM">7.381889763779527</PinY>
</XForm>
</Shape>
<Shape ID="6" UniqueID="{264B34C5-2D81-40FD-94FB-BCBF210D60B7}" Name="Sheet.6" NameU="Sheet.6">
<XForm>
<PinX Unit="MM">2.145669291338582</PinX>
<PinY Unit="MM">8.956692913385828</PinY>
</XForm>
</Shape>
<Shape ID="7" UniqueID="{1A698E0F-72A8-4E80-9357-6F9F94447243}" Name="Sheet.7" NameU="Sheet.7">
<XForm>
<PinX Unit="MM">4.675146089577279</PinX>
<PinY Unit="MM">8.961162171350260</PinY>
</XForm>
</Shape>
<Shape ID="12" UniqueID="{B8D5671C-1E1F-4932-8E95-8500346C233D}" Name="Sheet.12" NameU="Sheet.12">
<Text>The 'running state' and 'state' columns for ALL services should both read 'online' and the 'Report' column should read '01s'
NOTE: The RWS service state will read ‘open’ when the other services read ‘online’.
This step should only take a few seconds.</Text>
<XForm>
<PinX Unit="MM">5.416119539372975</PinX>
<PinY Unit="MM">6.786526684164478</PinY>
</XForm>
</Shape>
<Shape ID="14" UniqueID="{FB1DF6B6-0C39-4D54-9B49-415935ABA98C}" Name="Sheet.14" NameU="Sheet.14">
<Text>If the states don't update correctly then the developers should be contacted and you should click the ‘Give Up, Shard cannot be started’ button.</Text>
<XForm>
<PinX Unit="MM">6.240157480314961</PinX>
<PinY Unit="MM">1.476377952755906</PinY>
</XForm>
</Shape>
<Shape ID="15" UniqueID="{93CDC813-41D3-4D73-B2FB-DA534449AE2B}" Name="Sheet.15" NameU="Sheet.15">
<XForm>
<PinX Unit="MM">3.448228346456693</PinX>
<PinY Unit="MM">-0.153937007874017</PinY>
</XForm>
</Shape>
<Shape ID="21" UniqueID="{2BAFD75E-F18C-4298-9D8D-1DD5BCBE7E90}" Name="Sheet.21" NameU="Sheet.21">
<XForm>
<PinX Unit="MM">3.444881889763779</PinX>
<PinY Unit="MM">4.047047244094488</PinY>
</XForm>
</Shape>
</Shapes>
</Page>
<Page ID="13" Name="Hand Over To Customer Support" NameU="Hand Over To Customer Support">
<Shapes>
<Shape ID="1" UniqueID="{42C447C9-9AD0-4C18-AD6D-A29B7C10556F}" Name="Sheet.1" NameU="Sheet.1">
<Text>16. Click on the 'Hand Over to Customer Support' button to finish the start sequence</Text>
<XForm>
<PinX Unit="MM">4.566929133858268</PinX>
<PinY Unit="MM">11.318897637795276</PinY>
</XForm>
</Shape>
<Shape ID="2" UniqueID="{D5C588D5-6461-461E-8A83-5E2E5449DAB6}" Name="Sheet.2" NameU="Sheet.2">
<XForm>
<PinX Unit="MM">3.343110236220473</PinX>
<PinY Unit="MM">9.688582677165353</PinY>
</XForm>
</Shape>
<Shape ID="3" UniqueID="{3B45D0ED-78FF-4450-BB23-788CBEDDF4CC}" Name="Sheet.3" NameU="Sheet.3">
<Text>The shard is now open in restricted mode - the customer support team can log in and check that everything is ok before the shard opens
The customer support volunteers can now open the shard to the players when they are ready</Text>
<XForm>
<PinX Unit="MM">4.035433070866141</PinX>
<PinY Unit="MM">7.785870516185478</PinY>
</XForm>
</Shape>
<Shape ID="4" UniqueID="{EA816466-9F16-48B6-9775-FAE624D2205C}" Name="Sheet.4" NameU="Sheet.4">
<Text>17. Click on the 'Done' button to exit the 'restart sequence' interface</Text>
<XForm>
<PinX Unit="MM">4.232283464566930</PinX>
<PinY Unit="MM">6.988188976377953</PinY>
</XForm>
</Shape>
<Shape ID="5" UniqueID="{F14AE284-B99B-4797-A050-EEEDFE9D8190}" Name="Sheet.5" NameU="Sheet.5">
<XForm>
<PinX Unit="MM">3.349803149606299</PinX>
<PinY Unit="MM">4.591141732283464</PinY>
</XForm>
</Shape>
<Shape ID="6" UniqueID="{CB130AE9-8699-4502-A3F4-8ACC6A2B0FB0}" Name="Sheet.6" NameU="Sheet.6">
<XForm>
<PinX Unit="MM">2.942913385826772</PinX>
<PinY Unit="MM">8.818897637795274</PinY>
</XForm>
</Shape>
<Shape ID="7" UniqueID="{EBCAFF62-237E-438D-8721-3015E0ABF8DC}" Name="Sheet.7" NameU="Sheet.7">
<XForm>
<PinX Unit="MM">5.472390184065468</PinX>
<PinY Unit="MM">8.823366895759707</PinY>
</XForm>
</Shape>
<Shape ID="8" UniqueID="{00336F69-60AA-409F-A8BB-BD12F93E6155}" Name="Sheet.8" NameU="Sheet.8">
<XForm>
<PinX Unit="MM">6.240157480314961</PinX>
<PinY Unit="MM">3.011811023622048</PinY>
</XForm>
</Shape>
<Shape ID="9" UniqueID="{C31975B7-2A4A-439A-875D-D6CC02B9969C}" Name="Sheet.9" NameU="Sheet.9">
<XForm>
<PinX Unit="MM">6.564909869104838</PinX>
<PinY Unit="MM">3.016280281586480</PinY>
</XForm>
</Shape>
</Shapes>
</Page>
<Page ID="14" Name="Unlock Shard" NameU="Unlock Shard">
<Shapes>
<Shape ID="1" UniqueID="{F782C94F-C0B9-46FF-BE0D-EA77C795405B}" Name="Sheet.1" NameU="Sheet.1">
<Text>18. Click on the 'Unlock Shard' button to finish</Text>
<XForm>
<PinX Unit="MM">3.346456692913386</PinX>
<PinY Unit="MM">11.278433945756781</PinY>
</XForm>
</Shape>
<Shape ID="2" UniqueID="{0608B00D-9D95-49E4-A9FA-406420B65696}" Name="Sheet.2" NameU="Sheet.2">
<XForm>
<PinX Unit="MM">3.349803149606299</PinX>
<PinY Unit="MM">8.921850393700787</PinY>
</XForm>
</Shape>
<Shape ID="3" UniqueID="{6F7A8B9A-2058-4DD5-8007-3FF3B03B6423}" Name="Sheet.3" NameU="Sheet.3">
<Text>You should be back to a view that looks something like this:</Text>
<XForm>
<PinX Unit="MM">3.346456692913386</PinX>
<PinY Unit="MM">6.397637795275590</PinY>
</XForm>
</Shape>
<Shape ID="4" UniqueID="{15BA5C88-518E-44AB-B7CE-CB3BC34524D1}" Name="Sheet.4" NameU="Sheet.4">
<XForm>
<PinX Unit="MM">3.349803149606299</PinX>
<PinY Unit="MM">4.000590551181102</PinY>
</XForm>
</Shape>
<Shape ID="5" UniqueID="{EFFD49D9-5552-44FE-9DD4-B82C89B1615C}" Name="Sheet.5" NameU="Sheet.5">
<XForm>
<PinX Unit="MM">1.771653543307087</PinX>
<PinY Unit="MM">10.019685039370080</PinY>
</XForm>
</Shape>
<Shape ID="6" UniqueID="{AC6B9CC9-5D5E-4A40-9358-021097808101}" Name="Sheet.6" NameU="Sheet.6">
<XForm>
<PinX Unit="MM">4.379870499026097</PinX>
<PinY Unit="MM">10.004469257964434</PinY>
</XForm>
</Shape>
</Shapes>
</Page>
</Pages>
</VisioDocument>
Reference in a new issue Copy permalink